Sevenair From United Kingdom, joined Feb 2001, 1728 posts, RR: 0 Posted (9 years 5 months 5 days 8 hours ago) and read 20600 times:
I love america, but sorry guys, your FAs are not the friendliest bunch! Especially on transatlntic sectors. Or is it just United? They are nothing compared to KLN transatlantic who are so lovely and approachable. But the internal sectors had very nice crews-cant explain the massive differences in attitudesI found UA FAs very unapproachable. Where do you think has most unfriendly FAs?
Tcfc424 From United States of America, joined Nov 2003, 488 posts, RR: 3 Reply 1, posted (9 years 5 months 5 days 8 hours ago) and read 20476 times:
As much as I hate to admit it, of all the times I have flown CO from and to AUS, the crews are very disinterested in the passengers, cold, and occasionally rude. I have not noticed this elsewhere in the system...
Upgradeplease From United States of America, joined Oct 2003, 106 posts, RR: 0 Reply 2, posted (9 years 5 months 5 days 8 hours ago) and read 20452 times:
I once got yelled at for asking for a cup of water on one flight. "May I get a cup of water?..."You can have a cup when I bring out the beverages."...Geez!
On another I saw an FA literally chase an elderly man back to his seat when he tried to get up for the lavatory. She chased him whilst yelling something about his seatbelt. The whole cabin gasped and laughed.
Is ignorance something you have to practice or were you blessed that way?
Aircraft88 From United Kingdom, joined Jul 2003, 172 posts, RR: 0 Reply 4, posted (9 years 5 months 5 days 8 hours ago) and read 20397 times:
Well I have never flown United so I wouldn't know what they are like but I have flown Delta Airlines in June to LAS via ATL and found that they were very friendly, helpful and didn't have the snottyness!
However, in August this year I went to HER on Air 2000 and thought that on the return flight, some of them were very rude. One of them had a right stress at my little bro because he asked for a blanket because it was cold and there was none left. Also they were very snappy but a few of them were very kind and helpful.
I have flown people like Easyjet, Britannia and others and the crew have always been very friendly.
Sevenair From United Kingdom, joined Feb 2001, 1728 posts, RR: 0 Reply 7, posted (9 years 5 months 5 days 8 hours ago) and read 20294 times:
I was on way fto LAS for a wedding, and the bride to be asked for a wine 4hours into the flight, the FAs reponse was 'sorry miss, you have had enough'. When she had only had one drink with lunch, an was asking for another. never again with unied-i like to think the cabin crew are there to help us passengers, and not pace up and down the aisles like security gueards or bouncers waiting to pounce on us as the slightest suggestion that they need assistance.
Stefandotde From , joined Dec 1969, posts, RR: Reply 9, posted (9 years 5 months 5 days 8 hours ago) and read 20244 times:
Never had problems with LH but people say, LH-cabincrew is unfriendly. At the airports they are very arrogant.
My favorite: QANTAS. Reason? I once flew with Wunala Dreaming from FRA to SIN (continuing 767 to BNE) and wanted to make a picture of left wing and engines #1 and #2.
Flight attendent asked me to hold on for a second, went into galley, came back with a wet towell and cleaned window.
Short comment: "Here we are, mate! "
WILLO From United Kingdom, joined Dec 2003, 1352 posts, RR: 14 Reply 13, posted (9 years 5 months 5 days 7 hours ago) and read 20022 times:
worst? American and Alitalia
Flew American back from JFK overnight. F/A's just wanted to get everyone to sleep as soon as possible and did the minimum necessary. They were rude and surly in the morning. Had flown out on USair who's F/A's couldn't have been nicer. On very first flight with Alitalia from LHR the staff were off hand, we thought perhaps due to a 5 hours delay on the inbound from Milan. However, all of our subsequent flights with Alitalia had rude staff - maybe it's just the Italian way.
Worldperks From , joined Dec 1969, posts, RR: Reply 16, posted (9 years 5 months 5 days 7 hours ago) and read 19903 times:
This is starting to sound like a gripe session against Continental.
While I have no gripes, I do fly CO occasionally, and I do notice differences that seem to emanate from where a crew is based. My observations are that the most absolutely friendly crews are domestic out of Newark ("Sure, your children can talk to the Captain." "Let me fold your coat neatly before I hand it to you." "Would you like another beverage before takeoff?") and the most aloof seems to be out of Cleveland.
The worst experience of many from a Cleveland-based crew, came when I got on a LAX-CLE-DCA red-eye last year, I noticed someone in my pre-selected aisle seat. The lead FA, a 'Ms-every-hair-in-place' type, explained that she had taken the trouble to arrange husbands and wives together and that I could take a seat she selected, or take a seat in any part of coach since the flight wasn't crowded and I was, after all, an upgrade from a partner airline.
I did have an aisle seat in the last row of first class -- along with two Indian gentlemen and an Arabic gentleman -- oh, btw, I'm black. Whether by happenstance or intention, first class had been neatly segregated.
With the main complaint being "Why can't I have the seat I selected?" I did lodge a call to CO customer service.
Faced with a similar situation on a similar flight, I would have to tell the Lead to give me the seat I selected, or call the airport police, and then notify Legal.
Alcregular From , joined Dec 1969, posts, RR: Reply 17, posted (9 years 5 months 5 days 7 hours ago) and read 19866 times:
I would say AMM. when I flew to PMV, I had to wait 20 mins to actually see a member of the crew before I could ask for a blanket and I was ringing the attention bell. I dont know how many times I was missed by a whisker from the trolley, that was the first and last time I will fly AMM, cant beat good old BY.
AnsettAW From United States of America, joined Dec 2003, 205 posts, RR: 5 Reply 18, posted (9 years 5 months 5 days 7 hours ago) and read 19830 times:
Must we go down this road?
We all tend to make sweeping generalizations about MASSIVE companies
with IMMENSE numbers of employees based on our own teeny tiny little
observations from the window seat. As if we're the center of the universe. (I say "we" because I've certainly done it too.)
I've experienced Australian, European, and American carriers with incredibly nice and incredibly rude cabin crew. It's like comparing Sheraton employees with every major hotel chain around the world.
It's interesting to talk about our experiences on different airlines but you can't underestimate the power of the "situation." It's just a situation and not some national or corporate conspiracy to make your life miserable.
I'll get off my high horse now -- I'll probably be branded as an arrogant American from here on out.....
Snap, Krackle, and Pop are thinly veiled emblems for the Trilateral Commission.
Kaitak From Ireland, joined Aug 1999, 11950 posts, RR: 37 Reply 19, posted (9 years 5 months 5 days 7 hours ago) and read 19774 times:
Personally speaking, I've never had a bad experience either. Some airlines have been less friendly than others, but not rude. I think it's a question of generalisation too: one person described TG as being unfriendly, whereas the general consensus would be that they are among the most friendly in the world.
It can often depend on the airline also; staff should be treated in a way which encourages them to have company loyalty, because that's what they'll pass onto customers; treat them badly and neither the pax nor the cabin crew will have respect for the carrier.
But, to go against my own advice and generalise, I have to say that it amazes me that a country like the US with its service culture and "have a nice day" attitude, it does manage to produce some of the most unfriendly crews around. There are exceptions, such as Jetblue and SW - but why is this: they believe in their company and their company values them. And that's the attitude they pass on.
My favourites? Cathay, BA, Aer Lingus and Japanese carriers.
Mog From , joined Dec 1969, posts, RR: Reply 22, posted (9 years 5 months 5 days 7 hours ago) and read 19672 times:
The question is "most unfriendly cabin crews"? So let me try to answer this without falling into the trap of nationalities or airlines.
I think cabin crew are friendlier when they are returning towards their homes. I observe this on airlines which fly Europe-India with mixed cabin crew of airline's country and destination country, and truly, have seen how this "going home" song is there on their mental airwaves.
I think cabin crew are friendlier when departure time is a logical late morning upto early evening departure, local time. This, again, is out of years of experience flying out of India at wierd hours during the ghost watches.
Forgive me for this one, I may be going on a limb, but visibly gay/lesbian cabin crew tend to be unfriendly with straights, in my humble opinion. They often wear their sexual orientation as a sort of chip on their shoulders.
With elderly cabin crew who have crossed the age of 40, one can often make out the friendlies and the unfriendlies by their faces and their body-language.
Reactions to bad food and beverages by passengers are directly related to how friendly or unfriendly a set of cabin crew will be. Here I would like to have cabin crew politely tell passengers that they, probably, hate airline food as much, too.
And finally, over made up, over dyed and over dressed up cabin crew often are the ones on the finest edges. The friendliest cabin crews are, usually, the ones who appear to be as close to natural as possible.
Just my view. I cannot think of any one airline or nationality which is better or worse. Yes, the petite young ladies on EVA stand out for being amazingly hard-working and forever at your beck and call, and on Virgin Atlantic you can get some really pleasantly boisterous people, but then that's part of their image, I guess?
Flyboyaz From , joined Dec 1969, posts, RR: Reply 23, posted (9 years 5 months 5 days 6 hours ago) and read 19618 times:
I agree that any airline can have bad employees....and some may be just having bad days! I'm guilty of being a bit short with pax myself at times.
Overall I've had very good experiences on most airlines but I've experienced bad FA's on virtually every airline I've flown on. US...CO...NW...HP...UA. Though the exception would be Delta...I've flown with them about 6 times and all the FA's were exceptionally friendly...I was very impressed. I even had a surly FA on our famed Southwest...my friend was ready to get up and grab the guy right by the throat!! He was very rude and arrogant
I do believe that some airlines can be worse than others, but overall it really depends on the individual person you're dealing with.