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Captain Serving Drinks In Y-class!?  
User currently offlineKLMCedric From Belgium, joined Dec 2003, 812 posts, RR: 22
Posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6999 times:

Hi everybody,

I just got back from Hong Kong on KL888 and I saw the weirdest thing.
Shortly after take-off(not even reached cruise altitude yet) the captain came
down to help us. We first provide a drink service before serving the meals.
After he had a brief chat with frequent C-class passengers(wich is actually the
purser's job) he came into the Y-class cabin and took over my job!!
He served everybody in my work area a drink as a sign of respect and gratefullness towards the pax. He told me every once in a while he likes to do this. I really didn't know what to think of this.
What would you think as a passenger receiving your drink from the captain.
Would you appreciate such a gesture or should he really stick to what he's good at and stay in his cockpit.
I certainly saw a lot of passengers with a very surprised look on their faces!!!

54 replies: All unread, showing first 25:
 
User currently offlineC17Glbm From United States of America, joined Jan 2004, 127 posts, RR: 0
Reply 1, posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6913 times:

Wow. Would have certainly loved to see that! I would appreciate it as something very unusual. However, I think pax that don't fly a lot or don't know a lot about how airtravel works could easily freak.

User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6906 times:

LoL! I love it. What would have been a real hoot is if, when the captain came out to do the drink service, a flight attendant would grab his Captains hat (if he was wearing it) and headed for the flight deck,

User currently offlineNonrvsmdmf From United States of America, joined Dec 2003, 186 posts, RR: 0
Reply 3, posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6848 times:

That would have been interesting.

The only time I have seen a pilot in economy was on my trip last year
to South Africa. When we crossed the equator they made the
FO go through the neptune ceremony. What a riot. Poor guy
was being pushed on the food trolley up and down the plane. They
gave him a shaving cream beard, a cardboard crown and he was
holding a badly made trident. This was on KLM. Fun flight.

There were some concered pax over this until it was announced that
extra crew was on board just for this occasion.



I did not forget...I just misplaced the thought...
User currently offlineC17Glbm From United States of America, joined Jan 2004, 127 posts, RR: 0
Reply 4, posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6781 times:

I flew Delta a few months back and the Captain was in economy quite a bit.............getting peanuts and pretzels!

User currently offlineBongo From Colombia, joined Oct 2003, 1863 posts, RR: 5
Reply 5, posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6745 times:

Maybe the F/A was at the cockpit in the Captain place !!  Smile


MDE: First airport in the Americas visited by the A380!
User currently offlineKilavoud From , joined Dec 1969, posts, RR:
Reply 6, posted (10 years 7 months 3 weeks 3 days 3 hours ago) and read 6676 times:

I would take delight in seeing the sole master on board under God of my plane serving me with a drink!!!

What is uncommon and exceptional should be more appreciated, shouldn't it ?

Cheers. Kilavoud.



User currently offlineSPL From Netherlands, joined Sep 2003, 156 posts, RR: 1
Reply 7, posted (10 years 7 months 3 weeks 3 days 1 hour ago) and read 6537 times:

For sure I would appreciate this nice action. Normally you'll never see the pilot, only sometimes after landing or via the intercom, doing some anncouncements. As KLMCedric said, it shows some respect from the pilot to the passengers. Specially in this hard times, regular passengers are appreciating this nice move. Giving them something to drink and make a little conversation!!!

Groeten SPL


User currently offlineKilavoud From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 7 months 3 weeks 3 days 1 hour ago) and read 6543 times:

To Fight Off the Present Time Airline Paranoia :

- Captain Serving Drinks In Y-class
- Co-Pilot Pushing a Trolley In Business-class
- Kids Playing with the Joysticks in the Cockpit

Happy Contrails.
Kilavoud.


User currently offlinePetazulu From United States of America, joined Jan 2003, 701 posts, RR: 1
Reply 9, posted (10 years 7 months 3 weeks 3 days 1 hour ago) and read 6471 times:

Was on a United flight about 6 months ago, and the captain of the DEN-ORD flight came through the cabin and individually shoke every person's hand in the plane! That was a cool move.

User currently offlineDeltaGuy From , joined Dec 1969, posts, RR:
Reply 10, posted (10 years 7 months 3 weeks 3 days 1 hour ago) and read 6360 times:

Wow, a UA Capt shaking everyone's hands...I like that.

I know that Capt's can authorize free drink service for long ground delays, but I'd love to see em come out and serve it too...I think that's the PR airlines need. I know when I make command of my own bird, I'd want the passengers to know that I'm just a person like them...but with the stripes.

I do love the tradition of kids, or anyone else for that matter, comin to the cockpit to get their photo taken. I know one Capt who carries one of those new cellphones with the cameras in em (I just bought one for that purpose lol), and he'll take a pic of the kid, and email it to their parents right then..pretty good relations!

99.9% of the time on Delta, I always see at least one of the pilots standing at the cockpit door, biding the passengers farewell...some handshakes too. I especially like when the Capt will come and stand in the first class section, pick up the handset, and make his PA while standing in the cabin, where everyone can see him...takes a good man to make the pax come back!

DeltaGuy


User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 11, posted (10 years 7 months 3 weeks 3 days 1 hour ago) and read 6311 times:

I'd rather the captain just stay in the cockpit and fly the plane!


Last year 1,944 New Yorkers saw something and said something.
User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 12, posted (10 years 7 months 3 weeks 3 days ago) and read 6260 times:

I'd be more than happy to have my drink served by the captain.... In my book, this would be called "really good" customer service! On smaller planes (i.e. Beech 1900), in Canada anyways, pilots serve snack boxes to the passengers. Trust me, it is really appreciated.

User currently offline9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 13, posted (10 years 7 months 3 weeks 3 days ago) and read 6166 times:

I was once on a LH 747 flying from JFK to FRA in Y-Class and the F/O had a little chat with one of the F/A´s in front of the Economy cabin when the female passenger in front of me (who obviously couldn´t distinguish him and the cabin attendants) asked him for another orange juice. He smiled at her, rushed to the galley and served her before the F/A could have even reacted.
I think it was a very nice gesture, but that passenger probably never realized that she was served by a member of the cokpit crew  Smile

Daniel


User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 14, posted (10 years 7 months 3 weeks 3 days ago) and read 6143 times:

So Daniel... We both agree on the definition of "customer service". This was really nice!

User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 13
Reply 15, posted (10 years 7 months 3 weeks 3 days ago) and read 6094 times:

Aviationman:

On smaller planes (i.e. Beech 1900), in Canada anyways, pilots serve snack boxes to the passengers. Trust me, it is really appreciated.

He is doing this because his airline tells him to. He is not doing anyone some kind of personal favor.

DeltaGuy:

I know when I make command of my own bird, I'd want the passengers to know that I'm just a person like them...but with the stripes.

But......the Captain isn't just like everyone else on the plane. He's in command of the flight and has legal and moral responsibility for it. I don't think he needs to be serving drinks to anyone.


User currently offline777gk From United States of America, joined Jun 2000, 1641 posts, RR: 18
Reply 16, posted (10 years 7 months 3 weeks 2 days 23 hours ago) and read 5997 times:

Odds are it was a member of the relief crew. Highly doubt that the Captain or PF would have gone into the cabin to help out with drink service at such an early and critical phase of the flight. If it was a relief crewmember, it is entirely acceptable for them to do this, although on Continental it is suggested that they remain either on the flight deck or in the crew rest seats as much as possible so as not to disturb passengers who might not know better. We usually make an announcement advising pax of this, but on long hauls when I leave the flight deck to go have my self a cup of coffee and chat with the cabin crew, there are usually an alert passenger or two that have to ask if there is actually somebody flying the plane!

Back around our bankruptcies, when I was flying some smaller jets (and even the DC-10's) I would sometimes go back and thank some of the passengers in First for flying with us during this hard time. These days, it's more difficult with the lack of privacy curtains (all of Coach class would see me), but every so often I find some time to go back and say hello to the FC pax in a lightly loaded 757, though it is kind of awkward.


User currently offlineMog From , joined Dec 1969, posts, RR:
Reply 17, posted (10 years 7 months 3 weeks 2 days 16 hours ago) and read 5837 times:

I don't know about pilots shaking hands with everybody, and whether it is a good thing or not. I know politicians and celebrities who get very tired after shaking like a couple of hundred hands, and they can hardly autograph their names after that, leave alone try to land a jet.

Or are the big planes really flying themselves, lately?


User currently offlineFritzi From United Arab Emirates, joined Jun 2001, 2762 posts, RR: 2
Reply 18, posted (10 years 7 months 3 weeks 2 days 16 hours ago) and read 5776 times:

777gk, just what I was about to say.

It must either have been a relief captain, or maybe the SO had already taken over. Im guessing that a relief pilot is required for the sector HKG-AMS.


User currently offlineN751PR From Japan, joined May 2002, 1249 posts, RR: 1
Reply 19, posted (10 years 7 months 3 weeks 2 days 15 hours ago) and read 5721 times:

Now thats what I call gratitude torwards the passengers! Coming out of the cockpit and helping the F/As serve drinks and chat with passengers seems like a nice gesture to do.  Smile


"Ladies and Gentlemen it's happy hour. You will get two approaches for the price of one."
User currently offlineFritzi From United Arab Emirates, joined Jun 2001, 2762 posts, RR: 2
Reply 20, posted (10 years 7 months 3 weeks 2 days 15 hours ago) and read 5688 times:

Who knows, maybe he was dying to get out of the cockpit aswell, especiall if his ex wife was the FO and his new wife was the SO.  Nuts

User currently offlineKLMCedric From Belgium, joined Dec 2003, 812 posts, RR: 22
Reply 21, posted (10 years 7 months 3 weeks 2 days 14 hours ago) and read 5612 times:

We have indeed an SO on AMS-HKG who is allowed to take over as soon as we reach 20.000ft.

User currently offlineTripple7 From Netherlands, joined Aug 1999, 539 posts, RR: 0
Reply 22, posted (10 years 7 months 3 weeks 2 days 13 hours ago) and read 5496 times:

I like it. I think it is nice to have a little chat with someone from the cockpit crew. In the past (more than 5 years ago) it was quite common on KLM on long-haul flights that someone from the cockpit crew made a walk through the plane and have a small chat here and there. Often they would ask children to come to the cockpit for a view. I always apreciated this. It shows that the cockpit crew is interested in the well being of passengers. Too bad that it is currently more the exception than a "normal" thing to do.

User currently offlineDeltaGuy From , joined Dec 1969, posts, RR:
Reply 23, posted (10 years 7 months 3 weeks 2 days 5 hours ago) and read 5245 times:

Piedmont Girl,

But......the Captain isn't just like everyone else on the plane. He's in command of the flight and has legal and moral responsibility for it. I don't think he needs to be serving drinks to anyone.

Well yes lol, apart from the command aspect, pilots are human like the rest..unfortunately, the human aspect is sorta taken away from the flying experience, it's just a voice on the PA and that's it...I think pax appreciate it then they know there's a professional looking/acting pilot up there, as opposed to a loudspeaker. They aren't gonna know who he/she is unless they see em sometime! It's like the President going over to Iraq and serving Thanksgiving dinner to the soldiers...a Captain may be "God" on that plane, he may be the baddest of the bad, but he's still a human like the rest of em, and takes time to take care of his people. (best analogy I could think of lol) I just think PR from the pilots is a good thing  Smile

DeltaGuy


User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 24, posted (10 years 7 months 3 weeks 2 days 5 hours ago) and read 5199 times:

If this had happened at an AFA carrier, there would be a union grievance filed against the pilot for violating the FA's scope clause agreement!  Big grin

25 Wjv04 : If it was a long haul flight, the captain may in fact probally wasnt the captain at the time, he was probally the backup flightcrew, with nothing else
26 PiedmontGirl : DeltaGuy: PR from the pilots is a good thing I agree. I just don't think it extends to serving drinks. Shaking hands, chatting with passengers, thanki
27 Robsawatsky : Talk about class consciousness! I hope most people in their "right mind" don't judge a person's moral character by whether they serve drinks or not.
28 Akjetblue : Did that captin work for jetBlue? Sounds like what one of our pilots would do, gosh knows they come out and help clean and ready the aircraft after de
29 Aviationman : PiedmontGirl: I never thought the captain was doing anyone some kind of personal favor. Regardless if he is told by his company or not...this is still
30 Aussiestu : Many FD at the airlines i have worked for have come out and helped with drinks or delivered drinks to pax when asked. Its just a nice touch and passe
31 PiedmontGirl : Aviationman: I never thought the captain was doing anyone some kind of personal favor. Regardless if he is told by his company or not...this is still
32 Aviationman : PiedmontGirl: I am sure you understand that Beech 1900's aircraft have no flight attendants on board. For passengers flying on such small planes and p
33 PiedmontGirl : Avationman: I am sure you understand that Beech 1900's aircraft have no flight attendants on board. For passengers flying on such small planes and pay
34 Aussiestu : I totally understand 'Piedmontgirl'. Thankfully here in Europe we are still respected for what we do and thankfully have passengers who appreciate us
35 Aviationman : I know about Ellen Church. All I was saying is : It is nice to be served something on a small plane (with no f/a's...but with full fare tickets) by th
36 PiedmontGirl : Avationman: All I was saying is : It is nice to be served something on a small plane (with no f/a's...but with full fare tickets) by the pilot (sandwi
37 Aviationman : PiedmontGirl: Please relax and take the time to read and do not get too excited! What I said is I've seen it served by the pilots inflight on smaller
38 PiedmontGirl : Aussiestu: Thankfully here in Europe we are still respected for what we do and thankfully have passengers who appreciate us. You are fortunate indeed.
39 Aviationman : All has to be done by f/a's...put a smile on their faces.......Show they like their jobs! It will be much appreciated by customers.
40 Post contains images Skytrain : Hey, I don't mind if the pilot wants to come back to the Y cabin and serve drinks, shake some hands and have a chat with everyone! Saves me the hassle
41 Post contains images PiedmontGirl : Avationman: All has to be done by f/a's...put a smile on their faces.......Show they like their jobs! It will be much appreciated by customers. I did
42 Kdonohue : I think it's a great gesture. I think what it says is that the Captain feels that he isn't above anyone to pass around some drinks. On an Air Mad flig
43 Xfr8dog : I think it's a great gesture, however these days at least domestically, we're basically locked in our little office. I too, used to enjoy a visit back
44 Tcfc424 : I think that what this captain (or these captains) do or have done, its a great service to the passengers. On my Recent AUS-IAH-LAS-MEM-AUS trip with
45 KLMCedric : Just to clear this up for everybody. This was not a relief captain. As I mentioned before there were three pilots on this leg. A captain,FO and SO. I
46 Travatl : As a F/A, I HATE it. I say, they do their jobs, we'll do ours. I enjoy my job, I enjoy being with the passengers, but when the guys with multiple stri
47 Av8rDAL : I'm new to A.net and this is my first post, but I've been reading the forums and checking out photos for a couple years now. Finally scraped up the ca
48 UN_B732 : I love KLM! And this is more justification to just how wonderful an airline they really are! -UN
49 Aviationman : Sorry PiedmontGirl, I thought I was clear. Of course I would like the boxed snack as well if it was served to me by a flight attendant. I never meant
50 Nudelhirsch : I once had a FO serve drinks on a SAS MD80, I think he was relief crew or so. My friend and I were making jokes about him getting fired from the cockp
51 Lapper : I was on a Ryanair flight last month (old Buzz/CO aircraft) where the Captain wanted to get away on time so came out and closed the door while the F/A
52 Ushermittwoch : Back in 2000 I was flying with BA from LHR to DTW in a 747-200 and the captain was serving drinks in Y-class. Not only once but TWICE! And the second
53 Aviationman : You know when you purchase a ticket to fly from Montreal to Magdalena Islands (within the same Canadian province...Quebec) and you end up flying on a
54 Leon8828 : With the state of the art cockpits of today, pilots in the cockpits may become a rarity. I bet while the captain was serving drinks, the co-pilot wasn
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