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OS Cuts Meals On Sh Flights, Introduces Redticket  
User currently offlineOS-A330 From Austria, joined Aug 2001, 75 posts, RR: 0
Posted (12 years 7 months 1 week 5 days 14 hours ago) and read 5009 times:

Austrian cuts free meals on short-haul flights (duration from 1h6min - 1h40min)
and introduces pay-per-eat/drink Bistro Service instead.
They are also introducing "redticket", cheap pricing on return tickets within Austria and to Zurich (77-110 €), to Germany (110 €) and to other selected European destinations (99-220€).
Well, they more and more seem to be going the no-frills way...

I personally like the idea of charging less for the ticket and leaving it up to the customer, if he wants to eat or drink.

17 replies: All unread, jump to last
User currently offlineSwiss-airplane From Switzerland, joined May 2000, 591 posts, RR: 3
Reply 1, posted (12 years 7 months 1 week 5 days 6 hours ago) and read 4900 times:

more and more european airlines are going this way. First Swiss which doesn't serve free food or drinks on the whole european flights anymore (except Moskau) and now Iberia is also rumored to go this way - paying for food and drinks.

User currently offlineAirways From Switzerland, joined Mar 2001, 880 posts, RR: 11
Reply 2, posted (12 years 7 months 1 week 5 days 6 hours ago) and read 4876 times:

The no-meal service has already been announced when their new identity was presented some weeks ago.

But the "redticket" is new to me. It sounds like a remake of their promotion between Austria and Germany. They were urged by the Trade Court in Vienna to stop these €110 prices not so long ago after a dispute with Styrian Spirit. The problem was that these prices were available on all routes to Germany, but almost only sold on flights with competition from Styrian Spirit.

Austrian Airlines had to agree to certain terms in order to get the approval for the tie-up with Lufthansa and the Star Alliance. For example they were requested not to kill new carriers with fare wars etc. As they did exactly that, Styrian Spirit went to court and won the trial. AUA had to stop the unfair pricing. So, what are they doing now? Changing the name of the promotion and do it all again? I hope they learned something from the trial!


User currently offlineIberiaN From Spain, joined Sep 2003, 166 posts, RR: 3
Reply 3, posted (12 years 7 months 1 week 5 days 5 hours ago) and read 4835 times:

It is a good idea, because you pay less money,sometimes, you pay your fare and it includes food you don't like and in this case , it doesn't happen. I have heard Iberia will introduce this meals in short and european flights, and BA will do it soon.

Has decidido puntualidad, has decidido Iberia ;)
User currently offlineSabena 690 From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 7 months 1 week 5 days 5 hours ago) and read 4828 times:

Where did you hear the BA news, IberiaN?

Personally I'm in favour of this, I really like the current LX concept! Good selections for good prices.


User currently offline9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 5, posted (12 years 7 months 1 week 5 days 4 hours ago) and read 4764 times:

I really don´t care about a meal on such a short flight and find it rather disturbing sometimes so they should go this way if they can make more money selling the food like Swiss does.

110€ for a Germany-Austria roundtrip also sounds great, I guess I´ll be visiting Vienna soon  Smile/happy/getting dizzy


User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 6, posted (12 years 7 months 1 week 5 days 3 hours ago) and read 4750 times:

How much does a meal cost the airline? On LH you get sandwiches in eco that all in all maybe cost 3€. Cant imagine this is the big saving. Might as well keep the sandwich as nobody notices the difference in price but the do notice the difference in service.
Thats why I think major carriers should keep meals, even little ones, in order to differenciate themselves from Ryanair et al.

Yours truly - StarFlyer
User currently offlineLuv2fly From United States of America, joined May 2003, 12341 posts, RR: 45
Reply 7, posted (12 years 7 months 1 week 5 days 1 hour ago) and read 4674 times:
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I agree with you as the lines between low cost carrier and the so called full service majors are becoming more blurred all the time.

You can cut the irony with a knife
User currently offlineCrosswind From United Kingdom, joined Nov 2000, 2651 posts, RR: 56
Reply 8, posted (12 years 7 months 1 week 5 days 1 hour ago) and read 4647 times:
Support Airliners.net - become a First Class Member!

I'd be sceptical the news that BA will start charging for food on short-haul flights. They have competition like bmi on their doorstep and are running an extensive maketing campaign in the UK poromoting the virtues (including free food and drinks) of BA vs LCCs...


User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 22
Reply 9, posted (12 years 7 months 1 week 3 days 17 hours ago) and read 4563 times:

where did the good old days of flying go???


They loved to fly and it showed..
User currently offlineRickster From Austria, joined Dec 2000, 653 posts, RR: 3
Reply 10, posted (12 years 7 months 1 week 3 days 9 hours ago) and read 4503 times:

very good idea indeed!

User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 11, posted (12 years 7 months 1 week 3 days 4 hours ago) and read 4445 times:

Dropping food/drink service and making passengers paywill be a disaster for full-service airlines. All they're going to do is blur the demarkation line between full-service, and no-frills, but there's no evidence to suggest that they're actually charging low fares to compensate. Once people fail to detect a distinction, they'll go for the lowest fare and the so called full-service airlines won't be competitive all the time so they'll loose customers.

Taking away the "free" (read included) sandwiches and drinks is fine if you're paying a low fare, but if you're the poor schmuck who's just shelled out close on £500 for a last minute round trip economy class ticket to Zurich from the UK, taking the extras away (or even just providing a sandwich) is mean, does not represent value for money, and will drive loyal regular customers away - if you get crap for low fares on the no-frills operators, why pay much higher fares for crap on the so-called full service airlines?


User currently offlineDexter From Austria, joined Jul 2000, 261 posts, RR: 1
Reply 12, posted (12 years 7 months 1 week 2 days 4 hours ago) and read 4369 times:

I don't quite see how this is going to help the airline. AUA can simplify the service and may even cut some fares, but they won't ever be able to compete with the LCCs as long as they don't cut their costs. And they have hardly made any progress with that. The salaries are way too high, they have to pay extra lease on the new aircarft aircraft. etc. Now they may cut some fares, but the competitors will always be able to further cut fares and still stay profitable while AUA won't. And what's the next step? Are they 1 year down the line just going to say: "Guys, either you're getting a pay cut or we are going down and you lose you job!" That's what happened in the U.S.

I'd agree with Skymonster to a great extent here. They will get some more backpackers flying with them at a low price, while loyal higher-paying customers (e.g. businessmen) will become more flexible when choosing an airline.

PS They still have one adventage over the LCCs, though: Miles&More

User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 13, posted (12 years 7 months 1 week 2 days 3 hours ago) and read 4348 times:

Re Miles&More:
Heard a birdie sing that minimum miles for the lowest fares will be 125 from next year! That is so stupid and pathetic I dont know what to say.

Either an airline is low cost and charges accordingly, or it positions itself as a full service carrier, where fares are a bit more expensive but they fly new aircraft to convenient airports at convenient times while offering good service and a decent mileage program. thats how I see things.

Yours truly - StarFlyer
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 14, posted (12 years 7 months 1 week 2 days 3 hours ago) and read 4341 times:

Looks to me like we're getting a four-tier system in Europe

1. Traditional carriers who have extensive LCC and traditional carrier competition, who must therefore compete by differentiating and improving their product. Eg. BD, BA, KL.

2. Traditional carriers without extensive LCC competition and only limited traditional carrier competition, who therefore are under less pressure to have a good product, and so who can sacrifice in flight and customer service without fear of losing customers. Eg. OS, LX, SN.

3. LCC carriers competing directly with traditional carriers from/to primary airports, who are able to charge for in-flight service, but who must maintain some semblance of customer service on the ground to compete with traditional carriers. Eg. U2, 4U, TV, NB

4. LCC carriers operating to/from secondary airports with very little direct competition at all from other LCC or traditional carriers. These carriers charge for inflight service and have no need to provide any form of customer service on the ground. Eg. FR, LS, WW.

To my mind, types 2 and 4 are the ones to avoid, as they have less to lose if they fail to meet your expectations.

User currently offlineSNBA319 From Netherlands, joined Oct 2003, 298 posts, RR: 0
Reply 15, posted (12 years 7 months 1 week 1 day ago) and read 4245 times:

So no more special meals on these flights either? Thats great it means no choice at all, not even for 3 euros!  Angry

User currently offlineBeowulf From Singapore, joined Jul 2003, 748 posts, RR: 13
Reply 16, posted (12 years 7 months 1 week 23 hours ago) and read 4237 times:


not too long ago (O.K. - maybe 20 years ago) one had to pay for the headphones in Y class, even on full service carriers like LH.

But I agree with what StarFlyer wrote that cutting meals in this extra cheap booking class won't solve OS' problems.

CU L8er,

User currently offlineOE-LDA From , joined Dec 1969, posts, RR:
Reply 17, posted (12 years 7 months 1 week 21 hours ago) and read 4189 times:

Looks like their motto is: We cann't save money on the pilots' salaries, so we save it at inflight service.

I checked airfares from Vienna to Frankfurt for next week, and the cheapest fare in Economy was EUR 855. When I spend this much money, and then still have to pay for my breakfast, then I am really done with an airline.

Regards, OE-LDA

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