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HOW Is Qantas Cabin Service  
User currently offlineMarcopolo747 From Brazil, joined Mar 2001, 460 posts, RR: 2
Posted (11 years 5 months 7 hours ago) and read 5002 times:

I've never flown QF and I would like to know if their service is comparable to top airlines such as SIA and Cathay.

49 replies: All unread, showing first 25:
 
User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 1, posted (11 years 5 months 7 hours ago) and read 4967 times:

QF's service is more relax compare to airlines such as CX, SQ or MH.



cathay pacific, now you're really flying
User currently offlineStarG From Indonesia, joined Mar 2003, 197 posts, RR: 0
Reply 2, posted (11 years 5 months 7 hours ago) and read 4960 times:

Flew QF in J class on Sep. 11, 2001 SIN-HKG then back HKG-SIN-CGK a few days later. Flight attendants are very friendly and attentive, comparable to CX/SQ. Seat comfort is good, comparable to SQ/CX business class at that time. Food was slightly worse than SQ/CX, but still okay. Inflight entertainment (then) was a dissapointment though.

StarG


User currently offlineTed747 From Australia, joined Jul 2003, 195 posts, RR: 2
Reply 3, posted (11 years 5 months 7 hours ago) and read 4973 times:

In my opinion it really depends on different circumstances. I have flown SIA in Y and both CX and QF in business class.

I have had good service on QF between SYD - LAX in J and vice versa but very ordinary service on QF HKG - SYD again in J - just depends on crew and also time of the day the flight is operating.

But some of the best service I have had was SYD - SIN - CDG all in economy with SIA. Ok the seat is not as comfy and not as spacious but the cabin staff were excellent. The night leg from SIN - CDG was on an Celstar with windown then aisle seat which was so much more comfy with my wife then the 747 config from SYD to SIN

QF now has PTV in most of there 747-4 aircraft which also helps pass the time.

Anyways hope you enjoy the service.


User currently offlineBd1959 From Australia, joined Oct 2002, 450 posts, RR: 2
Reply 4, posted (11 years 5 months 7 hours ago) and read 4949 times:

Hi,

Have flown 6 sectors with them in the last month: 2x MEL-SYD return, 1x SYD-MNL return (funnily enough all various 767s).

Their Cabin Service is patchy - depends on the crew. They tend to mix crews internationally (the SYD-MNL legs had both Australian and Philippine based crew members) which can also lead to differing experiences.

Domestic: they tend to spend most of their time throwing around those horrible boxes.

BD1959


User currently offlineMr.BA From Singapore, joined Sep 2000, 3423 posts, RR: 22
Reply 5, posted (11 years 4 months 4 weeks 1 day 18 hours ago) and read 4912 times:

Flew Qantas numerous times and I think their service is pretty okay to the good standard but I have to say SIA, MAS or CX are much better than them.


Boeing747 万岁!
User currently offlineUA777lover From United States of America, joined Jul 2003, 149 posts, RR: 0
Reply 6, posted (11 years 4 months 4 weeks 1 day 17 hours ago) and read 4866 times:
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Have only flown Qantas once, and that was LAX-SYD-LAX and I was in economy. The flight to SYD was ok. They loaded us with alcohol so we'd sleep, and after the meal service, they turned out ALL the lights they could (including the seatbelt/no smoking signs) and hoped we would all go to sleep. The flight back was Ok. The food is nothing to write home about, but the wine selection is very good. Much better than United's domestic or International service.

User currently offlineStrickerje From United States of America, joined Feb 2001, 723 posts, RR: 1
Reply 7, posted (11 years 4 months 4 weeks 1 day 16 hours ago) and read 4844 times:

turned out ALL the lights they could (including the seatbelt/no smoking signs)

So, did that mean you could smoke?  Big grin

By the way (to anyone who knows), do they have PTV's in economy on all 747-400's now?


User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 8, posted (11 years 4 months 4 weeks 1 day 16 hours ago) and read 4820 times:

Their Cabin Service is patchy - depends on the crew

I think this defines my experiences with most airlines, but especially Qantas.

On the bright side, my most recent flight (SYD-BNE, 767 Int'l service - was going to HKG) was really good - I dunno, maybe the crew got a recent pay rise or something, but they were an absolute delight. If they were like this on every flight, I'd rank Qantas up there with BA (oooh, what a privilege  Big grin )

I won't recount my other experiences though... Big grin

Na, you should be fine. Put it this way, as far as safety goes, you can't treat them too harshly...


User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 9, posted (11 years 4 months 4 weeks 1 day 15 hours ago) and read 4775 times:

Well, you know what Qantas stands for...?

"Quick and Nasty, Typical Australian Service"  Big grin

Andy


User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 10, posted (11 years 4 months 4 weeks 1 day 15 hours ago) and read 4769 times:

Andy, wait till the Aussies wake up...their gonna have you for brekkie!  Big thumbs up

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 11, posted (11 years 4 months 4 weeks 1 day 8 hours ago) and read 4699 times:

While I have heard that they are improving, all my 6 flights with them were consistently bad. Then again, it was all before 2000. Therefore, in my opinion, they are not even worth comparing with SQ or MH. Then again, I have had bad service on SQ as well... so it depends on yur luck.


Welcome to my starry one world alliance, a team in the sky!
User currently offlinePilot727aa From United States of America, joined Jul 2003, 136 posts, RR: 0
Reply 12, posted (11 years 4 months 4 weeks 1 day 8 hours ago) and read 4674 times:

I flew Qantas last summer syd-bne-glt, glt-bne-cns, cns-syd, and I thought their service was comparable to the best American airliner service. On flights just an hour long or less they still gave you something to eat and drink. The crew was friendly and planes were nice. All of my observations are from an economy standpoint. Anyone agree?

User currently offlineQANTAS747 From Australia, joined Mar 2000, 223 posts, RR: 0
Reply 13, posted (11 years 4 months 4 weeks 1 day 5 hours ago) and read 4599 times:

Hmmm, I have flown QF on 6 sectors recently, CBR-ADL-PER and PER-SYD-CBR And CBR-SYD Return, from my expeiences the cabin crew have been very friendly,preofessional and do what they can for their passengers. I had the best flight of my life on the short SYD-CBR sector recently, where it was a little dash-8, with the one flight attendant. what amazed me about this guy, was that he greeted every single person on the plane by their names, Like Mr ..... and also, we got some good sandwiches and stuff, and we even got minties as well, and also the complimentary drinks. Personally on such a short sector like that, you don't need much, but the service was excellent and will make me want to fly QF again. Although I have only flown QF domestically and JAL Internationally, I would have to say the service standards were excellent on most flights (only one bad experience) but I regard that airline highly and from what I have heard from friends, they are equal with SQ and CX if not better.

Not to mention their safety record, One of a kind  Smile

Oh and as for Andy's comment- All I will say is, mate, you come from the UK, you haven't seen the sun for ages, wait till you come to a beautiful country like this, Oh and guess what...... we beat you in soccer, rugby, cricket, everything, just goes to prove Austrailia is better than you pommies.. if you think QANTAS is Quick and nasty typical aussie service, then your home airlines will be twice as worse......

[Edited 2003-07-26 09:04:59]

User currently offlineChrisrad From Australia, joined Dec 2000, 1072 posts, RR: 8
Reply 14, posted (11 years 4 months 4 weeks 1 day 3 hours ago) and read 4571 times:


Most people I know in Australia tend to aviod Qantas like the plague, domestically of course you are limited to 2 main airlines, but internationally I would certainly pick any Asian airline, because unfortunately service on them always seems on a higher degree than Qantas



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineMiami1 From Australia, joined Feb 2001, 706 posts, RR: 0
Reply 15, posted (11 years 4 months 4 weeks 1 day 1 hour ago) and read 4526 times:

Why is everyone so harsh on Qantas? It is investing millions into it's product. And hey. It must being doing something right to make a record profit last year. How many other large airlines have done the same?

Qantas management seem very conservative in their approach to product and destinations which I think is to their detriment. I don't think they can spell the word INNOVATIVE. But it is a very cut throat business though. They threaten us constantly now with lower cost Australian Airlines and JetConnect operations. Hell they don't seem to care much for employee morale but even that seems to be changing.

Qantas still serves food/snacks on all sectors (Including a 17 minute Sydney-Newcastle flight on a 717!). Unlike many other full service conterparts throughout the world. And it isn't fair to say the boxes are vile. They aren't on many flights now (since April) and the snack sandwiches are slowly getting better (back in 2001 the sandwiches were brilliant!!!) and at snack times we serve cake etc. Just because it is presented in a box does not mean it is horrible!

Cabin crew may be inconsistent but over the last year many programs have been developed to combat this. Expect to notice a change for the better over the next year. It takes time to change a culture such as attitude. It will get better I am sure.

The FREE inflight entertainment on domestic is the best in the world (my opinion) and the PTV system on the 747-400 (ALL of them!) and now the 747-300 is just brilliant! Infact the PTV system just recently won "Best in the World".

Fair enough to say service prior to last year was less than desirable but with all these changes the standards have been raised. Do yourselves a favour and visted the recently updated 'Product Info' on the QF site. You may be surprised.

http://www.qantas.com.au/info/flying/travelClasses/index

http://www.qantas.com.au/info/flying/inTheAir/index


User currently offlineRupertvander82 From France, joined Dec 2002, 411 posts, RR: 0
Reply 16, posted (11 years 4 months 4 weeks 1 day ago) and read 4484 times:

The Qantas attendants freaked me out on my first flight I had with them... flew to SIN from DPS.

They were so horrid.... I couldn't believe I was on such a dreadful flight.

But to be fair, that was my only flight with them, and judging from the posts here for the past few months, I think they have vastly improved.


User currently offlineTNboy From Australia, joined Mar 2002, 1131 posts, RR: 19
Reply 17, posted (11 years 4 months 4 weeks 1 day ago) and read 4477 times:

Qantas service in the past 18 months has improved dramatically. When Ansett folded, it went from around a 50% market share domestically to around 85% literally overnight, and had some real problems coping, but now it has got right on its game. And if "most people I know in Australia tend to avoid Qantas", they still get a 70% market share from people who obviously know better.
For competitive fares, you get a meal (meat and salad rolls or pasta etc) at meal times even on flights of one hour, and reasonable snacks at other times. On longer transcontinental flights there is generally a choice of meals including hot meals, plus full bar service; reasonable seat pitch and friendly service (and yes, individual crews can make a big difference). Internationally, they are relaxed and friendly. There isn't the deferential approach of some of the Asian airlines, but rather a casual "matey" apoproach, but very professional in my opinion. Food is good, wines and beer choice is great. Inflight entertainment consistently wins awards, and especially internationally, is excellent. Even in longhaul international economy, you now get neat mini amenity packs and nice snack packs for munching during overnight movies.
Downsides? Some crews are less helpful than others, and most flights are around 85% full. But they seem to be really serious about making you feel comfortable these days.
Cheers
Bill



"...every aircraft is subtly different.."
User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 18, posted (11 years 4 months 4 weeks 1 day ago) and read 4480 times:

The softwares are there (eg seat comfort, IFE, catering etc) but IMO the cabin crew still need a lot of polish (at least from my recent experiences from int'l F: SYD-HKG to domestic Y SYD-ADL, SYD-MEL, MEL-ADL).

Yeh, those glossed up PR articles and photos may look great but what matters the most will be the actual experience.



cathay pacific, now you're really flying
User currently offlineStefanDotDe From , joined Dec 1969, posts, RR:
Reply 19, posted (11 years 4 months 4 weeks 1 day ago) and read 4474 times:

I flew cx, sq and qf also. I never flew an airline that had that cool cabin-attendents. No doubt: real australians. They call you a "mate", are very very friendly. When i wanted to make a photo out of one of the windows, a flight-attendent asked me to hold on for a second, cleaned window for me, waited till i took the pic and offered a coke.
I never had any problems with QF, though lots of people say, QF -staff is arrogant. But that is what they say about LH, too.
So: very safe airline and very good crew.
You won't be disappointed, i am sure!


User currently offlineBeno From Australia, joined Aug 2002, 428 posts, RR: 4
Reply 20, posted (11 years 4 months 4 weeks 1 day ago) and read 4465 times:

In the past 12 months QF have spent more on product/services than any other airline in the world. (including CX,SIA)

These are some of the improvements:

*All 30 744s now have new IFE/Telephones and interiors in all classes, the 6 B743s upgrade is now underway. New BIZ seat comes online in Sept on all 3 class 744s and intl A330s.

*All 737-800 aircraft now have the QF millennium biz seats and "slimlines" in economy.

*All 737-300/400 aircraft are in the middle of a refurb which includes new "slimline" seats in economy aswell as new panels/overhead bins.

*Improved meals acrross both the Intl and Domestic markets.

*All staff that deal with customers are being re trained. "Secrcet Shoppers" are being introduced to test service levels accross both Intl and Dom network.

*From Sept a major upgrade of Intl Firs/Biz class will comence including new menus/amenities. New cabin lighting and buffet tables will be fitted to 747 aircraft.

*Retirement of some older 737/767 as well as the 146 regional jets from the fleet.

So as you can see QF are investing alot of money now and in the future to improve service and product.



User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 21, posted (11 years 4 months 4 weeks 1 day ago) and read 4439 times:

But don't forget some airlines already had these features years ago, what QF is doing now is just catching up.


cathay pacific, now you're really flying
User currently offlineStefanDotDe From , joined Dec 1969, posts, RR:
Reply 22, posted (11 years 4 months 4 weeks 23 hours ago) and read 4427 times:

That's right, CX, but QF is on a very very good way.
The only negative think i can say about QF is, that they don't make seat-reservation in advance in eco.
Planes are 100% ok, crew is ok, too.
Also CX is not bad, but sorry, the coolest (and very professional) flight-attendents are from QF!


User currently offlineChrisrad From Australia, joined Dec 2000, 1072 posts, RR: 8
Reply 23, posted (11 years 4 months 4 weeks 23 hours ago) and read 4427 times:

And if "most people I know in Australia tend to avoid Qantas", they still get a 70% market share from people who obviously know better.
When you don't have much choice of what to fly other than Qantas or Virgin Blue, it's a bit hard to fly with other airlines....... in any case my comment was aimed at International travel.



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 24, posted (11 years 4 months 4 weeks 23 hours ago) and read 4400 times:

haha...yeh...have to admit, some f/a in QF are quite cute! (talking from my MEL-SYD last Sat...wow.. Love )

Anyway, I certainly hope that QF can be as good as CX, SQ or MH!



cathay pacific, now you're really flying
25 Stefandotde : @ Chrisrad: I think it's very hard for the image of an airline thar (nearly) had monopoly within a country to "fight" against another airline that see
26 Post contains images Marara : QF is indeed working hard to combat the stuffy image and bad service tag it had rightfully gained in the late 90's. But as they say, the first step is
27 Post contains images StefanDotDe : So i can't say something bad against QF - but they should know the habit of their passengers. Little tip to QF: germans prefer drinking sparkling wate
28 Bmi : QF have very good service on long haul flights, but their domestic and short international serivce needs work. I flew MAN-LHR-BKK-SIN-PER-SYD-CNS-BNE-
29 Post contains images Senliture : I flew QF a few times in the past 2 years, International sector: HKG-MEL, then 3 months later MEL-HKG-MEL Domestic sector: CBR-SYD-MEL MEL-SYD MEL-BNE
30 SR 103 : I have flown QANTAS once and that was about 3 hours after stepping off a Cathay Pacific flight. While I had no major complaints with QF, I found the e
31 Post contains links and images StefanDotDe : There are new seats on several 747-400 - they have pvt's. Others will be changed-over within the next months. So no panic. View Large View MediumPhoto
32 OverseasBHX : I find all this fad about PTV and gourmet cuisine and 'on-board service' a bit overrated. But I guess it is all a matter of personal preference. As fa
33 Carnoc : As a frequent flyer in Asia-Pacific region (especially on domestic routes in Australia), I found that current Qantas' standard of services is no where
34 Bd1959 : Miami1: Why is everyone so harsh on Qantas? It is investing millions into it's product. And hey. It must being doing something right to make a record
35 Rongotai : I'm a frequent flyer within Australasia and to and from Europe, and so can scarcely avoid being QANTAS FF Gold. Food doesn't bother me - except on SIN
36 Miami1 : BD1959 - You make some vaild points but the fact is QF IS getting better. Now you are complaining that it isn't happening overnight. That's a bit dram
37 Bd1959 : Hi Miami1, The fact is the original post asked how IS the QANTAS Cabin Service, not how will it be in 18 months time. I was not complaining about the
38 Mx5_boy : Guys, I have been scathing about QF's service levels before and was shocked at the deterioration of service levels post the AN collapse. But I suggest
39 TWAMD-80 : I was on quite a few Qantas flights this summer and I thought that they overall, had good service. The service on the domestic flights was about aver
40 Bd1959 : mx5_boy: I was basing my responses on the 6 sectors I have flown in the last month. BD1959
41 Mx5_boy : bd1959, It will be interesting to see how the attitudes of the workforce change as Mr Dixon prepares his staff for job cuts, cuts in pay and the outso
42 Bd1959 : mx5_boy: If QF lose the Fed Govt contracts then those cuts might be even bigger than already being planned. I suppose we can look forward to seeing th
43 QANTASpower : Bd1959 - Can I make a suggestion. Fly another airline mate.
44 Na : As with many airlines, service can be good or bad depending where, when and what you fly - on the same airline. Earlier this year I had several domest
45 Bd1959 : Hi QANTASPower, You know as well as I do that there are many reasons why people choose to fly an airline - sometimes it is out of our control, sometim
46 ElPelon : I flew Qantas last March, LAX-SYD-LAX I have to say that the service was excellent for me. The seats are comfortable, you have a personal TV in every
47 Miami1 : BD1959- I agree with most of your comments. But I would not brand it domestic services as poor. I think it is just a case of a few (more than a few) b
48 Bd1959 : Hi Miami1, I'm afraid so: I flew MEL-SYD on 12 Jul, they screened the same programme on the return flight on 13 Jul. I had flown MEL-SYD on 14 Jun ret
49 AJ : That's a shame BD1959. As a Qantas employee I won't blow sunshine, however I really do believe the service is on the improve. The IFE on domestic shor
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