Redngold From United States of America, joined Mar 2000, 6907 posts, RR: 40
Reply 1, posted (12 years 12 months 2 days 19 hours ago) and read 2997 times:
Cleveland Hopkins International Airport (CLE/KCLE), Cleveland, Ohio, USA
Hub Airline is Continental Airlines
Passenger Service by 8 of nine majors (x Alaska)
Passenger Service by 1 regional airline (Skyway/Midwest Connection)
Passenger Service by three charter airlines (USA3000, ATA, Sunworld)
Cargo Service by 3 majors (UPS, FedEx, AirborneEx)
service by airlines--7, as Continental's hub 8
services (stores/food/restrooms/ect)--6 (Just because Cinnabon is there!)
parking/terminal roadways/transit system--6
P.S.: CLE people - please don't flame me, my opinion is almost always "room for improvement" and this is no exception
Tsentsan From Singapore, joined Jan 2002, 2017 posts, RR: 14
Reply 2, posted (12 years 12 months 2 days 19 hours ago) and read 2983 times:
PER / YPPH Perth International Airport
Hub of... errr.... errr....... nothing.
Service by airlines -> 3
Layout -> 2 (getting from International to domestic is a nightmare)
Employee service -> 5
Waiting times -> 5
Frustration level -> 5
Services (stores/food/restrooms/ect) -> 2
Parking/termanal roadways/transit system -> 3
OVERALL -> 4
SIN / WSSS Changi International Airport
Hub of Singapore Airlines, and Qantas
Service by airlines -> 8
Layout -> 10
Employee service -> 5
Waiting times -> 5
Frustration level -> 3
Services (stores/food/restrooms/ect) -> 10
Parking/termanal roadways/transit system -> 10
OVERALL -> 8
JBirdAV8r From United States of America, joined Jun 2001, 4503 posts, RR: 19
Reply 3, posted (12 years 12 months 2 days 18 hours ago) and read 2976 times:
Jacksonville Int'l Airport (KJAX)
Hub of absolutely nothing. We don't even get interesting traffic. One spotter related it to being as exciting as watching flies copulate. When I flew in the other day I saw the Spirit of Delta, another DL 762, and a DL 764--that was about as interesting as I've ever seen it.
service by airlines=Delta (our biggest carrier), USAirways, American, United, Continental, Northwest, Southwest, AirTran=8
parking/termanal roadways/transit system=7
Pgh234 From United States of America, joined Jul 2001, 819 posts, RR: 1
Reply 4, posted (12 years 12 months 2 days 18 hours ago) and read 2969 times:
Pittsburgh International Airport
Service by airlines -> 7 (US is slowly leaving...however America West and ATA are building up)
Layout -> 9 (would be a 10 except the pain of getting from Airside to E gates)
Employee service -> 8
Waiting times -> 9
Frustration level -> 9
Services (stores/food/restrooms/ect) -> 10
Parking/termanal roadways/transit system -> 9
OVERALL -> 9
Scottb From United States of America, joined Jul 2000, 7498 posts, RR: 31
Reply 6, posted (12 years 12 months 2 days 18 hours ago) and read 2956 times:
BOS - Boston Logan (Edward Lawrence Logan International Airport)
Service by airlines: 7.5
> Will never, ever, ever see service from Southwest, and Frontier pulled out, but it does get all the U.S. majors aside from WN and the vast majority of the larger European carriers. No Asia service, not a real hub for anyone, but due to market size gets a lot of point-to-point service to other non-hub cities from AA, DL, US, and has frequent service to most of the largest U.S. cities.
> Absolutely horrendous, with several relatively small separate terminals, connected only by either an infrequent bus system (using the same congested roadways as all other traffic) or by walking. Secure areas are mostly disconnected (Terminal C has 3 separate secure areas, Terminal B has 5!) and connections from International Arrivals at Terminal E are extremely inconvenient.
Employee Service: 3
> Probably some of the worst service I've ever experienced (especially at US Airways) from agents.
Waiting Times: 2
> Don't even THINK about trying to fly Delta between 3 PM and 7 PM. 45+ minute waits for security, 30-45 minute waits for the ticket counter, and even long lines for the kiosks! Trying to fly AA in the morning (particularly Saturday) is equally "pleasurable."
Frustration Level: 2
> See above about waiting times, employee service, poor layout, interterminal BUS (nasty!) service, not to mention frequent poor weather, barely adequate airfield in good weather, extremely expensive parking/taxi fares/rental car fees. Mitigated only by the direct subway link to downtown (which is little help if you depart at or before 7 AM or arrive after midnight).
> Decent selection of stores in Terminal C, less in Terminal B, but VERY little beyond security. The choice in Terminal D comes down to Dunkin Donuts or Dunkin Donuts. Or the Fleet Bank branch if you can eat money.
Parking/Terminal Roadways/Transit System: 2.5
> Garage parking is conveniently located but EXTREMELY expensive; Satellite parking is inconvenient and still expensive. Terminal roadways are improving but often terribly congested and confusing. The bus system is simply embarassing and uses normal (i.e. high-floor) buses which are terribly inconvenient for passengers with heavy luggage (and not accessible to the handicapped).
Overall Rating: 3
> It is shameful that Providence and Manchester have facilities which make BOS look like a dump. Especially since the airport is the first and last impression people have of Boston.
Boeing 747-311 From United States of America, joined Mar 2001, 795 posts, RR: 0
Reply 7, posted (12 years 12 months 2 days 17 hours ago) and read 2909 times:
phoenix sky harbor international PHX
service by airlines
employee service 6
waiting times 4
frustration level i doint know if this is 1o being good or 10 being bad
services (stores/food/restrooms/ect) 9
parking/termanal roadways/transit system 2
ConcordeBoy From , joined Dec 1969, posts, RR:
Reply 8, posted (12 years 12 months 2 days 14 hours ago) and read 2883 times:
service by airlines
DOMESTIC - 7
(service by all majors, and most minors to all significant cities in the southeast and most major cities in the USA; lacking nonstops to a few major destinations such as SEA/BOS/SLC/PDX)
INTERNATIONAL - 2
(for a market of nearly 2M... scheduled service to only YYZ and SAP is wholely unacceptable!)
layout - 3
(simple layout, but not designed to encourage hubbing/connections at all)
employee service - 9
(one of the good things about N'awlins is that you can always get a smile )
waiting times - 6
(can get rather troublesome at WN's concourse B at times, but usually quite smooth)
frustration level - 1
(...well, if you're talking about intercontinental service... )
services (stores/food/restrooms/ect) - perfect 10!
(um, this is New Orleans people )
parking/terminal roadways/transit system - 6
(lackluster... but with a new garage opening this year, as well as impending light rail and consolidated auto center... it's due to get better)
Swissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 31
Reply 9, posted (12 years 12 months 2 days 14 hours ago) and read 2866 times:
ZRH / Zurich - Unique Airport
service by airlines - 7
layout - 6
employee service - 4 (depending on airline)
waiting times - x (depending on airline)
frustration level - x
services (stores/food/restrooms/ect) - 6 (will even improve in the future)
parking/termanal roadways/transit system - 5
OVERALL - 5.6
In my opinion this doesn't say much about the airport it self ...
Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
Andreas From Germany, joined Oct 2001, 6104 posts, RR: 30
Reply 12, posted (12 years 12 months 2 days 6 hours ago) and read 2763 times:
Frankfurt Rhein-Main International (FRA)
service by airlines - 10
layout - 8 (it's big, but I like it better than others biggies like LHR or CDG)
employee service - 5-6, it works, maybe not friendly, but it works
waiting times - 8 except US flights, that would be a 2 or so
frustration level - 8, easy to understand, good transportation!
services (stores/food/restrooms/ect) - 8 pretty good but extremely expensive!
parking/termanal roadways/transit system - 9, there's railways, autobahns, whatever you like, you'll get there or away from there quite easily
OVERALL 8, in terms of efficiency and user-friendliness one of the best really big airports I know, and I know quite a few.
Berlin Tegel (TXL)
service by airlines - 4, pretty sad for a capital
layout - 8, quite nice, makes for short ways
employee service - 3, not friendly and it sometimes doesn't work
waiting times - as above
frustration level - as above
services (stores/food/restrooms/ect) - 3, sub-standard, definitely!
parking/termanal roadways/transit system - 6, no subway connection, which is pretty stupid given its fantastic location in the middle of Berlin. Otherwise well connected to all destinations in the city of Berlin
OVERALL 4-5 I don't really like my hometown airport but the location is unbeatable...15 minutes after touchdown, I open up my door at home!
Qb001 From Canada, joined Apr 2000, 2053 posts, RR: 4
Reply 13, posted (12 years 12 months 2 days 6 hours ago) and read 2755 times:
CYUL - Montreal Dorval
service by airlines - 6
There are direct flights to most major US hubs, except KDEN
Access to Canadian airports is limited - you have to go through YYZ a lot
There are direct flights to major European hubs, but no direct flight to Italy, which does not make sense considering the importance of the Montreal's Italian community
Only one flight to Mexico and two to Africa (Casablanca and Cairo)
No direct flight to Asia, South America and Australasia
layout - 4
It is improving, but the potential for expansion is very limited. International arrivals and departures area is a real shame.
employee service - 7
waiting times - 8
You don't get to wait a lot because this airport does not get the traffic it should...
frustration level - 1
The frustration is caused by poor access (when getting there, you're always caught in traffic jams and there are no train service), difficulty to find a parking spot, parking price that is way to expensive and very high "improvement" fees
services (stores/food/restrooms/ect) - 3
No real restaurant, only junk food. Very few stores. Restrooms are okay though.
parking/terminal roadways/transit system - 1
See frustration level
OVERALL - 4
Bad airport, badly located, with limited expansion potential.
Never let the facts get in the way of a good theory.
FlyCMH From United States of America, joined Jul 1999, 2346 posts, RR: 9
Reply 14, posted (12 years 12 months 2 days 4 hours ago) and read 2718 times:
Port Columbus International Airport
Airline Service: 6
It was definitely better when America West provided low-fare competition on nearly every route offered from CMH, as well as provided nonstop service to LAX and BDL. Delta, American, USAirways and Northwest have picked up some of the slack, but more is definitely needed. One or two more low fare carriers as well as nonstop service to LAX and several other destinations is sorely needed.
Terminal Layout: 6
The 3 concourses at CMH are easy to navigate, clean, and all relatively new or recently renovated. However, it can be a pain if one is interlining and the connecting airline is in a different concourse, since each concourse has its own security checkpoint. It would also be nice if USAirways and Delta Connection had jetways for their regional jets, which might happen depending on what might happen with America West's gates.
Employee Service: 9
The airport staff is extremely cordial, and the airport takes great measures in making sure passengers know how to get where they're going in the quickest way possible. The Airport Ambassadors program as well as the information desk staff are very helpful. The only thing they could improve upon is having a customer service rep at the information desk that speaks Spanish, as many times they ask for a Spanish speaker over the public address system.
Wait Times: 8
The lines at the ticket counters generally aren't too bad, especially since almost every airline has the self-check in kiosks available at CMH. Security lines are also usually a breeze, except for during peak times. However the longest I've ever waited in line for security has been about 15 minutes, the rest of the time it's been around 5-10 minutes.
Frustration Level: 8
It's somewhat hard to get frustrated at an airport the size of CMH. It's pretty easy to get around, and everything is clearly marked, especially now that the airport completely re-did all the signage in the terminal building. The drive to the airport and parking are both pretty hassle-free. Though I-670 can get backed up during rush hour, the drive from downtown is only about 10 minutes in medium traffic, so it's not a big deal.
Food and Retail Services: 9
For an airport the size of Port Columbus, the restaurant and shopping options are quite good. Restaurants such as Damon's, Max&Erma's, and Charlie's Steakery as well as a food court and other sit down restaurants are all available at CMH. Probably the best thing though it that the prices are EXTREMELY reasonable, unlike at other major airports. There are also pleanty of shops such as Bath&Body Works, Brooks Brothers, and the CNBC Store, in addition the Paradise Gift shops.
The airport completed an extensive roadway/garage enhacement and expansion a few years ago. The garage is very nice, comparably priced to other major airports, and is very convenient. The airport also offers vallet parking. The only downside is parking in the long term lots. While shuttle service from the lots to the terminal is farely constant, it takes a while for the bus to pick up/drop off all the passengers on its route. But if you're taking a long trip, the price is definitely worth it.
N951U From , joined Dec 1969, posts, RR:
Reply 15, posted (12 years 12 months 2 days 4 hours ago) and read 2717 times:
Jacksonville International Airport (JAX)
Service by Airlines: 10
Non-stops to the following cities in no order: ATL, TPA, FLL, MIA, ORF, BNA, MEM, MSY, BHM, IND, PHL, BWI, CLT, LGA, DCA, CVG, STL, DFW, IAH, EWR, MSP, DTW, IAD, ORD. Plenty of non-stops and easy connections if you aren't picky about the airline. Service by American, American Eagle, Chautauqua (AA), US Airways, US Airways Express, United Express (ACA), Delta, Delta Connection (Comair), AirTran, AirTran JetConnect, Northwest, Northwest Airlink (Pinnacle), Continental, Continental Express (and soon CO Connection), Southwest.
Three concourses connected to a center atrium. Difficult to get lost. Layout is better now that security checkpoints have been expanded. With three checkpoints rather than a single common checkpoint (before 9/11 it was immediately after ticketing instead of at each concourse) lines are rarely very long.
Employee Service: 8
I have in the two years only flown on Southwest, TWA, American, Delta, and AirTran out of JAX. American's employees are excellent (as were TWA's). Southwest's are the same. AirTran and Delta are the only reason this isn't a 10. Airport authority personnel are all great, including those over in the administration building.
Waiting Times: 8
No delays related to the airport. With the expanded checkpoints, security waits are more manageable. Most airlines have e-ticket machines so waiting time is cut down. The airlines I fly the most (DL and AA) I am elite with and rarely a line at the premium check-in.
Frustration Level: 10
Relatively easy to use airport. Sometimes baggage takes awhile. Newly remodeled baggage claim and new signs/flight monitors only add to the ease of use.
Services (stores/food/restrooms/ect): 7
I don't eat in the airport anyway, but have found the food adequate. The stores are adequate as well. Restrooms are plentiful.
Parking/termanal roadways/transit system: 5
Airport's convenience to the city is not that great. Frustration is all in getting to the airport and the airport entry road.
Not a hub, but who cares? My other home airport, rated below, is a hub and is a nightmare. JAX is easy to use, just wish it was a little more convenient. I don't care about spotting planes, I just care about good airfares (which I can normally find) and good schedules (which you can find if you are willing to fly a different airline occasionally).
N951U From , joined Dec 1969, posts, RR:
Reply 16, posted (12 years 12 months 2 days 4 hours ago) and read 2702 times:
Lambert-St. Louis International Airport (STL)
Service by Airlines: 9
The best factor of this airport.... great service to many destinations non-stop or through easy connections. Airline variety is not huge: American, American Connection (Waterski, CorpEx, Chicken Taco), Northwest and Airlink, Continental Express, US Airways Express, United, United Express, Air Canada, Southwest, Delta, Delta Connection. I'm not sure if Skyway still flies here. Service is being downgraded from mainline to Connection by American on many routes, but they still exist with non-stop service.
East terminal is nice, A concourse is easy, American is bizarre. A D40 to C36 connection isn't much fun. Narrow concourses yield small gate areas.
Employee Service: 6
Helpful, but with a little bit of attitude.
Waiting times: 6
The checked luggage system is ridiculous now with TSA screening. Regular security line can be huge...at least they have an Elite security line with a short wait. Waiting for a gate when the aircraft is early or late can add up time. Baggage wait can be long as well.
Frustration Level: 5
I hate the baggage claim, long walks, and parking garage/roadways.
Services (stores/food/restrooms/etc): 4
Southwest end is great, the rest..... miserable. Better like the single Burger King/Manchu Wok/Cinnabon. At least AA Connection has a Pasta House take-out.
Parking/terminal roadways/transit system: 3
Parking is a mess. Roadways are a mess. At least Metrolink runs to downtown St. Louis. The parking garage looks like it's in danger of collapsing.
USAIRWAYS321 From United States of America, joined Jul 2001, 1859 posts, RR: 8
Reply 17, posted (12 years 12 months 2 days 3 hours ago) and read 2695 times:
Seattle-Tacoma International Airport SEA/KSEA, SeaTac, Washington, USA
Hub: Alaska Airlines/Horizon Air (Northwest & United quasi-hubs)
Passenger Service: Aeroflot, Air Canada, Air Canada Jazz, Air Mobility Command, Alaska Airlines (hub), America West Airlines, American Airlines, ATA, Asiana Airlines, Big Sky Airlines, British Airways, Continental Airlines, Delta Air Lines, EVA Air, Frontier Airlines, Hawaiian Airlines, Horizon Air (hub), Northwest Airlines (quasi-hub), Scandinavian Airlines, Southwest Airlines, Sun Country Airlines, United Airlines/United Express (quasi-hub), US Airways
Service By Airlines -- 8
I'm fairly pleased with our current service, although I wish we could get Lufthansa in here, but they seem content to let SAS have Seattle. Hopefully we will see some expanded US Airways service, they are down to serving only PHL and PIT right now, they used to have BWI, BOS, CLT, PIT & PHL within the last 3 years. Qantas would be fun, as would Singapore, but the demand just isn't here.
Layout -- 4
The layout here is horrible, although it should improve when Concourse A and the Central Terminal are completed. The decor is disgusting, and the security is hell, as you need to rescreen in order to connect between most concourses.
Employee Service -- 7
Overall, security, airport staff, and airline staff all consistently perform at a high level of speed, friendliness, and courtesy.
Waiting Times -- 5
The security line waiting times vary greatly, sometimes, they are very short, and other times they are upwards of 2.5 hours. It also varies between terminals.
Frustration Level -- 8
The only thing that frustrates me is the crappy terminal, everything else is fine.
Services -- 6
The services are decent. There have good stores, restaurants, etc, but they are located too sparsely.
Parking/Terminal Roadways -- 5
The parking garage is okay, it's pretty old, the roadways are as confusing as snot if you haven't been there before.
Overall -- 6
I'll get around to rating my other home airport, Charlotte/Douglas International sometime soon.
DeltaASA16 From , joined Dec 1969, posts, RR:
Reply 19, posted (12 years 12 months 2 days 2 hours ago) and read 2655 times:
Lynchburg Regional Airport
1) Service by Airlines: 2 Just Delta Connection ASA and US Airways Express
2) Layout: 9 So small, its impossible to get lost!
3) Employee Service: 6 There are only a handful of airline employees working there, Sometimes: the same person who checks you in loads the bags and marshalls the aircraft away... But, they are courteous and keep a smile...
4) Waiting Times: 10
5) Frustration level: 9
6) Services: 2 Only Vending machines and microwaves...oh yeah, there are bathrooms, phones, and water fountains...
7) Road/parking layout: 10 VERY convenient....
8) Overall: 9 A small airport for a small town...everything we need...A jetway for the CRJ's would be nice though...
GD727 From United States of America, joined Mar 2002, 925 posts, RR: 9
Reply 20, posted (12 years 12 months 2 days 2 hours ago) and read 2641 times:
T.F. Green Airport- Providence,RI (PVD)
Airline Service: American/American Eagle, Cape Air, Continental/Continental Express, Comair, Delta, Northwest, Southwest, Us Airways, and United/United Express.
service by airlines: 9 (You can get to pretty much anywhere in the US with one stop, many nonstop, very good airline service for an airport it's size)
layout: 9 (Simple and easy to navigate, the only problem is security lines, which can occasionaly clog the check in area)
employee service: 6 (Employee service is average)
waiting times: 7 (Waiting times for security can be up to an hour on busy days, but they move the lines surprisingly fast for their length)
frustration level: 8 (Most people know PVD as a low stress level airport)
services (stores/food/restrooms/ect): 10 (PVD has excellant service for it's size, there are multiple coffee shops, gift shops, and even two sit down resteraunts)
parking/termanal roadways/transit system: 9 (Terminal access is easy, only a two minute walk from the parking garages, and there is great shuttle service to the weekly lot, PVD is also easy to get to, you just take Exit 13 off I-95 and it takes you right to the terminal)
OVERALL: 9 (I really like PVD, it is a really great airport)
Vincent32 From , joined Dec 1969, posts, RR:
Reply 21, posted (12 years 12 months 2 days 1 hour ago) and read 2613 times:
ALB has come a long way in the past few years. In 1997 we had a single level main terminal with only 5 jetways. Today we have 3 concourses, multilevels and a 5 year old terminal. Now that we have covered a breif history...
Service by airlines -> 7 decent service, it would be nice to see maybe FL or ATA in ALB or maybe a little more frequency, but wha't we have isnt bad
Layout -> 10 the new terminal is a breze to navigate though
Employee service -> 5 airline and security personalities very greatly
Waiting times -> 8, 5 for US Airways...waits either at the desk or security are not usually longer than 10 minuts unless you fly US betwen 6-9am, then you get to wait about 30+ minutes at checkin
Frustration level -> 9 not too much to be upset about
Services (stores/food/restrooms/ect) -> 3, we only have mc donalds, a cafe and a coffe shop...a little more food places in the terminal would be nice
Parking/termanal roadways/transit system -> 9 the county just re-routed all the traffic to the airport on new roads...very nice now
OVERALL -> 9...ALB is a great airport, small, but it has its personality with an art gallery on the observation deck, a new terminal decked out in wood and steel finishes and a very nice layout...come vist sometime
BH346 From United States of America, joined Jan 2000, 3265 posts, RR: 13
Reply 22, posted (12 years 12 months 2 days 1 hour ago) and read 2588 times:
Service By Airlines: 4
-Frontier and AirTran are paid by city subsidies which puts their futures here in doubt. Many airlines have cut their schedules here which forces some to fly out of another airport or use inconvenient connections.
Could be better but not that difficult to use.
Employee Service: 8
-Employees usually do their job well
Waiting Times: 6
-During busy times you can expect to wait forever to check in and get your bags. At other times it's a breeze.
Frustration Level: 8
-Being a smaller airport, there's not much to be frustrated with, just maybe long waits as mentioned
-poor restrooms, in the terminal, there's only a small Pizza Hut and Burger King for food and a snack stand or two in the concoure. There's also one gift shop in the terminal. Lack of seating forces many to sit on the floor and stand around the hallways.
Parking/termanal roadways/transit system: 8
-Very easy and convenient access to the city. Only minutes away from the city center. No covered parking and during busy travel seasons all parking spots may be taken forcing you to use overflow parking which is an unpaved area.
-Terminal could use some updating and renovations, even replacement with the crowded and drab terminal. This is being considered by the airport and I hope that there will be some plans to go ahead with that soon especially with the other airports in the area doing so such as MCI, TUL, and OKC.
Northwest Airlines - Some People Just Know How to Fly
Dasa From East Timor, joined Aug 2001, 760 posts, RR: 6
Reply 24, posted (12 years 12 months 1 day 20 hours ago) and read 2520 times:
MEL/YMML Tullamarine International Airport, Melbourne, Australia:
Service By Airlines - 6
Services by a fair number of international airlines, however, missing in a few key areas and could use some more services to Asia. Overall, doing OK for a non-hub airport of it's size.
Layout - 10
Very good layout, all the terminals joined in one central terminal building and transit times between terminals are very short. Efficient design resulting in minimal delays.
Employee Service - 10
Never had a bad experience here.
Waiting Times - 8
Sometimes lines at check-in and immigration get a bit long, but generally it's OK.
Frustration Level - 9
Again, have had very few bad experiences, so hardly any need to get furstrated.
Services (stores/food/restrooms/etc) - 7.5
Stores close too early considering the number of late night international flights, otherwise very good range and variety, and not overly expensive. Restrooms etc are great, always clean.
Parking/Terminal Roadways/Transit System - 7.5
Good parking facilities with the parking garage directly across from the terminal with undercover access to the terminal. Roadways are easy to use, not confusing due to the good efficient layout. Transit leaves a lot to be desired, only a few bus services into the city, no train or good transit to the city.
OVERALL - 8.3/10
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