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NWA Flight Attendant Punched By Passenger  
User currently offlineBraniff727 From United States of America, joined Sep 2000, 686 posts, RR: 1
Posted (11 years 6 months 3 days 15 hours ago) and read 5656 times:

With this and the Qantas incident, it looks like the flying public has returned to its normal, rude and nasty habits.

http://www.clickondetroit.com/det/news/stories/news-223360120030528-160508.html


Climbing
42 replies: All unread, showing first 25:
 
User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 1, posted (11 years 6 months 3 days 14 hours ago) and read 5586 times:

Considering the bad and indifferent treatment so many f/a's give....I'm surprised it doesn't happen more often!

Clearly it's being blown out of proportion--considering charges were 'pending' and the f/a thankfully was not injured...



User currently offlineLuv2fly From United States of America, joined May 2003, 12148 posts, RR: 49
Reply 2, posted (11 years 6 months 3 days 14 hours ago) and read 5577 times:
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Greg

I do agree with what you said, although there is always 2 sides to every story.



You can cut the irony with a knife
User currently offlineRick767 From United Kingdom, joined Jan 2000, 2662 posts, RR: 51
Reply 3, posted (11 years 6 months 3 days 14 hours ago) and read 5519 times:

"Considering the bad and indifferent treatment so many f/a's give....I'm surprised it doesn't happen more often!"

That is absolutely no excuse for violence on the part of the passenger. In my experience the vast majority of cabin crew are hardworking and friendly even in the most difficult situations and often under challenging conditions, but even those who are not, or those who are having a "bad day" in no way deserve to have physical violence inflicted on them.



I used to love the smell of Jet-A in the morning...
User currently offlineBraniff727 From United States of America, joined Sep 2000, 686 posts, RR: 1
Reply 4, posted (11 years 6 months 3 days 13 hours ago) and read 5418 times:

Unbelievable. I was expecting someone to say something like that.

So if you are in a restaurant and get bad service is it understandable to hit a waiter? Bad service or not, it is not acceptable, or understandable to hit someone. Furthermore, you should NEVER touch someone at all. PERIOD.

People need to wake up and understand that despite how things were in the old days, FA's are there for your safety. If it weren't for that airlines would have vending machines instead.

I seriously hope this individual is charged and punished.



Climbing
User currently offlineCdgdtw From United States of America, joined May 2003, 200 posts, RR: 3
Reply 5, posted (11 years 6 months 3 days 12 hours ago) and read 5387 times:


WHERE do you work, GREG???? Business? Construction? Government? I'd like to know so that when the public isn't 100% satisfied with your performance, they know it's OK to haul off and punch you. You can poke fun at an airline's service, as is done so often on this forum. However attitudes like yours have no space in here, on the aircraft or anywhere. This should not be accepted in a grocery store, bank, airplane and indeed any place of work.
If this was a joke, it's lame.


User currently offlineHlywdCatft From United States of America, joined Jan 2001, 5321 posts, RR: 6
Reply 6, posted (11 years 6 months 3 days 12 hours ago) and read 5321 times:

What do you expect in Detroit. Ok before everyone jumps me for dissing Detroit, I lived there for 28 years and 5 months before moving a month ago.

User currently offlineIndustrialPate From , joined Dec 1969, posts, RR:
Reply 7, posted (11 years 6 months 3 days 12 hours ago) and read 5306 times:

What do you expect in Detroit.

Who said the man was from Detroit?! I fly between DTW/NRT regularly and most passengers connect elsewhere.


User currently offlineAlpha 1 From , joined Dec 1969, posts, RR:
Reply 8, posted (11 years 6 months 3 days 11 hours ago) and read 5252 times:

I don't expect any better from you, Greg. Typical. It's the "they deserve it" mentality. Nice and mature, pal. It takes a certain kind of individual to approve of such behavior.

I'm sure he had a good reason: not getting an upgrade; the Coke was flat; the ride was too bumpy. You know, valid reasons for popping someone in the chops.

Reading these responses, I can think of one thing: why was everyone so upste about Non-Av?  Laugh out loud


User currently offlineLuv2fly From United States of America, joined May 2003, 12148 posts, RR: 49
Reply 9, posted (11 years 6 months 3 days 11 hours ago) and read 5229 times:
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I think one thing that has come out of 9-11 is that airlines upper management has stood up and started taking the sides of employees in these cases, instead of sweeping these things under the rug and siding with the customers.


You can cut the irony with a knife
User currently offlineWilliam From United States of America, joined Jun 1999, 1317 posts, RR: 0
Reply 10, posted (11 years 6 months 3 days 10 hours ago) and read 5180 times:

If it happened in the states,I know the pax would have a welcoming party with handcuffs waiting for him at the gate,whether the FA "deserved it" or not.

User currently offlineFly_emirates From United Arab Emirates, joined Oct 2000, 1046 posts, RR: 9
Reply 11, posted (11 years 6 months 3 days 10 hours ago) and read 5170 times:

greg

i do understand that some of my fellow flight attendants can be really nasty, but, some passengers are completley outragous! i would understand if the passenger had yelled at him, or threatened to get a letter... or if the F/A have hit him and then the passenger returned back.

I was attacked by a pssenger almost a year and half ago.. why? he came in late, his bag is over the size permitted, flight over booked, i would have offered him buying another seat with half the price for his completely over sized carry on, but over booked flight! sorry you have to check it in.. didnt like what i said .. grabbed my neck tie, pushed me to the cabin door before closure.. captain had him arrested. that was before 911...

i know that some F/A's are really absurd and need to be fired or retired.. but there is no excuze for violence


User currently offlineAA61hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 12, posted (11 years 6 months 3 days 9 hours ago) and read 5051 times:

Was Mike Tyson or Marv Albert on that flight?


Go big or go home
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 13, posted (11 years 6 months 3 days 8 hours ago) and read 5036 times:

The passenger must have gone crazy for 14 hours without PTVs.....:P
No, honestly..more details are needed to analyze the situation.



What now?
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 14, posted (11 years 6 months 3 days 7 hours ago) and read 4969 times:

No matter what the FA did, I do not believe punching him was the right thing to do.

UN_732

You seem to do a lot of NW bashing! It is one thing for people who have flown NW to complain, but it is another for someone without any experience to judge them. I also was never a big NW fan and stayed away from them because of the rumors. Soon I started flying KLM and had no choice but to fly NW! What a surprise it was. They are one of the better airlines to fly. You keep saying you need to find a good NW trip report. Just look on the trip report forum, there are more than enough trip reports on NW stating how good they are. I suggest you just look before being so closed minded. In fact the worst FA I have ever encountered was not on NW, but on Singapore Airlines.


Go back to this thread where U bashed NW and read what I wrote.
http://www.airliners.net/discussions/trip_reports/read.main/32699/



User currently offlineHlywdCatft From United States of America, joined Jan 2001, 5321 posts, RR: 6
Reply 15, posted (11 years 6 months 3 days 7 hours ago) and read 4964 times:

People like that need to be banned from flying.

Bring back the scarlet letter "R" (for air RAGE) and tattoo it on this guys head so airlines know not to sell him tickets anymore.


User currently offlineLuv2fly From United States of America, joined May 2003, 12148 posts, RR: 49
Reply 16, posted (11 years 6 months 3 days 7 hours ago) and read 4956 times:
Support Airliners.net - become a First Class Member!

I agree NW is not the worst out there I always have been treated very good by them. I can not say the same for other major carriers.


You can cut the irony with a knife
User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 17, posted (11 years 6 months 3 days 7 hours ago) and read 4959 times:

People like that need to be banned from flying.

I agree! Now if Delta would quit making banned lists from bad credit ratings...we'll be in business  Smile/happy/getting dizzy



I got my head checked--by a jumbo jet
User currently offlineSkyhawk From United States of America, joined May 2001, 1066 posts, RR: 3
Reply 18, posted (11 years 6 months 3 days 7 hours ago) and read 4950 times:

What I am surprised at is the attitude by a few people here that are replying. In the first place, if a passenger hits, shoves, or otherwise interferes with the operation of a flight crewmember, they are violating a federal law. Even if that flight happens to have originated internationally, they are still governed by U.S. laws as the carrier is a U.S. company.

For some here to insinuate that the F/A's treatment was OK because the F/A's attitude was something akin to a cesspool is in itself wrong. Does someone knocking you down make it OK to do the same to them? NO! The F/A in question, if found to have instigated the situation, should be suspended or something of the like.

For those that came down on Greg, all he said was that he was surprised it didn't happen more often, given the attitude of some F/A's these days(why the attitude has taken a nose dive is not the question here, just that it has). If you will also note, he did say that he was grateful the F/A wasn't hurt.


User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 19, posted (11 years 6 months 3 days 6 hours ago) and read 4870 times:

You guys really need to chill.

No where did I EVER say they deserved it.

I did say: I really am surprised it doesn't happen more often. If you read the tone of my next statement you would have seen that I didn't think it was right.

But face it---tempers are short these days--and it doesn't take a lot to set off marginal or borderline psycho's.

And yeah..the level of service from most carriers has gone down. This was bound to happen. It's a dangerous combination. Too much stress on both sides.

And please...don't go into how 'closely screened and scrutinzed' all flight attendants are. It's not brain surgery. There are plenty of bad ones--did anybody fly TWA during it's last year??? H-O-R-R-I-B-L-E (and that's IF you could get them out of the galley).


User currently offlineKevi747 From United States of America, joined Apr 2001, 1058 posts, RR: 12
Reply 20, posted (11 years 6 months 3 days 6 hours ago) and read 4851 times:

Why do so many of the responses here assume that this F/A did something to provoke this? This article is only 7 sentences long. It says nothing about what led up to this incident. PAX routinely take out whatever problems (airline related or not) that they're having on us. Most of the time we're able to diffuse the situation and resolve it without too much drama. Other times there's just no pleasing them.

Anyway, I sure wish someone would try to punch my 6'2", 200 lb. ass. They'd get straight-up knocked OUT!



"Reality has a well-known liberal bias." --Stephen Colbert
User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 21, posted (11 years 6 months 3 days 6 hours ago) and read 4851 times:

Greg,

And please...don't go into how 'closely screened and scrutinzed' all flight attendants are.

I think you missed my point entirely. There are PLENTY of bad flight attendants. There are plenty of good ones too! The point is, there are none that would DELIBERATELY push a person to punch them, nor any that would punch back. There are no "psychotic F/A's"...I know, I know, flame away for me saying that.



I got my head checked--by a jumbo jet
User currently offline777guy From United States of America, joined Sep 2000, 493 posts, RR: 0
Reply 22, posted (11 years 6 months 3 days 6 hours ago) and read 4845 times:

I was on a NW flight from CDG-DTW one time and the lead FA was the one of the rudest fellows I have ever seen. When some of the passengers complained to other FA's about him they quietly agreed.
No one punched him and I just forgot about him too. He definately needed an attitude adjustment but violence is not the answer. I wish i had sent a complaint to NW's headquarters but did not. Now after reading this I wonder if he was the "assalted party"?
The bottom line is most air crew are professionals and deserve respect. Even the worse of them do not deserve assault.


User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 23, posted (11 years 6 months 3 days 6 hours ago) and read 4836 times:

Yes...the one for northwest... Your horrible AMS-DTW flight is there. SR_103, and not everyone can afford to fly Business......northwest in Coach is bad...let's admit it... and plus. it's hard to have a bad experience in business.



What now?
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 24, posted (11 years 6 months 3 days 4 hours ago) and read 4744 times:

"northwest in Coach is bad...let's admit it... and plus. it's hard to have a bad experience in business."

I fly NW coach more often than I fly NW Business. The service is perfectly fine in the back as well. As far as having a bad experience in Business, well what can I say, I have had my share, AMS-DTW being one, but of course inexperienced travelers like yourself really should not be opening their mouth about this.

"and not everyone can afford to fly Business"

As far as that comment goes, it just shows how immature you are. I use my miles to upgrade most of the time. But I do not have to explain my actions to a immature teen like yourself. I work hard to fly up front, its not a free ride for me.

Enough about this, lets just get back to the topic.


25 Matt D : although there is always 2 sides to every story. Wrong. There is the F/A's side. Then there is the passengers side. And then there's the truth, which
26 BWIA 772 : I agree with 77 guy, violence is not the answer. Yes service has gone down and people will get vex if they payed money for a flight and get shitty se
27 Post contains images NonRevKing : The passenger was probably drunk, or doing something that was not safe. The FA was most likely doing his/her job. If it was a female FA, there is abso
28 Matt D : Since so many lawyers are blood-sucking, out-to-make-money-no-matter-what-the-consequences, pig headed, ruining this country, lying, crooks...I'm surp
29 Nwa747-400 : UN- whatever your names is.... There have been several positive trip reports on Northwest, including mine which offer examples of the fine service I h
30 Kevi747 : "I would bet good money that the F/A did something to provoke it," Why does everyone asume this? Where does it say anything about that in the article?
31 Post contains images Matt D : Why does everyone asume this? Because it's usually true. Where does it say anything about that in the article? It doesn't. Please see my previous comm
32 IndustrialPate : northwest in Coach is bad...let's admit it No, NW is one of the better (USA-based) airlines in Economy for trans-Pacific travel. Each airline has its
33 Indianguy : Considering the bad and indifferent treatment so many f/a's give....I'm surprised it doesn't happen more often! Sorry Greg, but even if the FA was be
34 Kevi747 : Thanks for clearing that up, Matt. I'm really sorry that some of you were turned down by airline F/A recruiters. But don't hate those of us who made t
35 Greg : Ok....this is meant only for those idiots who can't comprehend what I wrote. I never said that striking anyone, for any reason other than self defense
36 Goingboeing : Nobody should ever be punched on an airliner, unless they are threatening to take over the aircraft. Short of that, anyone who hits a crew member shou
37 Post contains images Kevi747 : By the way, I wonder what those mean old Qantaslink F/A's did to make that guy go crazy, attack them, and try to hijack their airplane. They must have
38 Kevi747 : Hey, read this. I guess that Qantaslink purser did get to rough the guy up a bit: Shocked passengers later praised the bravery of flight attendant Gre
39 JBirdAV8r : Greg, The point is, there are none that would DELIBERATELY push a person to punch them I don't know what kind of big macho dude you are, but I'd say y
40 Greg : JBirdAV8r....I respectfully disagree..there are people that would abuse what little authority they have...just to see how far they CAN go. It's human
41 FrequentFlyKid : There is acutally three sides to every story. One person's story, the other person's story and then somewhere in the middle lies the TRUTH.
42 Ny-JFK-LGA : Being a flight attendant myself, for NWA, I would not let anyone hit me and get away with it. The feds would meet my jet at the gate.
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