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Why People Like To Look For Upgardes..  
User currently offlineKevs From Australia, joined Jun 2003, 46 posts, RR: 0
Posted (11 years 5 months 2 weeks 5 days 14 hours ago) and read 3139 times:

I have been reading this forum for a few months..
and just paid the money and post this very first message.  Big grin

I cannot understand why people would like to see a flight overbook and
he/she get a upgrade..

one very important point that is passengers take upgrades for granted..
we see people asking how to ask for upgrades in every few weeks..

why people won't expect to get what you have paid for?  Confused

15 replies: All unread, jump to last
 
User currently offlineCiro From Brazil, joined Aug 1999, 662 posts, RR: 6
Reply 1, posted (11 years 5 months 2 weeks 5 days 13 hours ago) and read 3121 times:

Dude, everyone likes getting things for free. We say in Brazil something which is, somehow close to this: "For free, I can accept even an injection in my forehead."




The fastest way to become a millionaire in the airline business is to start as a billionaire.
User currently offline9V-SPK From Hong Kong, joined Aug 2001, 1646 posts, RR: 6
Reply 2, posted (11 years 5 months 2 weeks 5 days 13 hours ago) and read 3117 times:

Welcome Kevs! How's life in HKG? Me going back in 2 weeks time to feel the atmosphere after SARS.

Actually, everytime I transit at Singapore there has to be people asking if there's a chance for upgrading. It's probably because it won't cause any harm anyway by asking cause it won't cost you any money. And not everyone can afford to get a better seating, especially when someone's on a long-haul trip in Y and wants to get into J or even F, that's actually quite understandable.

If flights are overbooked the chance for frequent flyers in Y would get an upgrade would increase, or if there are no frequent flyers the passengers who comes late to the check-in counter would possibily get an upgrade or get an accomodation. Usually however upgrades are quite unpredicted, a friend of mine flew back to YVR on AC from HKG and he got upgraded to J class. Though he was not a frequent flyer......

I think most people won't really take it for granted, they just want to know if there's a chance. Chances are anything is possible, but I'd prefer just letting it be.

Best Regards


User currently offlineKevs From Australia, joined Jun 2003, 46 posts, RR: 0
Reply 3, posted (11 years 5 months 2 weeks 5 days 13 hours ago) and read 3086 times:

Hi 9V-SPK  Smile
hehe.. I am currently in australia and doing my degree programme..

I had my first long haul flight in this Feb..anyway, that's just 8 hours. Before that, I had travelled around S.E. Asia, japan and china..I don't think Y is that bad!

My last SIN-BNE on SG was in Y. poor leg room, PTV stopped to work after the meal, and I really couldn't sleep when I am sitting straight.  Sad

I would like to try F/J, but that's too expensive for a student!  Laugh out loud


User currently offlineContinental From United States of America, joined Jun 2000, 5520 posts, RR: 18
Reply 4, posted (11 years 5 months 2 weeks 5 days 8 hours ago) and read 2982 times:

Next time I'm asking for an upgrade, I'm only paying $300+ for a friggen' flight, might as well get the upgrade. If I were in Europe you can get those cheap $30 each way flights, but prices here in the US are horrible!!

co


User currently offline2912n From United States of America, joined Oct 2001, 2013 posts, RR: 8
Reply 5, posted (11 years 5 months 2 weeks 5 days 7 hours ago) and read 2945 times:

Why do people shop at discount stores? Why do people buy things at store sales? Why do people cut cupons from the paper for a discount? Because we all want something for nothing or at least cheaper.

Demanding an upgrade is one thing. But asking if one is available? Why not? It is good business for the airline (Word of mouth advertising..."Hey, fly XX. They have great service. I got lucky and got upgraded on my last flight to Nome." As well as repeat customers who are happy because they once got an upgrade.)

It is a treat for most people to fly anything but the back of the bus and it makes good business sense for a company to make people happy.  Smile


User currently offlineElwood64151 From United States of America, joined Feb 2002, 2477 posts, RR: 6
Reply 6, posted (11 years 5 months 2 weeks 5 days 5 hours ago) and read 2898 times:

Continental:

The reason prices for tickets here in the US are so high is because a) costs are higher and b) they are not subsidized national carriers and therefore they are subject to things like the "profit motive" and "stockholder accountability".

Not to say that all European carriers are subsidized national carriers. Virgin Atlantic and some others are airlines that have to make money to survive...



Those who fail to learn history are doomed to repeat it in summer school.
User currently offlineAussiePete From Australia, joined May 2003, 72 posts, RR: 0
Reply 7, posted (11 years 5 months 2 weeks 4 days 22 hours ago) and read 2825 times:

I hate it when I'm drowning in points and upgrade credits but get refused upgrades due to little fine print or other needless restrictions. then arrive at the airport and watch as non-revs lap up luxury while I sit in economy. That's even after I've tried to book J but no seats are available.

I love Qantas' terminology these days: "waitlist". Standby by any other name except price.

Qantas Frequent Flyer? Bah humbug.


User currently offlineAaer 777 From Ireland, joined Aug 2000, 199 posts, RR: 0
Reply 8, posted (11 years 5 months 2 weeks 4 days 12 hours ago) and read 2771 times:

Hi Aussie Pete.
I don't know about QF but I assume that their procedure is the same as for any other carrier.
I can assure you that no non rev gets a boarding pass either in economy or premium until all the revenue passengers have been accomodated.
There are very specific guidelines when it come to processing the stand-by list. First all the upgrade requests are processed, then frequent flyers get bumped up in case of overbooking in coach and then only the non revs are boarded.



Which part of "NO" do you not understand?
User currently offlineContinental From United States of America, joined Jun 2000, 5520 posts, RR: 18
Reply 9, posted (11 years 5 months 2 weeks 1 hour ago) and read 2721 times:

Elwood64151,

Exactly, that's why I am going to ask for the free upgrade.

co


User currently offlineAirzim From Zimbabwe, joined Jun 2001, 1226 posts, RR: 1
Reply 10, posted (11 years 5 months 1 week 6 days 23 hours ago) and read 2684 times:

Continental,

Have you actually flown in Europe? I can assure you that the majority of tickets in Europe are on average more expensive per mile than the average tickets in the US. In fact up until a year ago it was not unreasonable to see $500 fares between LHR and FRA. Recent events have changed that model slightly but on average, the comparison has not.
In fact it is a perception problem exacerbated by the media that fares in the US are high. In fact the average ticket price in real dollars over the last 20 years has dropped not increased. Deregulation has been a roaring success for consumers and business. The same cannot be said for the airlines.

Upgrades are a perk to reward Frequent Fliers. Breeds loyalty.


User currently offlineDelta-flyer From United States of America, joined Jul 2001, 2676 posts, RR: 6
Reply 11, posted (11 years 5 months 1 week 6 days 23 hours ago) and read 2670 times:

Actually, when a flight is overbooked, the last person at the gate is not necessarily the one to get the upgrade. The gate agents will choose from among the frequent flyers first. On one occasion on a flight from FRA to ATL, I was settled in my coach seat when an FA came up to me, asked if I was so-and-so (I was), and invited me up to business class.

Pete


User currently offlineI LOVE EWR From United States of America, joined Jan 2002, 852 posts, RR: 8
Reply 12, posted (11 years 5 months 1 week 6 days 23 hours ago) and read 2656 times:

If you want to sit in F or J pay the money and buy the damn ticket for that class of service. It amuses me to see people try to get up front and the lengths that they will go to sit up there.

User currently offlineAussiePete From Australia, joined May 2003, 72 posts, RR: 0
Reply 13, posted (11 years 5 months 1 week 6 days 18 hours ago) and read 2599 times:

AAer777:
Hi Aussie Pete.
I don't know about QF but I assume that their procedure is the same as for any other carrier.
I can assure you that no non rev gets a boarding pass either in economy or premium until all the revenue passengers have been accomodated.
There are very specific guidelines when it come to processing the stand-by list. First all the upgrade requests are processed, then frequent flyers get bumped up in case of overbooking in coach and then only the non revs are boarded.
---------------------------------------------------------

That's the theory. However, senior staff will often arrive with high priorities (e.g. must go). At QF that includes staff which I have found out can have an onload category of 15 or better (???). If they are listed on a flight apparently a little gerbil like me can't push them back to economy of off the flight even if I want to pay commercial fare. I found this out by tracking down someone who used to work in their yield management areas - management pull the strings!


User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 14, posted (11 years 5 months 1 week 6 days 17 hours ago) and read 2597 times:

I would assume those people with 'must go' priorities are travelling OCS (on company service) - and the results of their travel (ie to negotiate commercial contracts, meet aircraft manufacturers, etc ) is regarded as being better for revenue than your ticket (or indeed your whole lifetime revenue)!

I know that in the airline I work for, staff are only given 'must travel' priority (ie higher than a commercial pax) for extremely important reasons - ie, travelling to the scene of an accident, possibly vital business meetings.



-
User currently offlineAussiePete From Australia, joined May 2003, 72 posts, RR: 0
Reply 15, posted (11 years 5 months 1 week 6 days 1 hour ago) and read 2513 times:

TG992:
Valid point. We were getting sidetracked from the main issue but your statement rings true and fair.

My personal observations were of staff with their children who I had seen talking to the ground staff (i.e. they knew them and were briefly talking 'shop' before the plane left).

Anyhow, my battles as a passenger continue!!!!! He he lol


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