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Kudos To United Airlines - You've Won Me Over!  
User currently offlineDeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 34
Posted (10 years 9 months 6 days 21 hours ago) and read 4881 times:

Well,
The title of this thread explains the gist of what I'm getting at, however I just would like to share a bit of my experience with United, and thank the whole United family on here.

This morning I arrived at SAN for my return flights home after visiting with family. I proceeded through the line and up to the counter to get my boarding passes and my luggage checked in. The check-in agent there proceeded to pull up my tickets and he said that there was something wrong with the reservation and that I'm only ticketed for DEN-PHL, and not SAN-DEN-PHL. He then proceeded to tell me that my itinerary shows SAN-DEN-PHL on UA264, and that he didn't understand why I was only ticketed for one leg of the trip. After conferring with the check-in agent next to him who quickly said that there has been a problem with that especially with the US-booked passengers and that if there were any seats left on the flight, just buy the seat and rebook the passenger. Meanwhile I'm sitting here thinking "Oh God, here we go. This was a mistake, just like flying United 3 years ago was a big mistake too". Thankfully, how WRONG I was! The agent re-booked me on the flight, apologized profusely for the mistake on their part, and told me to have an excellent flight. So that was good. To give the Readers Digest version of the rest of my trip---the Flight Attendants were all very kind and attentive. They were constantly moving throughout the cabin (unlike US Airways who I flew out on whom after the meal service would go cower back in the galley and you didn't see them the rest of the flight except for one drink service) offering water, drinks, snacks, and whatnot. Channel 9 was a great joy to listen in to, and had fun with that. UA264 departed on-time in both SAN and DEN, and both legs arrived about 25 minutes early.

To give you a little bit of a preface of my US flight on the way out---departed 35 minutes late from the gate because they were still loading baggage. The A321 is horrible in terms of being able to move about the cabin (I have a 30 inch waist, and it was still hard to make it through). I had the meal cart rammed into my hand which was painful, a peel and win card from the Vie a France or whatever the hell it was shoved in my face when I was eating my bean salad, ice dumped in my lap....and what else....yeah the meal/drink service was delayed for about 35 minutes because they were busy fooling with the IFE. After they raised and lowered the screens about 20 times (which was extremely annoying) it finally did kick on. I could have cared less about the IFE as I'm quite content with a good book and my CD player.

It was truly a pleasant experience, and the next time that the opportunity presents itself to fly United---I'm there. So to all UA employees of a.net, be proud of your family, and yourself as UA is an archetype in the skies.


Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
41 replies: All unread, showing first 25:
 
User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 1, posted (10 years 9 months 6 days 20 hours ago) and read 4820 times:

Welcome back to the Friendly Skies, it's great to have you back!

Sorry to hear about the bad experience on US Airways, though in their defense, flying ice and broken IFE can happen on any carrier. Cowering in the galley is only available on a select few carriers though I'm happy to say!

FA4UA

PS: I've seen a couple of these such posts on this site... maybe UA isn't as bad as the a.net stereotypes make us look?!



The debate continues... Starwood or Hyatt... which is better
User currently offlineN670UW From United States of America, joined Jul 2003, 1605 posts, RR: 8
Reply 2, posted (10 years 9 months 6 days 20 hours ago) and read 4768 times:

I've always had very good experiences with UA. Employees have been very friendly, even in rough times, and have gone out of their way to be helpful, and truly want their company to be successful. My flights have always been on time (with the exception of a malfunctioning APU or two), and of course, Channel 9 is the best.


670


User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 3, posted (10 years 9 months 6 days 20 hours ago) and read 4731 times:

DeltaMD11:

US didn't seem give much thought to provisioning the 321 for any flight longer than about an hour and a half. Before I retired, I avoided that airplane like it was an AIDS carrying vampire because of that. Two beverage services pretty much shoots the beverage supplies.

When the video equipment acts up and the F/As are trying to get it to work, the little screens cycle up and down all by themselves. There's no way to get the equipment to work and stop the cycling while you are fiddling with it. Yes, I know: it makes everybody crazy -- whirrrrrr click -- whirrrrrrr click -- whirrrrr click..........  Angry


FA4UA:

PS: I've seen a couple of these such posts on this site... maybe UA isn't as bad as the a.net stereotypes make us look?!

Of course it isn't bad. I've ridden on UA and I've always found it to be very nice.


User currently offlineFlyguyclt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 4, posted (10 years 9 months 6 days 19 hours ago) and read 4658 times:

United Airlines was the first airline I had ever flown. It was from CLE to MIA, many many years ago. The Champagne Breakfast. At 5 I could not enjoy it, but my mother sure did. I am glad UA is comming back. United has many fine employees and I think we have lost too many of our aviation pioneers in the states. So here's to you UA and wishing you all the best for 2004.


Florida Express, Braniff II and ......
User currently offlineIflyatldl From United States of America, joined Nov 2003, 1936 posts, RR: 3
Reply 5, posted (10 years 9 months 6 days 18 hours ago) and read 4585 times:

DeltaMD11: Sounds like UAL is really trying to turn itself around in terms of pax service. It's great to hear positive experiences for a change. Sorry to hear of the US experience, but we all know it can happen on any carrier. Honestly, I haven't heard many great things about the A321-never flown it, so I can't say.  Smile Happy New Year!


Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
User currently offlineDeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 34
Reply 6, posted (10 years 9 months 6 days 8 hours ago) and read 4467 times:

PiedmontGirl--You'd think that they would do something about the IFE acting up as I hear it happens quite often on the US birds for some reason. Maybe the flight would have been better if it were an aircraft that could actually handle the route then, like a 752 (or maybe an A319/320 if they have more space in their galleys). Cabin service was a big minus on that flight. I've just found that flying with US is pretty much hit or miss. You have your good flights, you have your not-so-good flights (as with any carrier), but it's more prevalent in some carriers than others.


Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 7, posted (10 years 9 months 6 days 8 hours ago) and read 4426 times:

Further to the above comments, UA has always been our corporate 'best kept secret' for flying across the Pacific.

While others give heaps of praise to SQ and CX, I have found UA very competitive in terms of biz class service--and I've flown most of the Asian carriers at least four or five times.

While SQ and others are mostly flash, UA is all about substance.

Hoping that 2004 is much better for UA and it's employees. Good Luck.


User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 8, posted (10 years 9 months 6 days 7 hours ago) and read 4379 times:

DeltaMD11:

PiedmontGirl--You'd think that they would do something about the IFE acting up as I hear it happens quite often on the US birds for some reason.

There are a lot, and I mean a lot, of problems with the IFE on ABs. We don't know if it's the brand of IFE that US ordered or just what. I do know there are F/As who will not fly ABs because of it.

Maybe the flight would have been better if it were an aircraft that could actually handle the route then, like a 752 (or maybe an A319/320 if they have more space in their galleys).

For galley provisioning space, you can't beat the 752. We've joked that if the airplane had the range, we'd have enough stuff to go to Tokyo. And, even better, it's set up for fast access -- it's easy to get to.

Those good and not-so-good flights are more prevalent on some carriers than they are on others.


User currently offlineIcarus75 From France, joined Oct 2003, 800 posts, RR: 0
Reply 9, posted (10 years 9 months 6 days 7 hours ago) and read 4327 times:

I've flown several times with UA between France and US and on domestic flights.
On transatlantic flights, UA is for me a very nice company (except for horrible breakfast).
On domestic flights, the FA were all the time very kind but, the "food" given to the passengers is HORRIBLE!
Despite these problems, I'll still fly with them for my next trip to US!
Happy new year !!!



Flying is amazing!
User currently offlineOrd777 From United States of America, joined Dec 2003, 258 posts, RR: 0
Reply 10, posted (10 years 9 months 6 days 7 hours ago) and read 4310 times:

I had a similar experience with United just a few weeks ago. I was on flight 945 from FRA to ORD and the FA's were constantly moving throughout the cabin, being very attentive to the passengers. So much so that I almost felt sorry for them that they didn't really get a break during the 9 hour flight. Additionally, the entire crew had such a friendly, positive and helpful demeanor during the long flight that I was very extremely impressed.

User currently offlineEA CO AS From United States of America, joined Nov 2001, 13612 posts, RR: 62
Reply 11, posted (10 years 9 months 6 days 7 hours ago) and read 4309 times:
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For galley provisioning space, you can't beat the 752. We've joked that if the airplane had the range, we'd have enough stuff to go to Tokyo. And, even better, it's set up for fast access -- it's easy to get to.

And yet in US Airways infinite wisdom, they're phasing out the 752 in favor of the underpowered, shorter ranged, slower A321.  Insane



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineFraT From Germany, joined Sep 2003, 1107 posts, RR: 1
Reply 12, posted (10 years 9 months 6 days 7 hours ago) and read 4276 times:

It would have been a very bad service if they wouldn't have allowed you to get on this flight. It was a mistake either by the airline or your travel agent, whoever issued the ticket. So as you had a correct booking it was no big deal. So UA did what every other airline should have done in this situation.

User currently offlinePlanemaker From Tuvalu, joined Aug 2003, 6201 posts, RR: 35
Reply 13, posted (10 years 9 months 6 days 6 hours ago) and read 4244 times:

DeltaMD11:

'The A321 is horrible in terms of being able to move about the cabin (I have a 30 inch waist, and it was still hard to make it through).'

Interesting how your perception doesn't tally with the facts. The A321 has the widest fuselage and aisle than any other single aisle aircraft flying. In fact, the A321 has a wider aisle than the aisles on the 767, 777 & 747.




Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
User currently offlineDeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 34
Reply 14, posted (10 years 9 months 6 days 6 hours ago) and read 4201 times:

Not the way the US has it configured Planemaker  Smile Trust me, it's a tight squeeze. I'm sure that PacemakerGal would be able to vouch for that.

FraT--I'm aware of that, but the profuse apology combined with the kindness of this check-in agent just struck me. It was one of those things that you would have to experience to be able to truly appreciate it. So it is quite easy for you to say that.



Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 15, posted (10 years 9 months 6 days 6 hours ago) and read 4172 times:

I remember when I first booked tickets on United (as a US Airways Dividend Miles loyalist, it's not very difficult to be forced to when flying out west) I was a bit skeptical, as I had heard about some of their misdeeds...I couldn't have been more wrong...nowadays, I fly United more often than I fly US Airways, and out of a city that doesn't have significant United flights (LGA)...I happened to be bumped twice on my most recent trip (LGA-ORD-IAH 12/26, VDB ORD-IAH flight 573, rebooked 703, and IAH-ORD-LGA 12/31, VDB ORD-LGA flight 678, rebooked 690), and had no problems redeeming them within 10 minutes of getting bumped...both trips being LGA-ORD-IAH, and anybody knows that UA has truly inadequate feed in IAH...they certainly could add several flights from IAD specifically (they could even serve IAD-IAH with AWAC) and LAX as well, in addition to more than one flight per day from SFO...unfortunately, I had to sit at ORD for nearly eight hours going to Houston, and nearly six hours coming back from Houston...not that I cared, really...I had time to sit around and collect free tickets... Smile


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 16, posted (10 years 9 months 6 days 5 hours ago) and read 4121 times:

DeltaMD11:

It is a very tight squeeze. Like any other airplane, it depends on how the particular airline configures its cabin. Row 20 might be comfy on one airline's aircraft type and on the same aircraft type on another carrier, you have no room at all.


User currently offlineIflyatldl From United States of America, joined Nov 2003, 1936 posts, RR: 3
Reply 17, posted (10 years 9 months 6 days 5 hours ago) and read 4101 times:

Piedmontgirl: Is US going to totally phase out the 757/767 for an all AB fleet ?


Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 18, posted (10 years 9 months 6 days 4 hours ago) and read 4064 times:

Iflyatldl:

Is US going to totally phase out the 757/767 for an all AB fleet ?

I don't know. I think at one time that was the intention when Stephen Wolf was at the helm. Now, I am just not sure. I think that right now, US is simply trying to survive without another trip into Chapter 11. That's sad.



User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 19, posted (10 years 9 months 6 days 4 hours ago) and read 4029 times:
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Sorry Bryan.. you knew this was coming..

I personally loved the A321 I flew on with USAirways, though the flight was a short 50 minutes from PIT-LGA. Im not 6' 3" or whatever like you (isnt it 6 3?) so I guess the aisle to me doesnt make much of a difference.

On my plane (N166US), an older A321 in the fleet, the bugs had been largely worked out and the screns had no problems retracting or extending, though I can tell where galley space might become an issue.

Generally speaking though, I think their A321s are very nice, as are all of their Airbii... Compared to the rinky-dink 737-300 (N591US) I had flown EWR-PIT, the A321 was like a flying palace.

Fly on USAirways 737s for a comfort/service standpoint (dont only enjoy it cuz its a Boeing.. I know you  Smile) and then try any Airbus for the same things, and I think you'll like the Airbus better.

JBLU


User currently offlinePlanemaker From Tuvalu, joined Aug 2003, 6201 posts, RR: 35
Reply 20, posted (10 years 9 months 6 days 4 hours ago) and read 4007 times:

PiedmontGirl:

DeltaMD11 is talking about the aisle width and moving through the cabin, not the seat width or pitch.

DeltaMD11, I do not doubt you are being sincere and that what you say you truly believe, but the specs are the specs. The A320 family fuselage is 7.5 inches wider at the armrest height than the 737 and the 757 (both have the same width fuselage.)

With regards to the other Boeing aircraft, all of them in standard economy layout have aisles 20 inches or less in width while the standard A320 aisle is 26 inches.





Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
User currently offlineBa319-131 From United Kingdom, joined Jan 2001, 8552 posts, RR: 55
Reply 21, posted (10 years 9 months 6 days 4 hours ago) and read 3995 times:
Support Airliners.net - become a First Class Member!

It all comes down to luck of the draw.I've flown numerous US A321 flights from PHL to LAX and back,never had a single problem,everything has been just fine.


111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 22, posted (10 years 9 months 6 days 3 hours ago) and read 3935 times:

Planemaker:

I know he's talking about the aisle, not seat width or pitch.

With regards to the other Boeing aircraft, all of them in standard economy layout have aisles 20 inches or less in width while the standard A320 aisle is 26 inches.

That's what they kept telling us. Some of us measured them. They don't come close to 26 inches. The little groups of three seats are about four inches or so from the wall. If they were closer to the wall, it would make the aisle wider. It depends on what one does with the width of the airplane just like it depends on what one does with the length of the airplane.

I have nothing at all against AB in particular. It's just not always arranged according to standard specs.

The aisle in any full size single aisle airplane would be huge if there was only one big fat seat on each side of it.

There's a charter company that is operating 76s with 8 across in coach instead of 7. Yikes.


User currently offlineCjuniel From United States of America, joined Dec 2003, 146 posts, RR: 1
Reply 23, posted (10 years 9 months 6 days 3 hours ago) and read 3908 times:

FraT,

You are totally INCORRECT. You can have a confirmed ticket on some airlines and still deal with issues once you get to counter. And the ticket agent could have made him purchase a ticket (even though it probably would have been refunded in the long run) for him to get on the flight. Contrary to what most people on this forum believe, United probably has some of the best service in the industry right now because United employees are at least aware how precarious a situation the entire industry is in right now. So while you may believe that this person was just "doing their job" they went above and beyond, at least as far as United States "I am only doing as much as I have to, to get my job done" customer service standards are concerned.


User currently offlinePlanemaker From Tuvalu, joined Aug 2003, 6201 posts, RR: 35
Reply 24, posted (10 years 9 months 6 days 3 hours ago) and read 3877 times:

PiedmontGirl:

Yes, with the A320 family being indeed wider than the 737 and 757, airlines can configure the interior of the A320 to either have wider seats or a wider aisle. Their choice. However, US Airways A321's are equipped with standard 17.2 inch seats so the aisle is indeed wider.

I don't want to make this a big deal but just only point out that it is factually impossible for the A321 to be '... horrible in terms of being able to move about the cabin... ' as DeltaMD11 states. At worst, on any major airline's A321, the aisle is the same width as on any 'other' aircraft.



Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
25 Post contains images PiedmontGirl : Planemaker: Now, really! When did I say it was horrible? I didn't say that. I just said it was a bit tight. The seats are set out from the walls a goo
26 Post contains images Pecoua : Thank you for the great post....we do a great job onboard....I don't care what anyone says...every airline has it's probs and I for one, am so tired o
27 Flyboy80 : I thought the 757 cross section was three inches wider than the 737????????? Piedmont Girl: When you were a F/A (I'm not sure if you still are) what a
28 PiedmontGirl : Flyboy80: The 75 cross section is just about 3 inches wider than a 737. It's a bigger airplane all around. It also has heavier duty gear: four wheels
29 DeltaMD11 : Planemaker: I'm telling you that the aisles are indeed very skinny. Facts aside, I did notice the gap between the seats and the wall that PacemakerGal
30 Flyboy80 : Piedmont Girl: Excuse me for my ongoing interest with aircraft doors... But you would be the person to ask... lol. Does the F100's door operate just l
31 Post contains links Planemaker : PiedmontGirl: I am sorry that I have to point out that you are wrong. This is nothing personal - it is not about opinions but facts. (I in fact enjoy,
32 FraT : "You are totally INCORRECT. You can have a confirmed ticket on some airlines and still deal with issues once you get to counter. And the ticket agent
33 Zonks : Just another UA fan wanting to chip in, especially to let their employees know that someone out there does like them. I've flown with UA pretty much a
34 Follonica : I was a USAir Loyalist from long back. BWI is my home airport. I've been a mix of Silver and Gold Preferred since 1996. After 9/11, basically, all tha
35 DeltaMD11 : Planemaker, I'm not arguing with the facts that you have presented. And I'm done arguing this point because the aisles are slim--I've experienced it p
36 Planemaker : DeltaMD11: My intent is not to distract from any UAL accolades but, for goodness sakes, the aircraft on the wonderful UA264 flight is an A320 with the
37 QantasA332 : Yes, it's a fact that the 320 family 'buses are a few inches wider in fuselage diameter... Now, speaking of UA being good (sorry, I'm going off on a t
38 DeltaMD11 : What in the God's name are you talking about? I never said I was measuring from the armrests, I was using the normal Airbus seat width for the A320 se
39 Usairwys757 : Planemaker, DeltaMD11 is totally correct on this, the correct, US's standard is not 26 inches on the A321!!!. I guaruntee you that, I believe DLMD11 i
40 UAL777 : Planemaker....Do you work for airbus??? Anyway, on UA there is no 4'' gap, so therefore you do not have the same problem as on US.
41 Planemaker : Usairwys757: “DeltaMD11 is totally correct on this, the correct, US's standard is not 26 inches on the A321!!!. I guaruntee you that, I believe DLMD
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