717-200 From United States of America, joined Oct 2000, 601 posts, RR: 3 Posted (9 years 9 months 2 weeks 4 days 10 hours ago) and read 3957 times:
Quoted from ATA's press release regarding their new business class product. Unlike most airlines, ATA employees will not have access to Business Class accommodations. Mikelsons noted, "This policy further demonstrates how ATA is an 'honestly different' airline."
If you are an ATA employee how does this make you feel, especially since this
was put into a press release to the public! I understand the customer focus,
but couldn't this policy have been released on an internal level only?
Midway2airtran From United States of America, joined Jul 2003, 864 posts, RR: 2 Reply 2, posted (9 years 9 months 2 weeks 4 days 10 hours ago) and read 3852 times:
I must agree that this release is disrespectful to the employees!! When I read it for the first time, my jaw dropped at those quotes. I was angered that they would say that in a public release! I guess they have a PR department and I can not believe that anyone would let that go! Dam'n, I took offense to it and I'm not even an ATA employee. Nothing wrong with the policy itself, but to go public and say that your employees could be an inconvenience to its passengers sounds wrong to me! Any ATA employees out there to respond? Any word of reaction internally about the release? At least they are honestly different about their employees.
Hpa318 From United States of America, joined Dec 1999, 124 posts, RR: 0 Reply 4, posted (9 years 9 months 2 weeks 4 days 7 hours ago) and read 3714 times:
So this means that if youre flying standby on yur own airline and coach is full that theyll leave you behind even though their might be 10 open seats in first.
That sucks! sometimes being able to sit in first is the only way to get one flights these days, espacially florida.
TZSFO From United States of America, joined Dec 2002, 202 posts, RR: 7 Reply 5, posted (9 years 9 months 2 weeks 4 days 7 hours ago) and read 3696 times:
That's not what the policy is......we won't leave empty seats....I would assume that we will upgrade paying passengers (kind of a familiarization thing).
Think about the average passengers image of first class.....it is something reserved for the very rich and airline employees....this dispells that notion and gives the passengers that "special" feeling....
I only look for the no non-rev policy to last about a year or so....then it will be lifted...
It takes nerves of steel to stay neurotic. — Herb Kelleher
Avt007 From Canada, joined Jul 2000, 2132 posts, RR: 5 Reply 6, posted (9 years 9 months 2 weeks 4 days 7 hours ago) and read 3680 times:
Don't forget they could be talking about crew deadheading, an issue that apparently some pax get excited about. If they are talking nonrev, then thats an internal issue. My own opinion is, load the cons in the back and upgrade the paying pax. BTW, I've spent 10 years as a con (no longer) and now I'm a paying pax, so I see it from both ways.
Wmupilot From United States of America, joined Jan 2003, 1473 posts, RR: 12 Reply 7, posted (9 years 9 months 2 weeks 4 days 7 hours ago) and read 3678 times:
Ok...how many of you have the facts? I'm guessing little to non of you. The company is working on a policy for future travel for employees in the business class. Up until 2 weeks ago we never had a business class and the only way was to fly in coach. Sure the announcement has made some employees mad but a majority aren't upset with the announcement. If this gets our brand recognition out and gets us the respect we deserve among the traveling public then i'm all for it. Not even the CEO can use the new business class. This shows that we truely love our passengers and want the to feel comfortable. So unless you work for ATA you have no right to gripe about the decision.
ATA767 From United States of America, joined Jul 2003, 419 posts, RR: 1 Reply 8, posted (9 years 9 months 2 weeks 4 days 5 hours ago) and read 3532 times:
Weither you work for ATA or not, the announcment is disrespectful. We are all humans and can have a reaction to policies even if there are business reasons. Imagine trying to reaccomidate 12 paying customers at boarding time, what will that do for on-time performance? All to snub your employees? I know for one that ATA's crews are pissed about the whole issue.
Midway2airtran From United States of America, joined Jul 2003, 864 posts, RR: 2 Reply 9, posted (9 years 9 months 2 weeks 4 days 4 hours ago) and read 3498 times:
"Ok...how many of you have the facts? I'm guessing little to non of you. The company is working on a policy for future travel for employees in the business class. Up until 2 weeks ago we never had a business class and the only way was to fly in coach. Sure the announcement has made some employees mad but a majority aren't upset with the announcement. If this gets our brand recognition out and gets us the respect we deserve among the traveling public then i'm all for it. Not even the CEO can use the new business class. This shows that we truely love our passengers and want the to feel comfortable. So unless you work for ATA you have no right to gripe about the decision."
Yea, its good that ATA is adding Business Class, especially following the success that LCC's AirTran and Spirit have already had with their Biz Class products. The problem is not the Non-Rev policy itself, that's fine, but the fact that it would be embarrassing for your own CEO to quote publicly (Keep it in the employee handbook, not public) that you and your fellow employees are an inconvenience in a Business Class cabin, damn! I feel offended and I am not even a ATA employee! As an Airline employee myself, I consider the comments in the release to be thoughtless and down right rude.
Ifly2eat From United States of America, joined Apr 2008, 8 posts, RR: 0 Reply 10, posted (9 years 9 months 2 weeks 3 days 13 hours ago) and read 3337 times:
Well, I do work for ATA so I can gripe and I do know ALL the facts so here goes my griping. The idea itself is not flawed. I want paying passengers (who pay my bills) to ride in comfort and come back to fly us again and again. That being said, to actually put that in a press release is absolutely the stupidest thing I have ever seen in a press release. Upgrade paying passengers but do not go out and say "employees will not be allowed to fly in business class." Do it quietly and on the few occasions that there are left over seats after upgrading passengers put a non-rev up there but do it all quietly. By the way, except for pilots and flight attendants (who are under union contracts) ATA employees have been on a wage freeze since 9-11 and now this comes down the line. Not really a good way to say thanks to the people who sacrificed during hard economic times. Also, I am quite sure that when our flights require an IO (international relief officer) he/ she will be in business class. That is a union issue but I assure you, crew rest seats aren't normally in coach. ATA is a great company to work for and in my opinion to fly on, but this press release was a gigantic "opps" by someone in our marketing department.
Jjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5 Reply 15, posted (9 years 9 months 2 weeks 3 days 11 hours ago) and read 3147 times:
My opinion is that the idea was a good one -- until someone in P.R. got a little too excited at proving how "Honestly Different" an airline we are and tossed it in the press release. At the least, employees should have been forewarned that this was coming and prepared to see it before the public noticed it in the release.
Ifly2eat, might want to check your facts again; the pay freeze has been lifted for several months now.
The good thing about working for ATA is that when a misstep does occur, the company is quick to acknowledge such once brought to their attention. Also, it is comforting to know that management doesn't seek to run the company with an iron fist and screw employees as if it was an intramural sport. Sure, as everywhere, not so good things happen here, but they are almost always driven by the best of intentions, even if sometimes lacking in foresight or even intelligence.
JetBluefan1 From United States of America, joined Dec 2003, 2841 posts, RR: 14 Reply 16, posted (9 years 9 months 2 weeks 3 days 9 hours ago) and read 3086 times:
I think that the policy is fine, but it shouldn't be put into a press release to the public. If I were an ATA crew member, then I'd be ticked. But I'm not, so I can't speak for them. I guess the ATA CEO has a different way of handling his staff than the JetBlue CEO - who actually respects his Crewmembers and only praises them.
Most people on a.net hate JetBlue. Get used to it.
DeltaMIA From United States of America, joined Feb 2004, 1672 posts, RR: 18 Reply 17, posted (9 years 9 months 2 weeks 3 days 9 hours ago) and read 3044 times:
I don't understand the policy, but I don't work for ATA.
The decision is appalling to me as an airline employee. There is no reason that employees shouldn't be given first or business class. Every airline requires business casual dress attire for employees to ride in a premium cabin (some even require it for coach). Employees traveling on leisure don't stamp their forehead with a scarlet letter or anything so how does John Q. Public know that the person sitting next to him is an employee or Mrs. Public in coach know that an employee is sitting in first when she was trying to get more than she paid for.
Airlines should do their best to care for their employees; without the employees there isn't an airline. At Delta they are adamant about the concept "A Happy employee is a Happy passenger".
Why shouldn't an employee or family be given business/first on a space available basis? I can't think of any reasons.
It's a big building with patients, but that's not important right now.
Midway2airtran From United States of America, joined Jul 2003, 864 posts, RR: 2 Reply 21, posted (9 years 9 months 2 weeks 3 days 5 hours ago) and read 2886 times:
Yep, it appears that the press release was removed today from the website. Unfortunately, hundreds of thousands of people have probably seen it. I would hope that the PR/Marketing dept. or whoever let that go, takes responsibility for their mistake.
Ifly2eat From United States of America, joined Apr 2008, 8 posts, RR: 0 Reply 22, posted (9 years 9 months 2 weeks 3 days 5 hours ago) and read 2835 times:
Are you sure that ATA employees have had the pay freeze lifted or just Chicago Express employees. From your profile I see you're in TOL, that's a C8 station not a TZ station. A lot of the hard working, dedicated people I work with everyday in MDW are still griping about the pay freeze. I agree with you that at ATA we do try harder. That goes from the Captains on the Boeings to ground agents working the flights. I have had the pleasure of having lunch with George (ATA's founder and CEO) and I can tell you he does care about each and every employee and passenger at ATA, which is why it is so surprising to me how this idiot press release ever made it out to the public. I do believe that non-revs (scarlet letters and all) will be in business class when it finally makes its appearance.
FedExIndy From United States of America, joined Jan 2001, 77 posts, RR: 0 Reply 23, posted (9 years 9 months 2 weeks 3 days 3 hours ago) and read 2756 times:
Speaking of ATA's pay freeze, they hosed everyone over really bad. Apparently, it lasted from 10/01 thru 10/03. If you worked during that time, you didn't get credit for any time during that period when figuring your wage. In a nutshell, had you started working there in 1995, you wouldn't reach the 10 year wage until after 12 years. Or someone hired in 11/01 and someone hired almost 2 years later in 9/03 would be on the exact pay scale.
Flyinryan99 From United States of America, joined Feb 2001, 1948 posts, RR: 10 Reply 24, posted (9 years 9 months 2 weeks 3 days 2 hours ago) and read 2691 times:
I just work here =) At first I was upset that they publicly announced it, but I understand where they were coming from...I still like using my airline as a back up instead of a first choice when non revving...allows me to keep my options open.
25 Wmupilot: Just as Flyingryan99 said, I too was angered by the announcement that was made to the public about it. It should have been an internal matter. It will
26 Travatl: Internal matter or not, this policy is a poor one. Have I ever worked for ATA, no. But I have worked for commercial airlines since I was 18. I was so
27 Heisan67: But if you are flying stand by as an employee and the economy class is full....the best thing for the passengers would be to up-grade some in the econ
28 TZFALAX: As an ATA employee, I was very angered with the fact that this statement was issued pubically on our website as well as in USA Today. I emailed corpor
29 Jaysit: Shouldn't a seat worth several thousands of dollars be reserved for those PAYING for it? Makes perfect sense to me.
30 717-200: Jaysit, I do not belive that a biz class seat on ATA will be worth several thousands of dollars. We're talking an LCC here!
31 TZFALAX: Jaysit, again, as an ATA employee, I agree with you. Save the biz class seats that are worth up to $399 for paying passengers. My checkbook will thank
32 MSYtristar: When I joined Vanguard in May 2001, we were just starting our "SkyBox Business Class" service on the MD-80/87's that we were just receiving. I remembe
33 Md80spirit: Spirt is free is coach and only $25 for spirit plus(biz class). If the seat is gonna go out empty, at least get 25$ from the employee's. Charge the no
34 Kevin752: I agree with most of the people that say that this press release IS VERY DISRESPECTFUL!!! I feel that the airline does not value thier flight attenda
35 Jcs17: If I was an ATA employee, I'd be pretty pissed off. If space is availible, there is no reason why an employee should not be able to sit up front. That
36 Asuflyer05: I think we are jumping the gun here. We need to see what ATA's policy on it's business class will be. Will they be providing free upgrades to frequent
37 Midway2airtran: Topic is not the policy itself, though that could be debated too as well. The topic is the fact that this was released publicly, tarnishing the moral
38 TZFALAX: The officers sent out a statement basically telling us to shut up and deal with it.
39 TZSFO: TZFALAX - The officers did not send out a message telling you "to shut up and deal with it". They sent out a message saying that it was important to s
40 Luv2fly: TZSFO The original Midway use to charge non revs a service charge for there business class product, it was like only $25.00 and was a good deal, and m
41 Ushermittwoch: I would think that ANY airline prefers its customers to fill up the premium seats on their flights. After all THEY are the one that keep the money com
42 PA110: Most flights I have taken recently, the number of frequent fliers eligible to upgrade have greatly exceeded the number of available seats in the premi
43 Flyguyclt: It is obvious. The founder of ATA is a Republican. The haves and the have nots have been now established at ATA. I'll bet he will fly up front. Safe F
44 Flpuck6: On my airline, we are also worth only Y class. But things can change once the doors are closed ...chutttttt.
45 TZFALAX: TZSFO, I don't care where I sit. I don't even non-rev on ATA. As a non-rev, I'm treated better at other carriers (WN, B6 and AS). Again, my point, as