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Worst Airline('s) In-flight Service  
User currently offlineSturdy From Ireland, joined Nov 2003, 60 posts, RR: 0
Posted (10 years 11 months 3 days 4 hours ago) and read 4774 times:

What airline you think is worst in in-flight services.

39 replies: All unread, showing first 25:
 
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 11 months 3 days 4 hours ago) and read 4746 times:

Maybe Banana Air  Big thumbs up:


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Patrick


User currently offlineUnited4ever From United States of America, joined Dec 2003, 291 posts, RR: 2
Reply 2, posted (10 years 11 months 3 days 4 hours ago) and read 4730 times:

This is hard to answer as customers have different expectations of different types of airlines. For example, easyJet or SouthWest on board service is fine for their total offer, but how would you feel if you flew with Singapore or Emirates (or even American) and got this kind of service?

Mike


User currently offlineSturdy From Ireland, joined Nov 2003, 60 posts, RR: 0
Reply 3, posted (10 years 11 months 3 days 3 hours ago) and read 4676 times:

Actually I am talking about food and flight attendants. For believe it or not, some airlines are bad when it comes to food and the flight attendants are the epitome of rudeness.  Sad

User currently offlineAF022 From France, joined Dec 2003, 2171 posts, RR: 1
Reply 4, posted (10 years 11 months 3 days 3 hours ago) and read 4645 times:

i flew armenian airlines AMSEVN a few years back, in business no less. there were no paper towels in the lavs, only a communal town, probably swimming with disease.
also took EVNDXB on an old Tupolev on armenian as well. 1 flight attendant for the fifty or so passengers. poor thing - couldn't control the crowd.
for carriers people are likely to fly, most US FA's have the personality of diner waitresses, but I like the service on AF and SK.


User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 11 months 3 days 2 hours ago) and read 4574 times:

I might be a bit old fashioned here but I don't like airlines that serve food to pasengers in bags or cartons,even if it does come with a smile.

Fortunately the airline with the worst in-flight service I ever experienced went bust in the 1980's, that was a UK charter airline called British Island Airways. I worked with them and I flew with them and they were awful!

I'm a great fan of Air France. The food is great and I love the staff. First choice every time.


User currently offlineArmitageShanks From UK - England, joined Dec 2003, 3638 posts, RR: 15
Reply 6, posted (10 years 11 months 3 days 2 hours ago) and read 4552 times:

Out of the 10 airlines I have flown on NWA was the worst. Although they weren't bad at all it was the 'worst' service IMO. They just didn't seem to much compared to similar airlines like Delta and USAirways. I would not hesitate to fly them again though.

User currently offlineEZYcrew From Spain, joined Oct 2001, 460 posts, RR: 3
Reply 7, posted (10 years 11 months 3 days 2 hours ago) and read 4538 times:

My airline (SR, then LX), had just the best service around I think.

But since we launched "Swiss in Europe" in Oct., I am so ashamed of what we offer. Pax now must pay for drinks and snacks in Y-cl, and I find it to be such a contrast to our previous "Destination Excellence" product.


User currently offlineDelta767300ER From United States of America, joined Dec 2003, 2562 posts, RR: 11
Reply 8, posted (10 years 11 months 3 days 1 hour ago) and read 4464 times:

From my experience I would have to say America West. It wasnt bad, and the F/A's werent rude but I didnt care for it. The service would not deter me from flying them again (Their route network would)

Delta767300ER


User currently offlineWestjet_8 From Canada, joined Jan 2001, 451 posts, RR: 0
Reply 9, posted (10 years 11 months 3 days 1 hour ago) and read 4424 times:

For rudeness of FA's it definatly goes to Air Canada. Horrible flight attedants ever time I've flown with them (alot because to get to the east from Calgary there was no other choice).


Canadian. RIP 1999
User currently offlineFlyguyclt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 10, posted (10 years 11 months 3 days 1 hour ago) and read 4399 times:

Every airline has the possibility of being awful now and then. As well as beating your expectations. I just remember once I wanted to choke the flight attendant on a flight from ANC to PHX. It was a red eye on a 757. He made PA's every 30 minutes. I have never seen anything like it. We are now doing beverages, we are now serving the snack, we are now cleaning up the cabin, we are now starting the movie, we will now be passing out a light breakfast before landing. UGH ! !

Safe Flying  Smile



Florida Express, Braniff II and ......
User currently offlineLeezyjet From United Kingdom, joined Oct 2001, 4042 posts, RR: 53
Reply 11, posted (10 years 11 months 3 days 1 hour ago) and read 4363 times:

Without a doubt has to be Cyprus Airways in Economy Class.

F/a's all look like men - even the women, don't even bother speaking to the "stupid English" passengers just throw stuff in your face if you happen to be facing them. If your not looking at them when it's your turn to be served you miss out !!.

However were I of Greek decent it might be a totally differant experiance.

 Smile



"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
User currently offlineAirbazar From United States of America, joined Sep 2003, 8577 posts, RR: 10
Reply 12, posted (10 years 11 months 3 days ago) and read 4347 times:

Of all the airlines I've flown with (28 at last count), Northwest wins this prize hands down.

User currently offlineFlyguyclt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 13, posted (10 years 11 months 3 days ago) and read 4328 times:

Airbazar:

I invite you to fly with me any day any trip. I will change your mind of NWA.

Safe Flying  Smile



Florida Express, Braniff II and ......
User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 2
Reply 14, posted (10 years 11 months 3 days ago) and read 4297 times:

I agree that this topic is very subjective, but I am going to put in my two cents anyway. By far the rudest service I have encountered, keeping in mind that I am an Aeroflot frequent flyer, has been on American Airlines, on and off the ground. For rude ground staff, Delta definetaly takes the cake, but inflight has always been fine.

User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Reply 15, posted (10 years 11 months 2 days 23 hours ago) and read 4226 times:

Hands down..the rudest staff: American, Northwest and United, also Olympic airlines. Based on observations of how the staff of the above airlines treat their passengers and general requests.


Long Haul is the only way to go
User currently offlineFlyguyclt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 16, posted (10 years 11 months 2 days 23 hours ago) and read 4211 times:

I am very bias. But I beg to differ about NWA.

Just my two or three cents worth.

Safe Flying  Smile



Florida Express, Braniff II and ......
User currently offlineLuv2fly From United States of America, joined May 2003, 12148 posts, RR: 49
Reply 17, posted (10 years 11 months 2 days 22 hours ago) and read 4139 times:
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Having lived my whole life until recently, in the DTW area I must say I have NEVER had a bad experience on NW or for that matter with any NW employee that I have come in contact with, and I try to fly them any chance I get, and am glad to see them code sharing with CO my new hometown airline - CLE. Now do not get my started on DL, they are at the bottom of my favorite list.


You can cut the irony with a knife
User currently offlineDc863 From Denmark, joined Jun 1999, 1558 posts, RR: 2
Reply 18, posted (10 years 11 months 2 days 22 hours ago) and read 4065 times:

That's too bad regarding LX Euro service. Delta was on my list of "worst" but they have managed to get better. EgyptAir now holds my #1 worst. I flew on that carrier from Cairo to ZRH two weeks ago. Just awful.

User currently offlineKevin752 From United States of America, joined Jul 2003, 727 posts, RR: 4
Reply 19, posted (10 years 11 months 2 days 21 hours ago) and read 4013 times:

I would have to sat that the worst in flight crew was MARTIN AIR. they were the worst. If you asked them a question they would not even face you or answer you eventhough I knew she heard me. The best international airlines for service has to be LUFTHANSA( I can not fly from LAX to Europe with out flying LH) and CROATIA AIRLINES. Best US service has to be AMERICAN, ATA and SOUTHWEST.


"Keep Climbing"
User currently offlineKorg747 From United States of America, joined Mar 2003, 549 posts, RR: 5
Reply 20, posted (10 years 11 months 2 days 20 hours ago) and read 3966 times:

Dc863,
Could you Email me with the details of what made the MS flight an awful one? If you don't mind....thanks.



Please excuse my English!
User currently offlineWorldperks From , joined Dec 1969, posts, RR:
Reply 21, posted (10 years 11 months 2 days 19 hours ago) and read 3914 times:

I agree with Flyguyclt.

I flew NW 27 round trips in 2003 (111,000 miles). And I've seen crappy, mean, and rude passengers on Northwest, but I've yet to run into a rude pilot, flight attendant, or customer service agent. And service has been excellent rather than good

I don't understand how experiences could be so different. Maybe it's my looks and personality.
 Smile


User currently offlineKLM11 From United States of America, joined Dec 2003, 182 posts, RR: 1
Reply 22, posted (10 years 11 months 2 days 19 hours ago) and read 3892 times:

Out of all the airlines that I have flown with I would have to say that UA is #1 for unfriendly inflight attendants. I have had a few very positive experiences on UA, but that was in First Class. When I have flown in Economy sometimes I feel that the FA's are mad that I chose to fly with UA! Also Economy has very little legroom. I found that UA's 772 have the same amount of legroom as the EMB-120!! That is CRAZY!!  Nuts

--KLM11



BENAIRE - The Refined Airline
User currently offlineAirbazar From United States of America, joined Sep 2003, 8577 posts, RR: 10
Reply 23, posted (10 years 11 months 2 days 7 hours ago) and read 3766 times:

I did see a rude NW flight attendant on NW just this week. We were sitting in the plane after boarding in AMS. A passenger arrives to sit next to me and apparently there was some sort of misunderstanding at the gate. The passenger wasn't happy and neither was the FA. The only thing I heard was the passenger say "I didn't like your attitude", to what the FA replied "I didn't like yours either", turned around and walked away. Now, I understand some passengers can be rude, but regardless, this is no way to handle a difficult situation.

On the outbound flight from the US I was litterally yelled at by the check-in lady for placing 2 bags on the scale next to the counter, then told in a very rude manner that I'd have to run to a different security gate or I'd miss my flight. As if I the passenger have the obligation to know that I'm not supposed to put 2 bags on the scale at once, and that it is my fault that in one of the busiest travel days of the year NWA had only 2 check-in counters open which caused me and about a hundred other people to wait in line for nearly 2 hours.

On the same flight from AMS, the captain never once welcomed the passengers on board. I don't think I saw a single smile from an FA on both legs of the trip. The food was beyond horrible. Seriously, they actually attempted to serve this sort of disgusting, soggy, microwave pizza. And the red wine should be banned as a matter of national security.

All of this for the total amount of $850. What a great experience.


User currently offlineSturdy From Ireland, joined Nov 2003, 60 posts, RR: 0
Reply 24, posted (10 years 11 months 2 days 3 hours ago) and read 3678 times:

I could say AF,KLM, and Lufthansa are one of the worst airlines in the world. Never will I fly with them again. Once is ENOUGH....

25 Flyguyclt : Airbazar: I will completely agree with you on the Pizza matter. My apologies that the crew and other NWA employees did not meet your expectations. Wha
26 Chrisbus : I'd have to say my worst experience was with the Hawaiian Airlines ground crew on my return trip from KOA to LAX. I was trying to check my bag, and th
27 Uadc8contrail : klm11, i too have had bad service on ua, and aa,dl,nw and most others if i were as anal as some of these fine people in here....i try to imagine, alth
28 CO737800 : I would have to say AA or United have the worst service. AA the F/A's only walked up the plane 1 time to offer drinks on a 4.5 hour flight.
29 SA7700 : Alitalia had the rudest F/a's. Forget about beverages, they wouldn't even bring water and just told us to get it from the taps in the lavatories. AF w
30 TLIMA : I once flew on the "old" Aeroflot, back in January 1991 from Colombo, Sri Lanka to Moscow. I can't remember what type of an aircraft it was but it was
31 Post contains images Espion007 : TLIMA, just 2 let u know,thats how week sometimes serve eggs in russia Aeroflot has gotten ALOT better ever since the early 90's. seats are better,ser
32 FunFlyer : I had a horrible experience with AA. From DFW-BOS the f/a were ASSES.
33 AlekToronto : pretty general question...so OPEN to different experiences.. bottom line..i treat every airline employee with respect and a smile and 90 percent of th
34 Marcopolo747 : EZYcrew, I do sympathize with your feelings, I've flown SR many times for many years and it was top in every respect of the flight, from the moment o
35 Post contains images MartinairYYZ : For rudeness of FA's it definatly goes to Air Canada. Hahahahaha... I agree... AC is going down with 90% of their FA's being grannies Mean old hags...
36 AlekToronto : hey! martinair..you state you are 13-15 how many AC flights have you taken in the last few years? in general AC f/a staff is quite good (yeah there ar
37 Post contains images AnsettAW : When I have flown in Economy sometimes I feel that the FA's are mad that I chose to fly with UA! Also Economy has very little legroom. I found that U
38 AA777MIA : WOW, sounds like a pretty interesting flight,,,, curious to know if the crew was doing a turn from the mainland, and was half asleep.... Seems to be t
39 Post contains images AnsettAW : AA777MIA -- there were probably a number of reasons that contributed to my nightmare experience. You're probably right that the crew was dog tired; th
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