JETSTAR From United States of America, joined May 2003, 1650 posts, RR: 10
Reply 1, posted (11 years 2 months 5 days 15 hours ago) and read 2327 times:
If this is true, at least AA is listening to customer complaints about their "use it or lose it" ticket policy.
All that did was chase customers to the LCC's who don't penalize their customers every chance they get like the majors do.
I know of a family who lost their fares because of an illness and had to cancel their trip 3 days before departure and was unable to reschedule before their departure date. They wrote the CEO of AA that they never will fly AA again and now only fly LCC's for their trips. AA kept their fares but lost all their future business.
Multiply this by the millions of customers the major airlines have lost because of their penalties and you can see how this is one of the reasons that the majors are in or near bankruptcy and the LCC's are making money.
WNfan From United States of America, joined Jul 2003, 203 posts, RR: 0
Reply 5, posted (11 years 2 months 5 days 14 hours ago) and read 2268 times:
For those who don't know, Southwest Airlines does not assess any change fee for canceling a reservation or not showing up. The fare is stored as a credit for one year from the time of booking, and future bookings can be performed online by referencing the record locator associated with the credit.
They even have a "Change Itinerary" button on their reservations web page now.
Tango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 6, posted (11 years 2 months 5 days 12 hours ago) and read 2232 times:
Sounds like a fair "two-way street" to me. Passengers need not make new plans and pay to have ticket re-issued before scheduled departure date; nevertheless (according the article linked in the starter thread) passengers will be required to notify AA that they are cancelling before the first flight for which they are ticketed. Fair to the customer because they don't lose it if they don't use it, fair to AA because they will have an opportunity to resell the seat cancelled.