Socalatc From United States of America, joined Jan 2004, 555 posts, RR: 1
Reply 1, posted (12 years 4 months 5 days 5 hours ago) and read 1876 times:
I hate people like that, always bashing the airline for something.. I just ignore them, and if they keep it up I will set them straight on why they could be late or why we are just sitting on the ground. I don't understand why people do not have some patience for airlines.
SafetyDude From United States of America, joined Sep 2001, 3795 posts, RR: 14
Reply 3, posted (12 years 4 months 5 days 4 hours ago) and read 1767 times:
When people don't understand something, they usually assume that it is just ineffective, wrong, stupid, bad, and annoying.
In such an organized industry that has things planned out to every detail, I notice that I realize these details and their reasoning and can understand other things that I might at first consider ineffective, wrong, stupid, etc.
XJRamper From United States of America, joined Dec 2003, 2511 posts, RR: 42
Reply 4, posted (12 years 4 months 5 days 4 hours ago) and read 1743 times:
how do I respond to something like this?:
On my way back from DTW to TOL after my DG class non-revving, my flight was super delayed for an inbound aircraft (about 3 hours). I was sitting in the 2seat side of the Saab with my badges in full display for everyone to see. I had this gentleman next to me that was bitchin a fit, telling me all about how NW screwed him again, how the person at the gate kept ignoring him, how he wasn't going to be home before dinner, how Toledo must have his bag or he will sue the airline, etc, etc, etc.
My first thought was if you had to get to Toledo, drive. They were giving us some pretty decent updates, updating everyone in the gate area where the aircraft was(ie what city, etc).
Well, I am sitting there listening to this guy go on and on. I knew the FA and he and I kind of shrugged it off, I halfway hoping that he wouldn't ask me about this situation. But....he did. He asked me how bad it was for me, the wait, did I miss anything appointment-wise, etc. I told him that I love to be in airports (used 5 rolls of film that wait ) and the wait didn't bother me too much, well, cause Toledo has nothing to spot. Then I proceeded to tell him that if his bag did wind up missing that I would personally do a bag claim at the ticket counter for him in Toledo. I dont think that he spoke the rest of the way.
UAL747DEN From United States of America, joined Dec 2003, 2392 posts, RR: 11
Reply 5, posted (12 years 4 months 5 days 4 hours ago) and read 1733 times:
People do not like ANYTHING to go wrong when they fly and that is because they pay a lot of money for the ticket and expect a certain level of service. What else in this world do you pay so much for to do it for such a little amount of time? We here understand the industry (well some of us!) and that is why the things that bother others do not bother us. Now if you were in a restaurant and you made reservations and they kept telling you that your table was delayed and you got nasty food and the waiter was rude you would be all pissed off, (I would be I would throw my food at em! Im not nice when people make me mad) Well now in you were in that line of Business you might understand all the circumstances surrounding the reasons.