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Have AA Check-in Staff Ever Heard About Oneworld?  
User currently offlineMozart From Luxembourg, joined Aug 2003, 2168 posts, RR: 13
Posted (10 years 9 months 3 weeks 1 day 10 hours ago) and read 4187 times:

I was really surprised when I was flying JFK-SXM last week: when I presented my British Airways Exec Club card at checkin, I was told both times "SIr, you cannot use this, this is a BA card". I had to tell them about oneworld, pointing to the little symbol on the card which was the same as the one on the wall behind them right next to the AA logo. Can it be true that AA checkin staff are not trained to know about oneworld???

22 replies: All unread, jump to last
 
User currently offlineCharliecossie From Germany, joined Oct 2001, 479 posts, RR: 9
Reply 1, posted (10 years 9 months 3 weeks 1 day 9 hours ago) and read 4082 times:

I've often wondered if *anyone* in AA knows that they're in Oneworld.
I work at FRA. All the Oneworld airlines operate from Terminal 2. Except one......


User currently offlineAzncsa4QF744ER From United States of America, joined Oct 2003, 690 posts, RR: 0
Reply 2, posted (10 years 9 months 3 weeks 1 day 9 hours ago) and read 4063 times:

Very true, not all American Airlines employees doesn't know about their own alliance. It's so sad... If they knew about the program they would only know about their own product and not others partners. If they would go into their system (Sabre) and pull up the information they would know it. Every information for oneworld members is a few key strokes away. They are too lazy to even bother. I know this for a fact. I work for Qantas and trust me the relationship between AA and QF at LAX isn't good.

The next time you book a flight on American try asking their agent about Oneworld and see which one know about the program..


User currently offlineCharliecossie From Germany, joined Oct 2001, 479 posts, RR: 9
Reply 3, posted (10 years 9 months 3 weeks 1 day 9 hours ago) and read 4042 times:

The relationship between BA and QF at LAX is hardly the best if the staff travel rumours are to be believed.  Smile/happy/getting dizzy
In our office (in FRA) there's a nice certificate up on the wall. It's signed by all the engineering directors of the Oneworld airlines and states that we will all work together and offer the best to each other. BA, AA and Cathay all have engineering sections in FRA. I know all the Cathay staff and see them regularly. We help each other.
I know no one at AA.



User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 4, posted (10 years 9 months 3 weeks 1 day 9 hours ago) and read 4041 times:

It may be because Oneworld is such a half-assed attempt at an alliance - there is so little coordination between the partners (apart from the mandatory million and one codeshares on each and every flight). Frequent Flyer benefit coordination is appalling, each carrier trying to force its locals to use their own frequent flyer program and placing enormous restrictions on accrual and redemption on other "member" programs. This is in stark contrast to Star where every airlines Frequent Flyers seem to get treated exactly the same and receive the same or very similiar benefits.

In oneworld they had to invent new Elite Tier levels Ruby, Emerald, Sapphire because they couldn't even agree on what should be Blue, Silver, Gold which is what all the other alliances have managed to coordinate.

There is very little ground handling coordination - so far only BA and QF have managed to organise joint First/Business lounges, even in places like HKG where the biggest local carrier is CX (why CX is even in Oneworld is a mystery to me, they're almost worse than AA with even being aware of its existence). Apart from the stickers by the door of the aircraft, Oneworld is little more than an excuse to codeshare, and really honestly, why bother ? Nobody's fooled by codesharing these days. The public wised up to that little scam years ago.


User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 5, posted (10 years 9 months 3 weeks 1 day 9 hours ago) and read 4025 times:

Hey Charliecossie,

...now that US moved from T2 into T1 as a result of its proposed Star Alliance membership, (at least yesterday I saw US aircaft parked at concorse C) maybe AA is going to move into T2!
Would make sense, and now the room and capacity is given there!

Best regards,

L1011Lover


User currently offlineMozart From Luxembourg, joined Aug 2003, 2168 posts, RR: 13
Reply 6, posted (10 years 9 months 3 weeks 1 day 9 hours ago) and read 3992 times:

Oneworld is missing on a great potential "wow" effect on the part of their passengers. Just think about what it does to passengers that are far away from home and their pull their "home" card and someone tells them they can use a lounge or they are tops on the waitlist. I had that effect with my Lufthansa SEN card on domestic flights in Northeastern Brazil, in Denpasar, and in small US airports. So far away from Europe and still I felt welcome right away.

User currently offlineAussie747 From Australia, joined Aug 2003, 1163 posts, RR: 0
Reply 7, posted (10 years 9 months 3 weeks 1 day 8 hours ago) and read 3979 times:

To JGPH1A,

You are so totally right the relationship between CX and QF is far from cooperative. As a QF Club memebr and Gold QF flyer member I have frequently had troubles with Cathay trying to get into their lounges and not wanting to check bags through both carriers

Another classic example is Qantas codesharing on Cathays flights to Rome
- no stopovers are permitted in Hong Kong nor can you use the CX lounge unless you are actually flying Business or First

Enough Said!!


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 9 months 3 weeks 1 day 8 hours ago) and read 3955 times:

Aussie747

They won't even through check bags ? Blimey, thats worse than not having an alliance at all ! EVERYbody through checks.

Oneworld in Europe could have been fantastic if BA wasn't so hellbent on having everyone in Europe as members of their (expletive deleted) Executive Club. For that reason I refuse to have a BA FQTV card, instead I've had to keep both my QF and AA cards, because depending on who you fly, where you live etc not all oneworld members give you mileage. Oneworld sucks piles.

In contrast, I have only a BD card for Star (have had it for years, its not the best Star card because LH have more non-Star accrual/redemption benefits), but it works exactly the same for all Star carriers, no questions asked. Likewise, I have only a DL card for Skyteam, works the same way.


User currently offlineCharliecossie From Germany, joined Oct 2001, 479 posts, RR: 9
Reply 9, posted (10 years 9 months 3 weeks 1 day 8 hours ago) and read 3907 times:

L1011Lover:

The mother of one of our Tecnicians works for AA here. She asked her manager (one of the senior managers in FRA) why AA weren't in T2 with the others and was told it was because the security arrangements were better in T1. Strange that Delta, Continental, US Air, BA, QF, etc find T2 adequate but AA don't.


User currently offlineSNBA319 From Netherlands, joined Oct 2003, 298 posts, RR: 0
Reply 10, posted (10 years 9 months 3 weeks 1 day 8 hours ago) and read 3873 times:

My friend flew back from AMS (with BA) via Gatwick (AA) to PHX on a frequent flyer ticket. She had changed her initial return date twice over the AA helpline. When requested, they told her to she only had to bring her confirmation number –not the original ticket(!)-, and the staff at the BA counter would help her from there. Little did she know, she did what she was told. I joined her to the airport, and she was actually checked into the flight. Luggage tagged etc. when asked for the paper ticket, she couldn’t produce it. So off to the ticket counter, where the extremely impolite Dutch BA-man started replying to her panic by shouting back at her.(I could actually see her travel details on his screen!) They needed the paper ticket to put a sticker on it for her AMS-LGW leg. His alternative (with a grin) for her situation: buy new single ticket to PHX, 1400Euros.
Then I got onto the phone with AA in NL, they immediately confirmed my suspicions: apply for lost ticket form with AA at LGW for approx 100$. Buy single ticket with BA to LGW: 400 euros.  Angry

OK, so stupid mistake of hers, but in this case the AA helpdesk in the US messed up, BA in AMS made the biggest fool ever out of themselves and AA in NL were helpful. Why could they, BA, not help her at AMS in the first place? Not exactly what one would expect of alliance performance. In AMS they even have a special Ticketing and CI area for Oneworld!


[Edited 2003-11-05 13:57:28]

User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 11, posted (10 years 9 months 3 weeks 1 day 7 hours ago) and read 3790 times:

Charliecossie,

...that is really kind of strange! I have absolutely no doubt that security in T2 is as good as in T1, especially with that many US carriers flying out of it!

And I would bet, that AA soon is going to move to T2!
But who knows what´s going through their mind!!!???

We will see!



User currently offlineSkyway1 From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 9 months 3 weeks 1 day 6 hours ago) and read 3719 times:

Well I have no idea about how AA's operations are staffed overseas, but here in the states many AA stations are staffed by Worldwide Flight Services personnel. I would imagine many of these employees are not properly trained on the alliances AA has with other airlines. Maybe there are some Worldwide Services personnel on this board that can comment?

Chris

 Nuts  Nuts


User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 13, posted (10 years 9 months 3 weeks 1 day 5 hours ago) and read 3659 times:

I was trained on Oneworld (as a matter of fact, every agent is), so quit generalizing.

Also, JFK is a AA staffed agent station.



[Edited 2003-11-05 16:52:18]

User currently offlineSkyway1 From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 9 months 3 weeks 1 day 5 hours ago) and read 3600 times:

It's good to hear AA still cares about some of their stations!

I was merely trying to give a perspective on why some of these members had problems with Oneworld.

As a matter of fact my airline handles Skyway Airlines flights(their computer system is Fastair and ours is good ol' Native sabre), and they don't train us on a DAMN thing!

So relax homie!

Chris

 Nuts  Nuts


User currently offlineFRALIM From Germany, joined Jun 2003, 121 posts, RR: 0
Reply 15, posted (10 years 9 months 3 weeks 1 day 4 hours ago) and read 3584 times:

Hey!

AA has not moved to T2 at FRA. Yesterday both AA and US were parked next to each other at concourse C. I think they moved some LH and DE flights to concourse B (or A) to have enough space for the three US flights.

I personally can't understan how someone can rather depart from concourse C than from T2. It's old and ugly... not compareable to T2.... I really think they should move to T2 like the rest of oneworld!!!

About the security reasons they mentioned: that could be true, as there is a difference between C and T2. In T2 passengers going to the US or UK have to pass two security checkpoints ( you also find these aditional securities in concourse A and B). But that's a little different in concourse C, where local pax only have to pass one security checkpoint (there's an extra one for transfer pax), when, in the morning, the whole concourse is dedicated to US flights. At that time they already have the "US-standard" at the first security control.

Maybe AA thinks that it is more comfortabel for its pax, when there's only one security to pass (and the way to the departure gate is a lot shorter in C anyway).

But i still think they should move. At the moment they codeshare with AY and LX out of FRA (any other airlines?), so it would really make sense to move closer to its partners in T2!!!

Ciao Chris


User currently offlineJFK747SP From United States of America, joined Nov 2003, 9 posts, RR: 0
Reply 16, posted (10 years 9 months 3 weeks 1 day 4 hours ago) and read 3512 times:

I can relate to this topic.

This past July I was checking in at the JFK AA electronic kiosk for a flight to SNA. One of the last screens prompted me to enter my AA Advantage number -- there was no field for entering a OneWorld Alliance number. So, I skipped it and once finished I walked over to the counter agent and asked her to please enter my LanChile LanPass number into the system so I could be credited for the flight miles. I handed her my LanPass card and she immediately handed it back saying that it wasn't an Advantage card. I told her that it was a OneWorld Alliance card and she just looked at me like I was speaking a language she'd never heard before. I explained to her that American Airlines is a member of the OneWorld Alliance and that LanChile is part of it and that I could be credited the miles. Again, the blank, unknowing stare.

She did her best to figure it out. She did type what seemed like a million strokes into her keyboard, but she couldn't find anything that connected LanChile to American Airlines. Finally, she asked an agent next to her for some help. He took my LanPass card and repeated the same process I had just gone through with her -- handing the card right back to me and telling me that this wasn't an Advantage card. Again, I went through my explanation of how LanChile is part of the OneWorld Alliance, which AA is a part of as well, blah, blah, blah. And again, the blank, unknowing stare. Much to his credit he wanted to solve the problem so he came over and started typing things into the computer and he finally did come up with some way to enter the LanPass number into the system. Finally, success. But at what cost of time and aggravation? I just figure things should be easier than this and that I shouldn't have to be the one training AA employees on the workings of their OneWorld Alliance, or for that matter, even having to notify them of its existence.

I point this case out as my only problem with the OneWorld Alliance.
All other times and all other locations I have used the LanPass while flying the Alliance I have never encountered incidents like the one just described.

p.s. the miles did show up on my LanPass statement


User currently offlineIberia340600 From Spain, joined Oct 2003, 804 posts, RR: 14
Reply 17, posted (10 years 9 months 3 weeks 1 day 3 hours ago) and read 3448 times:

It must depend on the staff at the airport.

I flew with AA to Miami from JFK in July on a revenue ticket so I presented my Iberia Plus card...and they put in the FF number no questions asked. Sure enough when I got my statement, the points were credited.

Some people know, others dont...hopefully, eventually everyone will!  Smile/happy/getting dizzy



Visca Barça!!
User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 18, posted (10 years 9 months 3 weeks 1 day 3 hours ago) and read 3405 times:

Skyway1,

That first statement wasn't directed at you, sorry.  Smile


User currently offlineSkyway1 From , joined Dec 1969, posts, RR:
Reply 19, posted (10 years 9 months 3 weeks 1 day 1 hour ago) and read 3276 times:

AIR757200,

No problems.....

I know it can be aggrevating that people throw you into the same category as others based on a few isolated experiences.

I should know because we get some very upset people......that just flew in Chicago-Midway if you get my drift!

Chris

 Nuts  Nuts


User currently offlineIbe1238 From Spain, joined Mar 2001, 134 posts, RR: 1
Reply 20, posted (10 years 9 months 3 weeks 18 hours ago) and read 3190 times:

I ignore the transactions that AA staff use to introduce the FF while check-ing, but IBERIA uses the same for all FF accepted by us(we just have to add the two letters code of the airline before the number). If we doubt, we introduce the ff card and if the system accepts it,then it's ok(We normally doubt when it's a code-share flight operated by other airline and we are handling agents and a pax wants to put in his IB PLUS CARD and has a ticket of the operator of the flight, for example, OK/IB code share). We also have a graphic next to our computers with the different cards of the members of WW and the level of service and tiers and we have received OW training.
I have never flown as a non rev with AA, but many of my colleagues had tried and they normally forget that we are also from OW and don't give us the priority we deserve in their waiting list(this priority is regulated by OW Staff travel agreements, signed by both, IB and AA). A colleague of mine, trying to get San Juan from Miami, was passed in the waiting list by several people of non-Oneworld airlines as MEXICANA(STAR) and Air France(Skyteam) . In a non-rev Iberia waiting list these staff should have less priority than an AA staff......
Manuel


User currently offlinePER744 From Australia, joined Mar 2003, 405 posts, RR: 2
Reply 21, posted (10 years 9 months 3 weeks 15 hours ago) and read 3082 times:

I've actually never had a problem with AA and oneworld. My Qantas Frequent Flyer/Qantas Club card has been accepted without any problems when checking in at a number of airports (SFO, LAX, ORD, IND, YOW, MCO, SJC).

Only thing I've ever noticed is that they didn't give me my two free drinks coupons in the Admiral's club in ORD, but I don't drink before flights anyway.


User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 2
Reply 22, posted (10 years 9 months 3 weeks 14 hours ago) and read 3032 times:

I've had the same problem with my United card travelling in Eastern Europe on Lufthansa. They either look at me as if I am from Mars, or enter it as a Lufthansa card and I don't get the miles. They sometimes even have Star Alliance advertisments in the background and still have no idea what I am talking about. Not to mention using an Aeroflot bonus card, on, my gosh, Aeroflot. Part of the problem is that many stations are staffed by airport employees, not the actual employees of the airline...

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