StarG From Indonesia, joined Mar 2003, 197 posts, RR: 0 Reply 2, posted (10 years 4 months 3 weeks 10 hours ago) and read 4365 times:
Flew QF in J class on Sep. 11, 2001 SIN-HKG then back HKG-SIN-CGK a few days later. Flight attendants are very friendly and attentive, comparable to CX/SQ. Seat comfort is good, comparable to SQ/CX business class at that time. Food was slightly worse than SQ/CX, but still okay. Inflight entertainment (then) was a dissapointment though.
Ted747 From Australia, joined Jul 2003, 195 posts, RR: 2 Reply 3, posted (10 years 4 months 3 weeks 10 hours ago) and read 4378 times:
In my opinion it really depends on different circumstances. I have flown SIA in Y and both CX and QF in business class.
I have had good service on QF between SYD - LAX in J and vice versa but very ordinary service on QF HKG - SYD again in J - just depends on crew and also time of the day the flight is operating.
But some of the best service I have had was SYD - SIN - CDG all in economy with SIA. Ok the seat is not as comfy and not as spacious but the cabin staff were excellent. The night leg from SIN - CDG was on an Celstar with windown then aisle seat which was so much more comfy with my wife then the 747 config from SYD to SIN
QF now has PTV in most of there 747-4 aircraft which also helps pass the time.
Bd1959 From Australia, joined Oct 2002, 450 posts, RR: 2 Reply 4, posted (10 years 4 months 3 weeks 10 hours ago) and read 4354 times:
Have flown 6 sectors with them in the last month: 2x MEL-SYD return, 1x SYD-MNL return (funnily enough all various 767s).
Their Cabin Service is patchy - depends on the crew. They tend to mix crews internationally (the SYD-MNL legs had both Australian and Philippine based crew members) which can also lead to differing experiences.
Domestic: they tend to spend most of their time throwing around those horrible boxes.
UA777lover From United States of America, joined Jul 2003, 142 posts, RR: 0 Reply 6, posted (10 years 4 months 2 weeks 6 days 21 hours ago) and read 4271 times:
Have only flown Qantas once, and that was LAX-SYD-LAX and I was in economy. The flight to SYD was ok. They loaded us with alcohol so we'd sleep, and after the meal service, they turned out ALL the lights they could (including the seatbelt/no smoking signs) and hoped we would all go to sleep. The flight back was Ok. The food is nothing to write home about, but the wine selection is very good. Much better than United's domestic or International service.
DoorsToManual From , joined Dec 1969, posts, RR: Reply 8, posted (10 years 4 months 2 weeks 6 days 19 hours ago) and read 4225 times:
Their Cabin Service is patchy - depends on the crew
I think this defines my experiences with most airlines, but especially Qantas.
On the bright side, my most recent flight (SYD-BNE, 767 Int'l service - was going to HKG) was really good - I dunno, maybe the crew got a recent pay rise or something, but they were an absolute delight. If they were like this on every flight, I'd rank Qantas up there with BA (oooh, what a privilege )
I won't recount my other experiences though...
Na, you should be fine. Put it this way, as far as safety goes, you can't treat them too harshly...
Ryanair!!! From Australia, joined Mar 2002, 4706 posts, RR: 26 Reply 11, posted (10 years 4 months 2 weeks 6 days 11 hours ago) and read 4104 times:
While I have heard that they are improving, all my 6 flights with them were consistently bad. Then again, it was all before 2000. Therefore, in my opinion, they are not even worth comparing with SQ or MH. Then again, I have had bad service on SQ as well... so it depends on yur luck.
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Pilot727aa From United States of America, joined Jul 2003, 136 posts, RR: 0 Reply 12, posted (10 years 4 months 2 weeks 6 days 11 hours ago) and read 4079 times:
I flew Qantas last summer syd-bne-glt, glt-bne-cns, cns-syd, and I thought their service was comparable to the best American airliner service. On flights just an hour long or less they still gave you something to eat and drink. The crew was friendly and planes were nice. All of my observations are from an economy standpoint. Anyone agree?
QANTAS747 From Australia, joined Mar 2000, 210 posts, RR: 0 Reply 13, posted (10 years 4 months 2 weeks 6 days 8 hours ago) and read 4004 times:
Hmmm, I have flown QF on 6 sectors recently, CBR-ADL-PER and PER-SYD-CBR And CBR-SYD Return, from my expeiences the cabin crew have been very friendly,preofessional and do what they can for their passengers. I had the best flight of my life on the short SYD-CBR sector recently, where it was a little dash-8, with the one flight attendant. what amazed me about this guy, was that he greeted every single person on the plane by their names, Like Mr ..... and also, we got some good sandwiches and stuff, and we even got minties as well, and also the complimentary drinks. Personally on such a short sector like that, you don't need much, but the service was excellent and will make me want to fly QF again. Although I have only flown QF domestically and JAL Internationally, I would have to say the service standards were excellent on most flights (only one bad experience) but I regard that airline highly and from what I have heard from friends, they are equal with SQ and CX if not better.
Not to mention their safety record, One of a kind
Oh and as for Andy's comment- All I will say is, mate, you come from the UK, you haven't seen the sun for ages, wait till you come to a beautiful country like this, Oh and guess what...... we beat you in soccer, rugby, cricket, everything, just goes to prove Austrailia is better than you pommies.. if you think QANTAS is Quick and nasty typical aussie service, then your home airlines will be twice as worse......
Chrisrad From Australia, joined Dec 2000, 1017 posts, RR: 9 Reply 14, posted (10 years 4 months 2 weeks 6 days 6 hours ago) and read 3976 times:
Most people I know in Australia tend to aviod Qantas like the plague, domestically of course you are limited to 2 main airlines, but internationally I would certainly pick any Asian airline, because unfortunately service on them always seems on a higher degree than Qantas
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Miami1 From Australia, joined Feb 2001, 706 posts, RR: 0 Reply 15, posted (10 years 4 months 2 weeks 6 days 4 hours ago) and read 3931 times:
Why is everyone so harsh on Qantas? It is investing millions into it's product. And hey. It must being doing something right to make a record profit last year. How many other large airlines have done the same?
Qantas management seem very conservative in their approach to product and destinations which I think is to their detriment. I don't think they can spell the word INNOVATIVE. But it is a very cut throat business though. They threaten us constantly now with lower cost Australian Airlines and JetConnect operations. Hell they don't seem to care much for employee morale but even that seems to be changing.
Qantas still serves food/snacks on all sectors (Including a 17 minute Sydney-Newcastle flight on a 717!). Unlike many other full service conterparts throughout the world. And it isn't fair to say the boxes are vile. They aren't on many flights now (since April) and the snack sandwiches are slowly getting better (back in 2001 the sandwiches were brilliant!!!) and at snack times we serve cake etc. Just because it is presented in a box does not mean it is horrible!
Cabin crew may be inconsistent but over the last year many programs have been developed to combat this. Expect to notice a change for the better over the next year. It takes time to change a culture such as attitude. It will get better I am sure.
The FREE inflight entertainment on domestic is the best in the world (my opinion) and the PTV system on the 747-400 (ALL of them!) and now the 747-300 is just brilliant! Infact the PTV system just recently won "Best in the World".
Fair enough to say service prior to last year was less than desirable but with all these changes the standards have been raised. Do yourselves a favour and visted the recently updated 'Product Info' on the QF site. You may be surprised.
TNboy From Australia, joined Mar 2002, 1131 posts, RR: 20 Reply 17, posted (10 years 4 months 2 weeks 6 days 3 hours ago) and read 3882 times:
Qantas service in the past 18 months has improved dramatically. When Ansett folded, it went from around a 50% market share domestically to around 85% literally overnight, and had some real problems coping, but now it has got right on its game. And if "most people I know in Australia tend to avoid Qantas", they still get a 70% market share from people who obviously know better.
For competitive fares, you get a meal (meat and salad rolls or pasta etc) at meal times even on flights of one hour, and reasonable snacks at other times. On longer transcontinental flights there is generally a choice of meals including hot meals, plus full bar service; reasonable seat pitch and friendly service (and yes, individual crews can make a big difference). Internationally, they are relaxed and friendly. There isn't the deferential approach of some of the Asian airlines, but rather a casual "matey" apoproach, but very professional in my opinion. Food is good, wines and beer choice is great. Inflight entertainment consistently wins awards, and especially internationally, is excellent. Even in longhaul international economy, you now get neat mini amenity packs and nice snack packs for munching during overnight movies.
Downsides? Some crews are less helpful than others, and most flights are around 85% full. But they seem to be really serious about making you feel comfortable these days.
Cathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1 Reply 18, posted (10 years 4 months 2 weeks 6 days 3 hours ago) and read 3885 times:
The softwares are there (eg seat comfort, IFE, catering etc) but IMO the cabin crew still need a lot of polish (at least from my recent experiences from int'l F: SYD-HKG to domestic Y SYD-ADL, SYD-MEL, MEL-ADL).
Yeh, those glossed up PR articles and photos may look great but what matters the most will be the actual experience.
StefanDotDe From , joined Dec 1969, posts, RR: Reply 19, posted (10 years 4 months 2 weeks 6 days 3 hours ago) and read 3879 times:
I flew cx, sq and qf also. I never flew an airline that had that cool cabin-attendents. No doubt: real australians. They call you a "mate", are very very friendly. When i wanted to make a photo out of one of the windows, a flight-attendent asked me to hold on for a second, cleaned window for me, waited till i took the pic and offered a coke.
I never had any problems with QF, though lots of people say, QF -staff is arrogant. But that is what they say about LH, too.
So: very safe airline and very good crew.
You won't be disappointed, i am sure!
StefanDotDe From , joined Dec 1969, posts, RR: Reply 22, posted (10 years 4 months 2 weeks 6 days 3 hours ago) and read 3832 times:
That's right, CX, but QF is on a very very good way.
The only negative think i can say about QF is, that they don't make seat-reservation in advance in eco.
Planes are 100% ok, crew is ok, too.
Also CX is not bad, but sorry, the coolest (and very professional) flight-attendents are from QF!
Chrisrad From Australia, joined Dec 2000, 1017 posts, RR: 9 Reply 23, posted (10 years 4 months 2 weeks 6 days 3 hours ago) and read 3832 times:
And if "most people I know in Australia tend to avoid Qantas", they still get a 70% market share from people who obviously know better.
When you don't have much choice of what to fly other than Qantas or Virgin Blue, it's a bit hard to fly with other airlines....... in any case my comment was aimed at International travel.
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