Singapore 777 From Australia, joined May 1999, 1023 posts, RR: 3
Reply 2, posted (11 years 2 months 2 weeks 3 days 13 hours ago) and read 4230 times:
Doesn't seem like a problem specific to SQ. Looks like the entire Terminal 2 is affected. Just happens that SQ is the home airline there. Getting better now though, at around 1.00pm everything seemed to go back to normal.
Ejazz From United Arab Emirates, joined May 2002, 725 posts, RR: 34
Reply 4, posted (11 years 2 months 2 weeks 3 days 4 hours ago) and read 3888 times:
Singapore Airlines Reservations and Check-in system went belly up, the back up system then failed. All check-in was manually done resulting in large delays. SQ018 was further delayed due to comms problems requiring an aircraft change.
SIA check-in system breakdown delays several flights
By Asha Popatlal, Channel NewsAsia
SINGAPORE : Several Singapore Airlines flights at the Changi airport were delayed on Monday morning after the airline's automated check-in system malfunctioned for several hours and passengers had to be manually checked in.
Screens with "delayed" signs and long queues were what greeted SIA passengers at the airport's Terminal 2.
This was a far cry from the usual brisk check-in that travellers on SIA planes have grown accustomed to.
"I think people were just pushing. You don't know who is first," said a disgruntled passenger.
"Manual check-in. They didn't explain it," said another.
Irate passengers were seen busy calling family and business associates to explain why they would be late, while check-in staff struggled to cope.
The check-in system only came back online about two and half hours later at around 10am.
SIA, in a statement, has apologised for the inconvenience and confirmed that several SIA flights had been delayed.
The airline did not say how many flights were affected but a check on the airport website showed as many as 27 SIA and SilkAir flights were delayed by up to two hours during this period.
However, it could not be confirmed if all these delays were because of the check-in system breakdown.
Ex_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 8, posted (11 years 2 months 2 weeks 2 days ago) and read 3284 times:
Singapore Airlines Limited records show the following expenditure on communications and information technology for the following financial years.
FY00/01: S$105 700 000
FY01/02: S$131 600 000
FY02/03: S$150 400 000
Wow, Kudos to you for researching a published report.
Now, please try and articulate - in both quantitative and qualitative terms - the value-add that this IT expenditure had on the organisation. You can't, can you? Well, I can.
Gordonsmall From UK - Scotland, joined Jun 2001, 2205 posts, RR: 21
Reply 9, posted (11 years 2 months 2 weeks 1 day 6 hours ago) and read 3142 times:
Before everyone starts setting up a kangaroo court to take SQ's IT dept to trial let's remember that at the end of the day computers have glitches occasionally - even in Singapore!
No matter how much money you spend on IT infrastructure, even the most redundant systems can be brought to their knees with a few simple consecutive (though highly unlikely) failures - failures which individually would be nothing more than an eyebrow raising, tea-break shortening event to the IT staff, but which together leave huge parts of a system frozen in the dark-ages.
Yes it was inconvenient,and lessons will no doubt be learned but it's hardly the end of the world - life has these little challenges, especially if you work in IT.
Statistically, people who have had the most birthdays tend to live the longest.
Tsentsan From Singapore, joined Jan 2002, 2016 posts, RR: 16
Reply 11, posted (11 years 2 months 2 weeks 1 day 4 hours ago) and read 2966 times:
Computer systems may have a glitch, thats what your disaster recovery plan is for... obviously SQ's DRP didnt really kick in.. perhaps they should do more testing and maintenance of their backup systems.
Ryanair!!! From Australia, joined Mar 2002, 4764 posts, RR: 25
Reply 12, posted (11 years 2 months 2 weeks 1 day 4 hours ago) and read 2965 times:
Tsk tsk... I can imagine all the investigations and de-briefings and "lesson learnt" discussions ala Singapore style! Computer glitches notwithstanding, the fact that the back up failed as well poses a big risk for the airline.
Welcome to my starry one world alliance, a team in the sky!