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Best Snappy Comeback To Rude Pax?  
User currently offlineA340pilot From Canada, joined Sep 2003, 576 posts, RR: 0
Posted (10 years 3 months 1 week 5 days 11 hours ago) and read 13002 times:

I am just curious if anyone has heard any Passengers that have been rude to Flight Attendants or CSA, and being able to hold there own composure and return with a snappy comeback?
I didn't personally hear this one but I don't think I've heard a better comeback from a CSA.................:


During the final days at Denver's old Stapleton airport, a crowded United fight was canceled. A single agent was re-booking a long line of inconvenienced travelers. Suddenly, and angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, " I HAVE to be on this flight and it has to be FIRST CLASS!"

The agent replied, " I'm sorry sir, I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear. "Do you have any idea who I am?"

Without hesitating, the gate agent smiled and grabbed her public address microphone. " May I have your attention please?" she began, her voice bellowing through the terminal. " We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to gate 17."

With the folks behind him laughing in line hysterically, the man glared
at the United agent, grated his teeth and swore "F--- you." Without flinching, she smiled and said, " I'm sorry sir, but you will have to stand in line for that too


Best regards,
a340pilot



Go! Canucks Go!
74 replies: All unread, showing first 25:
 
User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 1, posted (10 years 3 months 1 week 5 days 10 hours ago) and read 12809 times:

On two occaisions with very rude passengers I've used:

"I'm so sorry our levels of service aren't up to your expectations. Perhaps you can best be served elsewhere".

Both times I've used this line were extreme cases where a passenger had offended either another passenger or caused a crew member to cry. You know they're evil when they make a flight attendant cry!

FA4UA



The debate continues... Starwood or Hyatt... which is better
User currently offlineA340pilot From Canada, joined Sep 2003, 576 posts, RR: 0
Reply 2, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12754 times:

Damn, If I ran an airline and a PAX made an attendant cry, I think I would try every way to ban him from the flight! But a very good comeback to an Ignorant PAX, and thumbs up in keeping your cool!  Big thumbs up  Big thumbs up


Best regards,
a340pilot



Go! Canucks Go!
User currently offlineC17Glbm From United States of America, joined Jan 2004, 127 posts, RR: 0
Reply 3, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12756 times:

I was on a UA flight from IAD to FRA. I believe it was UA978 leaving at 9:30pm or something close to that time. I was sitting next to a very rude and unfriendly woman who had caused the entire staff a lot of gray hair by the time she reached the gate. Once we started taxiing to the RWY the F/A asked her to please be so kind and open her window blinds. The woman replied in a very snotty matter asking the reason for her to do this. The F/A replied it was a safety precaution. The pax said that she could go and serve drinks and that she wanted to sleep and found this impossible when some "flashy light" was blinding her. The F/A in a very calm and friendly manner replied:
"Ma'am, you'll have to open your blind so that if an engine blows up we know which side to drop you out of."
The woman didn't say a word for the rest of the flight.

[Edited 2004-01-07 22:59:10]

User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 4, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12713 times:

This really happened on a YOW-POP flight........

A passenger kept asking one of the female flight attendants for her phone #, kept trying to talk to her asking her age, if she was busy that night (He was thinking she was overnighting in POP), inviting her for a drink, blah, blah, blah..... In other words, he kept bugging / harrassing her the entire flight.

At the end of the flight, when she was going down the aisle picking up garbage, the guy had an empty can of pop in his hand and asked her:

"Are you picking up garbage?"

She could not take it anymore and she looked at him and replied:

"No sir....sorry, I am married already"


That was a real funny one.....


User currently offlineSearpqx From Netherlands, joined Jun 2000, 4343 posts, RR: 11
Reply 5, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12689 times:

Back in my QX res days we'd get callers that insisted we needed to do business the way Southwest did. After the agents had given up dealing with them, they'd pass them to the leads. Several times after trying to explain that we were a different airline than WN, with a different product, if the pax still were raging about how we did business, I'd politely ask them if they wanted to hold while I transfered them to WN. Used the line about a dozen times, and never once did I lose a caller!

Rgds
Duane



"The two most common elements in the universe are Hydrogen and stupidity"
User currently offlineEA CO AS From United States of America, joined Nov 2001, 13254 posts, RR: 62
Reply 6, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12656 times:
Support Airliners.net - become a First Class Member!

I witnessed this gem at CO's PHX baggage service office:

A man was missing a checked bag from his EWR-PHX flight. He stormed into the baggage office and before the agent could even ask a single question, the guy began yelling, swearing up a storm, and pointing his finger in the face of the agent. "Whaddya say to THAT?" the man snarled.

The agent calmly replied, "Sir, right now there are precisely two people in this world who give a damn about where your bag is. One of us is beginning to lose interest in the situation. Now, would you please tell me your name and give me your claim check so I can help you?"

The guy shut up REAL fast.  Big thumbs up



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 7, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12617 times:

This actually happened on a Wardair flight many moons ago:

Passenger not happy with service he was receiving from the flight attendant.

Passenger: You know, if I were a magician, I'd turn you into somebody who
was efficient. (He then made a "poof" sign with his hand).
There! You're efficient!

Wardair Flight Attendant: (makes the "poof" sign right in his face in response)
There! You're a pile of shit.


User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 15
Reply 8, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12602 times:

As a KLM agent I got several. What i get quite often is:

"Do you know who I am?!" I reply: "No sir/madam I don't, but in your ticket and passport I see your name is John/Jane Doe, isn't this correct?". (with a blank look)  Sleepy

"I know Mr. Leo van Wijk personally!" (KLM CEO). I reply: "That's a coincidence, so do I (with a cheerful smile),  Big grin "I'll give him your regards when I see him next time!"



The World Is A Book And Those Who Do Not Travel Read Only A Page
User currently offlineAirbazar From United States of America, joined Sep 2003, 7871 posts, RR: 10
Reply 9, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12476 times:

Snappy comebacks might be cool in the school playground but in a business just shows a complete lack of professionalism. That's my opinion. I'm sory but if you can't handle rude passengers and keep your cool about it you shouldn't be in a line of work where your job is to deal directly with people of all kinds.

I just witnesses a snappy comeback from a NW f/a a couple of weeks ago, directed towards another passenger. Right or wrong, it put me off for the rest of the trip and I'll think twice about flying NW again.


User currently offlineA340pilot From Canada, joined Sep 2003, 576 posts, RR: 0
Reply 10, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12433 times:

Wow, must be some kind of record for someone to come in a attempt to ruin a thread!  Big thumbs up  Insane good job, I was actually thinking it would be at least 3 1/2 Hours but alas I was mistaken!  Big grin

Posted Wed Jan 7 2004 21:45:37 UTC+1 and read 464 times:

Posted Wed Jan 7 2004 23:21:10 UTC+1 and read 17 times:



Best reguards,
a340pilot



Go! Canucks Go!
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 11, posted (10 years 3 months 1 week 5 days 9 hours ago) and read 12383 times:

Airbazar, in principle I'll agree with you (after all, in the last 6 years I've occasionally had to listen about pax telling me stories of how horrible the service on board whatever airline we booked them on was)... F/As should keep their cool...

But, then again, there is a line that should not be crossed, and - as a passenger - I've regularly seen other passengers cross that line, in other words they were extremely rude and unfriendly.

For every person there is a limit as to what he/she can or will take - and at the point where a passenger starts personally insulting a flight attendant/crew member/ground crew member (or, as in the reply by Aviationman, when a pax continuously tries to get a date with a F/A), I think they are absolutely permitted to reply.

There is a saying in German - "Wie man in den Wald hinein ruft, so schallt es auch heraus" (roughly translated to "How you call into the forest is how your call will be answered"): act friendly - or even neutral - and you'll experience friendly F/As... give them a rough time and they'll still try to stay friendly... give them sh!t, and you (not meaning you personally, but ... well, you get the picture) get what you deserve.


To all others... keep'em coming - I've had quite a few laugh-attacks on this thread already... Big grin



Smile - it confuses people!
User currently offlineRongotai From New Zealand, joined Sep 2000, 477 posts, RR: 2
Reply 12, posted (10 years 3 months 1 week 5 days 8 hours ago) and read 12252 times:

Airbazar - the problem is that the transaction is usually not just between one airline employee and one customer, it is usually something that impacts on everyone in the line/the gate/ the plane. In my experience abusive and angry customers are totally oblivious to the fact that THEIR way of dealing with THEIR problem is causing discomfort and often delay to everyone around them.

Therefore I FAVOUR airlines whose employees exhibit minimum tolerance for those that cross the line. They are creating a better environment for the rest of us.

That is the practical response. There is also the straightforward issue of manners. I was taught by my father that one must NEVER abuse power differentials by being rude to people who were serving you, or who you employed. There are remedies for poor service. They should never include public bad manners or the abuse of people in public.

There are some airlines (WN being one, I believe), who specifically state that they do not tolerate customer abuse of staff. As far as I am concerned that is a marketing plus. I think the belief that those providing service have to take whatever comes at them and that customers are entitled to behave as they please is crass and tasteless, and demeans any culture in which it is the accepted norm.


User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 15
Reply 13, posted (10 years 3 months 1 week 5 days 8 hours ago) and read 12211 times:

Airbazar-
You are completely right. In the service business you have to be professional. However snappy comebacks you'll have on all airlines, not only NW. That's because it was that particular F/A. NW doesn't approve rude behavior of their employees, believe me I know.

KLM gives all of its Customer Service Agents courses in: "Dealing with Aggression", "Handling Problematic Passengers" and "Attitudes and Motivation". I now train agents in the Caribbean in these courses. What it basically comes down to is that you have to be a good actor/actress to be in customer service. It is humanly impossible to be cheerful everyday. So you pretend that you are, with a smile on your face and the pax is happy (most of the time).

I understand that pax get mad about a situation that is most of the time not their fault, however KLM has a basic rule. The pax can rant and rave all he/she wants, but is not allowed to physically touch an agent or make any derogatory remarks, such as racial slurs or anything to do with your family. If that happens an agent can refuse to help the passenger further. If someone else wants to do it fine. But sometimes agents make a snappy comeback, but hey we are only human. At the end of the day we all sit in the office and exchange experiences about crazy passengers we had that day and have a good laugh. This is the airline business I guess.

Happy flying all,

GlobeTrekker



The World Is A Book And Those Who Do Not Travel Read Only A Page
User currently offlineAaway From United States of America, joined Oct 2003, 1507 posts, RR: 14
Reply 14, posted (10 years 3 months 1 week 5 days 8 hours ago) and read 12128 times:

During my days in res with UA, I got all sorts of knuckleheads on the phone. One particular evening one of those demanding types calls. His tenor is such that my headset begins to reek. Finally, he gives me an out...he theatens to call back, speak to my supervisor, and "have my job". So I said, "Sir, are you familiar with click?" Of course he didn't know what the h--- I was talking about until he heard the 'click' ending the phone connection.

[Edited 2004-01-08 00:45:19]


With a choice between changing one's mind & proving there's no need to do so, most everyone gets busy on the proof.
User currently offlineYyz717 From Canada, joined Sep 2001, 16228 posts, RR: 57
Reply 15, posted (10 years 3 months 1 week 5 days 8 hours ago) and read 12052 times:

Snappy comebacks might be cool in the school playground but in a business just shows a complete lack of professionalism. That's my opinion.

I agree. Rude passengers does not justify in any way, shape or form rudeness by airline staff.

I hope that UA check-in clerk got fired.......



Panam, TWA, Ansett, Eastern.......AC next? Might be good for Canada.
User currently offlineSnoopy From Switzerland, joined Oct 2001, 370 posts, RR: 0
Reply 16, posted (10 years 3 months 1 week 5 days 6 hours ago) and read 11878 times:

In principle I agree that staff should be professional and courteous. However, airline staff are not paid to put up with what is often personally abusive behaviour. If a passengers goes beyond a certain limit then they deserve to get some "feedback". The only question is, and this is the difficult part, where is the line?

There was a guy in front of me once on an EK flight from BKK to DXB. He was such a PITA and the FA was so professional. When asked to put his seat back up for take-off he was carrying on and shouting. The guy wouldn't budge. The FA left and I asked the guy whether he was really a prick or just pretending. He was about to reply and then saw how big I am (I am real big and he was real small)....the seat back was raised immediately.


User currently offlineA340pilot From Canada, joined Sep 2003, 576 posts, RR: 0
Reply 17, posted (10 years 3 months 1 week 5 days 6 hours ago) and read 11858 times:

ok, i feel like a tool now, I forgot that my post was About a U/A check-in clerk, and that one is going a little far..........maybe she had just gotten her pink slips, or it was her last day!  Big grin


Best reguards,
a340pilot

[Edited 2004-01-08 02:12:20]


Go! Canucks Go!
User currently offlineRongotai From New Zealand, joined Sep 2000, 477 posts, RR: 2
Reply 18, posted (10 years 3 months 1 week 5 days 6 hours ago) and read 11826 times:

It depends what you mean by 'rude' yyz.

If you mean that an airline employee should not reply in the same way, then yes, I agree. But I do NOT agree that the story that began this thread qualifies.

1. The rude passenger was trying to privilege himself over a lot of other customers. In my experience this is often the way with that sort of passenger.

2. The rude passenger was conducting himself in a way that delayed and inconvenienced a lot of other customers. When that is the case and I am back in the queue I want the agent to deal with the situation any way s/he can. And with a person who gets in that state it often requires a shock intervention.

3. In the described case the shock intervention chosen was NOT to reply in kind (which doesn't work anyway) but to use humour to make the point and to shock the rude passenger out of the behaviour. That is just fine by me. I will never be the victim of such tactics because I never behave in such a way.

So I hope the UA check in clerk got congratulated. I have certainly myself written letters of commendation to airlines when I have seen a rude and disruptive passenger silenced using similar methods and I have been a disadvantaged passenger back in the queue.


User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 19, posted (10 years 3 months 1 week 5 days 6 hours ago) and read 11730 times:

A passenger on a full 757 flight kept pushing his F/A call button repeatedly almost uninterrupted for at least a minute, while we were just setting up the beverage carts to start service right away!

One of my fellow F/A´s approached the man, telling him that it would be enough to push the button once!
She then asked him if it was an emergency!
When he replied "No" and that he just wanted to have a beer, she tried to explain in a very friendly way, that this button should be used -not only and exclusively-, but first of all for some sort of emergency, and pushing it over and over again makes the crew think there might be a passenger in need of medical attention or anything strange happened to the aircraft!

The man replied something like: "The sign on the button clearly shows a server, and that´s what you are a server, and you´re here first of all to provide service!"

My fellow F/A then in a very calm manner but no longer that friendly replied:
"Sir, we do have exactly the very same button in all of our restrooms and toilets and you will definetley never see us providing any service there!!!"

That said, she turned around telling him: "You´ll have to wait for your beer until we meet your row with the beverage cart!"

Best regards,

L1011Lover



User currently offlineEA CO AS From United States of America, joined Nov 2001, 13254 posts, RR: 62
Reply 20, posted (10 years 3 months 1 week 5 days 6 hours ago) and read 11697 times:
Support Airliners.net - become a First Class Member!

The man replied something like: "The sign on the button clearly shows a server, and that´s what you are a server, and you´re here first of all to provide service!"

The better reply would have been to act as if she were sniffing his breath and then said, "Sir, as you appear to be intoxicated, it's illegal for me to serve any alcoholic beverages to you," and THEN advised she would gladly get him a non-alcoholic drink once the cart reached his seat.  Big thumbs up



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineA340pilot From Canada, joined Sep 2003, 576 posts, RR: 0
Reply 21, posted (10 years 3 months 1 week 5 days 1 hour ago) and read 11445 times:

i think after reading this article a F/A having snappy comebacks are on the bottom of the list.......Im surprised they don't pin them up against the walls of the aircraft!


http://pittsburghlive.com/x/search/s_173222.html

<.......Whatever the cause, airline crews occasionally have to calm foul-mouthed passengers, dodge fists on flights -- or even restrain riders. Common problems include fliers who get drunk, smoke on board, mouth off and attack other people.........>


Best regards,
a340pilot




Go! Canucks Go!
User currently offlineDon From Japan, joined Jun 2003, 270 posts, RR: 0
Reply 22, posted (10 years 3 months 1 week 4 days 21 hours ago) and read 11309 times:

While back, I came across this somewhere.

After a long night flight, aircraft cabin lights comes on for breakfast service.

The drunk who didn`t get a good sleep: Who switched on the fxxking lights?

The Cabin crew Member: Oh, sorry Sir, you missed the fxxking lights, These are breakfast lights


User currently offlineTWISTEDWHISPER From Sweden, joined Aug 2003, 711 posts, RR: 2
Reply 23, posted (10 years 3 months 1 week 4 days 20 hours ago) and read 11159 times:

Snappy comebacks might be cool in the school playground but in a business just shows a complete lack of professionalism. That's my opinion. I'm sorry but if you can't handle rude passengers and keep your cool about it you shouldn't be in a line of work where your job is to deal directly with people of all kinds.

I agree, but it seems that people that does not work in these kind of service related jobs expect those who do to be nice, professional and that they should be able to deal with what ever sh!t storm their customer throws at them.

I've been working in a customer focused profession for ten years, and I have learned that most of the cr@p you get from the customer is not aimed at me as a person, but to the company which I represent, therefore I do not take it personally.... but I read one post up here (post number 4) about the passenger that harassed the F/A and got really personal with her... that's when the professionalism stops. If the customer is getting personal, molesting or calling you the offspring from a goat and a pig (meaning your parents are/where animals) I believe that then is where I stop being professional... in fact, a remark like that I believe gives me the right to knock a few of his teeth out... customer or not.
So, I can take what ever opinion the customer might have about the service provided by my company, and I will try to help the customer as long as his/her demands are not unreasonable, i.e. if they're demanding a special charted airplane just for them free of charge because they are this and that, and then report that incident to my nearest supervisor or manager.

I heard one very fun comment (aimed at me) when I was on a holiday trip to Greece... it was a chartered airplane, so you could order stuff from the tax free shop, and the merchandises would be handed out to me on my return flight. To confirm my order I was suppose to give my signature on the bottom line of the order form... I couldn't see my name on the form, and so I asked the f/a: Do you want to be able to see my signature (what I meant was, shall I print my name of simple put my signature on the order form). She replied: Keep the pen two inches above the paper, that would be great... I think that was a snappy comment, but I did not take offense, I just laughed and signed the form....



Read between the lines.
User currently offlineTNboy From Australia, joined Mar 2002, 1131 posts, RR: 20
Reply 24, posted (10 years 3 months 1 week 4 days 19 hours ago) and read 11111 times:

Yep, I agree it's a lot more professional for FAs to rise above it and keep their cool.... but having said that, I think the only time I have ever heard a FA "dish it out" was to another FA (from a major competitor's airline) who was flying on the airline A because her own flight had gone u/s and she was being flown back to her base, still wearing her competitor's airline uniform.

In the middle of the meal service, she grabbed the FA by the arm and said, very loudly, "Excuse me, sweetie , could you please tell me where the toilet is located on this little aircraft, I am not familiar with it".

The serving FA, sweet as pie, just smiled and softly said, "Certainly madam, it's at the front of the aircraft on the left hand side. You can tell it by the big handle - just give it a hard tug and step through - sweetie!"

Passengers within earshot applauded and laughed, and there was no more trouble from the little smarta$$.
Cheers
Bill



"...every aircraft is subtly different.."
25 Artsyman : While Gordon insists this isnt true, here is a nice story anyways. The employees love it, and all wish that it is true... "On a recent CO flight, CEO
26 FraT : I got this story about Gordon Bethune from a CO employee a couple of months ago. Of course a F/A couldn't do such a thing but he's the boss. Apparentl
27 Moolies : My mom had a funny come back recently. She was flying from LHR-JNB on BA first class. She was travelling alone and this guy comes up to her. He said w
28 Post contains images Fritzi : LOL FraT, Artysman beat you buy less than a minute with the same story.
29 Artsyman : Frat, Read the post above yours !!! it isnt true though... j
30 FraT : Artsyman, You beat me by 51 seconds. I had to check my older email to find it.... Too bad it seems not to be a real story.
31 Adh214 : I don't know if the story about Gordon Bethune is true. However, it should be. One of the most important parts of any job is respect as an employee. I
32 Broke : This event happened to an Eastern Airlines reservation agent back in the early '70's. So you'll have to recall the advertising slogans of that time. A
33 TomFoolery : Greetings, although I,m not defending defending the actions of airline representatives who belittle their pax, I do feel that if an individual lacks t
34 Boeing nut : I overhead this exchange between a gate agent and a real jerk. "sir, do me a favor, next time your run into a person with multiple personalities -----
35 Cadet93 : One time while checking into the PRESIDENTS CLUB in EWR I was in line behind Ivana Trump.....She was acting like she owned the people behind the count
36 Post contains links AKelley728 : There's a book out called 'Plane Insanity', written by a former FA. It's full of stories of snappy comebacks, and so on. Read it, it's quite funny....
37 ZSSNC : Well, I heard a story (maybe an urban legend, who knows) about an incident in LH First Class: The flight attendant was a bit chubby and so the passeng
38 Post contains images EA CO AS : The flight attendant was a bit chubby and so the passenger asked: "Excuse me, but since when are cows allowed in First Class?" The flight attendant al
39 757KSLC : Ok, we all know that flight attendants should act professional, and snappy remarks should be avoided. Duh, that's a given. We have been through this a
40 InnocuousFox : "Snappy comebacks might be cool in the school playground but in a business just shows a complete lack of professionalism." And that is just the expect
41 Jafa : I feel that if you are a rude person, then you serserve whatever comes your way. Respect is a two way street. I have made a few snappy comebacks whe n
42 Goose : I'm surprised no-one has posted Herb Kelleher's famous comeback; Jim Ruppel, director of customer relations, and Sherry Phelps, director of corporate
43 InnocuousFox : "I'm surprised no-one has posted Herb Kelleher's famous comeback;" I hadn't gotten to it yet. Specifically, I think that the request on the last lette
44 Speedbirdyvr : A friend of mine is an LH FA, and recently she was working the F cabin on a FRA-JFK flight. An obnoxious pax, one of those banker types from NY, kept
45 Prebennorholm : Rude pax are a pain for FAs, but equally so for other pax. Here is my best story. I was on an AF 732 CDG-CPH sitting at an A seat. On the B and C seat
46 Post contains images A340pilot : What about if the situation was reversed and you the pax came upon a very tired and cranky F/A or CSA, that had a very bad day and they said something
47 Drewwright : I had a grumpy business traveller a few months ago who wanted a Bud Light. I informed him that we didnt have any beer on the plane. He rolled his eyes
48 Aviationman : Cranky f/a's? Here are a couple of stories: A few years ago I was traveling on a Royal Airlines flight from YMX to AVI (Cuba). I was sitting in a "C"
49 Prebennorholm : Dear A340pilot, what if the situation was reversed.... Well, as passengers we have the privilege that we can just ignore it. Hell, we are adult people
50 Post contains images A340pilot : Prebennorholm: It would seem that you have missed the whole point of the thread........Let me explain, 1st off Its not about what we can do or cant do
51 Post contains links SKYSERVICE_330 : Apparently the story about the UA gate agent in the first post isn't as factual as we would like to believe. http://www.snopes.com/travel/airline/obno
52 AmbiantAir : While I rose up in righteous indignation during the infamous "Evil Things F/A's Do" thread, I will have to applaud this one. Where as in the former th
53 Prebennorholm : Yep A340pilot, you are right, I misunderstood, sorry. Let us hear how we cheer up an FA who needs a to have a better day. Fortunately I have never exp
54 767Lover : Airbazar, welcome to my Respected Users list.
55 Post contains images Airtrainer : "Snappy comebacks might be cool in the school playground but in a business just shows a complete lack of professionalism." Thank you, Airbazar, now we
56 Nonrvsmdmf : I have nothing but respect for F/A's. The primary reason for the F/A is safety. The way I see it, if a F/A allows a pax to riducule them to an extent
57 Airtrainer : Nonrvsmdmf you're absolutely right, thanks for your post. Regards jef
58 767Lover : I agree that F/As (or anyone else in the world, for that matter) should never have to bend over backwards for someone who is being disrespectful and r
59 InnocuousFox : All of you "civil approach" people are working under the premises that: a) the employee didn't already try civil methods b) the moron will actually re
60 Delta767300ER : Just ignore them. -Delta767300ER
61 Post contains images Tito : "I agree that F/As (or anyone else in the world, for that matter) should never have to bend over backwards for someone who is being disrespectful and
62 Mozart : On a very crowded Lufthansa flight from MUC to FRA, some middle-aged "business man" in C class had a huge piece of handluggage at his feet, obstructin
63 Post contains images Leezyjet : A rather obnoxious passenger had been causing trouble with the check-in staff in HKG and also onboard the flight back to LHR. It was not the first tim
64 ORBITJFK : I was on a TW flight from STL-JFK and a man kept standing up when the F/A told him to sit down. HE did it the last time and she turned around and said
65 AC345 : This heard from a flight attendant ex Canadian Airlines. Rude, condescending passenger in business class, when the meal is served of course he doesn't
66 Post contains images Flyguyclt : When a passenger tries to get my attention and then grabs my rear end to do so. I turn and say with a smile. No No. The seat you are sitting in is the
67 Post contains images Airtrainer : "Does the above snappy reply get Airbazar's approval?" Don't know if you will get his approval, but be sure you've got mine Be well
68 Post contains images Cadet93 : I was on the train to the airport in Newark one evening, and the conductor was a young woman who looked masculine. There was a drunk passenger on boar
69 Prinair : This is a story that has been around for years... As the aircraft prepared for landing at JFK, the flight attendants made the usual announcements abou
70 Post contains images RA-85154 : I can remember the following situation aboard a KLM flight: A passenger, propably not satisfied with the looks of the flight-attendants remarked to a
71 Post contains images SafetyDude : "Do you have any idea who I am?" Without hesitating, the gate agent smiled and grabbed her public address microphone. " May I have your attention plea
72 XJFA : Since i'm alreday percieved as an evil fa i'll throw my 2cents in. We had run out of overhead space and the last pax had a roller bag. We didn't have
73 Mirrodie : When in college, I worked for the Long Island Rail Road and most of my days were in Penn Station. I recall one VERY busy evening where the pax were mo
74 CB777 : A few months when I was an ASA for CO at EWR, a co-worker and I were doing a flight at the gate, not sure exactly what flight I was doing. Well anyway
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