Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Biman Reservation Hotline - A Joke!  
User currently offlineNdebele From Germany, joined Apr 2001, 2901 posts, RR: 22
Posted (11 years 5 months 1 day 6 hours ago) and read 2931 times:

For the last three days, I've been trying to book a flight on Biman Bangladesh. Their official international website didn't help me very much, their inofficial German website at least provided me with the telephone number of the reservation hotline at Frankfurt, Germany.

I called this hotline, told them about my planned route and travel dates. They were not able to tell me how much it would cost, but promised to call me back as soon as they'd know. Of course they never called me back, so I called them again several times, without success, nobody could tell me how much I would have to pay for my ticket - are they a reservation hotline or what?

But this afternoon, I got the best reply ever. I told the lady that I already call for the sixth time and I finally want to know how much I would have to pay. She said "Sorry, Sir, I don't know, but my name is ***, so the next time you call us and you get me on the phone, just hang up immediately, because I don't know anything about ticketing and reservation at all!"
Can you believe this?

I would really like to give Biman a try, I've heard many negative stories about Biman, but also many many positive stories. They were (nearly) always friendly on the phone, but come on, a reservation hotline that can't tell me the price for a ticket? How do they want to sell their tickets? Ridiculous!

21 replies: All unread, jump to last
 
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 1, posted (11 years 5 months 1 day 6 hours ago) and read 2864 times:

She said "Sorry, Sir, I don't know, but my name is ***, so the next time you call us and you get me on the phone, just hang up immediately, because I don't know anything about ticketing and reservation at all!"
Can you believe this?


Absolutely ridiculous! Have they ever heard to words "customer service" ? Why is the lady working on BG`s reservation hotline when she has no idea how to issue a ticket?

Patrick


User currently offlineStefandotde From , joined Dec 1969, posts, RR:
Reply 2, posted (11 years 5 months 1 day 5 hours ago) and read 2847 times:

"Have they ever heard to words "customer service" ? Why is the lady working on BG`s reservation hotline when she has no idea how to issue a ticket?

Patrick"


Yeah, sometimes passengers have very bad experiences with call-center-agents. I think the reason is, they are not informed, very bad quality. They get employed and get only little money.
So they needn't wonder.


User currently offlineNdebele From Germany, joined Apr 2001, 2901 posts, RR: 22
Reply 3, posted (11 years 5 months 1 day 4 hours ago) and read 2800 times:

Yeah, sometimes passengers have very bad experiences with call-center-agents. I think the reason is, they are not informed, very bad quality. They get employed and get only little money.

But that's stupid, I mean, after all I'm the one who wants to spend money in buying a ticket, but they won't sell me one. I think Biman could need my money, don't you think? That's not typical for airlines from poor countries, I remember when I worked for Ethopian Airlines' handling agent, whenever the Ethiopian Station Manager saw somebody who was willing to spend money, he would not send him away, even if it was only little money, like some Euros for a seat reservation (pre-assignment) or something. But maybe you're right and the simple reason is that the Station Manager probably gets more money than a call center agent. Sad for Biman, however I will keep on trying to buy a Biman ticket (man, I sound like living in a communist country...).


User currently offlineStefandotde From , joined Dec 1969, posts, RR:
Reply 4, posted (11 years 5 months 1 day 4 hours ago) and read 2781 times:

I admid, Ndebele, that's stupid. Station manager has another job than sales-agent and "is allowed" to earn more money.
The airline needs to check what the call-center-agents are doing. You know the # of unemployed in germany, Ndebele. So they could get people from the street - why don't they employ them and teach them how to use a phone and how to sell flight-tickets?
Airlines want to save money, one puts less olives into salad, the other one doesn't have enough employes.


User currently offlineVimanav From India, joined Jul 2003, 1524 posts, RR: 14
Reply 5, posted (11 years 5 months 1 day 4 hours ago) and read 2778 times:

I have flown Biman a number of times and the inflight service levels are ok even if the aircraft interiors are a bit shoddy. The J/cl on their DC10 (ex Canadian aircraft) are far more spacious that the J/cl on their own DC10s. Am due to fly with them DEL/DAC on Monday, 04AUG.. lets see what they have to dish out.

Would not be able to comment on their ground service as I have hardly dealt with them.

Vimanav



Sarfaroshi kii tamannaa ab hamaare dil mein hai, Dekhnaa hai zor kitnaa baazu-e-qaatil mein hai
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 6, posted (11 years 5 months 1 day 4 hours ago) and read 2755 times:

When I called Biman in the U.S. they asked where I was calling from and then gave me a number for a consolidator.
If you are willing to pay for 2 minues with the U.S. tell them you are calling from Germany perhaps they can give you German number?
-UN



What now?
User currently offlineCiro From Brazil, joined Aug 1999, 662 posts, RR: 6
Reply 7, posted (11 years 5 months 1 day 4 hours ago) and read 2716 times:

Dude, why flying such crap airline, full of bad looking people and old DC-10s, when you have Lufhtansa at home?


The fastest way to become a millionaire in the airline business is to start as a billionaire.
User currently offlineStefandotde From , joined Dec 1969, posts, RR:
Reply 8, posted (11 years 5 months 1 day 3 hours ago) and read 2689 times:

Ciro, there's just a very simple reason to fly "crap airlines" , it's $$$$$$ .
I also would fly cheaper airlines, but for me Biman is too cheap  Wink/being sarcastic


User currently offlineCapital146 From United Kingdom, joined Jun 2003, 2125 posts, RR: 43
Reply 9, posted (11 years 5 months 1 day 3 hours ago) and read 2673 times:

Consider that the call centre staff may be actually located in Bangladesh and earning an absolute pittance and you may start to understand why their staff are so ill-informed. There are a number of multinational companies based in the UK who have ditched their call centres in the UK for ones in Asia as their overheads are far lower. Don't think for a second that a German telephone number does not divert there for cost purposes.
I'm sure the telephone staff do everything they can to help but if they do not have the information to hand or are misinformed then we cannot hold them to blame.



Like a fine wine, one gets better with age.
User currently offlineNdebele From Germany, joined Apr 2001, 2901 posts, RR: 22
Reply 10, posted (11 years 5 months 1 day 3 hours ago) and read 2652 times:

The Biman call center is definitely located in Frankfurt, not only because of the German telephone number with dialing code 069 for Frankfurt, but they also told me that the reason why they couldn't tell me the fare yesterday (thursday) was because thursday is the day when Biman flies to FRA, and so they were all busy to handle the flight yesterday. I don't think that a call center agent in Bangladesh looks up the schedule, just to have an excusion for not calling back.

Dude, why flying such crap airline, full of bad looking people and old DC-10s, when you have Lufhtansa at home?
Ciro, there's just a very simple reason to fly "crap airlines" , it's $$$$$$.

I don't like to call Biman a "crap airline" without having flown Biman, nobody here except Vimanov has actually flown Biman, and just because their two or three call center agents at FRA are slow, I can't say that Biman is a crap airline. By the way, it's not about $$$$$$, I would have the money to fly Lufthansa, call me crazy but I want to fly Biman because of the DC-10. And because of the feeling to be the best-looking guy in the whole aircraft Big grin


User currently offlineVimanav From India, joined Jul 2003, 1524 posts, RR: 14
Reply 11, posted (11 years 5 months 1 day 2 hours ago) and read 2627 times:

It is very unlikely that Biman would have a call centre in FRA. Judging from the representation trends of South Asian carriers, it is more likely to have a small city office and with a few staff rather than a full fledged call centre which is more likely for large carriers with significant traffic. It could also be that Biman has a GSA representation in FRA and the staff who took the call were from the GSA and not directly Biman.

Shall check this out and keep you posted.

Vimanav



Sarfaroshi kii tamannaa ab hamaare dil mein hai, Dekhnaa hai zor kitnaa baazu-e-qaatil mein hai
User currently offlineFanofjets From United States of America, joined Apr 2000, 2006 posts, RR: 3
Reply 12, posted (11 years 5 months 1 day 1 hour ago) and read 2574 times:

Dude, why flying such crap airline, full of bad looking people...

Let's do away with the negative stereotypes, please. Are all Bangladeshis ugly. I very much doubt it!



The aeroplane has unveiled for us the true face of the earth. -Antoine de Saint-Exupery
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 13, posted (11 years 5 months 1 day 1 hour ago) and read 2571 times:

Dude, why flying such crap airline, full of bad looking people and old DC-10s, when you have Lufhtansa at home?

Maybe because Lufthansa is a crappy airline, full of arrogant crews and planes which offer the same comfort like old DC-10`s.

Patrick


User currently offlineJcs17 From United States of America, joined Jun 2001, 8065 posts, RR: 39
Reply 14, posted (11 years 5 months 1 day ago) and read 2547 times:

Maybe because Lufthansa is a crappy airline, full of arrogant crews and planes which offer the same comfort like old DC-10`s.

I'll agree with that! And the same IFE, as well.



America's chickens are coming home to rooooost!
User currently offlineFly727 From Mexico, joined Jul 2003, 1789 posts, RR: 19
Reply 15, posted (11 years 5 months 1 day ago) and read 2527 times:

Patrick: that was a direct, straight, precise and assertive hit. Clever reply of yours (#13). LOL Jcs17 !!

Can anyone post the picture of the boxer knock out?

:D

RM



There are no stupid questions... just stupid people!
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 16, posted (11 years 5 months 21 hours ago) and read 2476 times:

Jcs17 and Fly727,

thanks for your replies (even if I don`t start this topic). In my opinion is Lufthansa the worst airline ever so I prefer to fly with any other airline but not with my domiciled, even if it is Biman Bangladesh or any other airline in this world. The only advantage when you fly with LH (only as a German resident and only within Europe) is the fare and the miles you can earn despite of the cheap fare. They are offering favorable fares (+ miles) but that is a smart step because LH has more and more competitors from the low-fare airlines which are (hopefully) growing here in Germany.

I flew (and I still fly) often with LH but mostly I made very bad experience with them (rude staff, very cramped seating, no customer service, etc). The only advantage for them is that they have a quasi monopoly here in Germany, for example: there is no other airline which is connecting other German airports with Fankfurt, only LH and EW (which is the same). It is a shame, I still can not believe that it is allowed here!

If you have the choice between Lufthansa and any other airline, you should always decide for the other airline (no matter which it is) and you are taking the right decision!

I am really ashamed that Germany has not a quality carrier like all other countries in the world have. The USA and the UK have at least two very good airlines but unfortunately it is not possible here  Sad.

Patrick


User currently offlineShilla From Germany, joined May 2002, 191 posts, RR: 3
Reply 17, posted (11 years 4 months 4 weeks 1 day 10 hours ago) and read 2321 times:

Don´t try to book a flight via the call center....it´s a waste of time.
There are enough resellers on the net with better fares and service.

Shilla


User currently offlineSwissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 32
Reply 18, posted (11 years 4 months 4 weeks 12 hours ago) and read 2210 times:

I wonder how this resellers (brokers) deal with Biman's Office in Germany ...


Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently offlineVermeer From United States of America, joined May 2000, 447 posts, RR: 4
Reply 19, posted (11 years 4 months 4 weeks 9 hours ago) and read 2145 times:

sabena332,

I respect your point of view on LH and I understand it is quite a common remark, especially among Germans.
I believe it also happens because the "state" carrier tends to be quite arrogant on its home turf.
I could say the same about AZ in Italy and how I try to avoid them as the plague.
Interestingly I am a devoted LH flyer and I love them. I do agree that when I am in FRA they tend to be quite more arrogant, careless and strict than elesewhere.
Being based in the US ( and travelling often), the ground personnel is very warm, nice and extremely friendly. I have built one many friendship relationships with my lounge ladies and gate agents, as much as sharing tips on cool restaurants and asking about families and relatives ( not to mention the fact that they gave me"to try" a new star alliance overnight kit offered to stranded passengers who lost their luggage).
So, to each its own!

best greetings


User currently offlineVimanav From India, joined Jul 2003, 1524 posts, RR: 14
Reply 20, posted (11 years 4 months 3 weeks 2 days 3 hours ago) and read 2025 times:

Just flew DEL/DAC/DEL with BG J/cl.

BG098/DEL DAC
AA. Aircraft A310-300, S2-ADE.
BB. Interior: rather shabby - upholstery was similar to what IC had 25 years ago.
CC. Though a menu card was handed out only rice and mutton curry was available (apart from the veg choice).
DD. Delayed by half an hour to pick up a VIP pax from DEL.

BG097/DAC DEL
AA. Aircraft A310-300, S2-ADF
BB. Meals excellent - choice of prawn or chicken dish besides vegetarian.
CC. Arrived in DEL half hour before schedule time of arrival BUT made up for the early arrival as the aircraft parked with its nose too far ahead for the aerobridge to reach it. As a result had to be pushed back to position before pax could deplane (20 minutes lost)

Cabin crew were nice matronly aunties with some matching uncles - very very reminiscent of IC and AI cabin crew. Interestingly, two seats in J/cl are blocked for engineers who come in from DAC each time to clear the aircraft in DEL and then fly back.

Rgds//Vimanav



Sarfaroshi kii tamannaa ab hamaare dil mein hai, Dekhnaa hai zor kitnaa baazu-e-qaatil mein hai
User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 21, posted (11 years 4 months 3 weeks 2 days 3 hours ago) and read 2022 times:

I don't know whether you live close to FRA, but perhaps you could just try walking up to their ticketing office at the airport?

How about trying the internet?

I admire your commitment to Biman! Indeed, flying on carriers with certain reputations can be good fun....I've flown Pakistan airways internally (737, Islamabad - Peshawar) and found the service to very good!! Friendly crew, nice food and we were right on time!

I do hope you manage to get your flight...it would make for an interesting trip report.

Regarding Lufthansa service...I have flown them once from FRA to EZE....although they were certainly not a "disaster", I think I place them in the functional category...that is, they are very good at carrying out the basic function of flying A - B safely and punctually. However, as mentioned, the service (depending on the crew) can suffer quite dramatically. For me, they are in the same league as Swiss. At least their crew don't specialise in blatant rudeness, as with some large, Milan-based carrier....

rgds


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Boeing C-17 With Qatar Livery, Joke Or Serious? posted Tue Jul 28 2009 04:27:46 by EVAAIRBR076
Casa Australia - A Safety Joke posted Mon Jun 8 2009 06:09:06 by Jetfuel
Is Bmi's Computer System A Deliberate Joke? posted Sun May 24 2009 07:38:10 by Glom
Biman And The B777 posted Sun May 17 2009 16:16:18 by Dirkou
Biman Bangladesh To Lease 4x B777s From SQ, CX posted Mon Apr 27 2009 06:07:28 by SInGAPORE_AIR
Confirmed Reservation Cancellation posted Thu Apr 16 2009 17:41:52 by Levg79
24 - What A Joke With ATC / Plane Situation posted Sun Jan 11 2009 19:52:30 by SuseJ772
Priority Bagage "a Joke" In Some Airports posted Wed Jan 7 2009 11:49:28 by Farzan
Future Airline Pilot Shortage A Joke? posted Tue Dec 16 2008 21:51:39 by KochamLOT
Tyler Perry Studio/DL Reservation Center posted Mon Oct 6 2008 17:09:58 by NetJetAndy