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Calling All UA Passenger Service Staff  
User currently offlineIndustrybuff From United Arab Emirates, joined Dec 2003, 347 posts, RR: 2
Posted (10 years 1 month 3 weeks 6 days 5 hours ago) and read 2510 times:

Hello UA PSO's

Imrying to get into UA as a PSO - currently recruitment is occuring in SYD
Can anyone give me any tips on how to be successfull ?
What does UA look for in Passenger service staff ?

Many thanks !

3 replies: All unread, jump to last
 
User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 1, posted (10 years 1 month 3 weeks 5 days 19 hours ago) and read 2413 times:

United looks for "The Boy/Girl next door" when we hire. Innocent, friendly, genuine and warm.

Be sure to look the part by dressing professionally. Passenger Service Staff or Customer Service Reps are one part Psychologist (to deal with weird public demands), one part military drill sargeant (when things go wrong and order has to be restored), and one part Conceirge at a 5 star hotel. Put these three attributes together and you get an effective CSR.

Just try to be engaging, ask lots of questions, smile lots, be happy, maintain an attitude of a perfect gentleman but definately SMILE!

Good luck!
FA4UA



The debate continues... Starwood or Hyatt... which is better
User currently offlineIndustrybuff From United Arab Emirates, joined Dec 2003, 347 posts, RR: 2
Reply 2, posted (10 years 1 month 3 weeks 5 days 11 hours ago) and read 2325 times:

thankyou FA4UA - your a gem!

Do you ever crew to SYD ?


User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 3, posted (10 years 1 month 3 weeks 5 days 10 hours ago) and read 2266 times:

No I never worked SYD. I was based in ORD and LHR and both bases never work that flight unless something really really weird happens with scheduling!

I may be flying it soon though as I go back in the air 15 March based in SFO!

Best of luck!
FA4UA



The debate continues... Starwood or Hyatt... which is better
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