Dtw757 From United States of America, joined Oct 2003, 1624 posts, RR: 4 Posted (12 years 1 month 2 days 13 hours ago) and read 6467 times:
What airlines are currently providing hot towels to all passengers. I just saw hot towel mentioned in another thread and it made me think; I did not receive a hot towel on a NW DTW-FRA flight last month. I have received them on DTW-AMS on KL. Does KL still hand them out?
I also received a hot towel on an Atlantic Coast flight from TOL-CVG last year. I thought that was odd because it's a regional jet and the flight was 40 minutes. Never the less I liked receiving it, thought it was a nice touch. Is this a practice for all Atlantic Coast flights?
Flyboyaz From , joined Dec 1969, posts, RR:
Reply 5, posted (12 years 1 month 2 days 11 hours ago) and read 6266 times:
It seems to be pretty popular. Though I don't see how it's very necessary on a short flight, I can see it on a longer flight so you can freshen up a bit. For that reason I think they should be given out at the end of the flight instead of the beginning. But it adds a nice touch.
As a joke I've always wanted to pull out a pair of tongs to grab it from the FA. hehehe
Canadi>nBoy From , joined Dec 1969, posts, RR:
Reply 14, posted (12 years 1 month 2 days 10 hours ago) and read 5976 times:
Aaaahhh, Ze Hot Towel discussion! Allow me to share with you my
hot towel knowledge/application of said knowledge when I flew as an FA.
Hot Towel Service
1. DO ensure the coffee/teapot is rinsed and clean prior to boiling water for
the hot towel service. Pax would not appreciate hot towels with coffee
grinds or tea leaves.
2. DO'NT discard the hot towel supply in the galley waste bin or lav bins,
and proceed to tell the in-charge "it's all done!" just because you and
your fellow crew members just don't feel like doing it today because
you're all simply exhausted from the layover y'all just had.
3. Remove the plastic cover seal from the hot towel trays PRIOR to pouring
the hot water over them. And yes, this HAS happened.
4. Ensure the water IS hot prior to pouring on the towels (unless of course
this is a cold towel service for Caribbean inbound sectors). Pour the
hot water GENTLY and EVENLY over the hot towels. Do NOT SATURATE
the towels with boiling water. The idea is to refresh the pax, not soak
them. (Note: Unless of course there is one or two pax who have
annoyed you during the course of the flight. It is then left to the
discretion of the FA "towel person" whether or not he/she wishes to
"soak the pax silly". It is also not advised to subsitute hot towels with
sanitary napkins from the lavs. Pax do know the difference between
the two, and some may not appreciate your or your fellow cabin crews
ill-attempt at "givin the pax a good laugh".
5. FA TOWEL TIP: For that extra "zing" to those hot towels, place 2 or 3
fresh lemon slices in the coffee/teapot, then fill the pot with boiled water.
Let the water with lemon slices sit for approximately 2-3 minutes, then
gently pour over the towels. This will create a "lemon scented" hot
towel. The pax will appreciate it and love you forever. It is not
recommended that FA's substitute lemon slices with, say, leftover onion
slices/pieces found on the used pax TSU (tray set up) from the meal
6. Now, your hot towels are ready to be served to the pax! Nervous?
No need to be. Remember to ensure your tongs are CLEAN before leaving
the galley area. Start hot towel service at the "top" of your assigned zone.
"work to meet" the FA in the opposite zone (and if on a widebody, the
same AISLE in the opposite zones).
7. Smile and look each pax in the eye when offering the hot towel.
"Sir/Madam, would you care for a refreshing towel?" With your
tongs, gently lift one towel above the tray and "let it unfold" prior
to handing it to the pax. USE THE TONGS, NOT YOUR FINGERS!
Yes, this has happened. Do NOT roll your eyes or give pax a
"what are ya, retarded?" look if asked "what are they for?".
NOTE: WARN THE PAX TOWELS ARE HOT! Do not wait for pax
to scream out in pain "what the F**K man!". It is advised to
review the location of your on-board first-aid kit should first or
second degree burns result from your bloody stupid service
8. Once completed with hot towel distribution in your zone, immediately
proceed to the top again for pick-up....WITH THE TONGS. Or, advise
the pax to place the used towel ON THE TRAY. Do NOT roll your eyes
or make a "what the F**K?" face if you happen to see pax using their
hot towels to:
1. Clean their bare feet.
2. Clean their ears.
3. Clean their crotches or underarms. YES, this has happened.
4. Wipe their snotty nosed brats (children) faces and other areas.
FA: "Did you enjoy your refreshing towel? Good, I am so pleased".
THERE! You're all done! Congratulations, you are an UBER flight attendant
who really knows the fine art of "hot towelling"!!
Amhilde From United States of America, joined Oct 2003, 643 posts, RR: 4
Reply 15, posted (12 years 1 month 2 days 9 hours ago) and read 5914 times:
I LOVE a Hot Towel Service- its just so much more refreshing than the Chemically Drenched Square in a Packet Service.... VS hasnt been hot towelling for a number of years now, and I quite miss it. They scented it with some sort of aromatherapy thing and it was lovely, right after take off....
I think I got HTS on a KLM flight AMS-VCE the other year, but I cant remember. That was a comfy flight though, on a Fokker something or other, nice sandwich ( even orange bread! what DONT the Dutch think of ! ) sweet attendants, clean plane. KLM is definitely enjoyable, though ive never tried one of their transatlantic services at all- mainly cause you are more than likely to get stuck on a NW plane and those I dont really like too much at all.
Canadi>nBoy From , joined Dec 1969, posts, RR:
Reply 17, posted (12 years 1 month 2 days 9 hours ago) and read 5838 times:
LOL, now, y'all just KNOW the pax are bored as hell on a long trans-atlantic
flight when their eyes collectively light up at the sight of hot towels being served. "Oh, look! They're serving those towels!" You really had to refrain from uttering such customer service friendly phrases such as "get out much?".
I can clearly recall some pax truly upset for being in the lav during the HT service and missing out on receiving one. "ReLAX, sister, there's more in the galley."
Cadet93 From United States of America, joined Oct 2003, 133 posts, RR: 0
Reply 21, posted (12 years 1 month 2 days 8 hours ago) and read 5702 times:
CO still does it on alot of the long flights.....I noticed that the coach towels were the little disposable squares, while in BUSINESS FIRST the towels were actual wash clothes. I am on the RIO flight tomorrow night. I will let you know what they give us up front and what guys in back get....
Ny-jfk-lga From United States of America, joined Jan 2000, 374 posts, RR: 1
Reply 24, posted (12 years 1 month 2 days 3 hours ago) and read 5567 times:
We hand them out on every single flight here at ACA, on our Delta Connection flights ONLY, not UAX. That's time and turbulence permitting of course. Our passengers love it and never expect it on any RJ. Even if I don't have time to pull out that cart. I'll just hand out lil' bottles of water and the towels are a must for our inlfight service.
Bring back McDonnell Douglas & T W A!!
: Delta does NOT on ATL-CDG United DOES on ORD-CDG United even distributes menus on their long haul flights, that is an even nicer touch! Can't say the
: I wish LH still had those REAL towels with menthol! And that even in Y-Class!
: Midway II (JI) gave out hot towels on all of their flights
: LOL....I remember flying Midway II. The service went like this. Hot towel, beverage w/nuts, hot towels, mint. NW offers hot towels on Trans-Pacific an
: UA does it onboard transpacific flights, I don't remember if DL does on the ATL-NRT run which was the only other carrier I flew to the states on when
: When did Atlantic Coast (DL Connection) start serving hot towels? I recently flew them BOS-PHL and I didn't get anything more than coke and pretzels!
: I've had it on Singapore Airlines, Thai Airways, Swiss I think, and Jet Airways in India. It bothers me to wipe my face with it so I just wipe and war
: I got the hot towels on my flights with SQ, TG, ANA, SK long haul etc.
: My favorite: flight attendant slowly and carefully took my hot towel away. I asked her if she could get rid of a preztel wrapper and she said "Oh, yea
: First Air offers hot towels on all flights in economy class (All First Air flights are single economy class). They are offered after the newspapers se
: I'm pretty sure CO does on all flights.
: United even distributes menus on their long haul flights, that is an even nicer touch! Can't say the same for Delta longhauls. All USA-flag airlines d
: My last hot towel service was in July of 2000 on TWA from MCO-STL (MD-80) -Delta767300ER
: In Economy Class on UA they are provided on long-haul/ international flights. They are always provided for First and Business Class passengers on any
: Speaking of menus, VS dropped theirs in Y class about a year or two ago. I always thought it wsa a nice touch when they had them, but can understand t
: IP, Last I flew CO, they were doing hot towels IAH to SNA and IAH to DCA -- probably on all flights through Houston with food service in first class.
: Amhilde - VS were still doing the hot towel thing on my flight a week ago, but I admit I was sitting in the pointy bit of the aircraft up front. As fo
: Pix- I completely agree with you- I understand having to cut back on some small things that may just be generating waste, but at the same time, I thin
: On that phl bos flight hot towels probably were not served either due to turbulence of lack of towels themselves. Some F/A's don't order enough for tw
: Ny-jfk-lga I'm real surprised about Atlantic Coast handing them out. It's a really nice touch. Why are they doing it for Delta Connection flights and
: I got one when I flew Gatwick - Faro with Air 2000 but this was a few years ago. AIRCRAFT88.
46 America West
: First Class was offered hot towels on the IAH-SEA flight I was on, but none for coach.
: A hot towel after a tot of whisky, why not ? Thanks SQ !!! Cheers. Kilavoud.
: Was on CO IAH-HNL last year in Coach and received hot towel service. We were in the little section of coach behind Business First so maybe they just c
: ATA has hot towel service on all of its flights to Hawaii.