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Hot Towel Service  
User currently offlineDtw757 From United States of America, joined Oct 2003, 1624 posts, RR: 4
Posted (12 years 1 month 2 days 13 hours ago) and read 6467 times:

What airlines are currently providing hot towels to all passengers. I just saw hot towel mentioned in another thread and it made me think; I did not receive a hot towel on a NW DTW-FRA flight last month. I have received them on DTW-AMS on KL. Does KL still hand them out?

I also received a hot towel on an Atlantic Coast flight from TOL-CVG last year. I thought that was odd because it's a regional jet and the flight was 40 minutes. Never the less I liked receiving it, thought it was a nice touch. Is this a practice for all Atlantic Coast flights?

49 replies: All unread, showing first 25:
User currently offlinePlanemannyc From United States of America, joined Aug 2003, 1017 posts, RR: 7
Reply 1, posted (12 years 1 month 2 days 13 hours ago) and read 6458 times:
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I think SQ had that for my flights between JFK-FRA, AMS-EWR, FRA-SIN, SIN-AMS and SIN-DAC

I got the same on MH between SIN and KUL -- but that was on business class.

User currently offlineAviationMaster From , joined Dec 1969, posts, RR:
Reply 2, posted (12 years 1 month 2 days 13 hours ago) and read 6428 times:

I recieved a hot towel when I flew MEX-AMS on KLM, but then again it was a year ago. I got one on Swiss when I flew EWR-ZRH.

User currently offlineNudelhirsch From Germany, joined Oct 2003, 1438 posts, RR: 17
Reply 3, posted (12 years 1 month 2 days 12 hours ago) and read 6357 times:

LH does it, received one on any transatlantic I made with them

Putana da Seatbeltz!
User currently offlineBenoit9999 From Canada, joined Jul 2001, 30 posts, RR: 0
Reply 4, posted (12 years 1 month 2 days 12 hours ago) and read 6326 times:

I got two on a YUL-AMS KLM flight about three years ago. The 747-300 was great. They kept feeding us too, I was quite surprised.

User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 5, posted (12 years 1 month 2 days 11 hours ago) and read 6266 times:

It seems to be pretty popular. Though I don't see how it's very necessary on a short flight, I can see it on a longer flight so you can freshen up a bit. For that reason I think they should be given out at the end of the flight instead of the beginning. But it adds a nice touch.

As a joke I've always wanted to pull out a pair of tongs to grab it from the FA. hehehe

User currently offlineArmitageShanks From Costa Rica, joined Dec 2003, 3836 posts, RR: 14
Reply 6, posted (12 years 1 month 2 days 11 hours ago) and read 6211 times:

Delta gave them out to us on JFK-VCE.

User currently offlineSwissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 30
Reply 7, posted (12 years 1 month 2 days 11 hours ago) and read 6156 times:

I know, it is not related to the question it self but it might be interesting to know:

The first airline which introduced Hot Towel Service was Japan Airlines something like 50 years ago!

Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently offlineAv8rDAL From United States of America, joined Jan 2004, 472 posts, RR: 1
Reply 8, posted (12 years 1 month 2 days 11 hours ago) and read 6142 times:

I got one on DL from JFK-FRA back in 2001. However, when i flew ATL-FRA in 2002, I didn't get one.

Delta budget cuts.... argh.

Maintain thine airspeed, lest the Earth rise up and smite thee.
User currently offlineJkw777 From , joined Dec 1969, posts, RR:
Reply 9, posted (12 years 1 month 2 days 11 hours ago) and read 6139 times:

I know that I got one when I flew LGW-MCO with VS in 1996 Big grin Don't know if they still hand them out though.

I agree it's a nice touch, after a long flight it is always nice to get freshened up  Smile/happy/getting dizzy

Justin  Smile/happy/getting dizzy

User currently offlineCarnival air From , joined Dec 1969, posts, RR:
Reply 10, posted (12 years 1 month 2 days 10 hours ago) and read 6061 times:

I just flew SJU - ORD on United. They gave us hot towels in coach!!!! What?! Since when are they dong this?

Tol Air

User currently offlineSIMPLICITY From Hong Kong, joined Jan 2004, 136 posts, RR: 0
Reply 11, posted (12 years 1 month 2 days 10 hours ago) and read 6037 times:

CX do it on all flights,
JL do it on long-haul....I think

It's always good to have a hot towel during a flight!!

User currently offlineBMAbound From Sweden, joined Nov 2003, 660 posts, RR: 4
Reply 12, posted (12 years 1 month 2 days 10 hours ago) and read 6037 times:

Malmo Aviation, a Swedish domestic carrier (also serving BRU and NCE btw) flying Avro's still has the hot towel service, with a scent of lemon.

Nice gesture.



Altitude is Insurance - Get Insured
User currently offlinePiedmontGirl From United States of America, joined Nov 2003, 1124 posts, RR: 11
Reply 13, posted (12 years 1 month 2 days 10 hours ago) and read 6007 times:

Those scented hot towels are the most wonderful little touch, aren't they.  Big grin

User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 14, posted (12 years 1 month 2 days 10 hours ago) and read 5976 times:

Aaaahhh, Ze Hot Towel discussion! Allow me to share with you my
hot towel knowledge/application of said knowledge when I flew as an FA.

Hot Towel Service

1. DO ensure the coffee/teapot is rinsed and clean prior to boiling water for
the hot towel service. Pax would not appreciate hot towels with coffee
grinds or tea leaves.

2. DO'NT discard the hot towel supply in the galley waste bin or lav bins,
and proceed to tell the in-charge "it's all done!" just because you and
your fellow crew members just don't feel like doing it today because
you're all simply exhausted from the layover y'all just had.

3. Remove the plastic cover seal from the hot towel trays PRIOR to pouring
the hot water over them. And yes, this HAS happened.

4. Ensure the water IS hot prior to pouring on the towels (unless of course
this is a cold towel service for Caribbean inbound sectors). Pour the
hot water GENTLY and EVENLY over the hot towels. Do NOT SATURATE
the towels with boiling water. The idea is to refresh the pax, not soak
them. (Note: Unless of course there is one or two pax who have
annoyed you during the course of the flight. It is then left to the
discretion of the FA "towel person" whether or not he/she wishes to
"soak the pax silly". It is also not advised to subsitute hot towels with
sanitary napkins from the lavs. Pax do know the difference between
the two, and some may not appreciate your or your fellow cabin crews
ill-attempt at "givin the pax a good laugh".

5. FA TOWEL TIP: For that extra "zing" to those hot towels, place 2 or 3
fresh lemon slices in the coffee/teapot, then fill the pot with boiled water.
Let the water with lemon slices sit for approximately 2-3 minutes, then
gently pour over the towels. This will create a "lemon scented" hot
towel. The pax will appreciate it and love you forever. It is not
recommended that FA's substitute lemon slices with, say, leftover onion
slices/pieces found on the used pax TSU (tray set up) from the meal

6. Now, your hot towels are ready to be served to the pax! Nervous?
No need to be. Remember to ensure your tongs are CLEAN before leaving
the galley area. Start hot towel service at the "top" of your assigned zone.
"work to meet" the FA in the opposite zone (and if on a widebody, the
same AISLE in the opposite zones).

7. Smile and look each pax in the eye when offering the hot towel.
"Sir/Madam, would you care for a refreshing towel?" With your
tongs, gently lift one towel above the tray and "let it unfold" prior
to handing it to the pax. USE THE TONGS, NOT YOUR FINGERS!
Yes, this has happened. Do NOT roll your eyes or give pax a
"what are ya, retarded?" look if asked "what are they for?".
NOTE: WARN THE PAX TOWELS ARE HOT! Do not wait for pax
to scream out in pain "what the F**K man!". It is advised to
review the location of your on-board first-aid kit should first or
second degree burns result from your bloody stupid service

8. Once completed with hot towel distribution in your zone, immediately
proceed to the top again for pick-up....WITH THE TONGS. Or, advise
the pax to place the used towel ON THE TRAY. Do NOT roll your eyes
or make a "what the F**K?" face if you happen to see pax using their
hot towels to:
1. Clean their bare feet.
2. Clean their ears.
3. Clean their crotches or underarms. YES, this has happened.
4. Wipe their snotty nosed brats (children) faces and other areas.

FA: "Did you enjoy your refreshing towel? Good, I am so pleased".

THERE! You're all done! Congratulations, you are an UBER flight attendant
who really knows the fine art of "hot towelling"!!

User currently offlineAmhilde From United States of America, joined Oct 2003, 643 posts, RR: 4
Reply 15, posted (12 years 1 month 2 days 9 hours ago) and read 5914 times:

I LOVE a Hot Towel Service- its just so much more refreshing than the Chemically Drenched Square in a Packet Service.... VS hasnt been hot towelling for a number of years now, and I quite miss it. They scented it with some sort of aromatherapy thing and it was lovely, right after take off....

I think I got HTS on a KLM flight AMS-VCE the other year, but I cant remember. That was a comfy flight though, on a Fokker something or other, nice sandwich ( even orange bread! what DONT the Dutch think of ! ) sweet attendants, clean plane. KLM is definitely enjoyable, though ive never tried one of their transatlantic services at all- mainly cause you are more than likely to get stuck on a NW plane and those I dont really like too much at all.

Hang on tightly, Let go lightly
User currently offlineDjon1114 From United Kingdom, joined Dec 2003, 37 posts, RR: 0
Reply 16, posted (12 years 1 month 2 days 9 hours ago) and read 5893 times:


i flew on EK in 1995 and they had hot towels then !!!



User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 17, posted (12 years 1 month 2 days 9 hours ago) and read 5838 times:

LOL, now, y'all just KNOW the pax are bored as hell on a long trans-atlantic
flight when their eyes collectively light up at the sight of hot towels being served. "Oh, look! They're serving those towels!" You really had to refrain from uttering such customer service friendly phrases such as "get out much?".
I can clearly recall some pax truly upset for being in the lav during the HT service and missing out on receiving one. "ReLAX, sister, there's more in the galley."

User currently offlineN1120a From United States of America, joined Dec 2003, 28854 posts, RR: 74
Reply 18, posted (12 years 1 month 2 days 9 hours ago) and read 5825 times:

What is not so great is that LH now has the hot "towelettes" in Y instead of the real towels they had when I flew them as a kid.

Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19550 posts, RR: 51
Reply 19, posted (12 years 1 month 2 days 9 hours ago) and read 5795 times:

UL does it. It´s all right, but I´d rather have 50p off the ticket price. :P

"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineZonks From United States of America, joined Nov 2003, 167 posts, RR: 0
Reply 20, posted (12 years 1 month 2 days 9 hours ago) and read 5744 times:

I read in a recent HKG-TPE-HKG trip report that the hot towels have been shelved on CX for that sector due to fears over the potential re-emergence of SARS.

User currently offlineCadet93 From United States of America, joined Oct 2003, 133 posts, RR: 0
Reply 21, posted (12 years 1 month 2 days 8 hours ago) and read 5702 times:

CO still does it on alot of the long flights.....I noticed that the coach towels were the little disposable squares, while in BUSINESS FIRST the towels were actual wash clothes. I am on the RIO flight tomorrow night. I will let you know what they give us up front and what guys in back get....  Smile

User currently offlineCrosswind From United Kingdom, joined Nov 2000, 2636 posts, RR: 56
Reply 22, posted (12 years 1 month 2 days 8 hours ago) and read 5696 times:
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First Choice Airways offers them on all longhaul flights after the main meal in premium and econmy, and also to premium customers after the second meal service.

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Photo © Philip Edwards


User currently offlineAA61hvy From United States of America, joined Nov 1999, 13977 posts, RR: 55
Reply 23, posted (12 years 1 month 2 days 8 hours ago) and read 5692 times:

Every time I fly in first I get a hot towel...

Go big or go home
User currently offlineNy-jfk-lga From United States of America, joined Jan 2000, 374 posts, RR: 1
Reply 24, posted (12 years 1 month 2 days 3 hours ago) and read 5567 times:

We hand them out on every single flight here at ACA, on our Delta Connection flights ONLY, not UAX. That's time and turbulence permitting of course. Our passengers love it and never expect it on any RJ. Even if I don't have time to pull out that cart. I'll just hand out lil' bottles of water and the towels are a must for our inlfight service.

Bring back McDonnell Douglas & T W A!!
25 ORD747CLE : Delta does NOT on ATL-CDG United DOES on ORD-CDG United even distributes menus on their long haul flights, that is an even nicer touch! Can't say the
26 Ushermittwoch : I wish LH still had those REAL towels with menthol! And that even in Y-Class!
27 TLHFLA : Midway II (JI) gave out hot towels on all of their flights
28 Jafa : LOL....I remember flying Midway II. The service went like this. Hot towel, beverage w/nuts, hot towels, mint. NW offers hot towels on Trans-Pacific an
29 Navairjax : UA does it onboard transpacific flights, I don't remember if DL does on the ATL-NRT run which was the only other carrier I flew to the states on when
30 Airbust : When did Atlantic Coast (DL Connection) start serving hot towels? I recently flew them BOS-PHL and I didn't get anything more than coke and pretzels!
31 Post contains images A330Fan1 : I've had it on Singapore Airlines, Thai Airways, Swiss I think, and Jet Airways in India. It bothers me to wipe my face with it so I just wipe and war
32 Nethkt : I got the hot towels on my flights with SQ, TG, ANA, SK long haul etc.
33 Aa757first : My favorite: flight attendant slowly and carefully took my hot towel away. I asked her if she could get rid of a preztel wrapper and she said "Oh, yea
34 Aviationman : First Air offers hot towels on all flights in economy class (All First Air flights are single economy class). They are offered after the newspapers se
35 COIAH99 : I'm pretty sure CO does on all flights.
36 IndustrialPate : United even distributes menus on their long haul flights, that is an even nicer touch! Can't say the same for Delta longhauls. All USA-flag airlines d
37 Delta767300ER : My last hot towel service was in July of 2000 on TWA from MCO-STL (MD-80) -Delta767300ER
38 KLM11 : In Economy Class on UA they are provided on long-haul/ international flights. They are always provided for First and Business Class passengers on any
39 Amhilde : Speaking of menus, VS dropped theirs in Y class about a year or two ago. I always thought it wsa a nice touch when they had them, but can understand t
40 Post contains images Worldperks : IP, Last I flew CO, they were doing hot towels IAH to SNA and IAH to DCA -- probably on all flights through Houston with food service in first class.
41 Pixuk : Amhilde - VS were still doing the hot towel thing on my flight a week ago, but I admit I was sitting in the pointy bit of the aircraft up front. As fo
42 Post contains images Amhilde : Pix- I completely agree with you- I understand having to cut back on some small things that may just be generating waste, but at the same time, I thin
43 Ny-jfk-lga : On that phl bos flight hot towels probably were not served either due to turbulence of lack of towels themselves. Some F/A's don't order enough for tw
44 Dtw757 : Ny-jfk-lga I'm real surprised about Atlantic Coast handing them out. It's a really nice touch. Why are they doing it for Delta Connection flights and
45 Aircraft88 : I got one when I flew Gatwick - Faro with Air 2000 but this was a few years ago. AIRCRAFT88.
46 America West : First Class was offered hot towels on the IAH-SEA flight I was on, but none for coach.
47 Kilavoud : A hot towel after a tot of whisky, why not ? Thanks SQ !!! Cheers. Kilavoud.
48 Post contains images Andyjo : Was on CO IAH-HNL last year in Coach and received hot towel service. We were in the little section of coach behind Business First so maybe they just c
49 Nycfuturepilot : ATA has hot towel service on all of its flights to Hawaii.
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