Cory6188 From United States of America, joined Feb 2004, 2721 posts, RR: 5 Posted (11 years 5 months 4 weeks 2 hours ago) and read 4067 times:
I'm tired of reading about threads bashing this airline and that airline because of stupid reasons such as "they lost my luggage" or "there was a weather delay".
Has anyone had a truly wonderful experience on an airline - so much so that you were really surprised?
First off, don't go saying SQ and the other Asian carriers a hundred times. We all know they are wonderful. I'd like to hear about the US domestic carriers and airlines that aren't typically associated with being so great (not necessarily a reputation for being bad, but just not to the level of SQ and EK).
For me, it has been CO, especially when I flew them a few years after Bethune became the CEO of CO. What a change from the CO of the 80s! They have really become a class act since then, and the attitude of their employees shows this.
Jeffrey1970 From United States of America, joined Apr 2001, 1349 posts, RR: 11
Reply 4, posted (11 years 5 months 4 weeks 2 hours ago) and read 3921 times:
back in 1990 or 1991 I was flying from DCA to Phoenix on Eastern Airlines. On the flight from DCA to ATL I flew on a 757. I was first of all surprised when they let me ride in first class. Then the door to the cock pit was broken so I got to watch the pilots for most of the flight. Plus there was not a single cloud in the sky during that flight. I have to say that because of the actual flying experience and the service from the Eastern staff, that was the best flight I had ever had.
BH346 From United States of America, joined Jan 2000, 3265 posts, RR: 13
Reply 6, posted (11 years 5 months 4 weeks 1 hour ago) and read 3869 times:
Back in 1998 I flew on Northwest from Seattle to Osaka. We had a 6 hour delay because the inbound was late. The wonderful NW airport staff made the best of the situation giving generous compensation and handling us all in a professional and efficient manner. We missed our connecting flight out of Osaka and was given a room at the Hotel Nikko Kansai Airport which was an excellent hotel. We were also given free phone cards and a few meals in Seattle and Osaka. The flight itself is probably my best so far...crew was all around very nice.
Northwest Airlines - Some People Just Know How to Fly
Badgerguy From United States of America, joined Nov 2003, 46 posts, RR: 0
Reply 8, posted (11 years 5 months 4 weeks 1 hour ago) and read 3850 times:
I have had many good flights in the US. I used to fly TWA all the time. Their 767 F/C cabin from STL to LAX was a very nice flight. STL to MIA F/C cabin by myself. The FA's name was CT. She was really funny. United B/C cabin from ORD to LAX (777), United B/C cabin LAX to ORD (747). TWA F/C cabin BOS to SJC via STL. TWA main cabin MKE to STL (717). All were good flights. I still have good flights in the US. I now fly NW most of the time and except for some delays, the flights are fine.
5NEOO From Nigeria, joined Nov 2003, 210 posts, RR: 0
Reply 9, posted (11 years 5 months 4 weeks 1 hour ago) and read 3844 times:
I've had a lot of pleasant experiences on American carriers. I was traveling ORD - LHR during the summer of 2002. One of the flight attendants was very generous when it came to supplying the cabin with alcohol. I ended up downing six bottles of Tanqueray on that flight. Needless to say, I slept very well................
Admit it, you could care less about the continent Africa!
JBLUA320 From United States of America, joined May 2002, 3181 posts, RR: 18
Reply 10, posted (11 years 5 months 4 weeks 1 hour ago) and read 3794 times:
Northwest Airlines to Alaska! The inflight crew were simply superb, making jokes and playing games- really trying their hardest to work with the limited supplies given to them (considering there was no IFE on the 6 hour MSP-FAI 757). It was the first time in a long time I felt truly valued from a US major airline. The service was great, crew great and all in all, a great way to start my families vacation.
Since that flight, I have always had a special spot for Northwest Airlines, and have proudly booked a trip on them for this summer EWR-DTW-AUS and back... I cant wait!
JBLU/ Fly the red tails! (Or the multi-colored blue ones!)
Mckennasmall From Canada, joined Dec 2003, 249 posts, RR: 1
Reply 11, posted (11 years 5 months 4 weeks ago) and read 3756 times:
I have had many great flights on Air Canada. I will tell you about some great ones.
Ticket Agent Upgraded us and I slept on the flight. A 340-300 nice crew actually extremely nice they waited on us all the time. I had a great convo with one who use to work for Wardair. We had to go through HNL and when we came back on and different crew but nice people. Slept the portion woke up with eggs and bacon and fresh OJ.
traveled Economy on anniversary pass it was my dad's though and I got back because it was full but the F/A put me in back and always gave me a meal from J and she also gave me a personal DVD player. (WE were on a 767-300 and they have no PTV in J they hand out DVD players to the people and you choose from selection from Videos. Well they have a couple operated on batter for the chairs that sometimes have no power) Well the F/A gave me the one with batter and well the guy beside me asked how come he gets one and the F/A said he was supposed to be getting J but he did not receive so this was a little token for my patience. Real nice F/A she also gave me J meals and we talked for a bit really nice F/A.
I have been impressed many times with Air Canada and if they get out of this trouble time they will become a great Airline. I still say government made them buy Canadian.
AApilot2b From United States of America, joined Nov 2000, 579 posts, RR: 1
Reply 12, posted (11 years 5 months 4 weeks ago) and read 3716 times:
I agree with Cory6188. I have flown a lot in the US and only have had a few bad experiences (all of them with America West). As some might understand, I fly AA a lot and have never have had a bad experience with them. I had an hours delay in Chicago once, but that was hardly AA's fault. The blizzard tearing through the region made one hour seem small. AA's staff has always been courteous and helpful (from the phone reservation to the delivery of my luggage) and, as a tall guy, I really appreciate their extra leg room.
Then there is Midwest Express (now named Midwest). They offered me the best flight experience I have ever had and at an economical price. The wide leather seats, the gourmet dinner on china, and complimentary wine were outstanding! Whenever I get a chance to fly with them, I do.
All said, people like to complain and that is why we live in a world bombarded with negativity. Do I miss the old days were the service was a lot better? Sure I do, but really flying is not as terrible an experience as many like to make it out to be. Of course, we all know that one negative experience quickly over shadows a thousand positive experiences.
Cloudboy From United States of America, joined Jan 2004, 998 posts, RR: 0
Reply 13, posted (11 years 5 months 4 weeks ago) and read 3690 times:
I had a great experience with Delta last year.
My brother, a student out in Colorado, was involved in a bad climbing accident. After rushing out to Denver on United (bad experience I won't get into here), my brother was finally ready to be discharged from the hospital. Problem was he still was completely unable to stand or walk and had only the use of his left arm up to his elbow to move. And being a student he had no place to stay out there or anyone who could help him.
Through a friend, we made contact with Delta and one of their redcoat customer service agents. The managed to get us donated first class tickets for my brother and a nurse, and an upgrade for myself. When we arrived at the airport, they were waiting at the curb to help us with our luggage! They got us through checkin, had several people to help us get on the plane (very difficult with someone who can't move himself or even stand up!), and when we got to Atlanta, they had someone waiting to help us get to our connecting flight. Same thing when we finally arrived in Boston.
The flight staff were incredibly accommodating and what was an adventure I was dreading turned out to be quite enjoyable. This is the kind of service that makes a major airline stay a major.
"Six becoming three doesn't create more Americans that want to fly." -Adam Pilarski
TonyBurr From United States of America, joined Mar 2001, 1064 posts, RR: 0
Reply 18, posted (11 years 5 months 3 weeks 6 days 22 hours ago) and read 3367 times:
I have had many WONDERFUL experiences on US carriers, too many to list. Just some:
Last year I flew IAH-LIM on CO in C, service, meals, FA, flight could not have been better. EXCELLENT service. I will be flying them int hree weeks EWR-LIM-EWR and looking forward to it.
Last week I flew US PHL-LGW, CO / LIRF), Italy">FCO-PHL. Excelleent, friendly service ( the FA spilled a tray of drinks on me before we left the gate at CO / LIRF), Italy">FCO but could not have been nicer and more apologetic about it), (the flight PHL-LGW was 3 hours late in departing but hey, happens - it was the longest delay I ever experienced though) The meal in Envoy might have been a little "minimal" but certainly sufficient.
With 800,000 miles on UA I have had some EXCELLENT service ( and some not so good) on UA. They were really down for awhile, but they are getting better. Have met some wonderful FA there, loads of fun on long flights. Their F suite on international is great!
There are MAN tremendous experiences on US carriers. If you fly enough you see the best and worst of any airline. Yes SQ is FANTASTIC, but you also see some horror stories in here.
SoAmSky From United States of America, joined Jan 2004, 310 posts, RR: 0
Reply 19, posted (11 years 5 months 3 weeks 6 days 22 hours ago) and read 3357 times:
One very pleasant experience was traveling Delta from Paris to Atlanta last year. I had the privilege to meet former president Jimmy Carter who was traveling with us. He took the time to greet personally every, every single passenger on that plane. I have a lot of respect for him.
FlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 11
Reply 20, posted (11 years 5 months 3 weeks 6 days 20 hours ago) and read 3297 times:
I was flying Horizon PDX-SEA at 6am. I was very tired because I had been awake for 24 hours by then (Long story, I came from MDW via MSP and still had to make it up to FAI). While taxiing to the runway, I fell asleep and didn't wake up until we arrived in SEA and were heading to the gate area. So anyways, as I got off the plane (I was the last off because I was in the last row) the flight attendant handed me a danish because I missed the service. I thought that was really nice.
I guess that wasn't technically inflight but I felt that was especially nice and had to share.
FLIBOYZ From United States of America, joined Sep 2003, 201 posts, RR: 0
Reply 21, posted (11 years 5 months 3 weeks 6 days 19 hours ago) and read 3241 times:
This is to Cancidas-
How did you get a jumpseat on F9? You must be in one of 2 professions. A Pilot or a Flight Attendant. And if you are one of these, how can you have bad experiences on ANY US Carrier if you got a ride for free? If you paid for your seat(S) that is a whole different story. If you got your seats for free, in this case a jumpseat, on any of the other carriers and had a bad experience, why? Did YOU treat the other "CREW" members bad?
From my experiences with JUMPSEATERS, A.K.A. "CREWMEMBERS", why would you have a bad experience?
Just curious. Like I said, the only way for you to get a jumpseat here in the U.S. on a US Carrier is for you to be a crewmember.
FLIBOYZ From United States of America, joined Sep 2003, 201 posts, RR: 0
Reply 22, posted (11 years 5 months 3 weeks 6 days 19 hours ago) and read 3211 times:
Anyway, back to the subject. I have had numerous wonderful experiences on several airlines. When I lived in Honolulu I flew on DL many many times and had no problems with them. The crews were great, the agents were great. CO from HNL-LAX 742. Planned a vacation to LAX to visit a friend of mine and came down with a cold before the trip. I didn't want to cancel the trip so I went. Checked in and got my seat. Not knowing at the time what kind of seat, window, aisle, middle seat, etc. I went back to the agent who had checked me in and asked if that was a window seat. He punched some stuff into the computer and several seconds later came back and said here, I can do better than that. Looked at my boarding pass and said, huh? He replied with, " I upgraded you to Business Class." I was most greatful for the upgrade. I told him that he didn't have to do that but he said never mind, and said he noticed I was not feeling well.
TWA- HNL-STL-JFK-CO / LIRF), Italy">FCO and back. The Flight Attendants were great and the Flights were great too. HNL-STL on a 742 and JFK-CO / LIRF), Italy">FCO on a 763 and back from JFK-STL on a 727. All wonderful airplanes.
Aloha-Wonderful and generous staff. Always taking care of friends and family. Interisland Flights are short but SWEET. Haven't tried there Pacific crossing Flights yet, heard a lot of good things about them since. Going to HNL than on to ITO on them in March. Can't wait.
MTChemNerd757 From United States of America, joined Feb 2004, 230 posts, RR: 2
Reply 23, posted (11 years 5 months 3 weeks 6 days 18 hours ago) and read 3130 times:
NWA held up a flight from MSP-BZN for over 4 hours because our flight from LGA-MSP had been delayed due to mechanical issues on the previous flight (the one coming into LGA). Sure beat spending the night at MSP. I think I'll keep flying NW.
Robert1177 From United States of America, joined Jan 2004, 11 posts, RR: 0
Reply 24, posted (11 years 5 months 3 weeks 6 days 18 hours ago) and read 3090 times:
So far my best inflight experience was on a CO flight to Rio. The flight attendants were very polite and came around to talk to passengers. They came around often with juice and water throughout the night which was good for dehydration. The ground staff were great too when our plane was 2 hours late and came around to provide breakfast food while we waited. I will definately fly them again!
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: Spark, I am so sorry to hear about your mother. God rest her soul. God bless through Jesus, Jeff