Searpqx From Netherlands, joined Jun 2000, 4343 posts, RR: 11 Reply 1, posted (10 years 3 weeks 3 days ago) and read 2449 times:
I came on just as the last ones were retired - what I was told (in res - so take w/ a grain of salt) was that while very popular w/ the pax, they were reliability nightmares. Also, they didn't meet there performance targets, and the Q200s were more efficient for roughly the same pax. So they dumped them in favor of the Q200s. Dash8Tech probably has the real story tho.
"The two most common elements in the universe are Hydrogen and stupidity"
Flying-Tiger From Germany, joined Aug 1999, 4136 posts, RR: 38 Reply 4, posted (10 years 3 weeks 2 days 15 hours ago) and read 2289 times:
3 things were issues:
1) Dornier´s support at that time was anything than good which produced quite alot of troubles for airlines when they had technical problems with their aircraft. They never really learned it in the correct way, however AvCraft Dornier finally seems to listen to customers.
2) The 328J-100/110 was a few knots slower than promised and again there was the reliablity issue due to product support. In short, the 328-110/110 did not deliver to QX what they were promised.
3) The probably most important issue: Bombardier was able to offer a complete turboprop product line, Dornier was too relucatant to offer and launch the 528-100/110, a 50-seat version of the 328. This finally limited QX in its ability to expand and they switched over to the Dash 8 line completely.