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AS Is Generous In Overbookings  
User currently offlineAmwest25 From , joined Dec 1969, posts, RR:
Posted (10 years 7 months 1 week 21 hours ago) and read 1815 times:

On my trip home from Vancouver the flight to LAX was oversold and they were looking for volunteers so I decided to volunteer and I was surprised when the agent said I was going to receive a voucher good for 1 roundtrip anywhere AS or Horizon flies. I am used to airlines just giving out a few hundred dollar voucher but I have never received a voucher good on any flight for any coach fare, I ended up staying an extra day in YVR got 2 vouchers for future flights, paid hotel room and they booked me the next day via PDX to SAN and I got to bypass LAX and UA.

19 replies: All unread, jump to last
 
User currently offlineSocalatc From United States of America, joined Jan 2004, 527 posts, RR: 1
Reply 1, posted (10 years 7 months 1 week 20 hours ago) and read 1768 times:

I think AS is one of the best airlines out there, they really seem to WANT their passengers back. I always fly on AS when even I can, who gives a damn about infight entertainment when you have a cheap comfortable flight, with people who care.. Just my 2 Cents though.

Keep it up Alaska!



User currently offlineFlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 12
Reply 2, posted (10 years 7 months 1 week 20 hours ago) and read 1744 times:

As much as I dislike AS, I do admit that they have a great overbooking compensation policy. A couple years ago I was flying FAI-SEA-LAX and the flight from SEA-LAX was overbooked by quite a bit. So I volunteered to give up my seat as I didn't have to be in LA at any specific time, I was just visiting family. They offered the free roundtrip to anywhere, including Mexico (that's what amazed me...mmm free airfare from FAI to Mexico in the winter...I like the sound of that). They offered to book on the next available flight which was either the same flight the next day to LAX in first, or later that night to LGB or SNA (don't remember which) in coach. They offered three meal vouchers good at either the hotel or airport (since I would need dinner, breakfast and lunch before the next flight) and the stay in the hotel overnight. That was right up my alley as I wasn't feeling too well and wanted to rest the night. So anyways, it turned out that they didn't need any volunteers as a connecting flight with a bunch of people connecting to my flight was running very late so they decided to leave without them.

So anyways, hooray for AS for their overbooking policy, it's one of the best.



Semper ubi sub ubi.
User currently offlineSocalatc From United States of America, joined Jan 2004, 527 posts, RR: 1
Reply 3, posted (10 years 7 months 1 week 20 hours ago) and read 1735 times:

Flyingnanook,

How can anyone that lives in AK dislike AS? Aren't they one of the only means of airline transportation in the state of Alaska? What are you reasons for disliking them?


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13609 posts, RR: 61
Reply 4, posted (10 years 7 months 1 week 18 hours ago) and read 1679 times:
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who gives a damn about infight entertainment

AS does. One of our own employees invented a device called the digEplayer, a portable hand-held device that can be rented on AS longhaul flights to/from the East Coast, as well as ANC-ORD. It can hold up to 10 digital movies, 10 hours of music, traveler/city information, etc.

http://www.digeplayer.com


AS just ordered 6,000 of these, and they'll soon be offered on all flights 2.5 hours in duration and longer.

How can anyone that lives in AK dislike AS?

Just ask my friend L-188....we agree on most everything except the fact that he's not the biggest Alaska Airlines fan out there. A lot of Alaskans think that AS gouges them since they're the only game in town.

I keep trying to change his mind, though.  Big grin




"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineFlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 12
Reply 5, posted (10 years 7 months 1 week 16 hours ago) and read 1649 times:

A lot of Alaskans think that AS gouges them since they're the only game in town.

Ummm...try living up here and paying the exorbitant airfare that AS charges to get out of this state. I agree that they are fairly inexpensive within the lower 48 but not between AK and the lower 48. Example: before Delta left FAI (2000/2001?), a coach roundtrip ticket FAI-LAX close to Christmas time cost between $450 and $550. Since Delta left, the same ticket in the same class at the same time costs between $750 and $900. It's become so bad that many people I know take a different airline to ANC then take the train to FAI (that's a 12 hour train ride) to save money.

Anyways I have many reasons that have popped up in different threads about why I dislike AS. I don't feel like stating them here since this is a nice thread about AS and I don't want to knock them in a thread that is talking about something that I like about AS.



Semper ubi sub ubi.
User currently offlineAmwest25 From , joined Dec 1969, posts, RR:
Reply 6, posted (10 years 7 months 1 week 15 hours ago) and read 1611 times:

"the same ticket in the same class at the same time costs between $750 and $900."

Considering the distance involved from FAI to LAX I do not find that fare unreasonable. They are a bussiness.


User currently offlineUAL747DEN From United States of America, joined Dec 2003, 2392 posts, RR: 11
Reply 7, posted (10 years 7 months 1 week 15 hours ago) and read 1591 times:

Another airline that does very well for overbookings is F9. Before Jeff Potter became CEO F9 NEVER overbooked an aircraft and now they are very good to passengers that volunteer to take a later flight. I was at the airport a few days ago and they were overbooked for a flight to LAX and the offer began with a free RT ticket anywhere they fly, $200.00, Hotel and food, and of course a spot on the next open flight. No one took that and eventually it went up to 2 Free RT tickets anywhere, Trip for 2 to Denver with 2 nights hotel, $600 Gift certificate for Frontier Airlines, $200.00 cash, Hotel and food until the next flight, and of course a ticket on the next flight out. You should have seen the people running to the desk! I should mention that F9 did say that it would probably be 2 days before they could get out of DEN on the next flight, But gezz that is a good deal I would have taken it and thanked them for overselling my flight!


/// UNITED AIRLINES
User currently offlineFlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 12
Reply 8, posted (10 years 7 months 1 week 15 hours ago) and read 1590 times:

Considering the distance involved from FAI to LAX I do not find that fare unreasonable

The distance between FAI and LAX is about 2500 miles...about the same as cross country flights, which usually cost much less than $750- $900, at least from what I've seen.

[Edited 2004-02-20 09:52:47]

Edited for clarification

[Edited 2004-02-20 09:55:15]


Semper ubi sub ubi.
User currently offlineL-188 From United States of America, joined Jul 1999, 29800 posts, RR: 58
Reply 9, posted (10 years 7 months 1 week 15 hours ago) and read 1575 times:

EA CO AS overstates my position on AS a wee bit.

Like FlyingNanook said, a lot of us feel that Alaska keeps their prices in state artificially high due to the lack of competition. And wish that some viable competitors would come up and open up the markets up here.

Having a single service provider is never good.


Although I wasn't aware that people where using the train to get between ANC and FAI. That is a new one for me!


I should note that Ray Vecci used to sign my paychecks about a decade ago too.

[Edited 2004-02-20 10:07:56]


OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineEA CO AS From United States of America, joined Nov 2001, 13609 posts, RR: 61
Reply 10, posted (10 years 7 months 1 week 6 hours ago) and read 1494 times:
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The distance between FAI and LAX is about 2500 miles...about the same as cross country flights, which usually cost much less than $750- $900, at least from what I've seen.

You're mistaking distance flown with fare paid, though. More people fly JFK-LAX than do FAI-LAX, and that means the airline has more people to spread their costs over. End result? Lower fares.

EA CO AS overstates my position on AS a wee bit.

Well, I never said you hated them...just that you're not the biggest AS fan out there. Maybe I misunderstood, but I was under the impression you weren't really happy with them.

Ray Vecci signed my paychecks too...until the board kicked him to the curb in exchange for a nice severance package that included a run at as many liquor minis as he could fit in his briefcase.  Big grin

Ah, the good ol' days!



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineClrd2go From United States of America, joined Feb 2003, 1000 posts, RR: 0
Reply 11, posted (10 years 7 months 1 week 6 hours ago) and read 1483 times:


My wife and I have been bumped a couple of times off of USAirways flights..
one from PHL-BOS, and most recently PHL-NAS..both times we received round trip tickets for anywhere USAirways flies (though the first time was only
for Contintental US)..On the PHL-NAS bumping we were rerouted from PHL-CLT-NAS and give first class upgrades. If we were a little quicker on the draw
we could have volunteered to be bumped from CLT-NAS, but..at that point
we just wanted to get there.


Jim



What a long strange trip it's been
User currently offlineRareBear From United States of America, joined Jan 2004, 553 posts, RR: 0
Reply 12, posted (10 years 7 months 1 week 6 hours ago) and read 1446 times:

Took a volumtary bump off a UA flight from ORD - CHS last year, and got a free voucher for continental US or Alaska, was booked F/C on a flight to CAE less than an hour later and got to my home only about 70 min after I would have originally.

Can't beat that with a stick.



Illegitimus non carborundum
User currently offlineHikesWithEyes From United States of America, joined Jan 2004, 816 posts, RR: 7
Reply 13, posted (10 years 7 months 6 days 22 hours ago) and read 1343 times:

L-188...this is slightly off topic,but
how can you say that pastrami is more sensual than
prosciutto?



First, benzene in my Perrier, and now this!
User currently offlineSquad55 From Canada, joined Nov 2001, 258 posts, RR: 0
Reply 14, posted (10 years 7 months 6 days 21 hours ago) and read 1323 times:

Amwest25;

What hotel around YVR did they put you up at?


User currently offlineAgnusBymaster From United States of America, joined Feb 2001, 652 posts, RR: 0
Reply 15, posted (10 years 7 months 6 days 20 hours ago) and read 1303 times:

"They really seem to WANT their passengers back"

Especially after the disaster at SEA on 2/14...


User currently offlineAa757first From United States of America, joined Aug 2003, 3350 posts, RR: 8
Reply 16, posted (10 years 7 months 6 days 19 hours ago) and read 1262 times:

If AS has intra-Alaska flight prices so outrageously high, how come another airline doesn't step in?

AAndrew


User currently offlineL-188 From United States of America, joined Jul 1999, 29800 posts, RR: 58
Reply 17, posted (10 years 7 months 6 days 18 hours ago) and read 1242 times:

Well there are several that have attempted and failed. Airline competition in Alaska is not like in the lower 48, especially when you get into the bush.

Imagine you are a new air carrier in this state and you want to set up a new service, oh lets say Dillingham. You have to compete against Orin Seybert and Pen-Air. You are not only going to have to compete on price, schedual and service, but you are also going to have to overcome the fact that Betty, their agent in Naknek, is related to everybody in town, and married on one of the tribal elders. And the fact that every kid in that town played basketball against Orins kid, and worked on the fishing boats during the summer with him. Who do you think the people in that town are going to buy their tickets or charter their airplane from? Probably not you, Unless you can hire somebody that is related to everybody in town or married to the tribal elder.

Also carriers tend to be very regionalized, Pen-Air on the chain, Olsen and Bering Air up around Nome and Kotzebue. Arctic Circle up on the chain. A lot of villiages gets very possisive about who provides services to their towns. I have heard stories about aircraft getting rocks chucked at them by the villiage kids because the aircraft belonged to somebody other their "their" carrier.

I just wanted to show two of the factors that are set against companies that want to move in.

Alaska has been hard on carriers.

Most people don't realize how close Alaska came to going under several times in their history. In the 1950's the CAA had to take over management of the carrier, in the 1970's everybody wanted Wein to buy out Alaska. The reason why Alaska was able to develop the route system that they where able to merge successfully with establish carriers up here, like Cordova Air Service, and Ellis Air Lines. So they didn't have to actually fight that possiveness that a carrier today would have to.

There have been many attempts to add service to the markets.

Markair was the one that caused the most headaches for Alaska Airlines. They where willing to take on Alaska on the ANC-SEA run, a run that you would find yourself hard pressed to convince me that AS isn't willing to price at a loss to force competition out. That is one ofthe reasons why they codeshare with everybody, so that their codeshare partners won't fly the route.

In the end Neil Bercht got himself thrown out of aviation by the feds because he was underpricing himself to keep even with Alaska, and to make good on his famous "PFD" promotion, where he would give 4 tickets on his system to any destination they flew that where redeemable throghout the years. This ment that they only had money during that one time of the year, when this promotion happened, and the rest of the year, no money was comming in to pay bills. Eventually it caught up to them.


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There have been others too.

I remember when AirPac tried to make a go of it running a then new Bae 146 down the chain.

Yute Air tried to make a go with Merlins, an aircraft that is appropriately sized for most Alaska runs.


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Frontier Flying Service is establishing a pretty nice nich, trying to stay under AS's radar. They however are trying to build on their existing bush routes.


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Reno Air is the sad case. Before they where bought out and destroyed by AA, the SEA-ANC run reportedly was their #1 run. American Codeshares with AS, so why did the need to keep the run....they didn't and so they didn't.


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Morris Air also tried it and appeared to be doing ok with the run to Salt Lake, until they where bought out by Southwest. The tragedy is that Southwest has never appeared to be willing to take Alaska on that SEA-ANC run.


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There was another carrier that was actually sponsered by one of the native corperations down in Southeast that went under after about a year and a half flying Jetstream31's.

All of the majors such as AA, CO, Frontier, America West are willing to come up here in the summer to fly tourists but none are willing to stay year round. Airfares don't drop in summer, so they all can collude to keep the fares up.

Until another year round carrier comes in to the market with sufficent backing, such as Reno Air in the 1990's. Alaska Airlines will continue to take advantage of their monopoly on Alaska inter and intra state air traffic.




OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineRoadrunner165 From United States of America, joined Oct 2000, 874 posts, RR: 9
Reply 18, posted (10 years 7 months 6 days 9 hours ago) and read 1181 times:

L-188, Well Said!!



Adam


User currently offlineL-188 From United States of America, joined Jul 1999, 29800 posts, RR: 58
Reply 19, posted (10 years 7 months 6 days 8 hours ago) and read 1163 times:

Thanks Roadrunner165.

Speaking of being tied into carriers, wheren't you tied in with the Olsons?

I am going to go so far to say that there are only three airports in this state with real competition for passengers. Meaning sufficent established and strong carriers to keep prices down.

That airports are Anchorage, Fairbanks and Bethel.



OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
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