Mas777 From United Kingdom, joined Jul 1999, 2919 posts, RR: 6 Posted (9 years 11 months 3 weeks 4 days 6 hours ago) and read 2223 times:
With the ending of Telephone Check-in last month, the service at BA's Executive Club has got even worse for value and customer care.
Travelling to Madrid tomorrow, I have been pre-assigned a seat which is fine but I was unable to put my partner in the seat next to me as they are not an Executive Club member. Not only that, there is a party of us heading down all with separate reservations (as we are all meeting up at Gatwick from various parts of the country (incl. Scotland)) - and BA now doesn't allow pre-assigning seats until check-in opens for the flight.
This is madness - I just asked my friends to check some of our seats assigned and we're scattered all over the place! Utter madness....
If anyone has any ideas about resolving this - except for the one suggested by Executive Club's helpline of making sure we're first in line when check-in opens for the flight - please let us know - information would be greatly appreciated.
ps - this may be the stick to break this Exec Club member's back and defect to EasyJet - after all - since I rarely travel alone nowadays - not having any assigned seats wouldn't make any difference - would it... (NOTE - I will also have to be at the Airport extra early - which negates any benefits of checking-in online!!!)
Aussiestu From Australia, joined Mar 2001, 780 posts, RR: 1 Reply 2, posted (9 years 11 months 3 weeks 4 days 4 hours ago) and read 2126 times:
BAs Executive Club - one of the biggest memberships worldwide and of course not always to everyones benefit. While it may not be easy for you to all get seats together on a flight is it really necessary and perhaps things can be sorted once you are all at the airport. Can you imagine the enormity of your request to all sit together and i suspect that not all of you will travel together and not all of you are Club members yet you will expect the same level of service for you all when you are not all members.....correct this if it is wrong. I can understand the frustration but its NOT the end of the world is it. Does Easyjet have a frequent flyer service?????? Interesting to see what their perks are???
Mas777 From United Kingdom, joined Jul 1999, 2919 posts, RR: 6 Reply 3, posted (9 years 11 months 3 weeks 4 days 2 hours ago) and read 2076 times:
My point was the fact that - I can't see why it was so difficult to place a request for some of us to be seated together - especially my partner - who incidently is ON my booking but still placed 7 rows behind - she went on to tell me that this new reservation system had placed me in a better seat as an Executive Club member - but is it better - when my other half is seated 7 rows behind - despite being booked at the same time!
My point about EasyJet is exactly the fact that they DON'T have an FFP and BA might as well do away with theirs too as it seems to have NIL perks as far as I am concern. The point about sorting it out at the airport kinda negates the point of an 'on-line check-in' service doesn't it - probably the only service that is available to most Executive Club members since many of us were downgraded with their relaunch.
This is just a string of shortcomings about the new Executive Club that has tarnished BA's new policy of concentrating on corporate fat-cats and forgetting about their previous loyal customers - many of whom - like me have found better alternatives (most of the time - except living near LGW means they have a monopoly on most routes).
Believe it or not - I have had better service with Charter flights and I bet we will be treated to no less than a dry roll on the flight - that we can all enjoy in the company of ourselves for the 2 1/2 hours.
Nickofatlanta From Australia, joined May 2000, 1467 posts, RR: 0 Reply 5, posted (9 years 11 months 3 weeks 4 days 1 hour ago) and read 2043 times:
certainly not BA's! If you participated in BA's North America scheme, you should be aware that as of 1 July, discount economy fares only earn 25% of miles flown and awards have gone up as well - substantially in the case of Biz and First.
I still think that AA's is the best program with CX in second place solely because AsiaMiles allows you to upgrade AA, BA and CX flights - an option not available in any of the other programmes.
DoorsToManual From , joined Dec 1969, posts, RR: Reply 6, posted (9 years 11 months 3 weeks 4 days 1 hour ago) and read 2028 times:
Let's face it, the Exec club was only ever designed for those who flew regularly on full-fare tickets (preferably Club class or better). Nick, you mentioned that from the 1st July, discounted fares will only earn 25% of actual miles flown - for UK members, that rule has been in force for over 2 years now, so its nothing new around here.
If you only ever travel with BA on the cheapest fares, you really are wasting your time applying for the Exec club.
It's plain that BA are targeting frequent Club & First customers only...probably better to join a more generous scheme if you can't afford Business class...
Patroni From Luxembourg, joined Aug 1999, 1403 posts, RR: 15 Reply 7, posted (9 years 11 months 3 weeks 4 days 1 hour ago) and read 2029 times:
Years ago I used to have the BA Executive Club Gold status. My wife (then still girlfriend) and me had exactly the same problem : I got a nice window seat assigned, she was 10 rows behind me. No possibility to find any two seats together in the whole aircraft. The only suggestion of BA was : "Well, then simply don't tell us your FF number when you are booking, so we won't see that you are a gold member and won't give you the preferential seat assignment which your partner doesn't get anyway". Yeah right.... This and some other facts led me to "defect" to KLM and later to LH.
Mas777 From United Kingdom, joined Jul 1999, 2919 posts, RR: 6 Reply 8, posted (9 years 11 months 3 weeks 4 days ago) and read 2006 times:
the silly thing is - although I am in EuroTraveller later today (can't expect all my friends to sit in Club for a weekend break) - I often fly Club and the rewards are still extremely poor with BA. I switched to KLM for all my med & long-haul flights and have sped my way through their tiers since - but as I said - living near LGW often leaves me with little choice but to continue to fly BA for ease and scheduling for short-haul flights.
Common-sense would determine that partners on the same booking ought to be seated together (its not rocket-science) but in effort to try to please - BA are constantly shooting themselves in the foot instead.
At least - I'm not the only Exec Club member that feels very much a second (well actually third theoretically) class citizen in their Club.
btw - got a text from a couple of friends flying in and connecting onto our flight - guess what - neither of them were seated together (despite being booked together) for the Madrid flight - but they managed to rectify the situation - as they are Exec Club members - but could not get seats close to anyone else in the group!!! (Just as well we checked)
Perhaps we ought to try for admission into their awful Club Lounge later today - entourage in tow (perhaps after a few drinks and rehearsals of football chants)
Snoopy From Switzerland, joined Oct 2001, 370 posts, RR: 0 Reply 10, posted (9 years 11 months 3 weeks 3 days 18 hours ago) and read 1940 times:
Actually for all the bleating about Swissair's service, I once had a C-class ticket from YUL to ZRH with SR and got a companion ticket with miles for my father-in-law. When we arrived in YUL off our connecting flight from YYZ they had upgraded me to First, but not my Father-in-law. I thanked them for the good intentions but said that I would rather sit in C with him. They said ok and sat us together.
At the gate they called our names and we BOTH got seats in First. You can't imagine what that did to my relationship with my Father-in-law!
Patroni From Luxembourg, joined Aug 1999, 1403 posts, RR: 15 Reply 11, posted (9 years 11 months 3 weeks 3 days 2 hours ago) and read 1847 times:
Great story, good service from SR!
When I still had a status FF card with KLM, I was flying with my wife from Jacksonville to Detroit. Even though we had reserved seats in Economy (two seats next to another), the Northwest reservation system recognized my FF status and obviously automatically upgraded me into F-Class.... and of course my wife was supposed to stay behind the curtain, as she was only a "blue" member! When we noticed that at checkin, I asked the agent either to downgrade me to the originally reserved seat or to upgrade my wife as well, but both was impossible as they already had given away my seat in Eco and the flight was full.... We finally managed to swap seats with the neighbour of my wife - who was happy to get a free upgrade - but after all I think that even though upgrades for FF passengers are a nice gesture, it should not be done in a way that parties travelling together are split up!