Triley1057 From United Kingdom, joined Dec 1999, 468 posts, RR: 1 Posted (11 years 8 months 2 weeks 4 days 5 hours ago) and read 3861 times:
In December I will be flying Virgin Atlantic between LAX and LHR. I've never flown with Virgin before and I am really excited to fly them. I see their FA's at the airport all the time and I must say that whoever hires them certainly has good taste. Anyway, what can I expect on Virgin? How is the food, entertainment, service, etc.? How would you rate them against other carriers?
AMM744 From United Kingdom, joined Oct 2003, 211 posts, RR: 1
Reply 3, posted (11 years 8 months 2 weeks 4 days 4 hours ago) and read 3750 times:
You can expect outstanding service with a smile. Virgin is without doubt the best carrier across the Atlantic I have ever been on.
I've flown BA, American, Northwest, Air India, Air New Zealand across the atlantic and boy what a difference. It's mainly the service you'll notice, they really know how to keep you happy.
I'm sorry to have to say this but some US carriers are desperately lacking in this area. I'm not just saying that because I'm from the UK, I absolutely adore America and service is one thing you guys know about better than anyone else except in the Airline Industry so it seems.
Hi Gigneil, didn't think we'd meet on this topic but as you quite correctly say the IFE is superb.
Triley1057 From United Kingdom, joined Dec 1999, 468 posts, RR: 1
Reply 4, posted (11 years 8 months 2 weeks 4 days 4 hours ago) and read 3684 times:
I totally agree with you about the service on US airlines. It is quite amazing that this country has such an obsession with customer service but often with airlines it is a different story. I do like the transatlantic service on US Airways and Continental though. Thanks for all the help.
Myt332 From Australia, joined Sep 2003, 9114 posts, RR: 69
Reply 12, posted (11 years 8 months 2 weeks 4 days ago) and read 3357 times:
I just flew LHR-SFO-LHR on a 744 (first flight with virgin) last week and yea the service is great although contrary to what Gigneil said, i found the pitch of the seats in economy to be more than ample. Im 6foot and had more than enough room to stretch out and was pretty happy with it.If you go on the A343's than tough luck you aint getting the V:Port IFE which is superb, but if you go on 744's Tinker Belle or Cosmic Girl then you'll get it. I know its just a TV essentially but it really makes the trip I think. I got lumbered with the ancient Arcadia IFE coming back and yes i know its better than none at all, but really my palm pilots screen was bigger than these ones it was kinda funny really, i even compared sizes, and no i aint being dirty.
Dan6681 From United States of America, joined Nov 2002, 91 posts, RR: 0
Reply 14, posted (11 years 8 months 2 weeks 3 days 23 hours ago) and read 3269 times:
I have flown both VS A340 and 744 across the Atlantic and the seat pitch at 31 inch was uncomfortable. I have only crossed with VS,CO,NW. For some reason 1 inch makes all the difference for me, I have to have at least a 32in pitch to be comfortable. I will say the CO 752 is far worse in Y then anything from my VS experiences.
If you can afford the Premium Economy product I'm sure you'll really appreciate it.