Ssides From United States of America, joined Feb 2001, 4059 posts, RR: 20 Posted (11 years 5 months 3 weeks 6 days 23 hours ago) and read 3178 times:
About a month ago I posted a question regarding AA's upgrade options for non-elite AAdvantage members like myself. AA has one offer where you can upgrade to the next class of service with miles ... for example, 25,000 miles gets you a one-way upgrade on a flight to/from Europe. I tried this on my outbound leg from JFK to LHR, and given the date of my request (about three weeks in advance), there were no upgrades available due to capacity controls. This is completely understandable. However, yesterday I called AA to request an upgrade on my return leg (LGW-DFW), which not until December 19. I have checked the available seating on this flight, and currently only two (2) seats in business class are "occupied." However, the agent informed me that, due to capacity controls, there were no more 25,000-mile upgrades available! Can anyone explain to me how this works? I completely understand the need for capacity controls and keeping business class open to full-fare customers, but I thought surely that with only two seats taken and calling almost 3 months in advance I would have better luck. Any tips?
B4real From United States of America, joined Aug 2003, 2679 posts, RR: 5
Reply 1, posted (11 years 5 months 3 weeks 6 days 22 hours ago) and read 3164 times:
I am convinced, rules like this border in complexity with the flight controls of the aircraft.
No, seriously. The quantity of seats are members of a grid of possible passengers. Here is one way of how it can work:
Lets take an AA 777 for example with the Atlantic configuration and you are wanting to go from coach to business class.
A quick look shows 35 business class seats on the AA's interior of the 777. Of those seats, here is one possible way of interpreting the "grid" I mention earlier.
Note: I don't know AA's specifics on this, but most airlines do it something like this
2 Seats: Discount coach fare to Business using AAdvantage miles
5 Seats: Full Fare Y coach to Business using AAdvantage miles
2 Seats: AAdvantage Reward Business (not upgraded)
15 Seats: For Sale only at full fare Business Fare (D/J)
8 Seats: For Sale only at disount business fare (I)
3 Seats: Reserved for transactions (usually rebookings or walk-up sales) wighing 2 days of departure
So, the 2 seats I listed up front may be the two you see and one of the ones you want!
Further, the upgrade or award tickets may be subject to "windowing" in time.
What I mean by that is lets say you want to book a reward trip way out to ensure schedule availability (I do this all the time) - 331 days out. That is as far out as you can book with the majors.
Lets also say you want premium product (First/Biz) as well. You may be the 1st transaction of ANY type for the flights you want - but the premium cabin may not be available. For example, I booked a reward ticket 331 days out from Grand Rapids to Orlando on Delta First Class the whole way up and back - but was waitlisted for one of my segments from GRR-CVG. There was no other seat assignments in First or Coach! 3 months later, I cleared the waitlist - still just my wife and I confirmed in First Class on those flights.
Trust me, the planners at the airlines have very sophisticated modeling to maximize yeild, keep customers happy, and fill seats with passengers.
Ssides From United States of America, joined Feb 2001, 4059 posts, RR: 20
Reply 2, posted (11 years 5 months 3 weeks 6 days 22 hours ago) and read 3152 times:
It does make sense, I mean, I paid less than $600 for my ticket, so I don't expect the airline to just drop and give me a $3000 seat for a measly 25,000 miles. Plus, I can stand AA's coach service, which isn't too bad. Sometimes it makes you yearn for the simplicity of an airline like WN ... but then, in this situation, you realize that 1) you couldn't fly WN to London, and 2) even if you could, there's no first or business class!
Railmatt From United States of America, joined Dec 1999, 212 posts, RR: 0
Reply 3, posted (11 years 5 months 3 weeks 6 days 18 hours ago) and read 3109 times:
I used AAdvantage miles to upgrade to Honolulu. Booked about 7 weeks ahead for a trip later this month. The AAdvantage agent was very helpful in finding routing options and date alternatives to accomodate me.
Bombayhog From United States of America, joined May 2001, 557 posts, RR: 0
Reply 6, posted (11 years 5 months 3 weeks 6 days 18 hours ago) and read 3073 times:
As B4real said, never base anything on what you see in the seatmap for a flight. Those are not exact representations of the seats taken/not taken on a given flight. For more information on this sort of thing, I would suggest that you visit http://www.flyertalk.com/milesfr.shtml and go to the AA forum, where there are dozens of knowledgeable people that know all about upgrade availability.