Jr From United States of America, joined May 1999, 974 posts, RR: 5 Posted (12 years 5 months 4 weeks 3 hours ago) and read 5080 times:
I will be flying IAH-CDG-DXB on AF business. How does their product compare to other the other major carriers like BA or even asian carriers? I have flown AF a few times on coach and the service was certainly better than average, and better than what most people give 'em credit for.
Jcs17 From United States of America, joined Jun 2001, 8065 posts, RR: 36
Reply 1, posted (12 years 5 months 4 weeks 3 hours ago) and read 5047 times:
Hey Josh. I've flown AF Business from ATL-CDG-FCO and FCO-CDG-DFW. Its pretty good. The seats are a bit outdated, and they do not recline to a full lie-flat position. Also you will probably want to try to avoid a middle seat (call AF directly to recieve a seating assignment) on the 777s (I know that IAH-CDG is op. by 777, and I think CDG-DXB is as well) as they are in 2-3-2 configuration in J. The cabin crew is okay, I found that they are a bit less friendly to non-French speakers, but that tends to happen on a lot of international airlines where English is not the native language. To their credit they are attentive and polite. The food and wine is absolutely fantastic! Probably some of the best for a European carrier.
BTW, how did your flights turn out from DXB to India? I'll be at Founders tommorrow morning, maybe I'll see you there.
RiverVisualNYC From United States of America, joined Nov 2003, 930 posts, RR: 2
Reply 2, posted (12 years 5 months 4 weeks ago) and read 5004 times:
I concur with JCS, I have flown Espace Affaires (Business Space, literally) on the AF 777 and on the old 747 Classic which I think is gone now between JFK and CDG. The 777 has a true business class style seat (ie NOT a pod or a flat bed like BA), which is comfortable and just fine for 7-8 hours. But the key is the food and wine, AF still does this like no one else and in an era of cutbacks in food service on domestic flights, it's a real treat! Each of the champagnes and wines has been expertly selected, and the food is of gourmet-caliber...Just think of a flying French restaurant and you get the idea. Enjoy and have a blast in DXB, I used to live in the neighborhood and I think it's an awesome place...
N6376m From , joined Dec 1969, posts, RR:
Reply 3, posted (12 years 5 months 3 weeks 6 days 23 hours ago) and read 4969 times:
I've flown BizClass on AF from ATL - CDG (on a 777). Couple of points that weren't addressed by the previous posts:
1. The headsets are noise cancelling. I really like this feature as I got a much better night's rest. In fact, I liked the noise cancelling feature so much I went out and bought the Bose product for when I don't fly AF.
2. The seats are a bit narrow because of the 2-3-2 configuration, but they are pretty comfortable.
3. FA were very attractive
4. Arrivals lounge at CDG is very nice. The showers suites are great.
I'm a regular DAL BizE flyer and I thought that the AF product compared favorably other than the seat width.
AFC_ajax00 From United States of America, joined Nov 2000, 775 posts, RR: 0
Reply 4, posted (12 years 5 months 3 weeks 6 days 22 hours ago) and read 4945 times:
Indeed, I have to agree with fellow members, AF biz class is correct, the seat is a bit outdated but this will change when the whole seating arrangements become 2 class (except 777). As already mentioned (but can't be mentioned too much!) food and wine in AF Biz is amazing and really adds to the overall experience. Enjoy your flight.
Once you have tasted flight, you will walk the earth with your eyes turned skyward; for there you long to return
FlyTPA From United States of America, joined Nov 2003, 145 posts, RR: 1
Reply 5, posted (12 years 5 months 3 weeks 6 days 22 hours ago) and read 4911 times:
I just flew with them a couple of months ago. PHL-CDG-MUC (the PHL-CDG portion was on a brand new 330). My return was from CDG-JFK on a 777.
The flight over was very good - I loved the very large personal screen I had (much better than on the 777), food and beverage service was all first rate as well.
The seats don't recline as far as I had hoped, so the night in the air wasn't as comfortable as it could have been, but it was still better than in the back.
The flight back CDG-JFK was a different story. I am not an obnoxious American traveler (sad to say, there are many of these around). I speak 5 languages, love and respect other cultures very much. Unfortunately, one of those 5 languages is not French. I've flown on Alitalia and Lufthansa before without a problem, but Air France put a bad taste in my mouth.
There were 3 of us traveling together on the flight back. We were surrounded by French in the rows above and behind. When meals were served, we weren't offered bread. I had to ask for it both at breakfast and lunch. My friends had to make repeated requests to get a drink. This was in stark contrast to when a French person asked for something. The flight attendants would go immediately to the galley and fetch it for them, whereas we had to wait until they got to the end of the cabin, and hope they remembered. I thought it was just a breakfast, however at lunch, they again failed to offer me bread after they set my tray down. I also had to ask for wine-it wasn't offered to me automatically like it was to the French. To top it all off, I ended my meal with a request for a cognac. I was told that it would be brought to me in a moment as soon as they finished collecting the trays. It never came. I waited 5 minutes patiently and asked another flight attendant who walked by (and yes I did say "please"). She disappeared and I waited another 10 minutes and was starting to get impatient. I saw the original flight attendant that I asked standing in the aisle near the galley, so I pressed the flight attendant call button. She glanced up at the light in the ceiling and turned around and started chatting with one of her colleagues. At this time, the seat belt sign was put on, so I couldn't get up to go to the galley myself. After seeing clearly that she wasn't doing anything about the call button, I pressed it again a few minutes later. This time, nobody appeared to look at it.
Finally, after another 5 minutes passed, a flight attendant passed on the opposite side. I asked her for the cognac, and she said she'd be right back with it. A minute later, the original flight attendant that I asked the first time came back to me and said that she was sorry, but they just locked all the alcohol for customs clearance into the States, and she couldn't get it for me. She apologized for forgetting to bring it the first time. I was now very angry. I asked to speak to the purser. I waited another few minutes and he appeared with - guess what - a glass of cognac! I refused it. He asked why, and I explained the whole situation about how I had been treated since I was on board. He said that he couldn't believe that one of his colleagues would treat someone differently from the rest, and my friends backed me up as witnesses. He insisted that I take the cognac, and at that time I really wanted it to calm down. A few minutes later the flight attendants who I had asked came to me all puppy-dog-eyed wanting to know what they had done wrong. I calmly explained it to them, and they apologized, and claimed that the slighting wasn't intentional. I then said that I would prefer not to talk about it any more and that the matter was closed. As I was leaving, I was apologized to again.
I didn't file a formal complaint with Air France, however the entire incident should never have happened. I realize that we all have a bad day sometimes, but the behavior of the flight attendants was inappropriate, no matter what kind of a day they had. If I would have been a drunk obnoxious customer, I would have deserved the treatment. I was not, and now have a bad taste in my mouth in regards to Air France.
I would definitely recommend that you choose another carrier if you can.
Signore e signori-benvenuti a bordo questo volo per l'Italia!
Dulleswatcher From United States of America, joined Sep 2000, 42 posts, RR: 0
Reply 6, posted (12 years 5 months 3 weeks 6 days 17 hours ago) and read 4850 times:
I've flown AF in C JFK-CDG, IAD-CDG, CDG-IAD, CAI-CDG-IAD, etc. and I have to say that the seats, while dated, are quite adequate for a hop across the pond and the meals and service are consistently quite good. I do speak French but I have found that the attendants are equally attentive to non-French speakers in the C cabin. The wines are good but I usually try to avoid the Bordeaux, which are usually somewhat thin, in favor of the other regional selections. AF does a good job with its movie selections. They don't just play the usual dumbed down pablum, but add a great complement of witty French films, too. Shower facilities at CDG IIC and CDG II E are excellent and the lounges are comfortable. Overall, a pretty solid product, and the service is consistently friendly and attentive. Last night across the pond I was not keen on the guinea hen, the sole, or the lamb, so they got me a ravioli from F. Later, they pointed out to me another AF 777 ert Atlanta that was at FL 360 (1,000 feet below us) and only a mile or less to port. So close that you could reach out and touch it. At one point yesterday, I asked for a glass of port, but it was not brought. I though nothing of it and fell asleep. Hours later I awoke and the purser came to me and apologized that they had forgotten to bring the port. He offered me a glass, but I asked for water instead. I was surprised they had remembered such a minor detail. I like AF. And the redesigned C suites look like they will be pretty cool.
Marco From United Arab Emirates, joined Jul 2000, 4170 posts, RR: 11
Reply 7, posted (12 years 5 months 3 weeks 6 days 12 hours ago) and read 4781 times:
I actually flew in C on the same route you're flying (DXB-CDG) in the summer then on to Montreal. Search for my report on the trip report forum. Service and food is good on AF, but the seats are a bit outdated. Nevertheless they are comfortable enough for a 6-8 hour flight.
Obithomas From United States of America, joined Nov 1999, 131 posts, RR: 0
Reply 8, posted (12 years 5 months 3 weeks 6 days 4 hours ago) and read 4718 times:
The cabin crew is okay, I found that they are a bit less friendly to non-French speakers, but that tends to happen on a lot of international airlines where English is not the native language.
I realize this thread is about AF, but that has never happened to me on Lufthansa. They always have crew on board who can speak English, German (of course!), and some languages spoken at the destination.
And I have never sensed they treated me differently because I am not a German speaker. Always polite, always helpful, if not always smiley. As I have said elsewhere in this forum, they help you when you need help and leave you alone when you don't.
Gr8slvrflt From United States of America, joined Jan 2002, 1646 posts, RR: 10
Reply 9, posted (12 years 5 months 3 weeks 6 days 4 hours ago) and read 4704 times:
I've flown Air France L'Espace Affaires between Atlanta and Paris a couple times on both the 747-400 and 777-200. I found the seats comfortable, the food incredible and the service politely efficient (but not overly friendly). Attempting to speak their language, even badly, seems to be really important to the French. I don't blame them at all. Throwing in an occassional merci, si vous plait, or bonjour can work wonders. I wish I'd known about the headsets; I just stuck to my personal walkman. I flew Emirates Economy from Paris to Dubai and found the service, comfort and food all outstanding. I can only imagine what their Business or First Class must be like.
I work for Southwest, but the views expressed are my own and do not necessarily represent those of Southwest.
Ar385 From Mexico, joined Nov 2003, 7517 posts, RR: 42
Reply 10, posted (12 years 5 months 3 weeks 5 days 21 hours ago) and read 4650 times:
I have flown twice in AF J class. First time CDG-IAH, and the next year IAH-CDG, both on th A343 in 2001 and 2002 respectively. I found the space between the seats a bit short (I'm 6ft 2") although they were comfortable, cozy, and the recline pretty nice. Just don't expect a high tech gadget like in SQ or BA.
The flight attendants were extremely attentive, although not friendly, but efficient and courteous. I remember asking for a snack in the middle of the night and I apologized to the FA for doing it so late and her answer was "Don't worry sir, that's what we are here for" MY different appreciation of FA service from what I've read on this thread might be due to the fact that I speak acceptable French, and all my communications with the crew were in French.
The food, and the wine I won't dwell on that, as it's all been said, but it's wonderful.
Overall, I'll say it's one of the best airlines to fly with.
Olympic A-340 From United States of America, joined Apr 2000, 780 posts, RR: 9
Reply 11, posted (12 years 5 months 3 weeks 5 days 21 hours ago) and read 4636 times:
I flew L'espace Affaires from CDG-BOS on a return trip from a Concorde flight. I was quite impressed, actually, by the the attentiveness of the cabin crew. Two of the flight attendants actually began a conversation about the Concorde with me during boarding as the business class cabin was not particularly full. The food was wonderful; however, the wine list is even better. A friend of mine is a sommelier (spelling??) and he confirmed that some of the wines were "particularly good for that year." The seats were quite comfortable, and I liked the headrest as it seemed like a giant pillow. I also agree that speaking even a LITTLE French does go a long way. I'm in French 4 but my teachers have been horrible; yet, I speak with a good accent and I attempted to speak a mixture of French and English. It did wonders. After talking to the pursor about my flying license, I was invited personally by the Capitaine to tour the flight deck of the triple 7. So have a great trip and enjoy your flight!
Air France- Faire du ciel le plus bel place endroit de la terre
Airbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Reply 13, posted (12 years 5 months 3 weeks 1 day 19 hours ago) and read 4501 times:
Was flying AF in Economy but since my dad was in Business Class, of the 2 flights, on one of them, the C/S was kind enough to let me sit with my dad upstairs, albeit she clarified that I would only be served Economy class food. Of course I didn't mind.
The seats are not flat beds but I'd say rather comfy and great legroom. Food looked great and F/As were kind. The PTV didn't have all channels due to it being on short flight SGN-BKK.
"But the key is the food and wine, AF still does this like no one else..."
Well, have you not heard of MH, SQ, CX or TG? I am sure there are quite a lot airlines that still offer great meals and wine selection in Business class, just that from experience, I can say these 4 are the best (IMHO). Others I tried like KE, JL or VN were not on par.
Flpuck6 From United States of America, joined Jun 1999, 2123 posts, RR: 27
Reply 14, posted (12 years 5 months 3 weeks 1 day 16 hours ago) and read 4462 times:
A small reaction to FlyTPA,
Inspite of your bad experience on board, it is at least a good thing that the hostess went to get her purser and that he did indeed see you. That is, after all, why they are there, to look after their customers and to see that the Air France quality of service is upheld. After such a negative experience, unfortunately all they can do is apologize to you. Personally knowing a few Air France Pursers, I am sure that the one you had wrote a post-flight report (like they always do) as to what happened and made it a point to mention the names of the exact flight attendants who were serving your side of the aircraft. You're right, the whole ordeal never should have happened, but at least the Purser did make an effort to recogize it happened, even if after the fact.
To respond to Jr's request, business class on AF has quite a good reputation. It is true that the seats themselves do not recline a whole lot especially in comparison to BA's sleeper seat. (BUT keep in mind starting this month, all of the cabins are being re-vamped!) But the way in which you are served, the food you will eat, and the wine you will drink all more than make up for the (mediocre) seat. And how can you beat flying the 777!!!
FlyTPA wrote: A minute later, the original flight attendant that I asked the first time came back to me and said that she was sorry, but they just locked all the alcohol for customs clearance into the States, and she couldn't get it for me. She apologized for forgetting to bring it the first time. I was now very angry. I asked to speak to the purser. I waited another few minutes and he appeared with - guess what - a glass of cognac! I refused it. He asked why, and I explained the whole situation about how I had been treated since I was on board. He said that he couldn't believe that one of his colleagues would treat someone differently from the rest, and my friends backed me up as witnesses. He insisted that I take the cognac, and at that time I really wanted it to calm down. A few minutes later the flight attendants who I had asked came to me all puppy-dog-eyed wanting to know what they had done wrong. I calmly explained it to them, and they apologized, and claimed that the slighting wasn't intentional. I then said that I would prefer not to talk about it any more and that the matter was closed. As I was leaving, I was apologized to again.