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Cabin Staff Of The Year -  
User currently offlineChrisrad From Australia, joined Dec 2000, 1069 posts, RR: 8
Posted (11 years 3 months 1 week 6 days 23 hours ago) and read 4062 times:


Taken from the Skytrax Website
http://www.airlinequality.com/main/press_staff_03.htm

The World's top 10 Cabin Staff for 2003 are:

1.
Malaysia Airlines

2.
SriLankan Airlines

3.
Asiana Airlines

4.
China Airlines

5.
Qatar Airways

6.
Thai Airways

7.
Cathay Pacific Airways

8.
ANA All Nippon Airways

9.
Singapore Airlines

10.
Emirates





Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
32 replies: All unread, showing first 25:
 
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 1, posted (11 years 3 months 1 week 6 days 23 hours ago) and read 4005 times:

Now when are we going to find out the best low-fare
-UN



What now?
User currently offlineAirbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Reply 2, posted (11 years 3 months 1 week 6 days 23 hours ago) and read 3975 times:

Good job to all MH employees and their BOD and BOM!  Smile/happy/getting dizzy

Keep it up!


User currently offlineSrilankan_340 From United Kingdom, joined Oct 2002, 201 posts, RR: 2
Reply 3, posted (11 years 3 months 1 week 6 days 22 hours ago) and read 3962 times:

Well Done Srilankan.  Big thumbs up

I totally agree, they do have the most friendliest cabin crew, I have come across.

Funny thing is 8 out of the top 10 are Asian carriers and the other two Middle east! European / American carriers take note!

Surprised EK & SQ scored less.



People are often unreasonable, illogical and self- centered: Forgive them anyway - Mother Theresa
User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 4, posted (11 years 3 months 1 week 6 days 22 hours ago) and read 3948 times:

Well done and congrats to all winners! Hope they can maintain their standard this year.  Smile



cathay pacific, now you're really flying
User currently offlineEmiratesA345 From Canada, joined Jun 2003, 2123 posts, RR: 8
Reply 5, posted (11 years 3 months 1 week 6 days 21 hours ago) and read 3922 times:

Whoa, I was getting worried but then I saw them at the bottom! Well done Emirates!  Laugh out loud

EmiratesA345  Smile/happy/getting dizzy



You and I were meant to fly, Air Canada!
User currently offlineVirgin744 From United States of America, joined Nov 1999, 919 posts, RR: 4
Reply 6, posted (11 years 3 months 1 week 6 days 21 hours ago) and read 3905 times:

I'm glad MAS won as they're service was as good as their food!

It's also no surpise to see Emirates down to 10th as judging by what my wife explained to me when the family flew with them, I was quite shocked at their poor standards of service after seeing so many adverts saying how good they 'allegedly' were. My wife asked one of the f/a to warm up some formula milk for our baby on a recent trip and had to wait 40mins before she had to remind them that she had given them milk to be warmed up, then to her horror the milk was given back filled up higher than she gave it (meaning that the stupid f/a added hot water into the bottle, rather than warmimg the bottle) thus making the formula milk undrinkable!  Pissed - Absolutely idiotic!


virgin744


User currently offlineMas777 From United Kingdom, joined Jul 1999, 2935 posts, RR: 6
Reply 7, posted (11 years 3 months 1 week 6 days 21 hours ago) and read 3899 times:

Well done Malaysia Airlines - again!

3 in a row for MAS - its a testament to their excellent service and quality that many of us frequent flyers with them rant about  Big thumbs up

Now if only they can get their ground staff to buck up to their standards - perhaps we would see MAS climbing even further than 4th in the Best Airline category...

Let's hope MAS continues to climb out of this stormy sky...


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Photo © Garry Lewis




User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 8, posted (11 years 3 months 1 week 6 days 20 hours ago) and read 3865 times:
Support Airliners.net - become a First Class Member!

Wow the airline that promotes their legendary service and staff is rated number 9!


You can cut the irony with a knife
User currently offlineDTWNWA From United States of America, joined May 2003, 171 posts, RR: 0
Reply 9, posted (11 years 3 months 1 week 6 days 19 hours ago) and read 3784 times:

What happened to US carriers like Continental and Delta?


User currently offlineTriple Seven From United States of America, joined Apr 2000, 530 posts, RR: 1
Reply 10, posted (11 years 3 months 1 week 6 days 17 hours ago) and read 3726 times:

Bravo Malaysia Airlines.

Let's hope MAS continues her excellent service years after years.


User currently offlineMika From Sweden, joined Jul 2000, 2881 posts, RR: 3
Reply 11, posted (11 years 3 months 1 week 6 days 13 hours ago) and read 3639 times:

I'm wondering the same thing as DTWNWA, where are all the American and European carriers?? Is the service on European and American carriers really that low?

User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 12, posted (11 years 3 months 1 week 6 days 13 hours ago) and read 3629 times:
Support Airliners.net - become a First Class Member!

I recently flew BA in coach and it was fine. First time on them long haul and I would go back. Staff was very friendly and accommodating. Flight over was not very full and overnight flight, return was full and day light full and staff went above and beyond serving this flight.


You can cut the irony with a knife
User currently offlinePW100 From Netherlands, joined Jan 2002, 2485 posts, RR: 11
Reply 13, posted (11 years 3 months 1 week 6 days 13 hours ago) and read 3623 times:

NWA was in that top ten list probably 25 years ago. The problem with NWA that those very same cabin staff are still flying with the airline! Which raises the question, which will be retired first: DC-9 or their cabin crew?

Disclaimer. Off course I'm just joking here . . .

PW100



Immigration officer: "What's the purpose of your visit to the USA?" Spotter: "Shooting airliners with my Canon!"
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 14, posted (11 years 3 months 1 week 6 days 7 hours ago) and read 3555 times:

All my rants and publicity for MAS on this forum is not for nothing... they are really that good!  Laugh out loud


Welcome to my starry one world alliance, a team in the sky!
User currently offlineRupertvander82 From France, joined Dec 2002, 411 posts, RR: 0
Reply 15, posted (11 years 3 months 1 week 6 days 4 hours ago) and read 3509 times:

Congratulations MAS! My sister who is in Germany now emailed me telling me about the wonderful service when she flew MAS to LHR earlier.

I'm surprised to see Emirates ranked so low.


User currently offlineROP From Thailand, joined Jun 2001, 239 posts, RR: 0
Reply 16, posted (11 years 3 months 1 week 6 days 1 hour ago) and read 3456 times:

MAS777, that's not MH climbing the stormy sky, but the B737...

User currently offlineChrisrad From Australia, joined Dec 2000, 1069 posts, RR: 8
Reply 17, posted (11 years 3 months 1 week 5 days 22 hours ago) and read 3389 times:


I must say it's suprising to see Singapore Airlines slip to 9th position and Emirates 10th, it just shows the hype surrounding these airlines and their supposed high standards of service.



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlinePacificjourney From New Zealand, joined Jul 2001, 2734 posts, RR: 8
Reply 18, posted (11 years 3 months 1 week 5 days 22 hours ago) and read 3381 times:

Mike asked,

"... where are all the American and European carriers?? Is the service on European and American carriers really that low?"

Frankly, yes !



" Help, help ... I'm being oppressed ... "
User currently offlineHoons90 From Canada, joined Aug 2001, 3015 posts, RR: 52
Reply 19, posted (11 years 3 months 1 week 5 days 21 hours ago) and read 3365 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Congratulations ASIANA!!!!


The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlineDynkrisolo From United States of America, joined Feb 2001, 1866 posts, RR: 7
Reply 20, posted (11 years 3 months 1 week 5 days 21 hours ago) and read 3361 times:

It certainly is very interesting that four of the top ten are from East Asia, three from Southeast Asia, one from South Asia, and two from the Middle East. I do take the results with a pinch of salt. Malaysia seems to be able to get top honor only in Skytrax's surveys. Why? MH is no doubt much better than most US and European carriers. But relative to my experiences on other Asian carriers, cabin staff on MH was pretty mediocre. Among Asian carriers, I would pick CX, SQ, TG, BR, JL, and NH over MH in a heart beat. I won't touch CI, and OZ is unimpressive. I'm pretty astounded how these two can be on the top 5 list.

User currently onlinePe@rson From United Kingdom, joined Jan 2001, 19229 posts, RR: 52
Reply 21, posted (11 years 3 months 1 week 5 days 21 hours ago) and read 3351 times:

All Asian airlines! I was perfectly happy with the service aboard BA!


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineHoons90 From Canada, joined Aug 2001, 3015 posts, RR: 52
Reply 22, posted (11 years 3 months 1 week 5 days 21 hours ago) and read 3337 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Hey, I think CI, OZ, and MH all deserve to be on the list, Dynkrisolo  Smile OZ forever ! Big grin


The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlineChrisrad From Australia, joined Dec 2000, 1069 posts, RR: 8
Reply 23, posted (11 years 3 months 1 week 5 days 20 hours ago) and read 3381 times:


In addition to the Cabin Staff of the Year 2003 overall winners above, here are the regional winners
www.airlinequality.com


EUROPE
1 Swiss
2 Austrian Airlines
3 CSA Czech Airlines
4 Maersk Air
5 Aer Lingus

ASIA
1 Malaysia Airlines
2 SriLankan Airlines
3 Asiana Airlines
4 China Airlines
5 Thai Airways

AUSTRALIA / PACIFIC
1 Air Tahiti Nui
2 Qantas Airways
3 Polynesian Airlines
4 Air New Zealand
5 Virgin Blue


MIDDLE EAST
1 Qatar Airways
2 Emirates
3 Middle East Airlines
4 Gulf Air
5 Oman Air

AFRICA
1 South African Airways
2 Kenya Airways
3 Tunisair
4 Ethiopian Airlines
5 Air Seychelles

NORTH AMERICA
1 JetBlue Airways
2 Midwest Express
3 WestJet
4 Southwest Airlines
5 Alaska Airlines


CENTRAL / SOUTH AMERICA
1 TAM
2 LanChile
3 Air Jamaica
4 GOL
5 Copa Airlines




Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineWolfy From Taiwan, joined Mar 2001, 337 posts, RR: 0
Reply 24, posted (11 years 3 months 1 week 3 days 7 hours ago) and read 3179 times:

CONRADS CI! They might not have a good safety record but believe me, THEY DO PROVIDE GREAT SERVICES!!! : )



25 Fa4af : Just goes to prove once again Skytrax and all its related over-hyped surveys are TOTAL NONSENSE!!
26 Tbear815 : Flew CO last year. In 40+ years of flying both as pax and crew, it was a first flight for me - and a last. To think I'd paid for First Class, no less.
27 Post contains images Mas777 : ROP??? I was speaking figuratively
28 Rootsgirl : Would somebody be kind enough to give me examples of the " great servivce" and exactly what they are doing to surpass others in the same profession? A
29 Post contains images Mas777 : Interesting point rootsgirl - the Skytrax survey is a 'survey' so by definition it is a cross-sectional vote by respondants. I guess its just that's w
30 Notar520AC : I agree with Luv2fly- I flew BA long haul for the first time this year, and was very happy with their service. Jolly good Brits! _NOTAR520AC
31 Chrisrad : Sorry I don't want to stir the pot, but I find it funny that there is no comment from Singapore_Air and his beloved airline?
32 Swissgabe : Congratulations to SriLankan Airlines Cabin Staff. They really did a great job and good to see them ahead of most Asian carriers. They are really on t
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