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How Is The Services From NWA?  
User currently offlineWang767 From United States of America, joined Jul 2000, 56 posts, RR: 0
Posted (12 years 8 months 4 days ago) and read 3472 times:

A few friends complained about both ground and inflight service of NWA (especially PVG-NRT-MSP). Just want to know what you think about NWA?


UA 858 Heavy from PVG
27 replies: All unread, showing first 25:
User currently offlineDelta-flyer From United States of America, joined Jul 2001, 2682 posts, RR: 6
Reply 1, posted (12 years 8 months 3 days 23 hours ago) and read 3417 times:

I have flown several times DTW-NRT-PVG, PEK and TPE and the service was variable. They have their oldest F/A's on these routes who tend to fade out toward the end of the transpacific segment. I have flown in business class on a couple of them, and that was excellent, although the seats are not as nice as on Delta BusinessElite.

As they say, "Ya pays yer money and ya takes yer chances."

Pete  Smile

"In God we trust, everyone else bring data"
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 2, posted (12 years 8 months 3 days 23 hours ago) and read 3392 times:

i am a southerner.

northwest is run and staffed by northern folks. their whole approach to business is a little different. very strick, cold and stiff-upper-lip businesslike.

it always struck me funny to be asked if i wanted a "beverage" instead of "something to drink". i've been on numerous flights that have been short staffed.

i think the past couple years they have tried to be a little less stiff. i commute via nw frequently.

i think that as long as you don't have any issues (ID, $$, wx, etc...) when you check in, you will probably receive excellent service. they're a good outfit.

Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineIndustrialPate From , joined Dec 1969, posts, RR:
Reply 3, posted (12 years 8 months 3 days 22 hours ago) and read 3352 times:

I’ve flown NW ever since I can remember (literally – currently Platinum + worthless MM status), and I’ve had very few complaints with their overall services. NW may not be a leader in premium services, but it’s not like the company pretends they’re there (unlike AA and UA). Sure NW had a sluggish “Northworst” period during the mid-to-late 1990s, but those days are behind them … nothing but an excellent value (including the FF program) for your money.

a.net isn't exactly the best resource for subjective opinions. Almost all responses to this topic (which comes up frequently) are from teenagers who've flown very little (and possibly never NW) and just repeat what they're told:
"NW is the worst airline ever! I flew on their A330 last week from MHT-LHR... old, dumpy plane & old, crabby FA!
- John Doe, a.k.a. United747Rulz - a Star Alliace Member
If it ain’t Boeing, I ain’t goin’!

[Edited 2003-09-07 06:31:52]

User currently offlineJMChladek From United States of America, joined Aug 2003, 331 posts, RR: 0
Reply 4, posted (12 years 8 months 3 days 22 hours ago) and read 3352 times:

Well, Domestically they give good service. At least they did on my flights in May of last year. The return leg from MSP to OMA was a bit on the crazy side as a storm front had pretty well backed up everything on the ramp. So much so that the crew was late to the aircraft. Rules say that a ground crew can't go out onto the ramp during a severe lightning storm because of a possible lightning strike, and this goes for luggage handling, guiding aircraft, fuelling, etc. Therefore even there were a lot of aircraft down, many couldn't be offloaded, so passengers and crew members were stuck in their airplanes as a result, waiting for the lightning to ease up. One flight attendant didn't arrive since her plane was late as well due to the backlog that the storms caused, so we were short a flight attendant.

Well, there was another FA who was heading home after working an international flight as a passenger on our aircraft and she called her supervisors to get permission to exceed her work hours in order to work our aircraft so she could get home. They let her and she did. The other two FAs on the flight treated her and us very well and she performed very professionally, even if she was a little rusty on some of the procedures with an A320 and probably also pretty tired by then.

So I'll fly with NWA again and almost booked them for a trip to the UK this fall. Only problem is NWA only goes to LGW, not LHR like I need to for this particular trip.

User currently offlineWorldperks From , joined Dec 1969, posts, RR:
Reply 5, posted (12 years 8 months 3 days 22 hours ago) and read 3347 times:

Like Jetdeltamsy, I fly Northwest a lot. I started because as a multi-cultural minority, I seemed to receive better treatment on Northwest than other airlines.

Other airlines may have better food, nicer seat covers, or newer aircraft. And god knows those old Republic-era DC9s are a real treat. But at the end of the day, it is Northwest who gets me there on-time, or explains to me straightforward why not, or gives me no B*S* compensation if they fail to do so.

And few other airlines will get you there on time during a snowstorm.  Wow!

User currently offlineContinental From United States of America, joined Jun 2000, 5557 posts, RR: 15
Reply 6, posted (12 years 8 months 3 days 22 hours ago) and read 3339 times:

I've only flown Northwest domestically. The service is average, the f/as are nice, and the interiors are like most other US carriers. They offer the food for purchase on some flights. I also like the fact I can fly all over the US nonstop, because NWA is a hub at my airport MSP!


User currently offlineNwcoflyer From United States of America, joined Jun 2003, 707 posts, RR: 13
Reply 7, posted (12 years 8 months 3 days 22 hours ago) and read 3320 times:

NW has always provided me with what they market themselves as: Safe, reliable, and clean transportation that will get you to your destination on-time with your bags.

They offer a great frequent flier program, good food on flights from the west coast to their hubs, and good technology for checking in. They are the only airline to have e-ticket machines at every US station (I believe).

I have also been in precarious situations where a few individuals at NW stepped beyond where they needed to go to help me out.

The above stated is simple, but one thing is for sure, I am a NW flyer for life.

BTW, I have flown all of the majors, and many other domestic US carriers as well as a few international carriers, and NW is the only airline that I have noted of offering a consistent product.

The New American is arriving.
User currently offlineIndustrialPate From , joined Dec 1969, posts, RR:
Reply 8, posted (12 years 8 months 3 days 20 hours ago) and read 3282 times:

A positive news story on NW!

User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Reply 9, posted (12 years 8 months 3 days 20 hours ago) and read 3279 times:

Northwest has always treated me well.

I have come to expect the things that they pride themselves on "ontime, reliable, clean service with your luggage."

On my recent international trip in C class I flew with both a DTW crew on the DTW-NRT and a MSP crew on the NRT-MSP and the service was remarkable. I equally enjoy the ground crews and flight crews on shorter domestic flights. I can remember several occassions- especially on the ground crew side- where gate agents have gone way above and beyond for me and left me thinking - "wow! would UA have ever even thought about helping me out that much??"

Northwest has come a long way in the past few years. If you get a chance read the USA Today article about how DTW handled the power outage, it serves as a great contrast between the Northwest of Jan '99 and the Northwest of today!

The WorldGateway in DTW is simply the best hub, sure its a mile long, but I have made connections in under 5mins from one end to the other.

The A330 features all the latest bells and whistles for Business Class and the Main Cabin.

They were the first "major" to offer Internet checkin- and look how the others have all followed this great- time saving idea. They now have eticket machines all over the country. The website is superb too!

There are so many great things to say about NW- they are good value for money and things are only getting better (like the new seats that will be installed into Business Class on the 747-400!)


User currently offlineDionysus From Thailand, joined Aug 2003, 67 posts, RR: 0
Reply 10, posted (12 years 8 months 3 days 16 hours ago) and read 3240 times:

I have flown on BKK-NRT-DTW/ORD-BOS and BKK-NRT-MSP/DTW-MSN for almost 20 times and also many trips within the US.

NW is great in term of efficiency however their service is substandard when compare to Asian or Europeans carriers. NW can make you have this "they pay you to fly with them" feeling. Their international economy (coach) class is so bad (rude FAs and dog food) while their WBC is nothing compare to SQ or other Asian carriers.

When compare to US carriers, NW is comparable, all the US airlines are the same. For some of you might feel that NW is remarkable, let me say that next time try to fly on CX, SQ, JL, ANA, or TG and you will notice that the level of service standard for all US carriers is certainly lower than the rest of the world.

User currently offlineSushka From United States of America, joined Nov 1999, 4784 posts, RR: 14
Reply 11, posted (12 years 8 months 3 days 14 hours ago) and read 3203 times:

I have always had wonderful flights on NWA. I flew them internationally once and domestically 20+ times. The F/As are nice, pilots very very friendly ground people have great service. This airline makes me feel like family.

Pershoyu Spravoyu Litaki!
User currently onlineCapt.Fantastic From United States of America, joined Aug 1999, 846 posts, RR: 0
Reply 12, posted (12 years 8 months 3 days 13 hours ago) and read 3184 times:

There were allot of rumors running rampant on 9/11/01 Don't take any of them too seriously. Things were crazy that day, to say the least. If there was another aircraft to be hijacked, believe me, the FBI would have found out about it that afternoon, after traffic was halted - and surely it would be based on FACT, not conjecture or rumors.

The presumed "Fifth Plane" would be another part of the tragic 9/11 story - No credible facts abound to support that theory.

People were being taken off planes by SWAT teams at JFK, just because they "looked funny" - The authorities were on high alert and nothing was taken to chance that day.

I believe there were no other planned hijackings - if there was, the perpetrators would have been arrested in their seats! No one would have simply "walked away".

By the way, who's the idiot who made the crack about the SW A380 on this thread? A discussion of the tragedies of 9/11 is not a place for your bland/tasteless sense of humor ... Grow up.

User currently onlineCapt.Fantastic From United States of America, joined Aug 1999, 846 posts, RR: 0
Reply 13, posted (12 years 8 months 3 days 13 hours ago) and read 3182 times:

I apologize .. I posted my reply in the wrong thread.

Sorry ....

User currently offline4everRC From United States of America, joined Jul 2003, 327 posts, RR: 1
Reply 14, posted (12 years 8 months 3 days 13 hours ago) and read 3171 times:

...And god knows those old Republic-era DC9s are a real treat.

Hehehe...If only they were that new! Try North Central, Southern, and AirWest era!!!

Nobody served our republic like Republic!
User currently offlineBH346 From United States of America, joined Jan 2000, 3265 posts, RR: 13
Reply 15, posted (12 years 8 months 3 days 13 hours ago) and read 3154 times:

I've flown Northwest about four times transpacific over the last few years and they're good. Their reliability amazes me, I have flown many segments on them and only one major delay. Oddly enough, after hearing about how much Northwest has improved since the late 90s, I didn't find my experience on them last year to be as good as the ones I've had from '97 to '99. A couple improvements I've noticed, though, are a more modern fleet and improvements to their hubs such as the Concourse C/A/B additions to MSP and the Detroit WorldGateway which is excellent. Also, I've been impressed with their customer service. Because of their reliability, it's something I've come to not really worry about too much, but when something went wrong, I was dealed with quickly and efficiently without sitting in a line forever and being sent between different counters and playing stupid games (like with other airlines' customer service)

Northwest Airlines - Some People Just Know How to Fly
User currently offlineKillerbabe From Netherlands, joined Aug 2003, 186 posts, RR: 0
Reply 16, posted (12 years 8 months 3 days 13 hours ago) and read 3148 times:

I flew on NWA on a number of occasion and I have no complains about them.
In my eyes they are the best behind CO

User currently offlineNWAA330 From United States of America, joined Jun 2003, 215 posts, RR: 1
Reply 17, posted (12 years 8 months 3 days 11 hours ago) and read 3104 times:

I have been flying NW for the past 13 years and have flown 100+ flights with them. Ive had all types of experiences from the best to the worst. What I do have to say is that the airline in the past 3 years (well actually ever since that snowstorm...) has been giving 100% effort to try to improve and it shows. As mentioned before better service, great technological innovations, new terminals, new a/c, and now new interiors. While other airlines have declined NW has only gotten better and now they offer a consistent, reliable product both internationally and domestically, which with the new intl. interiors will certainly be able to compete with the so called "Asian and European greats" I have by the way flown TG, SQ, NH, JL, CX, Vietnam, Dragon, CA, Silkair and many others in Asia and found some excellent some...not. People rave about them but I dont think any of them are THAT much better than US carriers (except MH wich is amazing) So NW a good airline? Yes. Should you fly them? Certainly. Will I? Without a doubt.


To Fly is to Live.
User currently offlineBAGSMASHER From United States of America, joined Jul 2003, 165 posts, RR: 0
Reply 18, posted (12 years 8 months 3 days 11 hours ago) and read 3083 times:

HEY Dionysus** So help me understand your statement that NW has "rude flight attendants and dog food"- did I get that right? Isn't dog food more or less standard fare in Thailand? Or is it just dogs? you eat those right? I'll give you the rude flight attendants though. You are right-on with that talk and thats a fact.

User currently offlineDelta-flyer From United States of America, joined Jul 2001, 2682 posts, RR: 6
Reply 19, posted (12 years 8 months 3 days 11 hours ago) and read 3067 times:

I also have a question for Dionysus.... If NW is so bad, why do you keep flying on them from Asia to the US, when you have so many better choices?


"In God we trust, everyone else bring data"
User currently offlineJafa From United States of America, joined Aug 2003, 782 posts, RR: 3
Reply 20, posted (12 years 8 months 3 days 9 hours ago) and read 3024 times:

I work for NWA and have flown other carriers including Asian, Latin, Caribbean, European and African carriers. I had very excellent to not so good service. On a couple carriers I had great service on one leg and not so good service on the return or second leg. Otherwise they were all satisfactory.

There is a lot of comparison of US airline services and Asian services. Well they are two different animals. First the US wrote the book on service, its only been since deregulation that SWA came into existence and lowered prices and service levels. I suspect if the Asian market was deregulated, that the same thing would happen. Its happening in Europe and slowly in Asia. Secondly, most flights in the US are short domectic hops and in Asia longer international flights. Its not fair to compare the two.

Let me tell you, one way to get great service. Just smile, be polite, be resonable if there is a problem. I have been known to offer free drinks, upgrades, ice cream and treats from first class, flavored teas from my own supply, a tour of the plane, luggage in cabin when it really should have been checked.

If you are arrogant, or rude, unreasonably demanding then you defiantely won't get any extra special treatment.

User currently offlineTeva From France, joined Jan 2001, 1881 posts, RR: 15
Reply 21, posted (12 years 8 months 3 days 8 hours ago) and read 3008 times:

On US domestic flts, they are an average US domestic airline. Their DC9 are old, but interiors very well maintained.
But on international , I had the worst flight of my life with them. And it was only 2 years ago.
Their economy is a shame. Their business/first gives me the feeling you pay for a first, but you get a substandard business.

Ecoute les orgues, Elles jouent pour toi...C'est le requiem pour un con
User currently offlineSR 103 From United States of America, joined Sep 2000, 1748 posts, RR: 37
Reply 22, posted (12 years 8 months 3 days 6 hours ago) and read 2971 times:

I am a regular NW flyer, mostly due to their KL partnership. What I noticed was when I first flew them 2 years ago, they were horrible. So bad that I nearly contemplated switching my future travel to UA/LH. But in the end I am glad I stuck with them. After a few more flights with NW, I could see they were trying to improve and in my opinion they have. They have made a 180-degree turn in terms of service and it certainly shows. My last flight with them to Amsterdam in July was simply amazing. I could not believe I was on a US carrier; the service I received could have put some European and even Asian airlines to shame! You can look in the trip report section for my reports and others who have written their experiences on NW. You may be surprised with what you find.

"For some of you might feel that NW is remarkable, let me say that next time try to fly on CX, SQ, JL, ANA, or TG and you will notice that the level of service standard for all US carriers is certainly lower than the rest of the world.

No doubt you are right, but I do not believe in comparing Asian carriers to US carriers. When I board a NW plane, I forget about my Asian airline experiences and I focus more on my US airline experiences. When I do that, NW comes out as a great product. In fact, one of my worst flights has been on one of five Asian carriers you mentioned above, but we can leave that for another thread.

SR 103

User currently offlineDeltaRules From United States of America, joined Sep 2001, 4176 posts, RR: 8
Reply 23, posted (12 years 8 months 3 days 4 hours ago) and read 2926 times:

I've always had good trips with NW...the F/As are somewhat old & some of the planes are no younger (i.e. DC-10, 747-200), but it's as good as other airlines. I wound up getting ice cream on a DTW-AMS flight once- only time I've seen that! I really don't see why people complain about them.

I'd recommend them...overall, good service all around. Can't wait to fly on an A330 whenever I get onto a NW A330...should be great.


Let's Kick the Tires & Light the Fires!!
User currently offlineJetjack74 From United States of America, joined Jul 2003, 7508 posts, RR: 49
Reply 24, posted (12 years 8 months 3 days 3 hours ago) and read 2907 times:
Support Airliners.net - become a First Class Member!

Like Jafa, I am an FA with NW and can say from experiance that we offer a comparable product to the competing asian carriers. Remember that these airlines over there are subsidized by the respective gov'ts, and have unlimited resources for the type of service they offer. The FA's work under the fear of ruthless management who discriminate when hiring them and can fire them for pouring the green tea wrong. If these are the carriers that you prefer, then look at the safety record of some these airlines. North American and European are the safest airlines to fly on and places to fly in, with asia ranking behind Latin America for Class B mishaps. In short, Asia is one of the most dangerous regions to fly in. It was an SQ 747 that took off on a closed runway in TPE, and flew into a construction crane. True the visability was very poor, but it was a hurricane, and the pilot never should've decided to take-off in that weather and the airport should've closed. I don't know who's call it was, but the flight should've been cancelled. But because SQ was more worried about getting passengers out, this was the end result. Asian carriers are better customer and in-flight service, but some can be complacent, and lack better judgement when it comes to safety. I'm not saying all of them, but a few notable incidents can draw many people to these conclusions.

Made from jets!
25 Post contains images JMChladek : I agree about keeping a positive mental attitude when it comes to flying. You can definitely get more if you don't come off acting like a pompous arse
26 Iflewrepublic : First, let me begin with saying that is so nice to see some of our Flight Attendants on this board. For all you ladies and gentlemen do, I can't thank
27 Jetjack74 : Here here. I think our mechanics are some of the best in the industry. After all they kept 747-100s flying long after other airlines retired them. One
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