TonyBurr From United States of America, joined Mar 2001, 1105 posts, RR: 0 Posted (12 years 11 months 3 weeks 6 days 5 hours ago) and read 2638 times:
I was calling LH today and they said their computers were down for two hours worldwide. What a tragedy! People can always make reservations later and hopefully they did not lose too much business during that time. But without computers how did they check people in, get flights ready and off! Would this mean that all their flights were grounded during that time?
LH423 From Canada, joined Jul 1999, 6501 posts, RR: 53
Reply 2, posted (12 years 11 months 3 weeks 6 days ago) and read 2558 times:
That happens. We've had that problem a few times at BA. The global computer system shuts down and we're left with a major line, and no one really knows why at first. Then when they find out, they're more than understanding.
« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
BestWestern From Hong Kong, joined Sep 2000, 8667 posts, RR: 57
Reply 4, posted (12 years 11 months 3 weeks 5 days 19 hours ago) and read 2484 times:
Amadeus, the LH, IB and AF owned reservation system has a poor downtime record, when compared to Sabre and Worldspan. Every second of downtime makes can cause signifiant loses of revenur.
And yes, they lost significant business, especially in the ever increasing E-commerce bookings where Lufthansa will simply not be shown when fares are requested. This is one reason why the Smallest, but the most reliable of the GDS's - Worldspan - has in excess of 50% of all the major independent E-commerce booking sites, such as Expedia, Priceline, Orbitz and Hotwire.