Qantasclub From Australia, joined Nov 2003, 757 posts, RR: 3 Posted (10 years 3 months 2 weeks 6 days 6 hours ago) and read 7507 times:
Lets talk about inflight service. Who do you think has the best inflight service in the sky? Now before we all launch into biased appraisals of our respective home carriers, I would like you to have a long objective look at airlines that you have been on that have really made a consistent good impression. Because good service to me is not just the odd fantastic flight mingled with several mediocre flights, it is a clear and consistent service culture that is obvious and delivered at least most of the time.
I can say from experience that Qantas, my choice airline is patchy-fantastic flights sometimes, soso flights other times and occasionally appalling service. The 2 outstanding carriers that consistently stick in my mind are SQ and CX, and i think they still set the standards for inflight service. Some might say that the FAs are clinical and mechanical in their service delivery, but i guess that is what consistency requires. There's also more of an emphasis on service in Asian cultures as well. (Although this does not translate to good service always eg: PIA, Air India-truly HORRIBLE from experience).
And the there is the egalitarian service culture of US carriers (and i guess qantas fit a little into this category as well, but I reckon that the service on QF is still, consistently better and noticeably so than US airlines). Many passengers don't mind this or is it just that they are used to it and have never flown with pampering asian airlines?
What is your opinion on who has the best service? I'm not talking about one-offs and your most recent flight, but more a reliable expectation you have come to expect from many flights with the same carrier.
KYIPpilot From United States of America, joined Oct 2003, 1383 posts, RR: 7
Reply 2, posted (10 years 3 months 2 weeks 6 days 5 hours ago) and read 7369 times:
In order for this to be logically answered, the people that answer would have to repeatedly fly every carrier in the world. I'm not trying to be a smart ass, but I think bias will be coming in. Anyway, I can't answer that because I mostly fly NW, but have never had a problem with their service.
"It starts when you're always afraid; You step out of line, the man come and take you away" -Buffalo Springfield
Poh2 From Venezuela, joined Oct 2003, 219 posts, RR: 0
Reply 5, posted (10 years 3 months 2 weeks 5 days 22 hours ago) and read 7211 times:
I've lived in three parts of the world. First in Venezuela, where I flew mostly Lufthansa and KLM to Europe for many years, and AA or UA to North America.
After that, I went to college in the US, where I regularly flew Continental for four years (my school was near EWR, so it was the best option).
Now, I'm in Zurich and I fly mostly SWISS, but have also flown with AF, KL, and Malev within the past year or two.
Of all these airlines, most of which I've flown at least 4 or 5 times, I would say that SWISS provides the best inflight service I've experienced. Their professional yet friendly attitude is unrivaled. Onboard catering has also been the best I've had. In second place, my vote would go to Continental. Third place, KLM.
Qantasclub From Australia, joined Nov 2003, 757 posts, RR: 3
Reply 6, posted (10 years 3 months 2 weeks 5 days 18 hours ago) and read 7123 times:
Thanks for all your responses so far. I have never flown SWISS but have heard lots of good things about them-pity with swissair collapsing. They don't seem to win as much accolades these days for service-i wonder if the staff are still the same post swissair.
Emirates seems to be winning plenty of awards these days, as are SQ, CX and occasionally BA.
JGPH1A From , joined Dec 1969, posts, RR:
Reply 7, posted (10 years 3 months 2 weeks 5 days 18 hours ago) and read 7088 times:
I've found BA to vary wildly between excellent and dramatically awful - it depends very much on the crew and the route. Down the back of a 747 on the late SA - New York">JFK-LHR bus route, I have found crews in most cases very unsympathetic and trying hard to get the service over as quickly as possible. But take the same flight the other way, say the 117 early morning, and they're wonderful - just my few experiences anyway. Same with European flights, but I've always had many more good experiences than bad with BA.
QF, NZ, SA crews are always a pleasure, always chatty and friendly and helpful - maybe an ex-colonial halo effect, who knows - but I have always found this to be the case - I love flying QF especially, and have a very soft spot for SA always.
US carriers can vary a lot as well, but seem more affable than their European counterparts, who tend to get on with the job and rather leave out the personal interaction as much as possible (again, always just my subjective view).
Asian and Middle Eastern carriers I've found tend to have many nationalities represented in their crews, which is nice from the point of view of languages for the passengers, but can lead to a lack of cohesion between crew members which can lower the level of service at times.
9V-SVC From Singapore, joined Oct 2001, 1792 posts, RR: 11
Reply 9, posted (10 years 3 months 2 weeks 5 days 18 hours ago) and read 7016 times:
Emirates , Malaysia Airlines and China Southern Airlines services impressed me among all the airlines I flew so far , they have impressed me with their great service which includes smiles and nice gestures and showed patience to annoying passengers .
Rednose From United Kingdom, joined Nov 2002, 46 posts, RR: 0
Reply 11, posted (10 years 3 months 2 weeks 5 days 18 hours ago) and read 7013 times:
I have over the past 20 years travelled between Europe and South Africa so many times, I have lost count. In addition I have travelled to the East, Australasia, the Americas and inter-Europe more often than I care to remember. I love flying and enjoy trying different airlines. Especiallly on the really long haul flights. Airlines that I have flown on the longer than nine hours sectors, include SA, QF, CX, EK, BA, LH, SR, AF, TG, MH, VS and DL. I travel in F or J class most of the time, but have, on occasion travelled in Y for long haul.
Although I have had great experiences on most of these, I have found that the one airline that consistently provided excellent service is Emirates.
TR From UK - England, joined May 2001, 953 posts, RR: 0
Reply 13, posted (10 years 3 months 2 weeks 5 days 18 hours ago) and read 6955 times:
My experience calls for Malaysia Airlines which I have travelled in all classes of service on both business trips and leisure flights. Though I have on occation had not so good experiences with MAS, they normally provide superb inflight service, not only in First and Business but also in Economy which at the end of the day is the class of service most of us experience and base our opinion upon.
But most airlines are capable of offering very good service and it is often small issues that devide the good inflight experience from the not so good. But that´s the game for the airlines and most other compagnies. You fight hard to build up customer satisfaction over a long period of time and may see it all lost in matter of seconds due to a small mishap.
But again MAS has got quite some goodwill from me!
Socrates17 From United States of America, joined Sep 2003, 54 posts, RR: 0
Reply 15, posted (10 years 3 months 2 weeks 5 days 17 hours ago) and read 6938 times:
Anecdotal data isn't that useful but, hypocrite that I am, here's mine based on flying most major US and Western European airlines plus the Usual Southeast Asia and Oceania Suspects. Mostly in business class. No experience with Latin American, African, or (much to my regret) C.I.S. or Eastern European carriers. Hope to rectify the latter very soon.
Singapore was the best. Sorry!!! I hate to perpetuate a cliche', but... ANA was a close second. Cathay Pacific also really good.
Thai was one of the worst. FAs got testy when I asked for a glass of milk a few times (settles the ol' stomach.) Also, last flight from BKK to Sydney I was seated in business next to Mrs. Creosote who had two large plastic shopping bags filled with all sorts of detritus on her lap the entire flight including take-off and landing. When I pointed this out to an FA, all I got was a glare and the bags remained un-stowed. (I remained pretty stewed and I don't mean on booze.)
Air Canada usually disappoints. Continental has always had the best US FAs by a wide, wide margin. Much nicer even than Amtrak staff. One would think that given the parlous state of US rail travel they would make an effort, but no-one seems to care. Going to Flagstaff next month; Amtrak out and JetBlue back. The comparison should be educational.
BA is OK but not great. (I only have trans-Atlantic BA flights to go by. I suspect Asia to LHR may be quite different.) Same with SAS. My experiences with LH FAs, contrary to much that I have read, have always been extremely pleasant. I completely fail to comprehend many of my fellow Americans' perception of rude behavior from either the French in general or Air France FAs in particular. I have always found the French very friendly. (Also on the TGV, BTW, which has great service.)
The EasyJet FAs I have flown with have always been very nice. They may not give food but they sure aren't rude. Intend to fly Ryan Air in order to be able to compare.
Qantas OK, but BOY do I miss Ansett. Can't really judge Air NZ because I was in a really testy mood myself on one particular flight and that may have been reflected back at me. (Auckland to HK on a day flight. I will try never to take a long haul day flight again. Not being able to either sleep or smoke for umpteen hours drives me round the twist.) My trans-Tasman Sea flights were all too short to make any judgments.
It seems that the general perception (at least based on the messages I have read) is that Asian crews are the best and US the worst with the Europeans somewhere in between. My experiences pretty much bear that out with the exceptions of Thai and Continental.
Qantasclub From Australia, joined Nov 2003, 757 posts, RR: 3
Reply 23, posted (10 years 3 months 2 weeks 5 days 16 hours ago) and read 6755 times:
Yeah, sorry Tsv-we are talking about inflight service. (was getting confused with my other running topic on lounges) In that case, you are right...Ansett had the best inflight service IN THE WORLD, until the kiwis stuffed everything up. No arguments there. But honestly...the Qantas club lounges were heaps better than golden wing-in Syd and Melbourne anyway.