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More LHR Service: AA Or UA?  
User currently offlineORD747CLE From United States of America, joined Nov 2003, 240 posts, RR: 0
Posted (11 years 3 weeks 4 days 1 hour ago) and read 4948 times:

I have been hearing recently that UA has increased frequency to LHR and was wondering who had more service? AA or UA?

Which airline would you rather fly to LHR?

26 replies: All unread, showing first 25:
 
User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 1, posted (11 years 3 weeks 4 days ago) and read 4893 times:

As a Flight Attendant based in LHR for United, I'll offer my completely biased opinion...

It's not really a matter of increasing frequency, rather, what planes and how many seats are flying over the pond. Both AA and UA operate all the slots they can, the difference is the majority of AA's flights are 772's with one or two 763's in the mix. UA operated mostly 772's but in the next few months you'll see a mix of 772's, 744's and at least one 763. UA will have more seats by this summer with 4 744's flying in and out of there!

From what I've heard from a number of passengers, United's First Suite is a much better product then AA's with more pillows blankets and a higher level of service. I've also heard that UA's enhanced Business Class on the 772's and 744's is better than AA's. (the enhanced Business product will be complete by this summer last I heard). The Economy cabin is about the same in service levels except on the 744 where UA does not have PTV's. (much to everyone's dismay)

From an operations standpoint UA is better set with a flight attendant base of about 700, a huge ground support/cargo operation which has been recognized a number of times as one of the best operators and with the best On-Time record out of LHR. Our ground operations also support a few other carriers with their cargo handling. We can handle irregular operations better then AA and if we need we can call on our operations in FRA and CDG for additional staffing and support. UA's got it together in LHR! Not perfect but doing a great job!



The debate continues... Starwood or Hyatt... which is better
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33273 posts, RR: 71
Reply 2, posted (11 years 3 weeks 4 days ago) and read 4847 times:

All of AA's flights to London Heathrow are 777-200ERs. No 767s to speak of. They have a larger presence at Heathrow than United, which has cut flights to/from Heathrow in recent times, not added, with flights to Boston, Miami, Los Angeles, O'Hare, and New York/JFK. By the media, at least, American's premium services are considered superior to United's, having won more awards than the latter.


a.
User currently offlineSydscott From Australia, joined Oct 2003, 3188 posts, RR: 21
Reply 3, posted (11 years 3 weeks 4 days ago) and read 4836 times:


There was a listing in another thread but AA has more services to LHR than UAL. Check the timetable on the websites and you will see.


User currently offlineAs739x From United States of America, joined Apr 2003, 6194 posts, RR: 24
Reply 4, posted (11 years 3 weeks 4 days ago) and read 4806 times:

AA
LHR-JFK 6 daily
LHR-MIA 1 daily
LHR-ORD 4 daily
LHR-DFW 0 daily
LHR-LAX 1 daily
LHR-BOS 2 daily
I have found 14 daily, all 777's

UA
LHR-SFO 2 daily
LHR-JFK 2 daily
LHR-LAX 1 daily
LHR-ORD 3 daily
LHR-IAD 3 daily 1 767/1 777/1 744
I found 11 daily, with mix only on IAD right now, but as stated the 747 is coming soon!
ASSFO



"Some pilots avoid storm cells and some play connect the dots!"
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33273 posts, RR: 71
Reply 5, posted (11 years 3 weeks 4 days ago) and read 4797 times:

Two minor corrections. On AA, MIA-LHR is 9x weekly and BOS-LHR is 13x weekly. For summer 2004, MIA-LHR will go 8x weekly and LAX-LHR will become 14x weekly.


a.
User currently offlineLhr001 From , joined Dec 1969, posts, RR:
Reply 6, posted (11 years 3 weeks 3 days 23 hours ago) and read 4722 times:

Has there been any news as to the rumor of British Airways sniffing around San Jose for possible service to London?

American Airlines has been very interested in feeding a European route into the San Jose base to compete with the United Airlines San Francisco service. It wouldnt seem as if American Airlines would offer Heathrow, more like Gatwick!


User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 19
Reply 7, posted (11 years 3 weeks 3 days 13 hours ago) and read 4619 times:
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Looks like AA has increased LHR-JFK from a 5 daily to 6 daily. United nearly had an equal number of daily departures as AA at LHR until last year, but EWR and BOS were sadly axed.





In Arsene we trust!!
User currently offlineAA767400 From United States of America, joined Jan 2001, 2401 posts, RR: 26
Reply 8, posted (11 years 3 weeks 3 days 11 hours ago) and read 4506 times:

FA4UA, UA just sold slots at Heathrow. AA Is has more flights out of LHR
then UA. Yes, they will bring their 744's, and hold more passengers. I don't
know who has a better product in first or business, because I have not
flown on UA, in those cabins. But in coach, AA is far better for the simple
fact that every row has MRTC. By the way, I thought UA closed most of
their foreign bases?



"The low fares airline."
User currently offlineAs739x From United States of America, joined Apr 2003, 6194 posts, RR: 24
Reply 9, posted (11 years 3 weeks 3 days 10 hours ago) and read 4467 times:

Lhr001-AA has been talking about that SJC service a long time. Whats holding it up?
ASSFO



"Some pilots avoid storm cells and some play connect the dots!"
User currently offlineCrewrest From United Kingdom, joined Aug 2001, 93 posts, RR: 0
Reply 10, posted (11 years 3 weeks 3 days 10 hours ago) and read 4427 times:

ORD747CLE

Mate, I guess you are coming from CLE, but try connecting to Virgin , far more hospitality than those grumpy American carriers.  Big grin


User currently offlineDIA77 From United States of America, joined Jan 2000, 706 posts, RR: 6
Reply 11, posted (11 years 3 weeks 3 days 10 hours ago) and read 4370 times:

Not to turn this into a AA vs. UA war but..... I will take UA's business or economy class any day over AA on this route. Granted I've only flown to LHR a couple of times on AA, but I clearly prefer UA. That's an unbiased Chicagoan's perspective. Nothing like 777 and 744's across the Atlantic...

User currently offlineTWA902fly From United States of America, joined Dec 1999, 3129 posts, RR: 4
Reply 12, posted (11 years 3 weeks 3 days 10 hours ago) and read 4354 times:

Well... I'm flying UA to London for spring break. chose it over AA. the two cheapest choices were

UA ORD-LHR-IAD-ORD $461
AA ORD-RDU-LGW-RDU-LGW $460

Natrually i went with United

TWA902



life wasn't worth the balance, or the crumpled paper it was written on
User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 13, posted (11 years 3 weeks 3 days 9 hours ago) and read 4267 times:

AA767400:

UA closed its pacific and asian bases.
They still operate Flight Attendant bases in LHR, FRA and CDG!
United passengers love this aspect of UA´s international product, because they are served by mixed american and european crews, able to help non-english speaking customers!
It is very common to have british, french, german, dutch and spanish F/A´s beside many other nationalities, who of course are native speakers and fluent in their language!

Best regards

L1011Lover


User currently offlineTekelberry From United States of America, joined May 2003, 1459 posts, RR: 4
Reply 14, posted (11 years 3 weeks 3 days 9 hours ago) and read 4216 times:

AA has a much stronger prescence at LHR for one simple reason: BA. AA uses LHR as a connection point to other oneworld carriers, mostly BA. It's their international hub, so to speak.

User currently offlineOrd747cle From United States of America, joined Nov 2003, 240 posts, RR: 0
Reply 15, posted (11 years 3 weeks 3 days 7 hours ago) and read 4156 times:

I didn't realize UA had crew bases in FRA and CDG! Why do you think they would have crew bases in CDG with only 3 flights daily? Is that economical?

User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 16, posted (11 years 3 weeks 3 days 5 hours ago) and read 4087 times:

I don´t know if it is economical to run a base in CDG, it probably is, otherwise they would have closed that base!
On the other hand, there were talks about the CDG base at the risk of closure but no decision has been made yet, maybe it´s just a bad rumor!
I don´t know when and why UA established the base at CDG, but they used to have more flights a day than 3!
LHR opened in 1991 after the aquisition of Pan Am´s LHR rights, and the FRA base was opened in 1996 after United and Lufthansa began their Star Alliance partnership!
I would presume that the european F/A´s are maybe a bit cheaper than the US based crews, but I´m not 100% positive, as they all are unionized in the AFA!
It´s probably mostly about languages and bringing some european culture on international transatlantic flights!
No doubt, for the passengers it definetly is a plus!!!

Best regards,

L1011Lover


User currently offlineAA767400 From United States of America, joined Jan 2001, 2401 posts, RR: 26
Reply 17, posted (11 years 3 weeks 3 days 5 hours ago) and read 4048 times:

L1011lover, You don't need to have other Crew members based in
a foreign base to have foreign speaking Crew members onboard a
plane. Based here in JFK, we have a variety of languages spoken on
are flights. Tonight, I am working a 777 with five languages on board.
French,Portuguese,Italian,Spanish and Japanese. And all live in N.Y.
AA has mixed Crews all the time. UA, is huge in Asia. AA Is huge in
Latin America, and yes, bigger in LHR. Now, question is....Who is
bigger in Europe on the whole? UA Or AA?



"The low fares airline."
User currently offlineQqflyboy From United States of America, joined Oct 2003, 2297 posts, RR: 13
Reply 18, posted (11 years 3 weeks 3 days 4 hours ago) and read 4024 times:

Sorry to go off topic... just responding to above comments.

DIA77... I would gladly take AA's More Room Throughout Coach and PTVs on their 772s... more than we can say for UA's 744s. Yes, you started the war.

TWA902fly: Naturally, you'll be cramped. Enjoy the trip!

From the pix I've seen here of UA's First Suite, AA's Flagship Suite seems superior. Just my opinion.


View Large View Medium
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Photo © Matthew Lee
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Photo © Greg Vaughn




The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineAA7573E From United States of America, joined Nov 2003, 475 posts, RR: 2
Reply 19, posted (11 years 3 weeks 3 days 4 hours ago) and read 4002 times:

In terms of the coach product, AA beats UA hands down. Lets start with your legs, and where you can put them. The more room in coach on the 777s is far in away the most comfortable between UA and AA. Why anyone would chose the cramped cabins of UA, over the exrta legroom in AA is beyond me.

Once you get past that, the all important PTVs on the AA 777s are a great touch, but trans Atlantic coach service is basically two meals and a flick, no matter which airline you are on. So I suppose if you like one airline's food over another's, you spend too much time in the air!!

You can get a moody FA on any airline, just as easy as you can on the other. But you can only get the increased room on one, and that's AA.




See you up front!
User currently offlineUAL777CONTRAIL From , joined Dec 1969, posts, RR:
Reply 20, posted (11 years 3 weeks 2 days 21 hours ago) and read 3920 times:

AA7573E,
You aren't bias are you? naw didn't think so.

AA beats UA hands down? This is ones opinion.

And yes, lets start with your legs, people fly United because they offer a good product, other wise they would have all the business they do crossing the pond.

Why anyone would choose the cramped cabin over AA? Because we offer E-plus on our domestic flights as well, we have a better mileage plus program, we are a part of a better alliance, HMMM should I go on?

PTV'S? HMMM, we have those as well, pretty nice also.

So now for the increased room? I have flown them many times in middle seats and have had great flights. If that is all your saying AA is offereing then i guess all they have to offer is a seat with what 4 or 5 inchs more room? What does a AA 777 hold in coach?


QqFLYBOY,
Those are two different angles, UAL offers the same stowage like the AA seat, you just cant see it. Nice one, and I bet both seats are comfy.

UAL 777 CONTRAIL


User currently offlineTekelberry From United States of America, joined May 2003, 1459 posts, RR: 4
Reply 21, posted (11 years 3 weeks 2 days 20 hours ago) and read 3896 times:

UAL777CONTRAIL,

This forum is for people to express their opinions, which you are obviously doing. Whats your point?

Yes, you offer E-plus on part of your coach product. AA offers MRTC on the whole coach product.

Better mileage program? How so? AAdvantage is one of the strongest mileage programs in the business. Please list some points that make Mileage Plus better than AAdvantage.

Better alliance? You mean the alliance that will accept basically anyone if they apply? Star Alliance is about quantity. oneworld is about quality. They both have their strong and weak points.

Please DO go on...

The AA vs. UA war will never stop. Let's just say that they are both quality airlines offering great products and competitive service. Not to mention that AA is the biggest airline in the world. (ok, in all fairness, I should have left out that last part Big grin )


User currently offlineJet-lagged From United States of America, joined Mar 2002, 877 posts, RR: 0
Reply 22, posted (11 years 3 weeks 2 days 15 hours ago) and read 3870 times:

AA's more room in coach is great. I'm willing to pay a bit more to fly them on those long flights. Their inflight entertainment is abysmal though. Limited channels, a couple of which I think are essentially paid by the content providers, and no international selections to speak of.

It's a tough choice - more comfortable, but bored from the the mindless video fare.


User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 23, posted (11 years 3 weeks 2 days 10 hours ago) and read 3801 times:

AA767400:

...I´m aware of the fact, that there are a lot of US F/A´s speaking foreign languages, or many who have greencards and work out of the US!
I was a DL interpreter, and DL does no longer operate the interpreter bases at FRA and WAW, they always had and still have many different language speakers based out of ATL, JFK and CVG!
I was just saying, that it is a good aspect to have mixed crews, and I love to have both american and european F/A´s on flights between the US and Europe!
It´s just probably at least a bit easier to find fluent german or french speakers in Europe, don´t you guess?
They needed german speakers quickly in 1996, so they simply hired Germans!
I don´t know if AA or UA is bigger in Europe, my guess would be UA!
Anyhow, DL is the biggest US carrier in the european market!

L1011Lover


User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 24, posted (11 years 3 weeks 1 day 22 hours ago) and read 3682 times:

This thread has really become a UA vs AA-- fabulous isn't it?!  Acting devilish

A couple of things worth mentioning:

UA operates FA bases in LHR, FRA, CDG and still in ASIA contrary to popular opinion... HKG, and Narita. (SIN and TPE were closed in 2003. Also in reference to UA's CDG base only having 3 flights a day, we operated SIN for just one flight a day!).

UA's economy plus product accomplishes two goals which must be mentioned... more *noticable* room (5 inches as opposed to AA's 3 inches) to reward your frequent fliers and still not kill your ASM's. AA's MRTC product cut too much occupancy (something like 13% originally systemwide, hence their reverting some of their domestic fleet) but UA's Econ Plus only removed one row of seats per plane thereby offering a better product to those who will appreciate it and without killing occupancy.

UA's 777's vs AA's 777- both have PTV's. The problem UA faces with adding the 4 daily 744's is that the economy cabin only has overhead video.

Returning to the question of whether it makes sense to operate CDG as a FA base: as long as the Euro is strong and as long as hotel rooms in CDG aren't cheap, we'll have a base there. That's always the determining factor! Is it cheaper for lots and lots of hotel rooms or to staff a base there? Contractually for UA FA's, 60% of all international flying must be done by US bases.

Oh, on a side note, true or not, mentioning BA's presence in LHR and the partnership with AA isn't always a good thing. BA has had a dark past at LHR and continues to. SUGESTED READING: Dirty Tricks by Martyn Gregory.

FA4UA



The debate continues... Starwood or Hyatt... which is better
25 UAL777 : I have only flown on American 1 time(economy). It was ok. However, I have had the opportunity to fly from AMS-IAD with the First Suite and it was EXTR
26 L1011Lover : FA4UA: Very well said!!! This explains a lot, and makes it really easy to understand! Thank You for the inside information and explanation! Wish you a
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