Luv2fly From United States of America, joined May 2003, 12090 posts, RR: 50
Reply 2, posted (10 years 5 months 2 weeks 5 days 22 hours ago) and read 1946 times:
That is the old Republic res center, well it was brand new right before the merger. I can see more and more airlines losing res centers with the internet becoming more popular and more online options. Sign of the times, sign of the times.
HlywdCatft From United States of America, joined Jan 2001, 5321 posts, RR: 7
Reply 4, posted (10 years 5 months 2 weeks 5 days 9 hours ago) and read 1843 times:
I used to live a mile from it when I lived in Livonia. I too remember when it was a Republic ticketing center. When I was in elementary school, someone did a report on how an airplane flies and his dad worked there and let him use a 1/100 scale model of a Republic 757 to demonstrate the project for the class.
Ouboy79 From United States of America, joined Nov 2001, 4441 posts, RR: 22
Reply 5, posted (10 years 5 months 2 weeks 5 days 1 hour ago) and read 1793 times:
Call centers in the US becoming more and more scarce - especially in house ones. The major outsourcers - Sykes, Convergys, etc...are going every day along with their counterparts in India, Pakistan, and South Africa. We have all had to deal with the language barrier issues...and it is only going to get worse. My former employer, AOL, still maintains 5 domestic centers (in house) but has been pushing more and more to India and now South Africa.
About a month ago I got a call from a gentleman in Los Angeles. He was an agent for a call center outsourcing firm in India, the same one AOL uses. He wanted to solicite for my ISP's tech support services. I kindly told the gentleman that I had to put up with all the headaches a member has to go through and wouldn't wish it on my worst enemy. He never really got the picture until I had to make it bluntly clear their quality control and ability to serve people effectively sucked. Plus, I enjoy talk to my members when I get the chance to help out with calls.
Any opinion/comment posted is that of my own and not that of Southwest Airlines Co.