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DL Flight Diverted Last Night ... Options?  
User currently offlineAirkiwi From United States of America, joined Aug 2000, 31 posts, RR: 0
Posted (12 years 4 months 2 weeks 20 hours ago) and read 2610 times:

Last night I was flying home on DL from MHT to JAX through CVG. After take-off from MHT about 20 minutes into the flight the cabin became completely dark and the pilots announced due to a generator problem we were making an emergency landing at BOS. After landing DL flight ops informed us that we had been re-booked and those that would not make it to their destination would be given vouchers... etc.

And so turned out that I was one of the lucky people that would not be staying the night in Boston as there was an 11:00 p.m. flight to JAX from CVG, but here's my question - upon re-booking I was issued a ticket that was a full Y fare ticket which to my knowledge is a full fare refundable ticket (my originally purchased ticket was T (deep discount) ticket) ... so finally my question is could I have refunded my ticket and been issued whatever the full fare value was ? is there a policy against refunding tickets when getting re-booked?


2 replies: All unread, jump to last
User currently offlineFlyer732 From United States of America, joined Nov 1999, 1395 posts, RR: 20
Reply 1, posted (12 years 4 months 2 weeks 20 hours ago) and read 2571 times:

No, when they booked you on that flight they took the available seats on that flight, which were Y fare seats and put you into it. Your reservation would still show what you actually paid for the ticket.

User currently offlineShortsFA From United States of America, joined Dec 2003, 58 posts, RR: 0
Reply 2, posted (12 years 4 months 2 weeks 20 hours ago) and read 2527 times:

Flyer732 is correct non-refundable is shown in the reservation you made and fare originally paid. The Y was booked on the new flight because they probably did not have T inventory

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