LV From United States of America, joined Jun 2001, 2017 posts, RR: 0
Reply 1, posted (11 years 11 months 1 week 6 days 15 hours ago) and read 4674 times:
Before she goes pointing fingers at the airline my question is how did her kid get her credit card number? She should look at herself and ask how this happened. What is a 13 year old doing with his mom's credit card number? This lady needs to stop looking for scapegoats like the airline and ask a few questions of herself.
Roadrunner165 From United States of America, joined Oct 2000, 880 posts, RR: 9
Reply 4, posted (11 years 11 months 1 week 6 days 15 hours ago) and read 4619 times:
Sounds like the kid needs a kick in the behind....
If I were the mom,I would make the kid get a job to pay for his little vacation! How many years do you think he would have to deliver news papers to pay for that? "And she also thinks she shouldn't have to pay for something she doesn't approve of." I think the mom needs a reality check.
Elwood64151 From United States of America, joined Feb 2002, 2477 posts, RR: 5
Reply 5, posted (11 years 11 months 1 week 6 days 9 hours ago) and read 4435 times:
actually, the airline is responsible for taking an unauthorized credit card. That kid's name obviously didn't match the one on the card. If he bought the ticket at the counter, then shame on the agent.
OTOH, if he bought it over the phone, it should have sounded somewhat suspicious to the agent, but I wouldn't fault him/her for not flagging the PNR. I would have, but that's just me.
I always check the signature on the back of the Credit Card. If you haven't signed it, or if it doesn't look anything like what's on the card, you'd better have ID when you come to my store!
God, I wanna' go back to the airlines!
Those who fail to learn history are doomed to repeat it in summer school.
DesertJets From United States of America, joined Feb 2000, 7842 posts, RR: 14
Reply 6, posted (11 years 11 months 1 week 6 days 8 hours ago) and read 4415 times:
From the story it looks like he bought the ticket online the sameday and picked it up at the airport before departure. And it definately sounds like this kid had it planned out too. How hard is it to get your mom's purse and copy down her Visa number?
Secondly, shouldn't airline staff be somewhat suspcious of an unaccompanied 13 year old showing up for a flight to Hawaii. Sure teens fly alone all the time, but I would imagine 9 times out of 10 an adult would accompany them to the airport to check in.
Thirdly, don't airlines require a positive ID check to begin with??? Is a school ID an adequate form of ID for a kid that age?
It isn't like the airlines need to tighten things, they just need a pretty straightforward guideline to give their front line staff... and then let them use their common sense when one and one don't equal two.
And for all the 13-15 yo A.net members complaining about flying UM, it makes me wonder if this kid is a member.....?
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
Ha763 From United States of America, joined Jan 2003, 3705 posts, RR: 5
Reply 8, posted (11 years 11 months 1 week 6 days 7 hours ago) and read 4354 times:
Not all airlines require you to show the credit card used to purchase a ticket in another name. I don't recall Hawaiian requiring a person to show the credit card used when checking in. BTW, it is very common to have teens 13+ traveling as regular paxs and not as UM's on Hawaiian. Especially during the summer, Hawaiian carries many children that are traveling alone mostly to visit parents and grandparents.
UN_B732 From United States of America, joined Jul 2001, 4296 posts, RR: 4
Reply 12, posted (11 years 11 months 1 week 6 days 5 hours ago) and read 4241 times:
I memorized my mom's Visa Card....but then she got a MasterCard...
This kid must have had fun, he must have flown on a full-fare K or Y ticket if he booked at the last minute...and he must have gotten the full 9 yards from the TSA.
Penguinflies From United States of America, joined Apr 2000, 993 posts, RR: 0
Reply 13, posted (11 years 11 months 1 week 5 days 18 hours ago) and read 4164 times:
Ticket agents don't seem to mind the credit card. Last time I traveled UA out of STL, I was asked for the credit card used to purchase the ticket. I said, "sorry, but that is my mom's card that was used to purchase this ticket. I do not have a copy or access to her card." The ticket agent looked at my id, looked at the last name on the reservation screen and last name on the credit card used (on my paper itinerary), smiled and upgraded me to the exit row without me asking. No problems or anything. I guess it's is more common place for kids (people still in college and under) to have their parents purchase tickets for their children to fly.
727_gal From United States of America, joined Sep 2002, 325 posts, RR: 2
Reply 16, posted (11 years 11 months 1 week 5 days 15 hours ago) and read 4103 times:
She discovered he had run away after she called his school to check on him and discovered that he hadn't shown up for class. She went home at noon and found a note telling her what he had done and saying he would see her "in two or three years."
I am curious about this mother - she called his school to check up on him? Granted, it turned out to be a good thing, as he was then discovered to be missing, but my parents stopped calling the school to check up on me when i was about 6 or 7. She must do this often, because why would she randomly pick that day to call?
Interesting. This seems like a classic case of a kid with an overbearing mother and trying to escape. There's a difference between being a "demanding" parent and a "suffocating" one.
Dutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 17, posted (11 years 11 months 1 week 5 days 14 hours ago) and read 4077 times:
727-gal beat me to it - I am also curious as to why the mother called the school to check on the youngster. That is certainly nothing typical, does this child have a habit of taking unauthorized adventures? Something does not make sense here......as to whether Hawaiian should refund Mom's money, I am sure that the airline will do something to avoid bad public relations as Mom will have plently to say to the local media about the airline taking $1800 of her hard earned money for junior's little adventure.
When I was a kid and skipped school, I took the bus downtown, I never thought of going to Maui! Times change.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 18, posted (11 years 11 months 1 week 5 days 14 hours ago) and read 4064 times:
Here's a deal for her...let the airline reimburse her for the tickets on the condition that she file criminal charges against her son. It was his antics that caused the problem, and why should he (or she) be "rewarded" with a free trip to Hawaii. Prosecute him for credit card theft and fraud. Send him on a free trip to the state pen.
Aloges From Germany, joined Jan 2006, 8956 posts, RR: 41
Reply 19, posted (11 years 11 months 1 week 5 days 14 hours ago) and read 4053 times:
When did airlines get responsible for children's actions? If the mother makes her son want to get away from her, she shouldn't be embarassing herself on top of it by claiming a refund. Unless she's all abut money, of course...
Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
Delta-flyer From United States of America, joined Jul 2001, 2676 posts, RR: 6
Reply 20, posted (11 years 11 months 1 week 5 days 9 hours ago) and read 3991 times:
I just thought of a little nitpicky point -- on DL, I do not think it is possible to buy a ticket in one name and use a credit card with a different name. It's OK to buy more than one ticket, with multiple names, but the credit card must be in the name of one of the travelers. Otherwise, you have to call in through reservations.
So, it is not inconceivable that the credit card information had the kid's name, or the ticket had the mom's name. If either of these scenarios is the case, then the airline would be at fault for accepting the credit card with the wrong name or allowing a passenger to travel with the wrong name on the ticket, as the case may be.
Jbirdav8r From United States of America, joined Jun 2001, 4498 posts, RR: 20
Reply 22, posted (11 years 11 months 1 week 5 days 6 hours ago) and read 3924 times:
This mothering is probably why he is such a pain of the ass to beign with.
Well put, L-188. If it had happened to me (and let's face it...anyone who grew up in my day and age has thought about doing it...one of many fleeting kid thoughts), two things would definitely happen:
1) My ass would be BLEEDING from the severe whoopage I would surely get
2) My ass would also be put to work, earning every cent of that ticket. It would be paid by my parents initially (although no easy task to do...I have yet to see ANY person not wince at spending $1800 for, well, absolutely nothing), but they'd make me pay it back. They wouldn't make me get a real job, of course, but I'd be their slave..for the rest of my grade-school years.
As for the mother, she's clearly trying to portray herself as the victim. Why? Admitting fault comes tough these days. This is a FAMILY matter; this is not a matter of an Internet hacker that stole a credit card number and fled to Maui with it. Obviously, no matter who's to blame, there is something seriously wrong in that family. You can blame it on whatever bull you can think of--ADD, some other mental disorder of the poor, innocent kid--but it all boils down to discipline. If someone is fully aware of the consequences, and if it is made absolutely certain that it is HARSH, most of the time they won't do it. Why didn't I do it when I got pissed at Mom and Dad when I was little? I knew that, as smart as I "knew" I was, they'd eventually find out (duh...credit card statements are instantly available these days) and I'd get big-time busted for it. Sure, I did stupid things...but NEVER anything like that. 99.99% of kids don't do it either.
My feelings: HA shouldn't have to pay ONE CENT of that child's fare. The parents/guardians, under US law, are responsible for their child's actions, correct? The credit card was left unguarded by the mother.
What could Hawaiian have done if the kid had legitimately bought the ticket, anyway? Caught the kid and called his parents? This idiot probably would have screamed at HA for questioning her precious little boy.
As others have stated, I have to agree...I hate idiots.
T prop From United States of America, joined Apr 2001, 1031 posts, RR: 1
Reply 24, posted (11 years 11 months 1 week 4 days 23 hours ago) and read 3855 times:
So who's responsible for this kid and his actions? I suppose the parent says she's not. If this kid had gone and burned down a house then it must be the fault of the match company and the person who sold him the matches right?
That's the problem with society these days, blame everyone else (the ones with deep pockets) and don't take responsibilty for your own f** ups.