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SWA's Cancelled Flights - Pax Up In Hotels?  
User currently onlinePe@rson From United Kingdom, joined Jan 2001, 19107 posts, RR: 53
Posted (10 years 4 months 2 weeks 4 days 17 hours ago) and read 2896 times:

If SWA cancels a flight which was meant to depart from somewhere at night, does it accommodate the inconvenienced passengers in an hotel? FR, for example, does not.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
5 replies: All unread, jump to last
 
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 50
Reply 1, posted (10 years 4 months 2 weeks 4 days 17 hours ago) and read 2881 times:

I am not sure, tho for a mechanical reason I would think yes they would, for weather than no.


You can cut the irony with a knife
User currently offlineAWA22 From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 4 months 2 weeks 4 days 16 hours ago) and read 2718 times:

As far as I know all US airlines will provide a hotel if the flight is cancelled due to MX, or crew, or another issue in the airlines control but I doubt they do for weather, its an act of god and airlines are not required to do much other then rebook you on the next available flight, they dont have to rebook you on another airline but they often do as a courtesy in waether situations.

User currently offlineFRA-Runway From Germany, joined Jul 1999, 77 posts, RR: 0
Reply 3, posted (10 years 4 months 2 weeks 4 days 16 hours ago) and read 2670 times:

According to the new EU passenger rights, to be seen at:
http://europa.eu.int/comm/transport/air/rights/doc/pr_2003_10_15_en.pdf
the practice of ryanair is illegal.
"in case of cancellations, passengers will receive ... hotel accommodation, when a cancellation obliges a passenger to stay overnight, reimbursement, when a cancellation delays a passenger for at least five hours."


User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 17
Reply 4, posted (10 years 4 months 2 weeks 4 days 16 hours ago) and read 2621 times:

If it's weather related, no US airline will provide overnight accomodations. As far as the EU regulation - it's a bit ambiguous - it states:

When airlines or tour operators cancel flights on their own responsibility,

Weather cancellations most certainly are not the responsiblity of the carrier.


User currently offlineClrd2go From United States of America, joined Feb 2003, 1000 posts, RR: 0
Reply 5, posted (10 years 4 months 2 weeks 4 days 14 hours ago) and read 2506 times:



My wife and I were awaiting a USAirways Express flight from ABE-BOS
one late summer evening when in came a nasty string of T storms..they
cancelled our flight. We weren't expecting overnight accomodations, however,
my wife noticed a young mother with her child obviously distressed and went
to the counter to help her. She (the mother) was trying to get USAirways
to do something for her. My wife chimed in and soon enough they gave the
woman a voucher for a hotel room. As my wife started to walk away, the
supervisor called her and gave us one as well.

Jim



What a long strange trip it's been
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