MSNBC reports as per a Skytrax survey of 1,822,503 people, JetBlue is voted number 1 in best cabin staff with WestJet a close 3rd.. SouthWest in 4th...the majors were shut out of the ranking with Alaskan and Midwest at 5 and 2 respectively...
Way to Go WestJet and good for you Jetblue!
WJA CSA YYZ
We're number 3! We're Number 3!!
Tango-Bravo From United States of America, joined Jun 2001, 3805 posts, RR: 29
Reply 8, posted (11 years 3 months 1 week 4 days 18 hours ago) and read 3966 times:
Not to diminish what the airlines named have done to earn their high ratings (with which I find myself in agreement) but... Airline awards bestowed by the various organizations and publications mean, IMO, about as much as the countless ".....Champion" belts worn by professional wrestlers -- seems almost everybody has one. As an airline case in point, I remember a time in the recent past when I was at PHX where Alaska had a "best airline" banner behind its ticket counter; within about 30' away on the same wall was USAirways' "Airline of the Year" banner and about 50' from it on the same wall was TWA's "Number 1 Airline" banner (shortly before their demise). Meanwhile, next door in Terminal 3, Delta at the same time proudly displayed an "Airline of the Year" banner of its own.
Since almost every airline seems to be wearing a "championship belt" of some type at any given time, it all seems IMO that many of these (not all) are more than anything else, a case of awards being invented by the various organizations and publications as payback for most advertising $$$ received from the airlines they "just happen" to also name "numero uno."
EIPremier From United States of America, joined Sep 2000, 1549 posts, RR: 1
Reply 9, posted (11 years 3 months 5 days 4 hours ago) and read 3823 times:
I don't know if anyone else has noticed this, but my observation from flying Southwest recently is that their cabin crews don't "joke around" as much as they did formerly, especially during safety demos. Still, they seem to have a very positive attitude.
Alaska's cabin crews are terrific too...I think they definitely deserve to be ranked near the top.
Samurai 777 From Canada, joined Jan 2000, 2458 posts, RR: 4
Reply 10, posted (11 years 3 months 5 days 3 hours ago) and read 3805 times:
I'm not surprised at all, given the Canadian flying public's increasing hatred towards Air Canada and loyalty for WestJet, especially in Western Canada. As a matter of fact, I don't think AC will ever be up in the top five ranking of North American airlines - it will either be gone or it will have gone so far downhill as a company that it will cease to focus on the customer at all. I'm sure that the latter is probably already happening to many passengers, although I've never had a really bad flight with AC in my personal experience.
However, I'm already increasingly gravitating towards WestJet on short-haul routes now. I have quite a bit of flying to do this July. The routing goes like this: YEG (my home airport)-YYC-YVR-YYZ-YHZ-YYZ-YVR-YEG.
I originally planned to book it all on AC, as I wanted to use up Aeroplan points, but I couldn't book anything for between Edmonton and Vancouver until two months later (due to circumstances between me and my brother, not the airlines)! So, when it came time for me to book flights on the YEG-YYC-YVR triangle, I decided to call up both airlines to compare fares. What came up was a bit of a shocker: AC's fare came to about $431.00 CDN, but WJ's was only $346.00, because AC usually manages to come up with slightly lower fares than WJ's, seat sale or not. I had to wait about 10 minutes to get ahold of reservations, while I only waited two minutes for WJ! Not to mention that the WestJet person on the phone was nicer than AC's, although the AC res agent was still polite and professional. And of course, let's not forget that WJ has a more secure future. You can guess which airline I chose.
CF-CPI From Canada, joined Nov 2000, 1062 posts, RR: 0
Reply 14, posted (11 years 3 months 4 days 6 hours ago) and read 3519 times:
Hey, do you think that Northwestern Oriental will order 737NG's to replace their A320s? (j/k). Speaking of orientals, here is a true story related to me by a friend who was showing some Japanese colleagues around New York City. They were in a cab and the driver turned around and asked them point-blank (adopt Tony Soprano manner and accent):
"Hey are you guys Chinese, Korean, or Oriental?"
The reply was equally bizarre:
"Oh, we're none of those, we're Japanese!"
I suppose it explains why Northwest dropped the 'Orient', since Japan isn't part of it