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E-ticketing- Value And Purpose To The Pax  
User currently offlineMirrodie From United States of America, joined Apr 2000, 7443 posts, RR: 62
Posted (10 years 6 months 6 days 7 hours ago) and read 3603 times:
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I have always been fond of advances in technology. So at first, the idea of my being e-ticketed on WN and AA flights seemed quite nice.

But after having done it for a while, I just don't get it. I mean, I went to AA.com last night and printed my itinerary for an upcoming flight.

But the itinerary, which lists the time, flights, dates and seats, said that it was not a receipt, which is needed for check-in.

So all in all, it seems that whether I show up with a ticket or a receipt, I DO have to bring some form of paper in order to get on that plane, no?

I mean, I can understand that e-ticketing saves costs as far as trees go, but what are the true benefits? And are the benefits greater to the airline, the pax or both?




Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
24 replies: All unread, jump to last
 
User currently offlineTriStar500 From Germany, joined Nov 1999, 4693 posts, RR: 42
Reply 1, posted (10 years 6 months 6 days 7 hours ago) and read 3588 times:

I am sure there are plenty of other advantages, but here are some which are the most apparent ones for me:

Some airlines permit phone- or internet check-in with etix, which would otherwise not have been possible (e.g. LH).

Also, you can't lose or misplace your ticket, all you have to do is print out another itinerary. In some cases, all you need is your ID in order to check in for a flight, which is the ultimate convenience when it comes to ticketing if you ask me.  Smile




Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineDesertJets From United States of America, joined Feb 2000, 7776 posts, RR: 16
Reply 2, posted (10 years 6 months 6 days 6 hours ago) and read 3571 times:

I've never needed to have the e-ticket receipt to check-in on CO, HP, UA, or US.

The nice part of the e-ticket is that all you need is your name (which is difficult to forget) and an appropriate form of ID (driver's license or passport). Plus it also allows for the use of on-line check-in or the self-service kiosks. Less paper used and less stuff to forget at home. Seems to make sense for me.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineMirrodie From United States of America, joined Apr 2000, 7443 posts, RR: 62
Reply 3, posted (10 years 6 months 6 days 5 hours ago) and read 3549 times:
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OK, then I am slightly confused, as my AA itinerary says the RECEIPT is needed.

from my printable itinerary:

Note: This is not your receipt, which is needed for identification purposes at airport check-in. If you booked your reservation on AA.com, you will receive an itinerary confirmation with your receipt soon.



So I guess reading this, I assumed that I NEED my receipt.

While I have never had a problem either with any e-ticketing and an itinerary, this is just a particular that I noticed. It has since caused to to wonder about hte whole e-ticket pros and cons.

Any other comments? Just wondering




Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
User currently offlineAmerican757 From United States of America, joined Mar 2001, 475 posts, RR: 0
Reply 4, posted (10 years 6 months 6 days 5 hours ago) and read 3532 times:

Well I know that with United they email you a E-Receipt and I think there is one on the screen. Same as with Delta I beleive. When I went home from DTW I showed them the Itinerary and they checked me right in, it might be different for adults

User currently offlinePA110 From United States of America, joined Dec 2003, 2000 posts, RR: 23
Reply 5, posted (10 years 6 months 6 days 5 hours ago) and read 3528 times:
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Mirrodie,
You are absolutely right to question the wording of AA.com's response. I think the web site has likely not kept pace with security mandated changes at the airports, and this might be the source of confusion.

All you need to check-in at the main check-in counters (located before security) is a valid government issued photo ID.

Since security rules have changed at most airports, all passengers must now produce a boarding pass in order to get through security. Previously, e-ticket holders could simply show their receipt at security and then get their boarding pass at the gate. The receipt, unlike your itinerary, also shows your ticket number and fare (as a proof of actual ticket purchase).

Someone at AA.com should look at rewording the automated response.



It's been swell, but the swelling has gone down.
User currently offlineTonyBurr From United States of America, joined Mar 2001, 1031 posts, RR: 0
Reply 6, posted (10 years 6 months 6 days 5 hours ago) and read 3523 times:

Morridie They may mail you a receipt. I think you really don't even need there. Most times when I check into the counter all they ask is my name and where I am going to. They generally have the res up before I could even get any paper out.

I use to hate e-tickets, but now love them. Even I cannot lose an e-ticket, and I lost more then one paper ticket. I am disappointed now when I cannot get an e-ticket. I recently did an Around the World, which they issue a paper ticket since it was various airlines in Star Alliance. Without Thinking I threw the paper ticket away before the last segment ( did not even remember to think I needed paper anymore) and had quite a time at the airport since it was paper and I did not have it. I cannot wait for the day Star Alliance is all e-tickets!


User currently offlineVC745D From United States of America, joined Feb 2004, 214 posts, RR: 1
Reply 7, posted (10 years 6 months 6 days 5 hours ago) and read 3519 times:

Etickets and airport kiosks are great developments. I've noticed that even ticket jackets are becoming things of the past--they are often available at kiosks, but unnecessary of course. I've also noticed that even on the rare occasion that I do check in at a desk, I'm often asked if I want a jacket rather than just given one. No. Anything to reduce paper and streamline the process.

I am however, still a little wary of online check-in, though this may be due to my bad luck with printers. I haven't read the fine print to see what happens if a boarding pass printed at home or office is illegible. (If so, can it be printed again? I would guess not--why would a carrier want multiple copies of the same boarding pass out there?) Visions of having to straighten out such a problem at the airport make me shy of "homemade" boarding passes. And--kiosks print just the 4x8 pass itself (receipt optional), not an 8.5x11 sheet of paper on my ink. Anyone had problems with online check-in?


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 6 months 6 days 2 hours ago) and read 3463 times:

MAJOR disadvantage of E-tickets is that it is either impossible (in most cases) or very difficult, to interline with them. More airlines now have interline e-ticket, especially US carriers, but with a paper ticket (esp. full fare) you could wander over to virtually any airline and they'd accept the coupon. With e-tickets your options are limited.

User currently offlineAloha73g From United States of America, joined Jul 2003, 2362 posts, RR: 4
Reply 9, posted (10 years 6 months 6 days 1 hour ago) and read 3428 times:

Once when I was flying HNL-SJC on AA I accidentally checked in online while trying to change my seat but didn't print a boarding pass. When I got to the airport, I couldn't use the kiosk because of this but the agent very easily and quickly printed me a duplicate boarding pass. No problem at all. And I didn't have a printout of any kind....just my name and final destination. -Aloha!


Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
User currently offlinePA110 From United States of America, joined Dec 2003, 2000 posts, RR: 23
Reply 10, posted (10 years 6 months 6 days 1 hour ago) and read 3407 times:
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JGPH1A,
Yes and no. In the case of involuntary rerouting or other flight irregularities, the carrier can and will print out the flight coupons for endorsement to other carriers, assuming the fare paid allows such endorsements. There is no extra added "hassle" factor because you will need to wait in line anyway for customer assistance anyway. That having been said, a full fare, unrestricted ticket is gold to any airline. It should be no surprise that airlines would make it difficult to divert revenue to a competitor for "voluntary" changes. Even most full fare tickets require the airline to authorize an endorsement. Its just that most of these are retroactive and the new accepting carrier takes a calculated risk that the original validating carrier will agree to the endorsements.



It's been swell, but the swelling has gone down.
User currently offlineFlyCaledonian From United Kingdom, joined Dec 2003, 2083 posts, RR: 3
Reply 11, posted (10 years 6 months 6 days 1 hour ago) and read 3387 times:

Don't forget e-ticketing is an emerging technology. Interlining and online check-in are the latest developments, which will become easier. I was impressed when flying EWR-LGW with CO that when the security man before check-in scanned my passport he was able to see I was booked on the flight because I had registered my details with CO.

As things develop I think it can only get easier. Checking in online saves you having to queue to check-in, and is generally a lot more convenient. Okay, it saves the airlines money too, but overall I think it is a win-win situation.



Let's Go British Caledonian!
User currently offlineNIKV69 From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 6 months 6 days ago) and read 3367 times:

Mario,

Let me know how it goes, I may use AA to fly to SJU this summer, should only have to show your ID to the ticket agent. I love E-Tickets, I think it's the greatest thing.


User currently offlineG-CIVP From United Kingdom, joined Mar 2001, 1321 posts, RR: 10
Reply 13, posted (10 years 6 months 6 days ago) and read 3357 times:

Well my experience of BA and purchasing a ticket over the net is this. Buy the ticket over the net. Admittedly you are sent an electronic receipt to retain.

However, it beats standing in line. Just turn up to the airport, stick your credit card into the relevant machine, touch the various screens, select a seat and it produces a boarding card. Simple and hassle free. No wonder BA are cutting hundreds of ticketing jobs.


User currently offlineJcded From Switzerland, joined Jan 2004, 213 posts, RR: 1
Reply 14, posted (10 years 6 months 5 days 23 hours ago) and read 3338 times:

according to estimates the average cost an a paper ticket is $20, that's not just the paper cost of course but the overhead involved the salaries of the people that print the ticket and mail it, the overhead of that facility (rent, printers, tables desks etc..)
when you issue an e-ticket all you need is a couple of computer servers doing this automatically reducing the cost per transaction to about 50 cents. its about making it cheaper for airlines and hopefully you the consumer



You breathe to do good and have fun.
User currently offlineSXFAN From Greece, joined Jan 2004, 371 posts, RR: 13
Reply 15, posted (10 years 6 months 5 days 18 hours ago) and read 3303 times:

The detouring of the travel agents is a thing that came along with e-ticketing
this is a bad outcome for the whole tourist industry that was and still is supporting in a great scale the airline industry.
I wonder what is going to happen if those two industries will come in opposition to eachother in the near future.


User currently offlineCaptaink From Mexico, joined May 2001, 5109 posts, RR: 12
Reply 16, posted (10 years 6 months 5 days 15 hours ago) and read 3252 times:

You don't to have anything to checkin with and ETKT. Domestically, have your ID, Internationally your passport or whatever document you need for the country.

Interline Eticking is getting very popular, and most US carriers can do it now. In any event, if a carrier cannot do it, you can get ur tkt printed to paper.

You cannot use a particualar airline on just any airline, paper or not. Airlines have to have an agreement with the other, to accept tickets, check bags, or use ETickets.

There is no two ways about it, Eticktets is the way to go, easier to use as a passenger and as a checking/reservaions agent.

Most airlines systems are configured to issue Eticktets, and actualy PAPER command has to be put into the entry to get a paper ticket.



There is something special about planes....
User currently offlineTekelberry From United States of America, joined May 2003, 1459 posts, RR: 4
Reply 17, posted (10 years 6 months 5 days 13 hours ago) and read 3228 times:

Some airlines even charge a hefty fee to issue paper tickets when e-tickets are available.

User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 18, posted (10 years 6 months 5 days 10 hours ago) and read 3200 times:

G-CIVP - you can use BA's self-checkin machines with an ATB paper ticket as well - its not just for e-ticket.

User currently offlineGBOAC From United Kingdom, joined Dec 2003, 221 posts, RR: 5
Reply 19, posted (10 years 6 months 5 days 10 hours ago) and read 3177 times:

Well, you can't lose them, they're easier (where permitted) to change and it cuts costs for the airline...which IMHO is an advantage to the Pax if it helps keep the airline in business!

JGPH1A - that's true...although I would say it's easier with an e-Ticket than an ATB one to use SS check-in. Who wants to be fiddling around tearing out and inserting bits of paper when you can just whack in your EC card!

Either way, they're here to stay...BA for example is introducing a 100% e-Ticket mandate for every fare where an e-Ticket is possible from 1st April this year.

I think they're a good idea, personally. After my initial dislike of them (the first e-Ticketed flight I took years back, I spent 10mins in a panic at home looking for my tickets before I left, before I remembered there were none  Big grin ) I find it makes life much easier. Travelling is stressful - one less thing to worry about is fine by me!

Phil


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 20, posted (10 years 6 months 5 days 9 hours ago) and read 3167 times:

G-BOAC - trouble is, of course, if you have an e-ticket but are accruing the flight on your AAdvantage or QF card, the machine can't cope. It can only read BA cards (who dreamt that up - Oneworld, hellloooo !). The only other choice is to put your credit card number in as the Form of ID, and hope that the system makes the connection (sometimes it doesn't, trust me on this - I work on the system trying to get it to work !).

User currently offlineGBOAC From United Kingdom, joined Dec 2003, 221 posts, RR: 5
Reply 21, posted (10 years 6 months 5 days 9 hours ago) and read 3158 times:

JGPH1A - interesting! I don't have this problem personally as I just use my EC card. I'd never considered this, to be honest! Sounds like BA/oneworld didn't either?  Big grin

Question - if the pax uses OLCI and then uses the "Change FQTV Card" option to put in their QF/AA card details, then heads to an SS machine at the airport, what happens then? Can they use that card to get a BP?

Phil


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 22, posted (10 years 6 months 5 days 9 hours ago) and read 3142 times:

GBOAC - its a bit complicated, but here's how it works. The processing I'm describing is in Amadeus, but applies to bookings made on BA, since all bookings on BA end up in Amadeus, and from there move on to RTZ, which is BA's Inventory and Checkin system. When you make a booking and have your BA EC card included, the booking is connected in Amadeus to your Frequent Flyer account - currently BA and QF are the only carriers using this functionality. When you slide your card into the check-in machine, it interrogates your FF account in Amadeus, finds your booking for that day, goes into RTZ checkin mode, finds you on that flight and proceeds with the transaction.

If you use OLCI, and change your FQTV card, the card you add goes into your checkin record in RTZ, and is 'handed back' to Amadeus when the flight leaves, allowing mileage accrual to occur. If you use OLCI, you won't need to use the self service checkin machine, as you've already checked in, but even if you did, the booking would not be linked to your Account number because it won't have been handed back to Amadeus. Once it is handed back, and its a BA or QF card, the remainder of the booking (ie onward or return flights in the same PNR) is 'linked' to your FF account, and the FQTV card should in theory work for checkin on your other flights.

Its a whole mission, and don't even get started on how the Credit Card thing works ! I don't know (even though I'm supposed to).


User currently offlineGBOAC From United Kingdom, joined Dec 2003, 221 posts, RR: 5
Reply 23, posted (10 years 6 months 5 days 9 hours ago) and read 3132 times:

JGPH1A - thanks very much, most informative! I've personally used OLCI and then SS before a few times (mostly when I just wanted to get my real BP printed quickly myself, once when I wanted to change my seat ASAP to sit near a colleague after I'd already OLCId).

Thanks again!

Phil


User currently offlineRiverVisualNYC From United States of America, joined Nov 2003, 930 posts, RR: 3
Reply 24, posted (10 years 6 months 5 days 8 hours ago) and read 3108 times:

Think about it. Paper ticket, they pay for the paper and have to print it. E-ticket, you pay for the paper and have to print it. It's a cost-saving measure with whatever added convenience there may be highlighted as a marketing tool. They are quite easy to use for an individual traveler, but as someone who deals with groups I can tell you that is a nightmare because you either have to print them all out yourself or tell your clients (who, despite the fact that you make no money on the tickets expect you to do it) to do it themselves. Adding to the pain is that airlines will often put several unrelated people in your group on the same e-ticket, so you have to even make a special request for individual e-tickets.

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