Uadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 1, posted (10 years 10 months 2 weeks 23 hours ago) and read 1742 times:
worked the ord-lga flights in the early 90s.....hourly to major biz cities, only big thing i remember was coke was a sponsor so they had the coke stations at all the biz 1 gates, other than that we(ua) tried and did get the flights out on time, i know there will be a on slaught of anti ual people in here but they actually left on time, other than that it was a basic mainline flight b1-b18 depts only.....uadc8contrail
UALPHLCS From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 10 months 2 weeks 9 hours ago) and read 1673 times:
They flew To major buisness cities on the East Coast hourly. LGA, BOS, PHL, ATL and I think HPN. The Coke kiosk was only in ORD. They could not get permission in cities where UA shared a concourse w/ OA's. The other major "selling feature was that the gate agents would work ONLY BizOne flights. Frequent flyers got toknow the agents and the agents began to anticipate the needs of those travellers.
BizOne survived until early 2001. In 2000 the CSR's came under IAM contract provisions. BizOne agents had to be interviewed for thier positions originally. W/ the contract that was no longer possible. With out specialized agents working those flights in ORD and the other cities the "product" became meaningless, and so it was discontinued.
PHL still retains an hourly schedule to ORD. And we still call those agents Bizone agents, mostly out of habit. But now we rotate people in and out of those slots on a daily basis.
DesertJets From United States of America, joined Feb 2000, 7776 posts, RR: 16
Reply 3, posted (10 years 10 months 2 weeks 3 hours ago) and read 1587 times:
I do remember the BusinessOne service at O'Hare. We were returning back to Phoenix (our plane originated in LGA) in March of 1996. I remember that there was complementary drink service provided by a soda fountain, coffee and juices were also available. Even at 15/16 yrs old I thought it was a nice service. All flights leaving from the close-in B gates and free coffee or soda is a good thing to have. Too bad the new contract pretty much elimated the specialized customer-service position... seems like a really good idea.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia