JBLUA320 From United States of America, joined May 2002, 3185 posts, RR: 17 Posted (12 years 1 month 2 weeks 4 days 15 hours ago) and read 1648 times:
Everybody, I need your help.
Continental Airlines issued us a $100 credit under my sisters name due to a price difference regarding a switched flight in late November. We were told that a document would be mailed to our home or sent to our email within two weeks and that we did not need to keep the confirmation number any longer. The email nor letter ever arrived, and a call to Continental assured us we'd have it soon.
Now, we still dont have it, and my sister would like to fly home for a long weekend in mid-January and we want to use the credit. We called Continental, explained our situation and was told that without the confirmation number, they could not find any records and the man also said Continental does not issue credits like that. When asked what I was supposed to do, he implied that we pay the full price without the credit, as there was basically no way to get the credit without the confirmation number or credit number.
What pisses me off is that Continental told us we didnt need the confirmation number, and then never sent the letter, leaving us in a hole.
Rarely do I feel betrayed by Continental, but this really makes me mad. What should we do to try and find a way to retrieve this credit? The arrogance of the agents at Continental's 1-800 number is getting old and the flights from Pittsburgh to Newark are not getting any cheaper.
Flyf15 From , joined Dec 1969, posts, RR:
Reply 1, posted (12 years 1 month 2 weeks 4 days 15 hours ago) and read 1625 times:
Call Continental, state the facts, including how they are at fault. Tell them how this has affected you and what you want done about it. If it doesn't work, ask for that person's boss/manager/supervisor. Keep going up the line until something happens.
RamerinianAir From United States of America, joined Nov 2003, 1489 posts, RR: 0
Reply 2, posted (12 years 1 month 2 weeks 4 days 15 hours ago) and read 1594 times:
Call 1-800we-care-2 thant's their cstomer care number. Do what I did, be persistant and get on person's name and call them over and over again ask for them and they will get to the bottom of it. If they tell you they'll look into it still call be persistant and don't take their word for it, call, call, call. They will eventually make you send a letter into a P.O box in Houston so a supervisor can look at it. Most of all, be Persistant!!!