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Northwest To Close Livonia, MI Res. Office.  
User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Posted (10 years 11 months 1 week 4 days 18 hours ago) and read 2139 times:

http://www.nwa.com/corpinfo/newsc/2003/pr092520031211.html

I live about 7 miles from the reservation center.


[Edited 2003-09-26 05:03:35]

5 replies: All unread, jump to last
 
User currently offlineTimf From United States of America, joined Mar 2003, 969 posts, RR: 1
Reply 1, posted (10 years 11 months 1 week 4 days 18 hours ago) and read 2090 times:
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I just moved to less than 10 minutes from there (when I'm not at school). I rarely if ever need to use the CTO, but it was good to know it was close by. No more - what a shame.

User currently offlineLuv2fly From United States of America, joined May 2003, 12103 posts, RR: 49
Reply 2, posted (10 years 11 months 1 week 4 days 18 hours ago) and read 2084 times:
Support Airliners.net - become a First Class Member!

That is the old Republic res center, well it was brand new right before the merger. I can see more and more airlines losing res centers with the internet becoming more popular and more online options. Sign of the times, sign of the times.


You can cut the irony with a knife
User currently offlineAcidradio From United States of America, joined Mar 2001, 1874 posts, RR: 10
Reply 3, posted (10 years 11 months 1 week 4 days 12 hours ago) and read 2037 times:
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They could move it to India, as a lot of call centers have been going... Labor is 1/10 the cost.


Ich haben zwei Platzspielen und ein Microphone
User currently offlineHlywdCatft From United States of America, joined Jan 2001, 5321 posts, RR: 6
Reply 4, posted (10 years 11 months 1 week 4 days 5 hours ago) and read 1981 times:

I used to live a mile from it when I lived in Livonia. I too remember when it was a Republic ticketing center. When I was in elementary school, someone did a report on how an airplane flies and his dad worked there and let him use a 1/100 scale model of a Republic 757 to demonstrate the project for the class.



User currently offlineOuboy79 From United States of America, joined Nov 2001, 4589 posts, RR: 23
Reply 5, posted (10 years 11 months 1 week 3 days 21 hours ago) and read 1931 times:

Call centers in the US becoming more and more scarce - especially in house ones. The major outsourcers - Sykes, Convergys, etc...are going every day along with their counterparts in India, Pakistan, and South Africa. We have all had to deal with the language barrier issues...and it is only going to get worse. My former employer, AOL, still maintains 5 domestic centers (in house) but has been pushing more and more to India and now South Africa.

About a month ago I got a call from a gentleman in Los Angeles. He was an agent for a call center outsourcing firm in India, the same one AOL uses. He wanted to solicite for my ISP's tech support services. I kindly told the gentleman that I had to put up with all the headaches a member has to go through and wouldn't wish it on my worst enemy. He never really got the picture until I had to make it bluntly clear their quality control and ability to serve people effectively sucked. Plus, I enjoy talk to my members when I get the chance to help out with calls.  Smile


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