CKT789 From , joined Dec 1969, posts, RR: Posted (12 years 5 months 1 day 1 hour ago) and read 2830 times:
I was reading the "Ecosse" supplement in the Sunday Times yesterday and Duo Airways was voted the best new airline (Ryanair won best airline). It mentioned though that Duo was having trouble filling its aircraft at Edibburgh and so it had dropped its fares. I was at EDI a couple of weeks ago and only 5/6 people got on the flight to Milan.
Does anyone know how they are doing at Birmingham?
AWD123 From United Kingdom, joined Dec 2003, 47 posts, RR: 0
Reply 1, posted (12 years 5 months 1 day 1 hour ago) and read 2790 times:
I work at BHX Airport for duo's handling agent and they are doing quite well at the mo. When they first started in November their loads were something like 3-6! But the loads are a lot higher now and a lot of flights yesterday went with 68 pax and no empty seats! They are a really nice airline and wish them all the best!
We created duo from a Management Buy-Out of Maersk Air Ltd in June 2003.
Maersk Air Ltd operated for over 10 years under a British Airways franchise agreement from Birmingham. The Management team and staff who set up duo have many years' experience in the aviation industry.
The Management Buy-Out means that all the staff own a part of the Company and therefore we play a crucial role in duo's future success. We now employ over 300 people, including our own engineering department which maintains our fleet of 8 aircraft.
Crosswind From United Kingdom, joined Nov 2000, 2650 posts, RR: 56
Reply 9, posted (12 years 5 months 17 hours ago) and read 2459 times:
British Airways haven't really made an effort to replace the lost services. Most of Duo's routes are relativley "thin" and would't stand 2 airlines like BA and Duo competing without them both losing a lot of money!
Duo took most of their routes with them when they became an independent operator. Unless a service is a wet-lease for British Airways the routes belong to the operator, so if the franchise ends those routes revert to the operator.
In any case, most of Duo's services served point-to-point markets when operated under BA, with nearly all connecting traffic chanelled through LHR/LGW.
Very nice onboard product from Duo, hope they succeed, and gald to hear encouraging loadfactors...
Bhxforever From United Kingdom, joined Jul 2001, 564 posts, RR: 1
Reply 10, posted (12 years 5 months 16 hours ago) and read 2435 times:
Some reviews from www.Carsurvey.org/Air
"A last minute change of aircraft meant we were reseated in the emergency exit row (we had been assigned the back row originally), which was nice.
The flight out was about ten minutes late due to storms over Birmingham, but we got off lightly compared to other flights from Terminal Two.
On-board service was very good - a free newspaper as we boarded, then a bar service. I asked for an airline bottle of wine (a third of the usual size - very handy) and was asked by the purser if I wanted another for later. Yes please!
Food service was a choice of sandwich and a chocolate bar. After this, the cabin crew came round offering tea/coffee.
The cabin crew were very professional and friendly. I was very impressed.
On the return, the flight was about twenty minutes late - but we left before the BA Manchester service (from the same departure area) which should have gone at least half an hour before ours, so again we were lucky.
Service again excellent, though no offer of a second bottle of wine this time (a good job too as I was driving).
Some people mention that the CRJs that Duo use are a bit cramped, but I didn't have any problems with the seating (on the way back we didn't have the emergency exit seats, but conventional ones). I'm about six foot.
I look forward to travelling with them again in the future."
"I flew with this Airline very often in the past years: the first time was in 1993 when they were trading as Brymon European Airways, and I have always found the service excellent and cabin crew very friendly, careful and particularly professional.
I flew with this airline again during their franchise period with BA while they were operating in BA colours, and the service had always been very good (Maersk Air Ltd).
The first leg to BHX was a good one: the plane, a CRJ 700, looked pretty new: good leather seats, clean and tidy, and the cabin crew were really good in the way they assisted us!
But the way back to Milan was terrible!!
The plane was a little bit messy: Maersk Air logo on the fuselage, cabin crew in BA uniform, BA interiors and inside the plane there were logos of the new Duo Airways Ltd Company name.
A few passengers wondered which airline they were going to fly with...!!
The worst thing was the service provided by the two cabin staff: the steward never smiled and the same for the the stewardesses.
The service was delivered in a very poor way with no enthusiasm at all. All the announcements were made with a low and monotone voice.
They looked angry for some reason..
It has been the first time that I deplaned with a strange feeling of confusion in my mind.
I do hope that next flights will be better, otherwise I ll will swap to BA services!"
"Due to strike action at LHR we were redirected onto Duo Airways (BA franchise) flight to Birmingham. I think they used to be Maersk Air.
It was a 52 seater plane and was painted in Duo Airways colours, but the 2 cabin crew wore BA uniform and the inside of the plane was BA decor. Good legroom, leather seats and tasty food and drink. The cabin crew kept asking if you wanted more drinks and they were great! Purser Jo and steward Nigel were friendly and professional, finding time to talk to all passengers on a flight that they had expected to be almost empty!"
I won't take any off the duo website as that might be slightly biased