KLMCedric From Belgium, joined Dec 2003, 812 posts, RR: 21 Posted (11 years 6 months 4 weeks 14 hours ago) and read 7221 times:
I just got back from Hong Kong on KL888 and I saw the weirdest thing.
Shortly after take-off(not even reached cruise altitude yet) the captain came
down to help us. We first provide a drink service before serving the meals.
After he had a brief chat with frequent C-class passengers(wich is actually the
purser's job) he came into the Y-class cabin and took over my job!!
He served everybody in my work area a drink as a sign of respect and gratefullness towards the pax. He told me every once in a while he likes to do this. I really didn't know what to think of this.
What would you think as a passenger receiving your drink from the captain.
Would you appreciate such a gesture or should he really stick to what he's good at and stay in his cockpit.
I certainly saw a lot of passengers with a very surprised look on their faces!!!
C17Glbm From United States of America, joined Jan 2004, 127 posts, RR: 0
Reply 1, posted (11 years 6 months 4 weeks 14 hours ago) and read 7135 times:
Wow. Would have certainly loved to see that! I would appreciate it as something very unusual. However, I think pax that don't fly a lot or don't know a lot about how airtravel works could easily freak.
Canadi>nBoy From , joined Dec 1969, posts, RR:
Reply 2, posted (11 years 6 months 4 weeks 14 hours ago) and read 7128 times:
LoL! I love it. What would have been a real hoot is if, when the captain came out to do the drink service, a flight attendant would grab his Captains hat (if he was wearing it) and headed for the flight deck,
Nonrvsmdmf From United States of America, joined Dec 2003, 186 posts, RR: 0
Reply 3, posted (11 years 6 months 4 weeks 14 hours ago) and read 7070 times:
That would have been interesting.
The only time I have seen a pilot in economy was on my trip last year
to South Africa. When we crossed the equator they made the
FO go through the neptune ceremony. What a riot. Poor guy
was being pushed on the food trolley up and down the plane. They
gave him a shaving cream beard, a cardboard crown and he was
holding a badly made trident. This was on KLM. Fun flight.
There were some concered pax over this until it was announced that
extra crew was on board just for this occasion.
I did not forget...I just misplaced the thought...
SPL From Netherlands, joined Sep 2003, 158 posts, RR: 1
Reply 7, posted (11 years 6 months 4 weeks 13 hours ago) and read 6759 times:
For sure I would appreciate this nice action. Normally you'll never see the pilot, only sometimes after landing or via the intercom, doing some anncouncements. As KLMCedric said, it shows some respect from the pilot to the passengers. Specially in this hard times, regular passengers are appreciating this nice move. Giving them something to drink and make a little conversation!!!
DeltaGuy From , joined Dec 1969, posts, RR:
Reply 10, posted (11 years 6 months 4 weeks 12 hours ago) and read 6582 times:
Wow, a UA Capt shaking everyone's hands...I like that.
I know that Capt's can authorize free drink service for long ground delays, but I'd love to see em come out and serve it too...I think that's the PR airlines need. I know when I make command of my own bird, I'd want the passengers to know that I'm just a person like them...but with the stripes.
I do love the tradition of kids, or anyone else for that matter, comin to the cockpit to get their photo taken. I know one Capt who carries one of those new cellphones with the cameras in em (I just bought one for that purpose lol), and he'll take a pic of the kid, and email it to their parents right then..pretty good relations!
99.9% of the time on Delta, I always see at least one of the pilots standing at the cockpit door, biding the passengers farewell...some handshakes too. I especially like when the Capt will come and stand in the first class section, pick up the handset, and make his PA while standing in the cabin, where everyone can see him...takes a good man to make the pax come back!
Aviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 12, posted (11 years 6 months 4 weeks 12 hours ago) and read 6482 times:
I'd be more than happy to have my drink served by the captain.... In my book, this would be called "really good" customer service! On smaller planes (i.e. Beech 1900), in Canada anyways, pilots serve snack boxes to the passengers. Trust me, it is really appreciated.
9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 13, posted (11 years 6 months 4 weeks 11 hours ago) and read 6388 times:
I was once on a LH 747 flying from JFK to FRA in Y-Class and the F/O had a little chat with one of the F/A´s in front of the Economy cabin when the female passenger in front of me (who obviously couldn´t distinguish him and the cabin attendants) asked him for another orange juice. He smiled at her, rushed to the galley and served her before the F/A could have even reacted.
I think it was a very nice gesture, but that passenger probably never realized that she was served by a member of the cokpit crew
777gk From United States of America, joined Jun 2000, 1641 posts, RR: 18
Reply 16, posted (11 years 6 months 4 weeks 11 hours ago) and read 6219 times:
Odds are it was a member of the relief crew. Highly doubt that the Captain or PF would have gone into the cabin to help out with drink service at such an early and critical phase of the flight. If it was a relief crewmember, it is entirely acceptable for them to do this, although on Continental it is suggested that they remain either on the flight deck or in the crew rest seats as much as possible so as not to disturb passengers who might not know better. We usually make an announcement advising pax of this, but on long hauls when I leave the flight deck to go have my self a cup of coffee and chat with the cabin crew, there are usually an alert passenger or two that have to ask if there is actually somebody flying the plane!
Back around our bankruptcies, when I was flying some smaller jets (and even the DC-10's) I would sometimes go back and thank some of the passengers in First for flying with us during this hard time. These days, it's more difficult with the lack of privacy curtains (all of Coach class would see me), but every so often I find some time to go back and say hello to the FC pax in a lightly loaded 757, though it is kind of awkward.
Mog From , joined Dec 1969, posts, RR:
Reply 17, posted (11 years 6 months 4 weeks 3 hours ago) and read 6059 times:
I don't know about pilots shaking hands with everybody, and whether it is a good thing or not. I know politicians and celebrities who get very tired after shaking like a couple of hundred hands, and they can hardly autograph their names after that, leave alone try to land a jet.
Or are the big planes really flying themselves, lately?
Tripple7 From Netherlands, joined Aug 1999, 539 posts, RR: 0
Reply 22, posted (11 years 6 months 4 weeks 1 hour ago) and read 5718 times:
I like it. I think it is nice to have a little chat with someone from the cockpit crew. In the past (more than 5 years ago) it was quite common on KLM on long-haul flights that someone from the cockpit crew made a walk through the plane and have a small chat here and there. Often they would ask children to come to the cockpit for a view. I always apreciated this. It shows that the cockpit crew is interested in the well being of passengers. Too bad that it is currently more the exception than a "normal" thing to do.
DeltaGuy From , joined Dec 1969, posts, RR:
Reply 23, posted (11 years 6 months 3 weeks 6 days 17 hours ago) and read 5467 times:
But......the Captain isn't just like everyone else on the plane. He's in command of the flight and has legal and moral responsibility for it. I don't think he needs to be serving drinks to anyone.
Well yes lol, apart from the command aspect, pilots are human like the rest..unfortunately, the human aspect is sorta taken away from the flying experience, it's just a voice on the PA and that's it...I think pax appreciate it then they know there's a professional looking/acting pilot up there, as opposed to a loudspeaker. They aren't gonna know who he/she is unless they see em sometime! It's like the President going over to Iraq and serving Thanksgiving dinner to the soldiers...a Captain may be "God" on that plane, he may be the baddest of the bad, but he's still a human like the rest of em, and takes time to take care of his people. (best analogy I could think of lol) I just think PR from the pilots is a good thing