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US Lost Baggage Procedures - Is This Normal?  
User currently offlineNtspelich From United States of America, joined Aug 2003, 764 posts, RR: 0
Posted (11 years 3 months 6 days 5 hours ago) and read 3641 times:

My friend just got back from Aruba for his honeymoon. On the way there, his baggage was lost somewhere in PHL. Upon getting to Aruba and finding out he was bagless, US said that he'd receive $50 USD as compensation when he returned to the airport for his return flight. It seems to me rather illogical that they only compensate you after your trip once you had to spend money to repurchase clothing, personal items, etc.

From my experiences, both times that my baggage was lost (NW and UA) I was given the "compensation" upon arrival.

Has anyone experienced the first scenario, or was he just getting worked over by someone shifty at the airport in Aruba?

NS



United 717 heavy, you're facing the wrong way. Any chance you can powerback to get off of my deice pad?
15 replies: All unread, jump to last
 
User currently offlineWNfan From United States of America, joined Jul 2003, 203 posts, RR: 0
Reply 1, posted (11 years 3 months 6 days 4 hours ago) and read 3598 times:

Were they lost, or delivered late? If they're lost completely and never found, these days I believe the compansation is $2500 per bag.

As for compensation upon landing if the bags aren't around, I'm not sure what passengers are entitled to. Any airline professionals care to elaborate?


User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 2, posted (11 years 3 months 6 days 4 hours ago) and read 3585 times:

Were they lost, or delivered late? If they're lost completely and never found, these days I believe the compansation is $2500 per bag.
****************

and then you woke up, there is no chance they give you $2500 dollars per bag...no chance

Jer


User currently offline744rules From Belgium, joined Mar 2002, 407 posts, RR: 0
Reply 3, posted (11 years 3 months 6 days 4 hours ago) and read 3580 times:

If you get this kind of compensation, who cares about his bag. Just check in a bag with old/useless stuff and don't collect it.

I don't know the exact amount, but normally it's a fixed price/kg, that's why you should never put valubale stuff in your bag (cameras, jewels, money, ...)


User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 4, posted (11 years 3 months 6 days 4 hours ago) and read 3567 times:

US also lost my bag in PHL and I was stranded for 1 1/2 days (out of 2 days!!) in RDG with no bag. From what I understand, PHL seems to be a baggage "black hole".

They offered me the same compensation deal....seemed weird to me at the time. It was so much of a hassle that I didn't even bother getting the compensation--frankly it wasn't worth the time.



I got my head checked--by a jumbo jet
User currently offlineCitationJet From United States of America, joined Mar 2003, 2457 posts, RR: 3
Reply 5, posted (11 years 3 months 6 days 3 hours ago) and read 3539 times:

The reimbursement for lost luggage for international flights is $9.75 per kilogram.
The maximum reimbursement for lost luggage on domestic flights is $1,250 per ticketed passenger (not per piece of luggage).

[Edited 2003-08-22 21:38:24]


Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineStandby87 From Switzerland, joined Jul 2001, 536 posts, RR: 3
Reply 6, posted (11 years 3 months 6 days 2 hours ago) and read 3513 times:

It's no consolation, but did you know British Airways has never lost a passenger bag.  Big grin

But thousands every year are "temporarily short-shipped", of those it's a tiny few that are "permanently short-shipped".

It's horrible when it happens, it really is the worst feeling in the world at the time looking at this empty carousel slowly going round, the only thing on it a cardboard box held together with string belonging to some (other) poor unfortunate who's probably been detained by Immigration...

Hope your friend gets their bag back, like I said sarcastically, it's very few that are "permanently short-shipped"

Good luck


User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 7, posted (11 years 3 months 6 days 2 hours ago) and read 3504 times:

It's horrible when it happens, it really is the worst feeling in the world at the time looking at this empty carousel slowly going round, the only thing on it a cardboard box held together with string belonging to some (other) poor unfortunate who's probably been detained by Immigration...

LOL Standby87, you pegged it right on the nose  Big thumbs up



I got my head checked--by a jumbo jet
User currently offlineWNfan From United States of America, joined Jul 2003, 203 posts, RR: 0
Reply 8, posted (11 years 3 months 6 days 2 hours ago) and read 3481 times:

The compensation level is indeed $2500, but that is per passenger; I was mistaken earlier. See http://dms.dot.gov/search/document.cfm?documentid=68926&docketid=1340. This applies to US domestic flights.

When my wife and I travel with two bags, we usually each check one. Now I know that's the best way to do it.

And just not collecting your bag won't work, because if you claim it's lost, they'll have it and just produce it.

For international flights, I found this at http://www.dot.gov/affairs/1999/dot21399.htm:

The rule does not apply to baggage compensation on international flights, which is regulated by international agreement. The minimum compensation limit is based on the weight of the baggage, with payment set at approximately $9.07 cents per pound.

This doesn't seem right at all to me. A fifty-pound bag is only worth $45? Maybe this is why Ntspelich's friend was offered only $50.

Anyone with further insight?


User currently offlineOkie From United States of America, joined Jul 2003, 3144 posts, RR: 3
Reply 9, posted (11 years 3 months 6 days 2 hours ago) and read 3476 times:

I read an story in a magazine a few years back, before bar code luggage tags, called the Bombay Treatment. It basically implied that a passenger who was being a little irate at the ticket counter got his baggage routed a little differently than normal. If you made the ultimate offence you got the Bombary Treatment which meant your bag was routed through the longest route on their airline ie Bombay. Since I read that story I have always been really nice to the ticket agent when checking baggage.
I had a bag destroyed at DIA once, even crushed the aerosol cans. I got the UA guarantee, $75 and I got to keep all the pieces.


User currently offlineDl1011 From United States of America, joined May 1999, 386 posts, RR: 2
Reply 10, posted (11 years 3 months 6 days 1 hour ago) and read 3444 times:

Back when I worked for a low cost carrier, a couple came
in complaining about 2 missing bags. They were returning from Las Vegas, were VERY well dressed and were showing lots of jewelry. Seems that when they checked the bags with the skycap, they fanned a stack of big bills under the guy's nose and then told him that they didn't have anything smaller and stiffed him out of a tip! The bags turned up a couple of days later in some small town out in the Midwest! I now make sure I have tip money for the skycaps!!!


User currently onlineEA CO AS From United States of America, joined Nov 2001, 13701 posts, RR: 61
Reply 11, posted (11 years 3 months 6 days 1 hour ago) and read 3419 times:
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The rule does not apply to baggage compensation on international flights, which is regulated by international agreement. The minimum compensation limit is based on the weight of the baggage, with payment set at approximately $9.07 cents per pound.

This doesn't seem right at all to me. A fifty-pound bag is only worth $45? Maybe this is why Ntspelich's friend was offered only $50.


The figure of $9.07 per pound for international flights comes from the Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929 (commonly referred to as the "Warsaw Convention.")

Air carriers are obligated to provide that amount of compensation for passengers on all international flights should their bag be destroyed or lost.

The figure was considered a decent amount for that era...but in today's day and age, it's a pittance. Nevertheless, air carriers are not obligated to provide anything above that amount.




"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineWNfan From United States of America, joined Jul 2003, 203 posts, RR: 0
Reply 12, posted (11 years 3 months 6 days 1 hour ago) and read 3397 times:

Sounds like the US should join with the international community and update the Warsaw Convention so lost baggage is compensated at a reasonable rate.

Oh wait, I just said "US should join with the international community". Sorry, what was I thinking.


User currently offlineHa763 From United States of America, joined Jan 2003, 3666 posts, RR: 5
Reply 13, posted (11 years 3 months 5 days 19 hours ago) and read 3330 times:
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The $50 offered to your friend is just a customer service tool. It is being given to say sorry for not knowing where your bags are.

If the bag is just delayed, then he can file a claim to be reimbursed for the things he had to buy. However, there might be a maximum amount he can claim. If I remember correctly, the airline I used to work for would only reimburse a maximum of $25 a day for 5 days and you had to provide all receipts and forms of payment. If the bag is lost, usually means not found after 5 days, he will have to file a claim with the airline and usually provide a detailed listing of what was in the lost bag, including value. The claims office will most likely factor in a standared depreciation from the total that you claim. The airline may also deduct any compensation given to you from what they pay you from your claim.

$2500 is the maximum amount a pax can claim for lost/damaged bags on domestic flights. Pax can also buy additional coverage, usually up to twice the maximum amount, $5000. International flights pay $9.07/lb with a maximum of $640 for checked bags and $400 for unchecked bags.


User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 14, posted (11 years 3 months 5 days 19 hours ago) and read 3308 times:


I normally don't authorize any compensation within the first 24-hours. If the bag is missing for more than 24-hours, then I have no problem authorizing a reasonable amount for reasonable items. Not a pair of jeans from Express for $98.00. I had a man my age, early 20's, give me receipts for Express (for Men), A&F, and some department stores. I mean, yes, I shop at those stores, but if I was out of town, I'm heading to Target and get what I can for that money!

So was the bag lost and never returned? Or was it Delayed baggage?
If it was lost, which the airline wouldn't know until x-many days has passed, then the passenger would be entitled to whatever compensation rules apply.


User currently offlineNtspelich From United States of America, joined Aug 2003, 764 posts, RR: 0
Reply 15, posted (11 years 3 months 5 days 19 hours ago) and read 3304 times:

Thanks for all the input.

After 2 1/2 days (out of a 5 day vacation) his bag arrived, after he had to go and buy a new suit in order to go to dinner or something like that, plus other items.

NS




United 717 heavy, you're facing the wrong way. Any chance you can powerback to get off of my deice pad?
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