I LOVE EWR From United States of America, joined Jan 2002, 852 posts, RR: 8 Posted (9 years 3 months 2 days 6 hours ago) and read 2955 times:
I am flying Alitalia from LHR to FLR through MXP in a few weeks. Due to some of my plans that have changed I will be arriving in LHR the day before I am scheduled to travel onto FLR. Due to this change there looks to be earlier flights that can get me into FLR than I was regulary scheduled on. If possible I would like to try to get onto these flights to get into FLR earlier.
I checked my fare rules and there is nothing that says anything about standing by either way. How is Alitalia on letting passengers standing by for earlier flights? I would hate to have to get up earlier than I have to, check out of the hotel, and then be told I can't go any earlier.
Ezycrew From Spain, joined Oct 2001, 460 posts, RR: 4 Reply 2, posted (9 years 3 months 2 days 3 hours ago) and read 2866 times:
It will depend on the employee you happen to meet. Most are nice, but many are totally unaware of anything to do with ticketing and rules, and might just as well ignore you altogether. I found this out a year ago when I was travelling on a special "zed" non-rev. ticket, valid on AZ and many other airlines. And AZ staff in MXP didn't have a clue what it was and prefered to deny me boarding rather than use a little brain and look with a supervisor. Once the flight was gone, one of my colleagues at the LX ticket counter had to print and bring them the fare rules, and the AZ staff just said "sorry, we're not trained with complicated ticketing"... oh well..... that's Mama Alitalia!
Ezycrew From Spain, joined Oct 2001, 460 posts, RR: 4 Reply 4, posted (9 years 3 months 2 days 3 hours ago) and read 2845 times:
The AZ ticket desk in MXP is staffed by real AZ empl. I also had a problem a couple of years ago with AZ in MIA, but they were in fact Swissport employees, so not really AZ's fault (even though AZ could be more careful with their subcontractors, as most passengers don't have a clue they are not AZ staff).
And yes, I agree, in a very southern and mediterrranean fashion, they can be pretty flexible, ignoring their company rules and guidelines to make passengers a favor. I do appreciate this myself