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Which Major Airline Has The Worst Website?  
User currently offlineMozart From Luxembourg, joined Aug 2003, 2182 posts, RR: 13
Posted (10 years 11 months 3 weeks 6 days 6 hours ago) and read 4426 times:

In my mind, of all the major airlines Air France has by far the worst website. Certainly, some small African commuter may be even worse or non-existent, but talking about the major airlines, the now biggest airline in the world's site is absolutely pathetic.

Design: terrible, colours, font sizes, topography - badly done, one gets lost
Functionality: even worse. THe booking engine is a joke (one cannot book less than 24hrs before departure, not even electronic tix, and on foreign editions of their website it is even 3 days). The frequent flyer section very badly done. No real info other than the typical marketing bla-bla on their program (try figuring out how many miles it takes in First to go somewhere, or what the possibilities are to do an open jaw with a mileage tix). No useful downloads, no PC timetable. And so on....

If their goal was to make me use their call centers less, they failed dramatically. (By the way, I love FLYING Air France, I go with them about 3-4 times a week, but it is just on board that they are good. THeir ground services suck as much as their website)

A good site would be that of Lufthansa or some of the US airlines. Very professional, very useful, lots of info, and full functionalitiy on everything one wants to know about one's trip and the airline. Seems to me that there is a tradeoff between an airline being efficient and relatively hassle-free (e.g., LH, US carriers) and being a place that gives people the impression that they are something special (AF)

Your opinion, which is the worst?

14 replies: All unread, jump to last
 
User currently offlineManairport From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 11 months 3 weeks 6 days 5 hours ago) and read 4327 times:

I agree that of the European majors Air France is pretty poor. I can't understand why majors such as AF and AZ will not accept online bookings more than three days in advance when the technology is available to do it. I also think KLMs web sites leave a lot to be desired. Rather than having an integrated worldwide web site they choose instead to have many local web sites that don't allow bookings to be made if your jouney originates outside your own country.

User currently offlineRickB From United Kingdom, joined May 2003, 243 posts, RR: 9
Reply 2, posted (10 years 11 months 3 weeks 6 days 4 hours ago) and read 4267 times:

In general I find BA's website very good however it annoys me that it wont let you book flights to destinations they dont serve but their alliance members do.

I wanted to find the cost of a flight from MAN > HNL, okay BA dont fly to HNL - but American do. Why it would be so difficult to book a BA flight from MAN > LHR > LAX and then AA LAX > HNL is beyond me. The BA call centre can do it straight away - just a limitation of the website.

If you try it on the website you just get a message saying BA dont serve that destination !!

I could book it seperately on BA's website and AA's but then I dont have a single booking to cover the entire journey which can be a pain if I miss a connection !!

RickB


User currently offlineUal747 From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 11 months 3 weeks 6 days 3 hours ago) and read 4196 times:

It would help some of us out on this side of the pond if all the European and Asian airlines used the SABRE system on their online reservations.

UAL747


User currently offlineSsides From United States of America, joined Feb 2001, 4059 posts, RR: 20
Reply 4, posted (10 years 11 months 3 weeks 6 days 2 hours ago) and read 4052 times:

Of the US majors, I find US Airways' site very difficult. It is riddled with bugs and difficult to find your previous reservations. Navigating the Dividend Miles part of the site is also less than easy.

The best web site, without question, is AA.com.



"Lose" is not spelled with two o's!!!!
User currently offlineCathay Pacific From Australia, joined May 2000, 1864 posts, RR: 1
Reply 5, posted (10 years 11 months 3 weeks 6 days 2 hours ago) and read 4031 times:

I like CX and QF's as they are easy to navigate!


cathay pacific, now you're really flying
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 6, posted (10 years 11 months 3 weeks 5 days 23 hours ago) and read 3912 times:
Support Airliners.net - become a First Class Member!

I agree both BA and KL leave alot to be desired, a whole LOT.


You can cut the irony with a knife
User currently offlineAirJamPanAm From United States of America, joined Sep 2003, 248 posts, RR: 0
Reply 7, posted (10 years 11 months 3 weeks 5 days 23 hours ago) and read 3839 times:

Ryannair.. I'm still waiting for my confirmation email from London to Girona, a trip I took in August 2003!!
Even after having to call them in Dublin to confirm my booking I was assured an email shortly.
It never arrived.



Suing is the new Lotto... if u wanna win u gotta sue!
User currently offlineDC-10 Levo From United Kingdom, joined Nov 2001, 3432 posts, RR: 3
Reply 8, posted (10 years 11 months 3 weeks 5 days 23 hours ago) and read 3819 times:

I would agree with you and say Air France. They layout is awful and it's really hard to navigate round.

DC-10


User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2094 posts, RR: 5
Reply 9, posted (10 years 11 months 3 weeks 5 days 21 hours ago) and read 3670 times:

I'll agree with AF having the worst website.

User currently offlineRichardw From United Kingdom, joined May 2001, 3750 posts, RR: 0
Reply 10, posted (10 years 11 months 3 weeks 5 days 21 hours ago) and read 3649 times:

BA don't let u book a seat, AA do.

User currently offlineJAL777 From , joined Dec 1969, posts, RR:
Reply 11, posted (10 years 11 months 3 weeks 5 days 21 hours ago) and read 3629 times:

British Airways.

You can't book a flight that doesn't originate in your country. You have to log into that country's website. It's extremely annoying.


User currently offlineMicstatic From United States of America, joined Jul 2001, 780 posts, RR: 1
Reply 12, posted (10 years 11 months 3 weeks 5 days 21 hours ago) and read 3615 times:

Domestics:
Worst- US Air

Best- Delta



S340,DH8,AT7,CR2/7,E135/45/170/190,319,320,717,732,733,734,735,737,738,744,752,762,763,764,772,M80,M90
User currently offlineIndustrialPate From , joined Dec 1969, posts, RR:
Reply 13, posted (10 years 11 months 3 weeks 5 days 21 hours ago) and read 3585 times:

US Airways... you can't use your back button w/o it f-ing up.

User currently offlineElwood64151 From United States of America, joined Feb 2002, 2477 posts, RR: 6
Reply 14, posted (10 years 11 months 3 weeks 5 days 20 hours ago) and read 3487 times:

Ssides:

I agree that USAir's website is difficult to use, but I find Northwort's site the most annoying. You have to have a WorldPerks number to look at fares. Also, Delta's website wants payment information before it itemizes the fare structure (shows taxes and such).

Of all US airline's websites, I like AirTran's. Information is organized and easy to find. JetBlue's is also well organized, if a bit outdated.

Of the majors, I find AA is the best.



Those who fail to learn history are doomed to repeat it in summer school.
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