United4ever From United States of America, joined exactly 10 years ago today! , 291 posts, RR: 2 Reply 2, posted (9 years 11 months 1 week 4 days 21 hours ago) and read 4194 times:
This is hard to answer as customers have different expectations of different types of airlines. For example, easyJet or SouthWest on board service is fine for their total offer, but how would you feel if you flew with Singapore or Emirates (or even American) and got this kind of service?
AF022 From France, joined Dec 2003, 2120 posts, RR: 1 Reply 4, posted (9 years 11 months 1 week 4 days 21 hours ago) and read 4109 times:
i flew armenian airlines AMSEVN a few years back, in business no less. there were no paper towels in the lavs, only a communal town, probably swimming with disease.
also took EVNDXB on an old Tupolev on armenian as well. 1 flight attendant for the fifty or so passengers. poor thing - couldn't control the crowd.
for carriers people are likely to fly, most US FA's have the personality of diner waitresses, but I like the service on AF and SK.
Babybus From United Kingdom, joined Dec 2003, 3626 posts, RR: 5 Reply 5, posted (9 years 11 months 1 week 4 days 20 hours ago) and read 4038 times:
I might be a bit old fashioned here but I don't like airlines that serve food to pasengers in bags or cartons,even if it does come with a smile.
Fortunately the airline with the worst in-flight service I ever experienced went bust in the 1980's, that was a UK charter airline called British Island Airways. I worked with them and I flew with them and they were awful!
I'm a great fan of Air France. The food is great and I love the staff. First choice every time.
and with that..cabin crew, seats for landing please.
ArmitageShanks From UK - England, joined Dec 2003, 3435 posts, RR: 16 Reply 6, posted (9 years 11 months 1 week 4 days 20 hours ago) and read 4016 times:
Out of the 10 airlines I have flown on NWA was the worst. Although they weren't bad at all it was the 'worst' service IMO. They just didn't seem to much compared to similar airlines like Delta and USAirways. I would not hesitate to fly them again though.
EZYcrew From Spain, joined Oct 2001, 460 posts, RR: 4 Reply 7, posted (9 years 11 months 1 week 4 days 20 hours ago) and read 4002 times:
My airline (SR, then LX), had just the best service around I think.
But since we launched "Swiss in Europe" in Oct., I am so ashamed of what we offer. Pax now must pay for drinks and snacks in Y-cl, and I find it to be such a contrast to our previous "Destination Excellence" product.
Flyguyclt From United States of America, joined Aug 2005, 537 posts, RR: 9 Reply 10, posted (9 years 11 months 1 week 4 days 18 hours ago) and read 3863 times:
Every airline has the possibility of being awful now and then. As well as beating your expectations. I just remember once I wanted to choke the flight attendant on a flight from ANC to PHX. It was a red eye on a 757. He made PA's every 30 minutes. I have never seen anything like it. We are now doing beverages, we are now serving the snack, we are now cleaning up the cabin, we are now starting the movie, we will now be passing out a light breakfast before landing. UGH ! !
Leezyjet From United Kingdom, joined Oct 2001, 4041 posts, RR: 54 Reply 11, posted (9 years 11 months 1 week 4 days 18 hours ago) and read 3827 times:
Without a doubt has to be Cyprus Airways in Economy Class.
F/a's all look like men - even the women, don't even bother speaking to the "stupid English" passengers just throw stuff in your face if you happen to be facing them. If your not looking at them when it's your turn to be served you miss out !!.
However were I of Greek decent it might be a totally differant experiance.
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
Afay1 From United States of America, joined Oct 2001, 1293 posts, RR: 3 Reply 14, posted (9 years 11 months 1 week 4 days 18 hours ago) and read 3761 times:
I agree that this topic is very subjective, but I am going to put in my two cents anyway. By far the rudest service I have encountered, keeping in mind that I am an Aeroflot frequent flyer, has been on American Airlines, on and off the ground. For rude ground staff, Delta definetaly takes the cake, but inflight has always been fine.
Luv2fly From United States of America, joined May 2003, 12017 posts, RR: 50 Reply 17, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 3603 times:
Having lived my whole life until recently, in the DTW area I must say I have NEVER had a bad experience on NW or for that matter with any NW employee that I have come in contact with, and I try to fly them any chance I get, and am glad to see them code sharing with CO my new hometown airline - CLE. Now do not get my started on DL, they are at the bottom of my favorite list.
Dc863 From Denmark, joined Jun 1999, 1554 posts, RR: 2 Reply 18, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 3529 times:
That's too bad regarding LX Euro service. Delta was on my list of "worst" but they have managed to get better. EgyptAir now holds my #1 worst. I flew on that carrier from Cairo to ZRH two weeks ago. Just awful.
Kevin752 From United States of America, joined Jul 2003, 719 posts, RR: 4 Reply 19, posted (9 years 11 months 1 week 4 days 15 hours ago) and read 3477 times:
I would have to sat that the worst in flight crew was MARTIN AIR. they were the worst. If you asked them a question they would not even face you or answer you eventhough I knew she heard me. The best international airlines for service has to be LUFTHANSA( I can not fly from LAX to Europe with out flying LH) and CROATIA AIRLINES. Best US service has to be AMERICAN, ATA and SOUTHWEST.
Worldperks From , joined Dec 1969, posts, RR: Reply 21, posted (9 years 11 months 1 week 4 days 13 hours ago) and read 3378 times:
I agree with Flyguyclt.
I flew NW 27 round trips in 2003 (111,000 miles). And I've seen crappy, mean, and rude passengers on Northwest, but I've yet to run into a rude pilot, flight attendant, or customer service agent. And service has been excellent rather than good
I don't understand how experiences could be so different. Maybe it's my looks and personality.
KLM11 From United States of America, joined Dec 2003, 182 posts, RR: 1 Reply 22, posted (9 years 11 months 1 week 4 days 13 hours ago) and read 3356 times:
Out of all the airlines that I have flown with I would have to say that UA is #1 for unfriendly inflight attendants. I have had a few very positive experiences on UA, but that was in First Class. When I have flown in Economy sometimes I feel that the FA's are mad that I chose to fly with UA! Also Economy has very little legroom. I found that UA's 772 have the same amount of legroom as the EMB-120!! That is CRAZY!!
Airbazar From United States of America, joined Sep 2003, 7458 posts, RR: 11 Reply 23, posted (9 years 11 months 1 week 4 days 1 hour ago) and read 3230 times:
I did see a rude NW flight attendant on NW just this week. We were sitting in the plane after boarding in AMS. A passenger arrives to sit next to me and apparently there was some sort of misunderstanding at the gate. The passenger wasn't happy and neither was the FA. The only thing I heard was the passenger say "I didn't like your attitude", to what the FA replied "I didn't like yours either", turned around and walked away. Now, I understand some passengers can be rude, but regardless, this is no way to handle a difficult situation.
On the outbound flight from the US I was litterally yelled at by the check-in lady for placing 2 bags on the scale next to the counter, then told in a very rude manner that I'd have to run to a different security gate or I'd miss my flight. As if I the passenger have the obligation to know that I'm not supposed to put 2 bags on the scale at once, and that it is my fault that in one of the busiest travel days of the year NWA had only 2 check-in counters open which caused me and about a hundred other people to wait in line for nearly 2 hours.
On the same flight from AMS, the captain never once welcomed the passengers on board. I don't think I saw a single smile from an FA on both legs of the trip. The food was beyond horrible. Seriously, they actually attempted to serve this sort of disgusting, soggy, microwave pizza. And the red wine should be banned as a matter of national security.
All of this for the total amount of $850. What a great experience.