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Reasons FA's Are In Bad Moods  
User currently offlineXJFA From United States of America, joined Nov 2003, 61 posts, RR: 0
Posted (10 years 7 months 4 weeks 6 hours ago) and read 3674 times:

Ok i know there is a lot of FA bashing on here, and i'm not excusing Rude nasty behavior, but just wonding what things really put the FA's out there in a mood.
On my most recent trip, I had a 6 leg day which was extended to 5 hours duty time to end up with 8 hours on the ground and be back @ 640am to fly again. Lack of sleep lack of food, and I know I was not to plesant that day.
Also, what really gets me is when people that are "elite" fliers that don't do what they are supposed to. IE we make the announcemtn 3 times stow your bags, turn off electroncs put up your trays etc...... and after all this they still give you a nasty evil look or say like, "I always get to do....." NO YOU DON"T. They know better and i just want to beat them sometimes.
I aslo hate it when if we don't have Coke or a certin liquor, they give the "HUFF" and act like it was my fault that the airline doesn't carry they selected beverage. One pax even went so far to ask me to go to the shop at in the terminal and buy him something. And again, most of the time its elite fliers that fly all the time, (i know b/c i have a manifest) and they still do this.
Also, when someone in the first row of first class takes off his shoes and puts his feet up on the wall. TACKY!!!! If people do this on a plane, i would hate to see what their home looks like.
OH and the other day i almost hit a pax, i hate a tray of drinks in one hand helping a pax put a bag in the overhead with the other hand and this m/fer had the nerve to start poking me in the side b/c he needed a rum and coke right now. ARGH!!!!!
What really gets under you skin???? Does this stuff bother anyone else, or do i need to go to anger managment?

71 replies: All unread, showing first 25:
 
User currently offlineLhr001 From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 7 months 4 weeks 5 hours ago) and read 3619 times:

In the past few threads that you have initiated or added influence to you... there is a very strong and overwhelming overtone...

You seem a bit burnt out!

To be a Flight Attendant is not to pour hot water at the foot of a restroom as you stated that you enjoy doing.

To be a Flight Attendant is not to snap at a passenger when you are asked a question or bothered.

To be a truly dedicated and persoanble Flight Attendant you must take pride in your appearance, your manners, your safety, and most of all yourself!


LHR001


User currently offlineXJFA From United States of America, joined Nov 2003, 61 posts, RR: 0
Reply 2, posted (10 years 7 months 4 weeks 5 hours ago) and read 3600 times:

Well then to be a pax....
You should do what you are told.
Not complain about things that are out of FA's control.
You should not try to bring excessive bags on board
You should not try to bring oversized bags on board.


User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 3, posted (10 years 7 months 4 weeks 5 hours ago) and read 3597 times:

XJFA:

Also, when someone in the first row of first class takes off his shoes and puts his feet up on the wall.

Actually, my personal favorite is the one who takes off his shoes and socks, props his feet up against the wall and clips his toenails. This often results in toenail clippings flying into the drinks of the people on either side of him.


User currently offlineLHR340 From United Kingdom, joined Apr 2003, 877 posts, RR: 1
Reply 4, posted (10 years 7 months 4 weeks 5 hours ago) and read 3586 times:

Woah! You should always remain professional whatever career you have. I can assume that a lot of passengers may do some rather annoying things, but you have to remain cool, even if the day has been long and you have had lack of food and sleep.

LOL PiedmontGirl - now that I would have to stop!

LHR340

[Edited 2003-12-31 00:46:33]


A340 LoVeR! EC-GQK - LHR The Bussiest International Airport & 3rd Bussiest In The World!
User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 5, posted (10 years 7 months 4 weeks 5 hours ago) and read 3580 times:

Reasons passengers are in bad moods.

1. Flight attendant pours warm apple juice outside of the lav so bare-footed passengers believe they have stepped in urine.
2. Flight attendants lie to passengers and tell them their is only one meal choice so the crew can have the tastier option.
3. Flight attendant serves them decaf coffee even if they requested regular.

If you don't understand the above part, look for this user's other thread on "evil" pranks.

I understand flight attendants have tough jobs, but I find it odd this particular user has posted this after the other thread he wrote.

AAndrew


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13549 posts, RR: 62
Reply 6, posted (10 years 7 months 4 weeks 5 hours ago) and read 3572 times:
Support Airliners.net - become a First Class Member!

Why is it that some self-important "I'm a customer, and the customer is always right" do-gooder always has to come along and throw cold water on these funny threads?  Insane

Get a life and lighten up, seriously. Let the guy vent.

Does this stuff bother anyone else, or do i need to go to anger managment?

No, you don't need anger management. You're venting about some not-so-pleasant parts of your job, which is a healthy thing to do.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineWindowSeat From United States of America, joined Sep 2003, 1312 posts, RR: 57
Reply 7, posted (10 years 7 months 4 weeks 5 hours ago) and read 3563 times:


Actually, my personal favorite is the one who takes off his shoes and socks, props his feet up against the wall and clips his toenails.

Yes, that is disgusting, I imagine for the passengers next to him/her too. I would say something if I was sitting near someone like that.

cheers




I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
User currently offlineLhr001 From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 7 months 4 weeks 5 hours ago) and read 3560 times:

The person who started this thread is from 21-25 and is living in CVG.... One of a few things....

1/ He-She may work for Delta Airlines

2/ He-She may work for ComAir

3/ He-She does not realize the importance of service in the industry


LHR001


User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 9, posted (10 years 7 months 4 weeks 5 hours ago) and read 3545 times:

Why is it that some self-important "I'm a customer, and the customer is always right" do-gooder always has to come along and throw cold water on these funny threads?

Get a life and lighten up, seriously. Let the guy vent.


From what I have read in other threads, flight attendants have very difficult jobs. After reading some FA horror stories, I can only imagine the headache they may have after a long day. If this user wants to vent, so be it. Come on here and vent as much as you want. But if what he said about those pranks is true, well then get another job where you aren't under the same pressure.

AAndrew


User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7555 posts, RR: 28
Reply 10, posted (10 years 7 months 4 weeks 5 hours ago) and read 3519 times:

LHR001....wrong on those airlines you've mentioned.....the little redtails have a crew base there too....

You don't understand, the most difficult part about any job in the service industry is when people won't comply with the rules, regulations, or do what is told. The rules and procedures exist for a reason. Number 1 in the airline industry is safety, and second is to make things orderly. You can only tell people something so many times before you reach a breaking point. Face it, some people are very ignorant and too stuck on themselves, as they have and I'm better than everyone else attitude.

Lack of common courtesy is the biggest problem, this isn't limited to just the airline industry, but society in general.


User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 11, posted (10 years 7 months 4 weeks 5 hours ago) and read 3508 times:

To be a truly dedicated and personable Flight Attendant you must take pride in your appearance, your manners, your safety, and most of all yourself!


Yeah and to be a passenger, you need to be even more dedicated to this set of rules. Passengers need to realize that the world doesnt revolve around them. Quick story:

We had a passenger who just turned into a silver...A SILVER (not that it really mattered) elite passenger who demanded that we pull off a passenger on our flight just so she could get on, cause she showed up 25 minutes before the flight was departing...A SILVER elite.

People step down from that little cloud. There are only certain things to expect for elite pax...unexpected upgrades, maybe towards the front seating, and discounts on other certain things...nothing more. If you want something more...then start your own damn airline.

And it seems that this discussion is directed towards the premium fliers. HMMM...me thinks something is up.

End of my banter. Have a great New Year and God Bless America,
XJR

[Edited 2003-12-31 01:06:22]

[Edited 2003-12-31 01:09:04]


Look ma' no hands!
User currently offline5T6 From United States of America, joined Dec 2003, 283 posts, RR: 0
Reply 12, posted (10 years 7 months 4 weeks 5 hours ago) and read 3501 times:

XJFA.....

I can understand your frustration at having to deal with unreasonable or unruly passengers, but remember that there are a lot of your customers (yes...they are CUSTOMERS. They are not an inconvenience - they are rather, the reason you have a job) that may very well be taking trips that they would rather not be taking. Perhaps they already have had a long day at their jobs, then have to take a 4 or 5 hour flight (and not in FC or Business - maybe their company has had to make cutbacks, too) with you and your surly demeanor, then wait for their luggage, catch a cab to a hotel, find a bite to eat (unless you are lucky enough to get something other than a bag of peanuts on the flight), then get up in the morning for a full day of meetings with people that he perhaps doesn't like, then only to have to repeat the above process going home.

Yes, you FA's do have a tough job sometimes. But it IS the occupation that you chose...right? We all have our crosses to bear. Chin up, and smile!! I've never snapped at or been rude to an FA in my life (although there have been times I've been tempted), but I would never tolerate an FA being rude to me for no reason. His/Her name would be promptly reported to the Captain upon landing, as well as a sternly worded letter to the carrier's Customer Service department.

Enjoy Flying...and the poeple you fly with!!

Mike



I see my Cats as Companions. My Cats see Me as Furniture!
User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 13, posted (10 years 7 months 4 weeks 5 hours ago) and read 3439 times:

WindowSeat:

Actually, my personal favorite is the one who takes off his shoes and socks, props his feet up against the wall and clips his toenails.
~~~~~~~~~~
Yes, that is disgusting, I imagine for the passengers next to him/her too. I would say something if I was sitting near someone like that.


It's particularly disgusting for the people sitting on either side of him. It's far less disgusting for the F/A. The people on either side of him are pretty much stuck by him for the duration of the flight. The F/A is not.


User currently offlineLhr001 From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 7 months 4 weeks 5 hours ago) and read 3432 times:

As usual it the U.S. based Flight Attendants that are backing up the notion that it is okay to banter at passengers.

As a ex-Flight Attendant for a major Perisan Gulf based airline... take it from someone who has served the wealthiest of passengers, and endured many long and tedious days....


- The position of Flight Attendant is an honor. You are given the safety and service of many passengers. It is in your hands alone to make the passenger return. You are in no position what so ever to demean or snap at a passenger. Without the passengers and their demands there is no needs for a Flight Attendant.

In the United States, I have noticed a trend that many of you when asked why you do not offer 5 star service, or take extra care of your appearance seem to all have the same response-

" We are here for your safety"

You are correct... However, the most important part of the safety is very clearly stated as the critical phases of flight. The occurance of an inflight explosion, hijacking, or other occurance are slim to none! What are you doing the other 2 - 12 hours of flight?

It does not make sense to hide behind an excuse. You are here to afford the most hospitable experience and the most elegant of presentation. Yes, presentation! You can learn a thing or two from your counterparts in Europe and the Middle East when it comes to presentation!

In closing...

Remember-

You can leave the company as quickly as you entered! You never know who is on this forum... It could be your In-Flight Supervisor, a fellow Flight Attendant, or the CEO.... Just watch your P's and Q's when lashing out as to why you dont like your position!

To be a Flight Attendant is not a job it is a career!

To be a Flight Attendant is not a paycheck it is a way of life!



LHR001


User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 15, posted (10 years 7 months 4 weeks 5 hours ago) and read 3414 times:

That was beautiful... Insane


Look ma' no hands!
User currently offlineEA CO AS From United States of America, joined Nov 2001, 13549 posts, RR: 62
Reply 16, posted (10 years 7 months 4 weeks 5 hours ago) and read 3409 times:
Support Airliners.net - become a First Class Member!

As a ex-Flight Attendant for a major Perisan Gulf based airline... take it from someone who has served the wealthiest of passengers, and endured many long and tedious days....

LHR001-

With all due respect, when was the last time you worked as a crewmember? Being a flight attendant is no longer the glorified, well-paying, jet-setting job you've discussed, especially here in the U.S. Flying has become mass-transportation, and it's more like bus service than anything else.

Believe me, I'd love to see air travel go back to how it was in the 60s and 70s. Yes, I know there are those of you who would say, "B..b...but no one could afford to fly back then!" BINGO! Only the well-heeled, affluent travelers took to the skies, making it a much more pleasant experience.

People wore their Sunday best. People were well-behaved, treated employees with respect, and were treated like gold as a result. Today, airline employees are treated with disdain and contempt by the Greyhound crowd.

THAT is why F/A's are in bad moods these days. If you can't understand it, perhaps you need to come work for a U.S. major or national carrier and you might see things from a different perspective.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 17, posted (10 years 7 months 4 weeks 4 hours ago) and read 3389 times:

Give me a break. They know people a pain-in-the-ass more than you think. They are not venting it face to face in uniform to a passenger. They are bantering about it on a forum that you are hmmm...annonymous. And trust me it needs to be talked about.

Non-flight attendant,
XJR



Look ma' no hands!
User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 18, posted (10 years 7 months 4 weeks 4 hours ago) and read 3366 times:

That last comment was not directed at you EA CO AS.

XJR



Look ma' no hands!
User currently offlineBobs89irocz From United States of America, joined Aug 2003, 632 posts, RR: 0
Reply 19, posted (10 years 7 months 4 weeks 4 hours ago) and read 3317 times:

EA CO AS- You hit the nail on the head, i work over by Air Wisconsin almost everyday. Your observation or opinion is exactly how i see it at that terminal. The flight crews run from plane to plane for there 30min-2 hour hop to the next bus stop. Flying is very different from the way it use to be. When i say the way it use to be i mean back in the early 90's. Im a young guy and i still see a huge change in the airline industry. The industry changed because they lower the fares and more and more people can fly. Well now that ANYONE can fly they get all kinds of people, people who dont care, lack respect for others, dont understand situtations when they cant get there way just because they paid for there flight, self centered jurks. I feel bad for the flight crews sometimes, that is why they fight for every penny they make. Every cent they earn is worth the time they put in. My GF flys for a commuter as well, i see on a day to day bases not only from my job but from hers how much of a toll people put on her. It sucks and isnt worth the money she makes, but its a way of life as LHR001 stated and she is payin her dews now, eventually it will pay off. Not just for her but for every other person who deals with this carrer choice.

User currently offlineFlyguyclt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 20, posted (10 years 7 months 4 weeks 4 hours ago) and read 3288 times:

What puts me in a bad mood as a flight attendant? Working with pissy little_______that pour liquids outside the bathroom ! And then expect the world to respect them ! Dude. Get real here !


Florida Express, Braniff II and ......
User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 21, posted (10 years 7 months 4 weeks 4 hours ago) and read 3231 times:

Flyguyclt:

What puts me in a bad mood as a flight attendant? Working with pissy little_______that pour liquids outside the bathroom ! And then expect the world to respect them ! Dude. Get real here !

That will put me in a bad mood, too.

I find it to be amazing that anyone would do a thing like that and then expect anyone on this planet to respect her. My mind doesn't even wrap around that kind of behavior.


User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 22, posted (10 years 7 months 4 weeks 3 hours ago) and read 3218 times:

You never know who is on this forum... It could be your In-Flight Supervisor, a fellow Flight Attendant, or the CEO.... Just watch your P's and Q's when lashing out as to why you dont like your position!

No airline will fire an employee by going online and complaining about some aspect of their job.

To be a Flight Attendant is not a job it is a career!

So then why wasn't it for you?


User currently offlineIflyatldl From United States of America, joined Nov 2003, 1936 posts, RR: 3
Reply 23, posted (10 years 7 months 4 weeks 3 hours ago) and read 3197 times:

Oh,the post about Evil Things f/a's Do come to mind!  Big grin


Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
User currently offlineStartvalve From , joined Dec 1969, posts, RR:
Reply 24, posted (10 years 7 months 4 weeks 3 hours ago) and read 3185 times:

Sounds like someone loves being a flight attendant except for the damn customers (better known as passengers). Yes people are assholes, yes the filthy rich or elite think they are just that.. elite. Are they? Hell no. Money can't buy class and frequent flyer miles sure as hell don't either. Some people are classless filthy scumbags. But you selected the career of flight attendant where you are on the front lines of dealing with these assholes your employer knows as customers. Suck it up and deal with it or find a new job.

I used to have a job where I talked to stupid people who order shit off TV all the time. I felt them getting on my last nerve so I quit. I feel much better now but my tolerance for human stupidity is still very low.


25 IHadAPheo : First I have to say that I am not now nor ever have been nor imagined that i was an FA. The only comments I have about this entire discussion are as f
26 Drewwright : Kill them with Kindness! Thank You! thats what I do, and it hasnt failed me yet. It even works on superduper stratosphere titanium elite milage passen
27 Post contains images Iflyatldl : How would you like to be on the other end of that stick as a paying pax? I'm sure there are SEVERAL pax who have a warm puddle of apple juice just wai
28 Startvalve : If it were me it wouldn't be apple juice.
29 Drewwright : The apple juice thing is a litttle over the top I agree. I used to tell passengers not to go in the lav shoeless, but why bother, if you want to step
30 LH454 : I would like to know which airline XJFA is working for, because he gave me reasons not to fly this airline. I can hear the PA announcement he gives hi
31 Post contains images Flyguyclt : I just got done with a 9 day trip today. Met up with some Airliner.net people in India. And had great passengers and crew. No apple juice was on the f
32 Flygirlhels : If you don't want me to have the occasional ill-mannered day.... -Don't snap your fingers at me -Don't pinch my arse when I walk by -Don't yell "Hey s
33 Dasheighty : I work for Avis Rent A Car so I get them after the flight. i dont know who does what but some of them are nasty! And if your wondering if I mean the f
34 Drewwright : "Don't make a "wow, this airplane is small!" comment as you get on.... crew members hear that a few dozen times a day and it isn't cute" Yeah I HATE t
35 Post contains images Flyguyclt : And welcome aboard the Barbie Funjet. Soon departing for ........
36 Post contains images Iflyatldl : A Towncar with wings can be cute- at times! Oh hell, who am I kidding/ Clowncar/Towncar-Let's call the whole thing off! lol!
37 Jeffrey1970 : Flygirlhels, When people snap there fingers at you do you ever feel like saying "very good, I am so proud of you that you can do that." LMAO ha ha ha.
38 Post contains images Flyguyclt : A passenger snapped his fingers at me about a month ago. He had finished his cell phone call. He wanted a drink. No problem. I just looked at him. And
39 Jafa : I think it has to do with emotional maturity. I went through the terrible two's (2nd year of flying) and became a better person/FA for it. I refuse to
40 Acidradio : There is a restaurant called Ed Debevic's in Chicago where the whole purpose of the place is to have rude service. It is a diner and the servers are s
41 Post contains images Flyguyclt : Then XJFA would be employee of the year ! Just a thought
42 Garnetpalmetto : As a ex-Flight Attendant for a major Perisan Gulf based airline... take it from someone who has served the wealthiest of passengers, and endured many
43 Lfutia : 2 words: Sex Deprived Leo/ORD
44 AnsettAW : Only the well-heeled, affluent travelers took to the skies, making it a much more pleasant experience. People wore their Sunday best. People were wel
45 Lhr001 : In reference to some of the above statements. First, let me commence by stating that I was a Flight Attendant for a major airline based in the Middle
46 777236ER : Lhr001, you said being a flight attendant is not a job, it's a career. And yet it wasn't a career for you. Why was that? And who are you to tell fligh
47 NWAFA : Lhr001 With you being a "FORMER" Flight Attendant you should KNOW that safety is number one. Then the NON US AIRLINES forget that quite often. The Pri
48 Post contains links Garnetpalmetto : I've made it a point to talk to my FAs when possible (on short legs like CAE-CLT for instance) and I've found they all report the same reasons for the
49 Marcopolo747 : It's definitely a two way street. Passengers are expected to behave at least with civility and to be courteous . After all we all belong to the same s
50 Luv2fly : I would not take anything LHR001 says with much credibility, he has not only changed his user id, he has changed his profile more times than most airl
51 EA CO AS : Lhr001- Your "I really WAS a flight attendant, really!" soliloquy sounds like it was taken from a Braniff International flight attendant recruiting gu
52 XJRamper : I would not take anything LHR001 says with much credibility In his profile, it says that he is in real estate. Nice sales job, eh? XJR
53 Icarus75 : XJFA, I'm not an "elite" flyer but I agree with you at some points. Whenever I take a longhaul flight in business for my work, I can see that some peo
54 Gigneil : I think LHR001 is full of it, especially since he's said he's a million things. But there is the one thing I agree with. No matter what happens, no F/
55 Post contains images Garnetpalmetto : As a side note, my last paragraph in my last post should read: "Nonetheless, I'm sure if we all took a moment to tell our FAs - REAL FAs unlike some w
56 Lhr001 : And it is the Americans again on the offensive! Quel Suprise! We really do need to get a seperate forum.... i.e. America Europe Asia and so on! The ti
57 GlobeTrekker : LHR001- As a representative for a European carrier and friend of many F/A's I've got this to say: That was the biggest load of crap I've ever heard. W
58 Lhr001 : The follwoing is a letter that has been emailed to the appropriate sources! *********************** 31 December, 2003 Attn: Director of In-Flight; Pub
59 Garnetpalmetto : Lhr001/KL777jfk/Liar001: because most have not had experience being a Polished, Groomed, or Diplomatic International Flight Attendant You haven't eith
60 PiedmontGirl : Garnetpalmetto: Have you ever stopped to consider that they might be doing incredibley [sic] well because they're based in the Middle East? Especially
61 Lhr001 : Thanks to the many of you that have responded in this forum. As a person that lost two friends as Flight Attendants on 9-11 and my career as a Flight
62 Post contains images EA CO AS : A copy of the above message will not only be emailed to Mesaba Airlines, Northwest Airlines, Cincinnati Nation, and Cincinnati Post! LHR001- Before yo
63 Jwenting : Maybe no punishment but the person posting having done the things portrayed here as perfectly normal FA behaveour will certainly be watched more caref
64 Us330 : LHR001: We are out of kindergarten you know? Tattle-telling is way out of style. Doubt may be cast on XJFA, but do you think one person at XJ's headqu
65 AA777MIA : LHR001: You wrote... And it is the Americans again on the offensive! Quel Suprise! We really do need to get a seperate forum.... i.e. America Europe A
66 Teahan : I honestly hope the topic starter is a wind-up. Posts like this damage Airliners.net, at least in the eyes of people who work in the industry. This is
67 PiedmontGirl : Teahan: This isn't "just the internet" as many believe. You're quite right. It isn't just the internet. This is a huge, well known forum. The people w
68 AnsettAW : LHR001 A copy of the above message will not only be emailed to Mesaba Airlines, Northwest Airlines, Cincinnati Nation, and Cincinnati Post! Cincinnati
69 Post contains images PiedmontGirl : AnsettAW: I doubt that it's going to make the front page of the Tiny Town Gazette. I would suspect that Mesaba is going to advise its employees to coo
70 Singapore 777 : To the guy who said the attendants on the Singapore Airlines plane that froze up, just to let you know, there were attendants who could have gotten ou
71 MD11Engineer : You can train for a emergency, but you´ll never know how you react until you´ve faced the real thing, esp. if it will bring yourself into harm´s wa
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