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Consumer Court Orders LH  
User currently offlineIndianguy From , joined Dec 1969, posts, RR:
Posted (11 years 8 months 3 weeks 5 days 8 hours ago) and read 1464 times:

a consumer court in the Indian state of West Bengal has ordered German carrier Lufthansa to pay Rs.5 lakh each to a group of passengers who had filed a complaint of negligence againt LH.

The passengers had found glass pieces in their food packets on a flight from AMS to FRA.

Commnet:Glass pieces in food? Guess we have to be alittle more careful the next time around!

-Roy

4 replies: All unread, jump to last
 
User currently offlineDeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 34
Reply 1, posted (11 years 8 months 3 weeks 4 days 22 hours ago) and read 1388 times:

That wouldn't be LH's fault, it would be whomever catered for them.


Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 2, posted (11 years 8 months 3 weeks 4 days 22 hours ago) and read 1379 times:

That wouldn't be LH's fault, it would be whomever catered for them.

LH`s catering supplier is LSG Sky Chefs, a subsidiary of Lufthansa.

Patrick



User currently offlineDeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 34
Reply 3, posted (11 years 8 months 3 weeks 4 days 22 hours ago) and read 1375 times:

I'm aware of that, but they should go after SkyChefs, not Lufthansa itself. If you had a poor flight on Horizon Air, you wouldn't piss up a wall at AS, you'd go after Horizon.

Bryan



Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
User currently offlineAmir From Syria, joined Dec 1999, 1254 posts, RR: 11
Reply 4, posted (11 years 8 months 3 weeks 4 days 22 hours ago) and read 1368 times:

bad news...

By the way i love the Indian expressions for numbers. laks, Cror.. but maybe it's more usefuall to indicate in numerbs everyone can understand. (Shah Jehan ne Kutab minar...  Wink/being sarcastic

One important thing: even if it's the Catering company behind the ngeligence, the passnger affected has a contract (a ticket is a contract between the pax and the airline!) with Lufthansa, so they have to face it. What they do with their caterer is a different thing. Same procedure applies with let's say damaged luggage mainly caused by the airport operators.

Brgds
Amir


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