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Pax Refuse To Leave After 30-hour Delay  
User currently offlineLa Carlota From United States of America, joined Jun 2001, 358 posts, RR: 0
Posted (11 years 2 months 1 week 6 days 2 hours ago) and read 3457 times:

Hey, take a look at this!!!!
Too bad charter airlines keep this bad reputation.


Paris (dpa) - Fifty passengers staged a seven hour sit-in after
their plane touched down at Paris' Orly Airport in protest at a
30-hour delay in their flight from Mexico, airport officials said
Monday.
The passengers refused to leave the plane and demanded compensation
from the charter airline Aeris. The reason for the delay in departing
Cancun in Mexico was unclear.
The passengers left the plane early Monday announcing they wanted
to take action against the airline, which had only offered them a
hotel room and taxi ride in way of compensation.


Tango Tango Fox
14 replies: All unread, jump to last
 
User currently offlineSwissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 32
Reply 1, posted (11 years 2 months 1 week 6 days 2 hours ago) and read 3427 times:

They just told reported of this story at the local radio over here.

I think Aeris is quite famous for this kind of service ...



Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently offlineAOMlover From France, joined Jul 2001, 1305 posts, RR: 11
Reply 2, posted (11 years 2 months 1 week 6 days 1 hour ago) and read 3413 times:

It's the second time it happens.
The first time, 60 pax staged a sit-in in the aircraft because they arrived at Paris after a 38 hours delay.
The aircraft, flying from Malé, had to stop at Colombo due to a mecanical problem...
Of course the airline was Aéris.


User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 3, posted (11 years 2 months 1 week 6 days 1 hour ago) and read 3406 times:

They got a hotel.........I've heard Aeroflot doesn't even give hotels, in some cases.
-UN



What now?
User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 4, posted (11 years 2 months 1 week 6 days 1 hour ago) and read 3385 times:

Mmm, who knows what the truth is here, but if they offered a hotel room + transfers, surely they can't complain that much? Maybe it was handled very poorly...

User currently offlineHlywdCatft From United States of America, joined Jan 2001, 5321 posts, RR: 6
Reply 5, posted (11 years 2 months 1 week 6 days 1 hour ago) and read 3376 times:

Thats the first time that I had heard someone WANT to stay on a plane for 7 hours.

User currently offlineJobalas From France, joined Mar 2001, 146 posts, RR: 2
Reply 6, posted (11 years 2 months 1 week 5 days 20 hours ago) and read 3154 times:

good job aeris!!!! it's a shame....


Faire du ciel le plus bel endroit de la Terre...
User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 7, posted (11 years 2 months 1 week 5 days 19 hours ago) and read 3021 times:

How could they bare sitting on that plane any longer?


Last year 1,944 New Yorkers saw something and said something.
User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 33
Reply 8, posted (11 years 2 months 1 week 5 days 18 hours ago) and read 2923 times:

The reason for the delay in departing Cancun in Mexico was unclear.
****************

Unclear !!, how about a hurricane that came through there and stopped virtually every aircraft from leaving. Continental ferried their planes out of there empty just to get them out of the way of the damage


User currently offlineHlywdCatft From United States of America, joined Jan 2001, 5321 posts, RR: 6
Reply 9, posted (11 years 2 months 1 week 5 days 13 hours ago) and read 2767 times:

I'd rather be stuck in Mexico than stuck in France, so I don't know what they are complaining about.

User currently offlineEmiratesA345 From Canada, joined Jun 2003, 2123 posts, RR: 8
Reply 10, posted (11 years 2 months 1 week 5 days 13 hours ago) and read 2711 times:

"They got a hotel.........I've heard Aeroflot doesn't even give hotels, in some cases."

LOT Polish Airlines even gives out hotels and meal vouchers. That's pretty sad.

What a stupid thing for these people to do. Isn't there usually a good reason for a delay? Weather, mechanical, crew shortage etc.?

EmiratesA345  Smile/happy/getting dizzy



You and I were meant to fly, Air Canada!
User currently offlineZSSNC From Germany, joined Feb 2003, 428 posts, RR: 8
Reply 11, posted (11 years 2 months 1 week 5 days 9 hours ago) and read 2590 times:

Well, with the recently passed EU directive which yet has to be implemented by the local governments everything will change - also for charter carriers:

If a long haul flight reaches its destination with a delay of more than four hours passengers get the ticket price back.

ZSSNC



Airbus A340-600 - the longest temptation in the sky
User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 33
Reply 12, posted (11 years 2 months 1 week 5 days 9 hours ago) and read 2578 times:

If a long haul flight reaches its destination with a delay of more than four hours passengers get the ticket price back.
****************

This is nowhere close to what they said, and besides, the compensation is only if the airline is responsible for the delay. For example, weather isnt applicable, nor is any other outside force. Basically the only thing that is applicable is if the airline has a mechanical or has crew issues and is directly responsible for the delay.

It frightens me that some of the fly by night charter companies may put planes into the air that are not quite ready to go into the air, because they do not want to get into this sort of delay


User currently offlineWing From Turkey, joined Oct 2000, 1571 posts, RR: 23
Reply 13, posted (11 years 2 months 1 week 5 days ago) and read 2421 times:

I am a pilot for a charter airline.(Not the one mentioned but I still want to clearfy some things which may not be known by everybody)since my company is a charter too which means we don't sell tickets to the people to carry them from point A to B.Mostly we fly for tour operators which sells holidays,they take you from your house to your holiday destination and we are the part of the chain.But sometimes unexpected delays occur (other than tecnical problems which can happen to any carrier conducting anykind of flight operations).These kinds of delays mostly happens from the last minute changes of the tour operators .What happens is,until the last minute tour operators tries to sell tickets since they pay the airline company for the flight hour not the number of the passengers.Which means it doesn't matter if they bring only 1 passenger or 189 to the aircraft tour operator pays the same money.And they change their plans according to the number of tickets sold and if they think its not profitable they change their demand of airplane or time of the flight.What happened to me once is, the people boarded with a great anger nobody was happy.Accusing us for making a very big delay and they were waiting at the airport for hours and they were told that the airplane was delayed.But according to the schedule from our company we were on time.At one point some angry people started shouting at the F/A's and the Captain made a PA announcement about it.We reported that to the company.And the result was found later as there were two planes from that airport(one in the morning and one in the afternoon)So tour company cancelled the morning flight because not many passengers and transferred the the pax to the afternoon flight.And notified the company not to send the morning flight so they saved money.But interestingly nobody ever told the people who arrived to the airport inthe morning that the flight cancelled but they took the easy way and put the blame to the airline.That was only an example I have witnessed.If a delay happens because of our tecnical problem my compant puts another airplane instead of the broken one if we don't have any available we subcharter it to another airline which has an aircraft available.
The last thing I can say about safety that, we never put an airplane into the air without meeting the safety requirements.A pilot never accepts such thing.Even the owner of the company can not order such thing.Because first of all my own life is in that airplane too.And I must say I am not the "most brave"pilot in the industry to fly with an unsafe airplane.Also CAA's of the countries regularly makes inspections to assure that every airplane is properly maintained.So don't worry just sit back,relax and enjoy your flight make sure you keep your seatbelt on everytime you sit .



Widen your world
User currently offlineLa Carlota From United States of America, joined Jun 2001, 358 posts, RR: 0
Reply 14, posted (11 years 2 months 1 week 5 days ago) and read 2381 times:

Wing, after reading your post, I must express my respect for you guys who work for charter companies. It must be stressful to work in those conditions, and then having to hear all the passengers complains...


Tango Tango Fox
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