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Airlines With The Best Service  
User currently offlineL.1011 From United States of America, joined Aug 2001, 2209 posts, RR: 9
Posted (11 years 4 months 3 weeks 5 days 1 hour ago) and read 4797 times:

Which airlines do you think have the best service? if you have flown them give a score out of 100. thanks!

32 replies: All unread, showing first 25:
 
User currently offlineDrdivo From United States of America, joined Feb 2003, 118 posts, RR: 0
Reply 1, posted (11 years 4 months 3 weeks 5 days 1 hour ago) and read 4776 times:

Continental BusinessFirst!!!!! Remember, this is a thread about service, not seats, fabrics, wood, flowers, etc. Service.

Also, Continental's service on the phone and on the ground is just the best.



Respectfully - the Divo
User currently offlineAIR MALTA From Malta, joined Sep 2001, 2501 posts, RR: 1
Reply 2, posted (11 years 4 months 3 weeks 5 days 1 hour ago) and read 4765 times:

Finnair is amazing...
British Airways as well but haven't flown them since 1995.



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 3, posted (11 years 4 months 3 weeks 5 days ago) and read 4756 times:

Singapore Airlines' Singapore Girls:

Singapore Airlines' legendary customer service standards are symbolised by the gracious "Singapore Girl". In her distinctive uniform, a sarong kebaya in batik material, she personifies SIA's tradition of friendly service and Asian hospitality.




Anyone can fly, only the best Soar.
User currently offlineBA From United States of America, joined May 2000, 11153 posts, RR: 58
Reply 4, posted (11 years 4 months 3 weeks 5 days ago) and read 4754 times:

I have never experienced better service than on this airline and I have flown on 23 airlines:

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Photo © Nick Heini



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MEA's brand new A330 delivered today:

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Photo © French Frogs AirSlides



This was the meal I was given on a short 1 hour flight on an A321!!!


Above you see two half cold sandwiches. One with turkey and mayo, and the other with feta cheese all surrounded with lettuce and olives. You also see 2 delicious caramalized cinnamon biscuits, orange juice, and I opted for a cup of tea, but they were also offering coffee and sodas.

They passed around newspapers during the flight, and surprisingly even Duty free! All this on a one hour flight.

A nice touch was they passed around Werthers hard caramel candy on decent to keep our ears open from the pressure changes.

By the way, this was all in Economy. Business Class got hot meals and were treated like kings.

Again what's amazing is all this was given on a low-priced ONE-HOUR flight from Cairo to Beirut.

A while ago I used there Cedar Lounge (Business Class lounge) in Beirut Int'l and it was simply fantastic.

It can be seen below, the glassy rounded area behind the MEA A321 tail:

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Photo © Salim Helou



A truly world-class airline.

Regards



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
User currently offlineSwa tpa From United States of America, joined Aug 2001, 1559 posts, RR: 33
Reply 5, posted (11 years 4 months 3 weeks 5 days ago) and read 4762 times:

Hey Singapore Air, They have a Singapore F/A uniform up for sale on Ebay complete with her fan. Just type in flight attendant and look thru the few pages. I thought of you immediately  Big grin


I believe I can fly.....
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 6, posted (11 years 4 months 3 weeks 5 days ago) and read 4725 times:

hehe  Big thumbs up Good, but I've bought one of my own for my mother already from a souvenir shop in Singapore Changi Airport Big grin  Big grin


Anyone can fly, only the best Soar.
User currently offlineL.1011 From United States of America, joined Aug 2001, 2209 posts, RR: 9
Reply 7, posted (11 years 4 months 3 weeks 5 days ago) and read 4725 times:

If Drdivo has to be so specific, I MEAN THE WHOLE INFLIGHT PRODUCT-SEATS FOOD FAS CABIN-EVERYTHING. Geez. Thanks to the guys that got it.

User currently offlineBobrayner From United Kingdom, joined Apr 2003, 2227 posts, RR: 6
Reply 8, posted (11 years 4 months 3 weeks 4 days 22 hours ago) and read 4669 times:

Most of the time British Airways are excellent; but they drop the ball sometimes. Let's say 75% overall  Insane

I've only had two short flights with Finnair, but they easily get 90%.

The best longhaul experience was with Sri Lankan, they would get about 85%, but that's a while ago - before a chunk of their fleet was destroyed in Colombo. Haven't tried them since, unfortunately.



Cunning linguist
User currently offlineLa Carlota From United States of America, joined Jun 2001, 358 posts, RR: 0
Reply 9, posted (11 years 4 months 3 weeks 4 days 10 hours ago) and read 4569 times:

Based on my experience:

1. Singapore Airlines -> 95
2. Emirates -> 90
3. BMI ->80
4. Gulf Air -> 75
5. Scandinavian -> 70
6. Midwest Express -> 65

Also (airlines gone): Swissair, Sabena.



Tango Tango Fox
User currently offlineHkg82 From Hong Kong, joined Apr 2002, 1297 posts, RR: 1
Reply 10, posted (11 years 4 months 3 weeks 4 days 9 hours ago) and read 4525 times:

Singapore Airlines & Cathay Pacific. Asia's best! You can never go wrong with these two trend-setters. Though I do give SIA the slight edge here because of their fantastic entertainment system. Plus Changi Airport is miles ahead of Chek Lap Kok in providing the facilities for the transit passenger. It's like the airport is bigger than the city itself  Smile/happy/getting dizzy

"Good, but I've bought one of my own for my mother already from a souvenir shop in Singapore Changi Airport"

Did you buy another one for yourself?  Big grin

Hkg82.


User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 11, posted (11 years 4 months 3 weeks 4 days 8 hours ago) and read 4495 times:

Intercontinental:

British Airways offers very good service in Business and Economy Class.

Within Europe:

Air France, very good in Business but also in Economy Class.

Patrick


User currently offlineCiro From Brazil, joined Aug 1999, 662 posts, RR: 6
Reply 12, posted (11 years 4 months 3 weeks 4 days 8 hours ago) and read 4494 times:

Regarding services I experienced, there are two very distinct categories: Singapore Airlines and the others.

However, I am looking forward to trying Emirates and Virgin Atlantic. Their Business Class services, I heard, are fantastic!



The fastest way to become a millionaire in the airline business is to start as a billionaire.
User currently offlineRJ100 From Switzerland, joined Nov 2000, 4119 posts, RR: 29
Reply 13, posted (11 years 4 months 3 weeks 4 days 8 hours ago) and read 4485 times:

Hello

Crossair's service was excellent. Champagne on every flight and nice meals. I give them 100%!
Unfortunately I cannot say that SWISS' service comes even close to the Crossair service.

RJ100



none
User currently offlineV2fix From New Zealand, joined Mar 2003, 368 posts, RR: 3
Reply 14, posted (11 years 4 months 3 weeks 4 days 7 hours ago) and read 4429 times:

Air New Zealand consistently gets top marks for FA service, although the whole in flight product is a little dated now (no IFE in economy etc.)

But for food, wine and a genuine interest and warmth in giving a great service Air New Zealand has won for me everytime I flown with them over the last 7 years.

I use to like SwissAir as well, but since their demise the SWISS product is not a patch on what it used to be.




742; 744; DC10, DC3, 321, 320, 319, 170,190, 772, 773,333, 346, 343
User currently offlineEA CO AS From United States of America, joined Nov 2001, 13608 posts, RR: 61
Reply 15, posted (11 years 4 months 3 weeks 4 days 6 hours ago) and read 4388 times:
Support Airliners.net - become a First Class Member!

Best U.S. domestic service (shorthaul): Alaska Airlines
Best U.S. domestic service (longhaul) : Alaska Airlines
Best U.S. international service : Continental Airlines
Best international flag carrier : Singapore Airlines



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 16, posted (11 years 4 months 3 weeks 4 days 5 hours ago) and read 4366 times:

I can't say they are the best, but from my experience AEROFLOT has been very good. Singapore_Air always says "Singapore Girls" whether it's good looking FAs, good service. jetBlue is good, but once I had a surly agent, so I take that back. USAirways has good US Domestic Service throughout the whole nation, not just Alaska and the pacific northwest like AS>
-Transaero Boeing 737-200



What now?
User currently offlineEA CO AS From United States of America, joined Nov 2001, 13608 posts, RR: 61
Reply 17, posted (11 years 4 months 3 weeks 4 days 4 hours ago) and read 4327 times:
Support Airliners.net - become a First Class Member!

USAirways has good US Domestic Service throughout the whole nation, not just Alaska and the pacific northwest like AS

You may want to re-check your facts. US Airways has extensive service on the East Coast, but limited midwest and West Coast presence.

Alaska Airlines has extensive service on the West Coast and Alaska, with limited service to the East Coast.

While AS is nowhere near the same size as US, neither truly covers the whole nation.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineSccutler From United States of America, joined Jan 2000, 5521 posts, RR: 28
Reply 18, posted (11 years 4 months 3 weeks 4 days 3 hours ago) and read 4278 times:

Southwest, hands down.

They deliver a top-quality product, consistently and with respect.

Given the choice on a given itinerary (unfortunately, out of Dallas not as often as I'd like), I'd choose WN.

Less hassle, more flight options, better FF program. Just good stuff.



...three miles from BRONS, clear for the ILS one five approach...
User currently offlineTxAgKuwait From United States of America, joined Aug 1999, 1803 posts, RR: 42
Reply 19, posted (11 years 4 months 3 weeks 4 days 2 hours ago) and read 4227 times:

As a frequent WN apologist, I am gonna have to concur with SCCutler.

Southwest doesn't carry you from the gate to your seat in a sedan chair. You are not served truffles, peeled mice in heavy cream, and a hunk of cheese that smells like a gym sock.

The interior of their aircraft is comfortable if utilitarian.

That being said, their personnel almost universally exhibit an attitude that tells you why they are making money. They understand that the customer is the reason for their existence. To me, all of the hot towels and cups of coffee with brandy poured in mean very little if the rank-and-file employees don't act like they appreciate my business.

And yes, there is a difference between people who say "thank you for choosing to fly my airline" and people who really mean "thank you for flying my airline."


User currently offlineVermeer From United States of America, joined May 2000, 447 posts, RR: 4
Reply 20, posted (11 years 4 months 3 weeks 4 days 2 hours ago) and read 4212 times:

lufthansa first class, easily better than SQ one, I was ( and am) SOOOO impressed. it may be the caviar ( two rounds!) and the chairs. F/A's always do their best and are truly amazing and friendly

scandinavian business class. the service I like, attentive yet inobtrusive

CX, business is great too, although there is such a difference in the attitude of the F/A's from biz to eco. four flights in Y and the girls were truly disinterested and rude while in C they are basically flying to serve you ( maybe a tad too much, I odn't have time to raise my bulky head to be approached by one of them...I was just looking around!)

SAA business - just beautiful.


User currently offlineTonyBurr From United States of America, joined Mar 2001, 1033 posts, RR: 0
Reply 21, posted (11 years 4 months 3 weeks 3 days 20 hours ago) and read 4151 times:

SQ and BA (both 99%) in First cannot be beat! In economy, BMI in Europe is wonderful!(95%).

User currently offlineAC320 From , joined Dec 1969, posts, RR:
Reply 22, posted (11 years 4 months 3 weeks 3 days 20 hours ago) and read 4148 times:

I've always had the best service on Air Canada and British Airways, both get high marks from me for their economy product.

User currently offlineDouglas DC-9 From United States of America, joined Sep 2001, 303 posts, RR: 2
Reply 23, posted (11 years 4 months 3 weeks 3 days 20 hours ago) and read 4141 times:

I'd rate Midwest Express a 100 out of 100. They truely are "The best care in the air"


DC-9-32

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User currently offlineL.1011 From United States of America, joined Aug 2001, 2209 posts, RR: 9
Reply 24, posted (11 years 4 months 3 weeks 3 days 9 hours ago) and read 4068 times:

I'm just putting this back on the front page.

25 L.1011 : Putting back up front.
26 L.1011 : Doesn't anyone else have anything to say?
27 Rupertvander82 : SIA - 95% Cathay Pacific - 92% EVA - 85% China Airlines - 78% Malaysian Airlines - 70% British Airways - 68% FinnAir - 65% Just some off the top of my
28 Mas777 : in the 'former' words (ie. its old slogan) of its European partner KLM, ...next time, try Malaysian. Just straight forward 'service' with cabin crew w
29 United Airline : Air New Zealand, Ansett Australia (Demised), Cathay Pacific, Singapore Airlines, Malaysia Airlines, United Airlines etc etc
30 Laserjet : Air New Zealand has won many awards over a number of years for their service, both as a regional carrier and intercontinental.
31 Hkg82 : Seems as if Singapore Airlines is the airline most mentioned in this thread....no surprise there! Hkg82.
32 Delta777jet : I like within Europe British Airways mostly. On international I would prefer Virgin Atlantic in upper class and probaly BA in coach. Within US domesti
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