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Accomodating Cancelled Passengers On Widebodies?  
User currently offlineSsides From United States of America, joined Feb 2001, 4059 posts, RR: 20
Posted (11 years 8 months 1 week 5 days 8 hours ago) and read 2079 times:

The thread discussing the diverted IAH-bound BA 777 and LH 340 got me to thinking: When airlines must cancel these extremely large, long-distance flights (many with 300+pax), how do they generally accomodate passengers? Is there enough excess capacity in the system to re-route everyone? For example, with only three daily DFW-LGW flights total, I know that if AA cancels one of its flights, it won't be able to send those people on the later AA departure or the BA departure.

"Lose" is not spelled with two o's!!!!
11 replies: All unread, jump to last
User currently offlineN951U From , joined Dec 1969, posts, RR:
Reply 1, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 2036 times:

Rerouting through another city is the most likely.
However, I know that American will often dispatch extra sections to accommodate excess passengers (usually from cancelled flights). There's usually one a day in the system.

User currently offlinePlanemannyc From United States of America, joined Aug 2003, 1012 posts, RR: 7
Reply 2, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 2032 times:
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I guess when it comes to cancelled flights, all airlines try to forget their differences and help out. I was flying from JFK to LHR on United two years ago, when the UA flight was cancelled because of inclement weather in the Mid-west (hence, their scheduled 777 was not able to make it to JFK for onward service to LHR that evening). UA tried putting on as many passengers as possible on BA flights. Now, BA and UA are airlines belonging to alliances that are locked in battle with each other. It is nice to know they put their differences aside and took care of the customers first. My guess is the industry allows this type of co-operation, otherwise, bringing heavies in for cancelled flights would be costly for all parties.

User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 3, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 2028 times:

Flight cancellations are rare, and airlines do everything possible not to cancel a flight, especially a long-haul departure that is fully booked. Cancellations cost lots of money and lots of time and energy for ground staff and always result in unhappy passengers.

But when a cancellation does occur, airlines use all of their resources to get the passengers to their ultimate destination....as you mentioned, some passengers will travel on other flights to the destination departing on the day of the cancellation, and all airlines will be used. To use your DFW-LGW example, American will use their flights, BA flights, send some passengers to London via ORD, JFK, BOS, MIA, RDU and wherever else there are seats available in the system, and then do the same using other carriers (the airlines do work together in such situations)....premium fare customers and elite frequent flyers will get the best options. After all of the alternatives are exhausted, as a last resort, passengers will be offered seats on flights departing the following day and the airline will ususally pick up the costs of meals and a hotel room.

User currently offlineBoeing 747-311 From United States of America, joined Mar 2001, 795 posts, RR: 0
Reply 4, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 2010 times:

what happens to the people who spend thousand and thousands of dollars on first class seats? what happens to these people? do they get reimbursed!

Come fly with US
User currently offlineL.1011 From United States of America, joined Aug 2001, 2209 posts, RR: 9
Reply 5, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 1993 times:

If UA cancelles a 744 HKG-LAX and reroutes pax on NW and CX, who gets the fare?

User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 6, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 1971 times:

RE: Premium class passengers; if you are holding a business class ticket on one airline (non-restricted), you will get a business class ticket on the airline that you are re-routed on. Example, a year or so ago, I was scheduled to fly SYD-FRA on QF and on to BRU with LH, the QF flight was going to be delayed 7+ hours and no further connection to BRU was available.....I was rerouted on BA SYD-LHR/LHR-BRU....I was flying Qantas in Business thus I flew BA in Business (Club) instead.

RE; When passegers are rerouted on another carrier, the fare paid by the passenger is divided up among the airlines and sometimes it actually costs the cancelling airline money. Another example, I was flying UA MIA-IAD-BRU and due to a delay in MIA, missed the connecting flight to BRU, I was rebooked on a UA flight to CDG with a connection in CDG on to BRU with Sabena....I learned that UA paid SN over $300 for the short segment from CDG to BRU, when I paid about $400 plus tax for my entire ticket roundtrip BRU-MIA.

Cancellations are expensive, that is why airlines really try to avoid them.

User currently offlineJmc1975 From Israel, joined Sep 2000, 3322 posts, RR: 15
Reply 7, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 1942 times:

If UA cancelles a 744 HKG-LAX and reroutes pax on NW and CX, who gets the fare?

NW and CX won't fly the pax for free on goodwill just because UA cancelled a flight. The accomodating airlines would get the fare in two possible ways:

1. UA would endorse the tickets to the accommodating airlines and they (i.e. CX and NW) would accept the tickets at face value.

2. The accomodating airline would charge UA the highest possible walk-up fare for each passenger.

It all depends on the airline which method is used. The airline that cancels the flight would weigh the pros and cons and cost effectiveness before making a final accommodation decision.

User currently offlineSsides From United States of America, joined Feb 2001, 4059 posts, RR: 20
Reply 8, posted (11 years 8 months 1 week 5 days 7 hours ago) and read 1916 times:

And FYI --

Very, very few people have paid the full first-class fare on a long international flight. Most of these people have upgraded with miles or credits to sit up front.

"Lose" is not spelled with two o's!!!!
User currently offlineStyles From United States of America, joined Jul 2003, 89 posts, RR: 0
Reply 9, posted (11 years 8 months 1 week 5 days 6 hours ago) and read 1905 times:

Flight Interruption Manifests (FIMs) can be issued by delivering carrier according to standard IATA policies and the accepting carrier is bound to carry the passenger according to pre determined payment percentages according to the route and class of service flown.

With a plurality of tickets issued today being restricted and not endorseable, at times it may actually be less expensive for an airline to accommodate disrupted passengers in hotel and transport them on their next departure to long haul destinations.

User currently offlineCmckeithen From United States of America, joined Jul 2003, 617 posts, RR: 1
Reply 10, posted (11 years 8 months 1 week 5 days 5 hours ago) and read 1828 times:

Well said Dutchjet. I had troubles leaving out of MSY last month. Plane problems . Delayed 4hrs missed my connection to YVR but made it to Vancouver at 7:30pm. Supposed to be in that day at 12:30pm.

But I got thier in style. First class the rest of my trip.

User currently offlineSpeedbirdyvr From Canada, joined Mar 2003, 168 posts, RR: 2
Reply 11, posted (11 years 8 months 1 week 5 days 4 hours ago) and read 1786 times:

It also depends on the time of day of the flight. Sometimes, if it is the last flight out and there are no other options, they will have to send you home and re-accommodate you on the first flight or your original flight out the next day. Case in point - I flew YVR-LHR on BA last year, and the flight leaves at 8:35PM - too late to be rebooked on AC flights in case it gets cancelled at the last minute. The captain of my flight suffered a heart attack on the morning of departure, and pax were only informed when we were checking in. BA needed a replacement captain flown in, so the flight would have to leave the next day. Premium pax and pax they were able to get a hold of early in the day were rebooked on AC, but since it is the winter season and AC did not have mutliple flights from YVR-LHR, not everybody was accommodated. Most pax also elected to take the flight the next day instead of flying to SEA/SFO on AS to catch BA services to LHR, as they would have to clear US Customs and Immigration. As I approached the counter, the agent's first question was, "Do you live in Vancouver?" Of course I said no because this means that if I do, I do not get a free hotel room. I've always learned to say no if they ask if I live in the city, and all the time I've managed to score a free room. Same thing happened to me on JL, CX & SQ last winter when fog wreaked havoc on flights ex-YVR early December.

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