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Questions About JetBlue's PTV's.  
User currently offlineSiuust From United States of America, joined Aug 2003, 67 posts, RR: 0
Posted (10 years 9 months 2 weeks 5 days 15 hours ago) and read 3131 times:

I was wondering how much does it cost to maintain the personal TV's that JetBule has on their aircraft? Other relevant questions would be.

How often do they fail in service, if at all?

Are they maintained by regular A&P's or specialized technicians?

Do they do their own programing, and if so how much and what is it like?

If not what is the viewing selection like, where do they get it from, and how much that costs?

How much does the system weigh for the entire A/C, PTV's, black boxes, and antennas?

Thanks in advance.

[Edited 2003-10-08 21:59:55]

19 replies: All unread, jump to last
 
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 1, posted (10 years 9 months 2 weeks 5 days 15 hours ago) and read 3064 times:

The one thing I can tell you is that JetBlue owns the company that provides the service, in fact Frontier buys it from JetBlue.


You can cut the irony with a knife
User currently offlineFlairport From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 9 months 2 weeks 5 days 14 hours ago) and read 3011 times:

go to http://www.jetblue.com/havefun/directv/directv.html for more info on it. I will tell you that the programing is all real and live so if you ever fly a redeye, sorry!
some stations (all are on that website)
VH1 classic
ESPN
ESPN2
ESPNews
ESPNClassic
CNBC
Travel Channel
Weather Channel
Food Network
Game Show Network
cNN HEADLINE NEWS
TLC
Nickelodeon
Telemundo
NBC (NY AFFILATE)
and everyones favorite MAPQUEST LIVE MAP


User currently offlineBoieng747-400 From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 9 months 2 weeks 5 days 14 hours ago) and read 2989 times:

and everyones favorite MAPQUEST LIVE MAP

Yeah the plane fills half of the United States, pretty hard to tell where you are. Channels are ok, too bad there aren't more Networks than NBC...

Tim


User currently offlineSiuust From United States of America, joined Aug 2003, 67 posts, RR: 0
Reply 4, posted (10 years 9 months 2 weeks 5 days 14 hours ago) and read 2982 times:

Cool, but that still has to cost JetBlue quite a bit to show that programing on their aircraft. It costs about $50 a month for a DirecTV home system, granted they probably get a commercial discount, I'd imagine it would cost them quite a bit to equip thier aircraft, maintain these systems, and purchase the programing for all of thier aircraft.

The reason I am asking these questions is because I am cerious how the cost associated with the PTV's could effect their bottom line.


User currently offlineAaron747 From Japan, joined Aug 2003, 8021 posts, RR: 26
Reply 5, posted (10 years 9 months 2 weeks 5 days 14 hours ago) and read 2974 times:

I've done the red-eye to IAD from OAK three times, and all I can say is 'thank god they have it!'


If you need someone to blame / throw a rock in the air / you'll hit someone guilty
User currently offlineJblake1 From United States of America, joined Aug 2003, 292 posts, RR: 0
Reply 6, posted (10 years 9 months 2 weeks 5 days 14 hours ago) and read 2941 times:

As more carriers enter the market with this service; will JetBlue modify the programming line up? I mean 4 different ESPN channels??? sheesh!

User currently offlineAaron747 From Japan, joined Aug 2003, 8021 posts, RR: 26
Reply 7, posted (10 years 9 months 2 weeks 5 days 14 hours ago) and read 2910 times:

Discovery Wings would be nice.


If you need someone to blame / throw a rock in the air / you'll hit someone guilty
User currently offlineSsides From United States of America, joined Feb 2001, 4059 posts, RR: 21
Reply 8, posted (10 years 9 months 2 weeks 5 days 13 hours ago) and read 2875 times:

Sure, it costs $50/month at your house, but you get many, many more channels than what is offered on JetBlue. If DirecTV heavily advertises the service on JetBlue, I'd say the subscription cost is minimal -- DirecTV will give them a deal for exposing potential customers to the service. Probably the most expensive part of the service is acquiring and maintaining the satellites on each plane.


"Lose" is not spelled with two o's!!!!
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 9, posted (10 years 9 months 2 weeks 5 days 13 hours ago) and read 2869 times:

Ssides

JetBlue already owns the company that provides the service on board, they also sell the service to Frontier.



You can cut the irony with a knife
User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 10, posted (10 years 9 months 2 weeks 5 days 13 hours ago) and read 2816 times:

Without knowing too many company secrets, let's assume that JetBlue does not pay the same $50 a month to DirectTV per seat for the LiveTV that a homeowner would!!

JetBlue purchased LiveTV which is the company that puts the hardware into the aircraft and is responsible for maintaining the important parts of the system. LiveTV also performs cabin and cockpit security functions but I am not clear what exactly they are. Luv2fly is correct: Frontier is a customer of LiveTV (JetBlue) and has the same TV systems installed on their aircraft. There is also at least one more North American LCC that will be using LiveTV in the near future. As for JetBlue itself, I believe they intend to increase the service they currently offer, perhaps offering more channels, but exactly what changes are to be made are not known yet.

DirectTV provides no hardware but offers the satellite service to JetBlue. I think it safe to say that the expense incurred by JetBlue for using DirectTV is more than made up for by the value to the JetBlue brand that the tvs represent. As for reliability, my source says that the TVs do occasionally break down, sometimes it is for the whole plane (which JetBlue credits the passengers with a nominal fee) and sometimes just for a seat set. Breakdowns are NOT common though... I have flown JetBlue to California and Florida from New York several times and I have never had a problem with the TVs, except for the pilots giving the "prepare for landing" speech right at Final Jeopardy! It is also kind of cool to be taking off from Long Beach and watching the local NY NBC affiliate's news!

I agree that the mapquest maps are hardly ideal but they work fine. I wish they would update the altitude and speed more often that they do (real time would be best!) but let's all remember that 10 short years ago, almost nobody had maps at all!!



None shall pass!!!!
User currently offlineF9Widebody From United States of America, joined Sep 2003, 1604 posts, RR: 10
Reply 11, posted (10 years 9 months 2 weeks 5 days 13 hours ago) and read 2790 times:

JetBlue already owns the company that provides the service on board, they also sell the service to Frontier.

I'm pretty sure this isn't true. Sure they own LiveTV, who provides the equipment, but they still have to work out some sort of deal with direcTV. That is like saying that...Sony, who makes DirecTV receiver, is in charge of the service. Sorry, don't mean to harp on it. I would think that DirecTV might give them the service for free, or at the very least, a high discount. They get a captive audience to sell their product to. For more info on the equipment, visit .

A little off topic, but that website is listing Westjet as a partner too. I had no idea that westjet had PTV's, then again, I've never flown on them.

[ Richierich beat me to it, is westjet the north american company you are referring to?]

Regards,
F9W

[Edited 2003-10-08 23:41:23]


YES URLS in signature!!!
User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 12, posted (10 years 9 months 2 weeks 5 days 13 hours ago) and read 2765 times:

Yes, it is WestJet, the first time LiveTV will be installed on Boeings!


None shall pass!!!!
User currently offlineAWA22 From , joined Dec 1969, posts, RR:
Reply 13, posted (10 years 9 months 2 weeks 5 days 5 hours ago) and read 2686 times:

They need to add some movie channels. The line up is not all that great.

User currently offlineBoingGoingGone From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 9 months 2 weeks 5 days 3 hours ago) and read 2646 times:

How often do they fail in service, if at all?

After about 8,000 hours of use. They cost a little over $1,000 each, but prices are dropping. A 120 seat aircraft system will run about $165K installed.

Are they maintained by regular A&P's or specialized technicians?

No, they are handled by a contractor.

Do they do their own programing, and if so how much and what is it like?

See above posts for programing.

If not what is the viewing selection like, where do they get it from, and how much that costs?

See above for selection. Cost $9.65 per aircraft, per month.

How much does the system weigh for the entire A/C, PTV's, black boxes, and antennas?

TV's 3.5 Lbs, Dish 13lbs, Other misc equipment (Cabling/Tuners) 70lbs


User currently offlineAirtropolis From Singapore, joined Apr 2000, 142 posts, RR: 0
Reply 15, posted (10 years 9 months 2 weeks 4 days 22 hours ago) and read 2592 times:

Just curious as I am from Singapore and have not experienced Live TV, but is it possible for the system to be exported to airlines in Asia or Australasia, I presume it can only be a domestic only service like in the States, by the way, do JET BLUE charge for the use of headsets to enjoy the programmes on? Their website does not seem to say anything about the headsets.

User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 16, posted (10 years 9 months 2 weeks 4 days 21 hours ago) and read 2571 times:

I guess GoingBoeing has some insight into the costs of the LiveTV/DirectTV set up on JetBlue's A320s.... I have no info to accept or deny those figures.

As for the last question, the service is free and the headphones are given to all passengers upon boarding. Sometimes, there is just a big bucket of headphones and you have to help yourself. The headphones are cheap but they work just fine - you can also hook up your own headphones if you brought them with you.

Movies would be nice on the trans-con flights but a lot of JetBlue's flights are between JFK and Florida and Upstate New York, so the live TV is ideal for these trips. The selection is pretty broad but remember JetBlue is a family airline and therefore cannot have HBO or other channels with adult content on them. The live TV certainly helps passing the time on trans-con flights, but during the west coast to east coast redeyes, some of the networks have infomercials and there are only so many ESPN Sportcenters you can watch!! The TV is cool though and certainly helps establish JetBlue as one of the premier LCCs in the world, in my opinion. Anyway, on the redeyes, try sleeping instead of watching infomercials!



None shall pass!!!!
User currently offlineCanadaEH From Canada, joined Jul 2003, 1341 posts, RR: 4
Reply 17, posted (10 years 9 months 2 weeks 4 days 16 hours ago) and read 2520 times:

To go back a few posts... Westjet is installing LiveTV on its 737-700's starting this month and ending the first quarter of 2004. Westjet will be offering this service free of charge, and the headsets will also be free of charge. I believe JetBlue does not charge for this either.

WestJet to Offer Bell ExpressVu Seatback Satellite
Television Onboard Next-Generation 737-700 Aircraft

CALGARY, ALBERTA--WestJet, Canada's low-fare airline, LiveTV, a
wholly-owned subsidiary of JetBlue Airways Corporation, and Bell
ExpressVu, Canada's leading direct-to-home satellite TV company,
today announced that WestJet guests will in the near future be
able to enjoy 24 channels of live Bell ExpressVu satellite
programming in every seatback of the airline's state-of-the-art
Next-Generation Boeing 737-700 aircraft.

The agreement signed between WestJet and LiveTV is for a
thirteen-year term, terminable thereafter on six months notice by
either party. The agreement is for installation on 40 aircraft
with the option to install the system on future aircraft
deliveries as requested. LiveTV is contracted to provide and
maintain its satellite receiving equipment onboard the aircraft.
WestJet will purchase the seat equipment and monitors and lease
the satellite receiving equipment.

WestJet has also signed a letter of intent with Bell ExpressVu to
provide satellite programming for the new service for which
WestJet will pay a service fee. WestJet and Bell ExpressVu will
also jointly market and promote the service. The obligations of
the parties under the agreements are subject to the satisfaction
of specified conditions, including definitive documents to be
negotiated and finalized with Bell ExpressVu within the next 45
days.

The airline currently plans to offer the entertainment service to
its guests free of charge until all of its 700-series aircraft
are configured. WestJet will review whether to charge a nominal
fee for guests to use the system once the entire fleet is
equipped.

Installation of the equipment on WestJet's fleet of 737-700
series aircraft is expected to commence in the fourth quarter of
2003 and will be completed by the first quarter of 2004. The
airline expects to have 28 Boeing 737-700 series aircraft in its
fleet at that time.

WestJet's seatback satellite programming from Bell ExpressVu will
offer a selection of Bell ExpressVu's 300-plus channels including
news, sports, children's and leisure programming that can be
individually selected by the guest.

Clive Beddoe, WestJet's President and CEO, said today: "We're
excited to be able to bring this innovative live satellite
television programming to our guests through these agreements
with LiveTV and Bell ExpressVu. We have been monitoring for some
time the attractiveness of this product on JetBlue and have been
very impressed with their results, both from a reliability
perspective and from the enthusiasm in which the public has
embraced this product.

"As we continue to increase the length of our flights across
Canada, we recognize the importance of offering additional
services for our long-haul guests, and we're pleased to be the
first airline in Canada to offer live, satellite television."

"WestJet's decision to provide our satellite TV service to their
guests flying across the country is another example of the
flexibility and reach of Bell ExpressVu's advanced satellite
technology," said Timothy E. McGee, Bell ExpressVu President.
"Our wide selection of programming, crystal-clear all digital
picture and superior customer service have made us the number one
choice among Canadians for digital and satellite television. Bell
ExpressVu is proud to be on board with WestJet."

The inflight system features a true real-time, at-home
entertainment experience in the air and includes individual
adjustable seat-back screens, personal headphones and a control
for channel, brightness, and volume mounted on the armrests.

"We're excited to welcome WestJet to LiveTV's growing customer
base of low-fare, low-cost airlines," said David Neeleman,
Executive Chairman and CEO of JetBlue Airways. "With this
agreement, WestJet is once again demonstrating its commitment to
offering Canadian travellers innovative, high quality air
travel."

WestJet serves the 26 Canadian cities of Victoria, Comox,
Vancouver, Abbotsford/Fraser Valley, Prince George, Kelowna,
Calgary, Edmonton, Grande Prairie, Fort McMurray, Saskatoon,
Regina, Winnipeg, Sudbury, Sault Ste. Marie, Thunder Bay, London,
Ottawa, Hamilton, Toronto, Windsor, Montreal, Moncton, Halifax,
Gander and St. John's. WestJet is publicly traded on the Toronto
Stock Exchange under the symbol WJA.

With more than 1.3 million customers, Bell ExpressVu is Canada's
leader in digital home entertainment and broadcasts more than 300
digital video and audio channels. Bell ExpressVu was launched in
September 1997 and since then has become the largest
direct-to-home satellite company in Canada. Bell ExpressVu is
part of the BCE Group of companies.

LiveTV is an innovative provider of in-flight entertainment
products and services such as DIRECTV AIRBORNE(TM), XM Satellite
Radio, wireless aircraft data link services, cabin surveillance
systems and Internet services for commercial aircraft. LiveTV is
a wholly owned subsidiary of JetBlue Airways Corporation (NASDAQ
JBLU).





EH.
User currently offlineF9Widebody From United States of America, joined Sep 2003, 1604 posts, RR: 10
Reply 18, posted (10 years 9 months 2 weeks 4 days 14 hours ago) and read 2461 times:

Airtropolis-
Just curious as I am from Singapore and have not experienced Live TV, but is it possible for the system to be exported to airlines in Asia or Australasia, I presume it can only be a domestic only service like in the States

Well, I am not sure about Jetblue's system, but I believe that one that song airlines will be installing soon can be exported. It has way more features than Jetblue's system, such as streaming MP3's and in-demand movies. Don't quote me on this, but I believe several Asian airlines may already be using a similar system. Here is the link for the products:

http://www.mascorp.com/products.aspx

Song will be installing the eFx.

Regards,
F9W



YES URLS in signature!!!
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 19, posted (10 years 9 months 2 weeks 4 days 14 hours ago) and read 2453 times:

Songs IFE/PTV's will not be up and running fleet wide until after 1st quarter of 2004


You can cut the irony with a knife
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