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WN's Schedule & Reservation Page Needs Improvement  
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Posted (10 years 2 months 22 hours ago) and read 1469 times:

I really don't like the schedules and reservations page within WN's website. This is because it is time-consuming and inefficient. It would be time-effective and far more efficient if it was thus: if I chose Albuquerque, the list of destinations served directly and non-stop would be listed in the 'arrive' section. Instead, I have to search through all of its destinations, some of which come up as 'What happened?', which is annoying. A little tweeking and iboth pages would be very good indeed.

[Edited 2004-02-18 13:13:14]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
20 replies: All unread, jump to last
 
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 2 months 22 hours ago) and read 1458 times:

This is probably because WN want to sell you flights from your origin to your destination, regardless of how potentially inconvenient the resulting journey happens to be. They don't want to just sell you OAK-LAS, they want to sell you Podunk, Oregon to Wet Duck, Arkansas, even if it means you have to change planes in PDX, STL and BNA, with a four hour layover in each place.

If they did restrict it as you suggest, there would inevitably be complaints from people in Podunk wishing to travel to Wet Duck, who are unable to find the service they require.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Reply 2, posted (10 years 2 months 22 hours ago) and read 1450 times:

But how many people wish to travel on such routes? Not many. It'd be more convenient for the masses if they did restrict it. It'd be time-effective, more efficient and more useful for the vast majority. You can't please everyone.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 2 months 22 hours ago) and read 1443 times:

What would be best is if they are able to offer every possible connection from Point A to Point B, without the annoying error messages, ie. offer a connection of some kind (which must exist) for all possible routings, even if the journey takes three days and involves an inter-airport transfer by mule.

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Reply 4, posted (10 years 2 months 22 hours ago) and read 1440 times:

LMAO!  Wink/being sarcastic Very funny indeed.  Laugh out loud


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 17
Reply 5, posted (10 years 2 months 19 hours ago) and read 1397 times:

Pe@rson...suppose I am in Albuquerque and I want to go somewhere. If all they show me are the nonstop flights, and the flight I want isn't available without a change somewhere, then what? The "what happened" usually comes up if they don't offer a routing between those cities. It's sort of like the message you get on the other guys when you specify a city pair that they don't serve. What's nice about the Southwest site is that it DOES show you the cities they serve, without requiring you to know the airport code. Sure, you can put in the name of the city, but when I tried booking a flight on Delta to Panama City, I get another screen that asks me if I wanted Panama City, Panama, or Panama City, Florida. How's that any more efficient that "what happened"?

User currently offlineSWAFA30 From , joined Dec 1969, posts, RR:
Reply 6, posted (10 years 2 months 19 hours ago) and read 1385 times:

I really don't like the schedules and reservations page within WN's website. This is because it is time-consuming and inefficient. It would be time-effective and far more efficient if it was thus: if I chose Albuquerque, the list of destinations served directly and non-stop would be listed in the 'arrive' section. Instead, I have to search through all of its destinations, some of which come up as 'What happened?', which is annoying. A little tweeking and iboth pages would be very good indeed.

I don't know how the system could possibly be any easier. You tell it where you are leaving from, when you are leaving and where you want to go and it tells you how we can get you there. What could possibly be simpler than that?




User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 7, posted (10 years 2 months 19 hours ago) and read 1380 times:

Why doesn't WN go with a system like all the major airlines where you just type in the airport codes (or city) and it pulls up the routing for you? If WN doesn't serve a city you type in, it could tell you. This is what all the major carriers do, and it seems to work just fine.

User currently offlineCanoecarrier From United States of America, joined Feb 2004, 2826 posts, RR: 12
Reply 8, posted (10 years 2 months 19 hours ago) and read 1383 times:

I think it needs the most improvement if you are flying from (for example) SAN to Dallas Love (I forget the identifier) because of state law you can't book one flight from SAN to Dallas, unless you fly to DFW, you have to book two. I remember my flight from STL-OKC (new flight) OKC-Dallas Love the best part was I got FF credit for the trip like it was two. That is the only place I think WN's system needs improvement.


The beatings will continue until morale improves
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Reply 9, posted (10 years 2 months 19 hours ago) and read 1374 times:

What could possibly be simpler? Well, let's see - if I choose, say, Albuqerque, it should list all the possible non-stop and direct flights from that airport, perhaps including connecting flights. If you go to easyJet.com or Ryanair.com you'll see what I mean, and you'll see how much easier it is than Southwest's site.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineNWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 16
Reply 10, posted (10 years 2 months 19 hours ago) and read 1371 times:

WN's system can be difficult to move around. If you have used it before and many times, then it just come second nature..but if your not real familure with it...then it can be a bit difficult.


THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
User currently offlineNycfuturepilot From United States of America, joined Dec 2003, 791 posts, RR: 0
Reply 11, posted (10 years 2 months 19 hours ago) and read 1366 times:

I booked a flight on it the other day for the first time, though it is not the best looking site i thought it was very easy to use.


Father, Son, HOYA spirit
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 2 months 19 hours ago) and read 1351 times:

Pea@rson - you forget that Easyjet/Ryanair will NEVER sell you a connecting flight - not ever. Its a simple out-and-back booking option. WN offer large numbers of connecting points in their network, some of which are restricted by local laws (Wright Amendment) from being sold in connection with other flights in the network.

[Edited 2004-02-18 16:19:02]

User currently offlineWorldAV8R From Poland, joined Feb 2004, 57 posts, RR: 0
Reply 13, posted (10 years 2 months 19 hours ago) and read 1346 times:

I simply find it easier to type in my departure and arrival airports. Just as seen on just about every other carrier's website. Searching through that bumbling list is cumbersome. That, and choosing from the Return drop down list can be hard to understand by common users.


Next Trip: STL-ORD-LHR-ATH-JMK
User currently offlineDoninfc From United States of America, joined Jul 2003, 135 posts, RR: 2
Reply 14, posted (10 years 2 months 19 hours ago) and read 1339 times:

Also, keep in mind that the WN website was designed with the lowest common denominator in mind. All you have to do is watch Airline to figure out what i'm talking about. Ok, that sounded snotty. Seriously though, most people are not as savvy about airport codes and route structures as people here. It makes sense for WN to dumb-down their on-line res system to appeal to the greatest number of customers.

User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 17
Reply 15, posted (10 years 2 months 19 hours ago) and read 1322 times:

99% of the population could not tell you the airport code of their home airport. I'd bet good money if you asked anybody in Kansas City what their airport code was, they would tell you KCI.

[Edited 2004-02-18 16:49:14]

User currently offlineN757KW From United States of America, joined Sep 2003, 435 posts, RR: 0
Reply 16, posted (10 years 2 months 18 hours ago) and read 1301 times:

I find WN website very easy to use compared to some major carriers websites. Also limiting to just non-stop or direct flights would eliminate many cities you may wish to fly to.

N757KW



"What we've got here, is failure to communicate." from Cool Hand Luke
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Reply 17, posted (10 years 2 months 17 hours ago) and read 1274 times:

"Pea@rson - you forget that Easyjet/Ryanair will NEVER sell you a connecting flight - not ever."

I don't forget that - I am well aware of it actually. And their strategy is, in my opinion, very good, and it certainly helps reduce costs and thereby increase efficiency.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 18, posted (10 years 2 months 16 hours ago) and read 1267 times:

I would have to disagree with you about the strategy of only selling out and back segments. I sincerely hope Easyjet are able to analyse their true O&D markets to see where they are missing opportunities. I would be prepared to bet the significant proportions of their outstation traffic from the UK (BHD,EDI,GLA) is connecting at LPL or LTN to other Easyjet flight to Europe, only they will perforce be unaware of this because the bookings are made seperately. Yes, it reduces the operational burden of providing connections and providing service recovery when connections fail, but it provides an enormous service differentiation, if a limited connecting service can be provided, especially through big hubs like LTN. If the Res system can be set so as only to sell as connecting services flights that offer a reasonable chance of connecting successfully eg an MCT of 2 hrs at LTN, it might not be brilliant, but its better than nowt.

User currently offlineMlsrar From United States of America, joined Mar 2000, 1417 posts, RR: 8
Reply 19, posted (10 years 2 months 16 hours ago) and read 1244 times:

99% of the population could not tell you the airport code of their home airport. I'd bet good money if you asked anybody in Kansas City what their airport code was, they would tell you KCI.

I think that figure is vastly exaggerated. While not everyone is aware of their respective airport codes, most of them have a fairly good idea, especially as you begin to descend into the more obscure codes...

Regardless, the booking engine designed for swa.com is based on simplicity. I think that its beauty lay in how implcitly easy it is for you to use.



I mean, for the right price I’ll fight a lion. - Mike Tyson
User currently offlineScottb From United States of America, joined Jul 2000, 6577 posts, RR: 32
Reply 20, posted (10 years 2 months 15 hours ago) and read 1212 times:

If you need to see all the schedule options from a given city, simply download the PDF schedule for that city -- it shows all the available itineraries both to and from all the cities served from that city.

If you want to fly on Ryanair from, say, Dublin to Treviso, how exactly does their system make it any easier for you? In general, people want to travel between two specific places, and not just to where an airline takes you.

While not offering connecting itineraries indeed reduces the airline's costs, it also reduces the attractiveness of the product to some passengers. Ryanair doesn't do me much good if I want to travel from Pisa to anywhere but the four cities with non-stops. And while they do offer excellent loss-leader fares, 120 GBP from DUB to STN in the higher/highest fare buckets is far from low-cost for a one hour flight.


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