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Swiss - Rip Off At Birmingham  
User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Posted (12 years 5 months 2 weeks 3 days ago) and read 3676 times:

So, not content with ripping me off with a £510 fare for a day trip return from BHX to BSL, Swiss then slap me with a further £25 charge for a paper ticket issued TOD at BHX. £25 for a paper ticket - come on, that's insane, there's no way it costs that much to issue a paper ticket!

But that's not all. I don't WANT a paper ticket - I'd have been more than happy with an e-ticket. But Swiss haven't got the system in place at BHX to support e-tickets, so I can't have an e-ticket. But that's hardly my fault as I'm not responsible for implementing e-ticketing systems for Swiss at BHX. And yet even though I can't have an e-ticket they still rip me another £25 for a paper ticket. Hmmm!!! we can't issue an e-ticket but you still have to pay for a paper ticket - talk about a licence to print money. And not content with all that, they charge me for coffee on the flight too.

There is no wonder that airline is going down the pan - they deserve all they get.


11 replies: All unread, jump to last
User currently offlineFlyf15 From , joined Dec 1969, posts, RR:
Reply 1, posted (12 years 5 months 2 weeks 3 days ago) and read 3621 times:

You could've just flown another airline...

User currently offlineDemoose From Canada, joined Mar 2001, 1952 posts, RR: 21
Reply 2, posted (12 years 5 months 2 weeks 3 days ago) and read 3583 times:

Why not write to them, you never know they might give you some discount on a future flight for the inconvenience you experienced.

Take a ride...fly across the sky
User currently offlineRichard28 From United Kingdom, joined Aug 2003, 1738 posts, RR: 6
Reply 3, posted (12 years 5 months 2 weeks 2 days 23 hours ago) and read 3485 times:

jeez! you could fly to New York twice for that, get free food and drinks on all four flights, and still have some £110 shopping money!

User currently offlineCKT789 From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 5 months 2 weeks 2 days 8 hours ago) and read 3352 times:

I have a friend who got moved onto another flight from Athens to Zurich with Swiss but when he turned up on the day, they wanted 25 GBP from him. He paid it, but his travel agents complained and he got the money back.

User currently offlineScf158 From Switzerland, joined Dec 2003, 413 posts, RR: 0
Reply 5, posted (12 years 5 months 2 weeks 2 days 7 hours ago) and read 3199 times:

Thats switzerland for ya, wealth by stealth....

User currently offlineTriStar500 From Germany, joined Nov 1999, 4706 posts, RR: 39
Reply 6, posted (12 years 5 months 2 weeks 2 days 6 hours ago) and read 3158 times:

That's market economy for you - in a captive market, they rip you off as much as they can.

Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineLuv2fly From United States of America, joined May 2003, 12341 posts, RR: 45
Reply 7, posted (12 years 5 months 2 weeks 2 days 6 hours ago) and read 3089 times:
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That is an awful policy to have. If you do not have the e-ticket possible in that airport, then do not penalize those people because you do not have the technology in place to serve them in the way YOU want. You Swiss should be glad they chose to fly you and this is how you in turn thank them, bend over grab your ankles so we can screw you again, thank you Swiss can I have another, please........

You can cut the irony with a knife
User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 8, posted (12 years 5 months 2 weeks 1 day 23 hours ago) and read 2896 times:

You could've just flown another airline...

Not between BHX and LH / LFSB), France">BSL I couldn't - well at least not without changing airplanes somewhere else and substantially longer journey times. Next time I'm flying LH via FRA and Swiss can stick its paper ticket charge where the sun doesn't shine, along with their lost revenue.


User currently offlineUnique From Switzerland, joined Mar 2003, 1703 posts, RR: 32
Reply 9, posted (12 years 5 months 2 weeks 1 day 13 hours ago) and read 2816 times:

You could have actually found out the info about e-tickets (http://www.swiss.com/web/IE6/trip-planner/id-tp-ai-e-ticketing.htm#e-ticketing-availability) but there it also says that traditional tickets are USD15 more expensive. GBP25, however, is indeed a rip off and should be claimed back! Good luck...

User currently offlineHb-iqa From Switzerland, joined Dec 1999, 46 posts, RR: 2
Reply 10, posted (12 years 5 months 2 weeks 1 day 10 hours ago) and read 2698 times:

My understanding was that the printed ticket service charge should only be required if the customer explicitly demands a printed ticket for a city pair where an electronic ticket would actually be issuable. For those routes where an e-ticket is unavailable, the extra charge should not apply. Maybe the rules have changed?

However, instead of spending your time complaining on this forum Skymonster, write a polite letter to Swiss customer services explaining the situation and perhaps you will be pleasantly surprised at the result.

As for the original ticket price - it is supply and demand - and Swiss are certainly not the only ones to charge what they think the market can accept. But it is a free world and you can choose whether to fly with them or not. And bear in mind that not every airline can fly you there and back for 2p thanks to debatable subsidies.  Wink/being sarcastic

User currently offlineRotate From Switzerland, joined Feb 2003, 1491 posts, RR: 14
Reply 11, posted (12 years 5 months 2 weeks 1 day 10 hours ago) and read 2667 times:

ciao andy,

what happened to you doesnt surprise me at all. i have witnessed a lot of such things in the past,I try to avoid them, where I can.


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